Multi-Booking Cart

Sell more than one booking together in a cart

To use this capability, add octo/cart to your Octo-Capabilities header.

This capability lets you create multiple bookings from the same supplier in a single cart. In Ventrata, a cart is called an order, and this document uses that term.

All order paths below are public /octo routes.

Reserve Booking in an Order

This capability extends booking write routes from Bookings so you can pass orderId to attach a booking to an existing order (or omit orderId to auto-create one).

Order Fields Returned on Booking and Gift Responses

When using octo/cart, the booking response (and gift response when using octo/gifts) includes additional order-level fields.

When using this capability, if you omit orderId from the initial request, Ventrata creates a new order automatically and returns orderId in the response. You can then reuse orderId in future booking requests to attach bookings to the same order.

You can also provide orderId on POST /gifts (when octo/gifts is enabled) to attach a gift voucher to an existing order.

Create Order

post

Accepts identityId on the order payload.

When creating/updating orders with nested bookings and gifts, each nested item can include identityId.

Body

application/json

currencystringOptional

ISO 4217 currency code.

Example: USD

orderIdstringOptional

Order identifier.

Example: ord_20260514_9f3c21

resellerReferencestringOptional

Reseller reference value.

Example: RES-BOOK-10045

termsAcceptedbooleanOptional

From capability octo/content.

Example: true

returnUrlstring · uriOptional

From capability octo/cardPayments.

Example: https://checkout.city-sightseeing.com/return

identityIdstring · nullableOptional

From capability octo/identities.

Example: identity_customer_001

Responses

200

Returns the standard Order response.

application/json

From capability octo/cart.

activebooleanOptional

Whether active is enabled.

Example: true

cancellablebooleanOptional

Whether cancellable is enabled.

Example: true

confirmablebooleanOptional

Whether confirmable is enabled.

Example: true

currencystringOptional

ISO 4217 currency code.

Example: USD

emailReceiptbooleanOptional

Whether email receipt is enabled.

Example: true

idstring · uuidOptional

Unique identifier for this resource.

Example: 3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7

invoicePdfUrlstring · nullableOptional

Invoice pdf url URL.

Example: https://www.city-sightseeing.com

optionIdstringRequired

Option identifier.

Example: 94cdd032-3d32-416d-b0a4-abf8b7495b8b

orderIdstringRequired

Order identifier.

Example: ord_20260514_9f3c21

productIdstringOptional

Product identifier.

Example: e7cc8bb4-8d1c-4848-8824-5dbedb718681

quotebooleanOptional

Whether quote is enabled.

Example: false

requiredContactFieldsstring[]Optional

List of required contact field values.

Example: ["fullName","emailAddress"]

settlementMethodstring · nullableOptional

Settlement method value.

Example: DIRECT

settlementMethodsstring[]Optional

List of settlement method values.

Example: ["DIRECT","DEFERRED"]

statusstringRequired

Current status value.

Example: ON_HOLD

supplierReferencestring · nullableOptional

Supplier reference value.

Example: SUP-BOOK-7782

testModebooleanOptional

Whether test mode is enabled.

Example: false

updatablebooleanOptional

Whether updatable is enabled.

Example: true

utcConfirmedAtstring · date-time · nullableOptional

Utc confirmed at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcCreatedAtstring · date-timeOptional

Utc created at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcExpiresAtstring · date-time · nullableOptional

Utc expires at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcUpdatedAtstring · date-timeOptional

Utc updated at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

visibleContactFieldsstring[]Optional

List of visible contact field values.

Example: ["fullName","emailAddress"]

termsAcceptedboolean · nullableOptional

From capability octo/content.

Example: true

returnUrlstring · nullableOptional

From capability octo/cardPayments.

Example: https://checkout.city-sightseeing.com/return

identityIdstring · nullableOptional

From capability octo/identities.

Example: identity_customer_001

post

/orders

HTTPcURLJavaScriptPython

POST /octo/orders HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 7100

{
  "bookings": [
    {
      "productId": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
      "availabilityId": "2026-05-14T09:00:00-04:00",
      "unitItems": [
        {
          "unitId": "unit_adult",
          "contact": {
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "resellerReference": "RES-BOOK-10045",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "weightUnit": "kg",
          "weightValue": 20,
          "extraItems": [
            {
              "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "extraId": "extra_fast_track",
              "quantity": 2,
              "resellerReference": "RES-BOOK-10045"
            }
          ],
          "questionAnswers": [
            {
              "questionId": "question_dietary_requirements",
              "value": "value-example"
            }
          ]
        }
      ],
      "contact": {
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "deliveryMethod": "VOUCHER",
      "emailReceipt": true,
      "expirationMinutes": 30,
      "metadata": {
        "bookingSource": "affiliate_portal",
        "partnerOrderId": "PO-12345"
      },
      "notes": "Vegetarian meal requested",
      "quote": false,
      "resellerReference": "RES-BOOK-10045",
      "settlementMethod": "DIRECT",
      "tags": [
        "vip",
        "partner"
      ],
      "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "termsAccepted": true,
      "offerCode": "SUMMER25",
      "extraItems": [
        {
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "extraId": "extra_fast_track",
          "quantity": 2,
          "resellerReference": "RES-BOOK-10045"
        }
      ],
      "dropoffNotes": "Drop-off at Fisherman's Wharf.",
      "dropoffPointId": "dropoff_fishermans_wharf",
      "dropoffRequested": true,
      "pickupHotel": "Hilton Union Square",
      "pickupHotelRoom": "1208",
      "pickupNotes": "Meet the guide by the hotel lobby.",
      "pickupPointId": "pickup_union_square",
      "pickupRequested": true,
      "questionAnswers": [
        {
          "questionId": "question_dietary_requirements",
          "value": "value-example"
        }
      ],
      "resourceAllocations": [
        {
          "resourceGroupId": "resource_group_front_row",
          "resourceGroup": {
            "title": "Summer Promotion",
            "split": true,
            "required": true
          },
          "resourceId": "resource_coach_12",
          "resource": {
            "title": "Summer Promotion",
            "capacity": 2,
            "seating": true,
            "seats": [
              {
                "row": "A",
                "column": "4",
                "status": "CONFIRMED"
              }
            ]
          },
          "seatIds": [
            "seat_one",
            "seat_two"
          ],
          "seats": [
            {
              "row": "A",
              "column": "4",
              "status": "CONFIRMED"
            }
          ],
          "paxCount": 2
        }
      ],
      "rentalDurationId": "rental_duration_2h",
      "orderId": "ord_20260514_9f3c21",
      "giftPayment": {
        "giftCode": "GIFT-2026-0001",
        "code": "SUMMER25",
        "amount": 220,
        "currency": "USD"
      },
      "cardPayment": {
        "gateway": "adyen",
        "source": "POS",
        "amount": 2200,
        "currency": "USD",
        "notes": "Vegetarian meal requested",
        "cancel": true,
        "cardId": "card_id-example",
        "adyen": {
          "pspReference": "PSP-REF-123456",
          "channel": "Web",
          "sessionId": "session_id-example",
          "sessionResult": "Authorised",
          "paymentMethod": {}
        },
        "external": {
          "approved": true,
          "refusalReason": "refusal_reason-example"
        }
      },
      "returnUrl": "https://checkout.city-sightseeing.com/return",
      "appendMembershipValidity": true,
      "membership": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "email": "[email protected]",
        "mobile": "[phone]",
        "country": "US",
        "reference": "REF-2026-001",
        "verification": "123456"
      },
      "identityId": "identity_customer_001"
    }
  ],
  "contact": {
    "tags": [
      "vip",
      "partner"
    ],
    "fullName": "Jane Doe",
    "title": "Ms",
    "firstName": "Jane",
    "lastName": "Doe",
    "emailAddress": "[email protected]",
    "phoneNumber": "[phone]",
    "age": 34,
    "birthdate": "1992-04-23",
    "streetAddress": "223 Market Street",
    "city": "San Francisco",
    "state": "CA",
    "postalCode": "94103",
    "country": "US",
    "locales": [
      "en"
    ],
    "notes": "Vegetarian meal requested",
    "allowMarketing": false,
    "taxId": "US1234567",
    "company": "Golden Gate Tours LLC",
    "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
  },
  "currency": "USD",
  "orderId": "ord_20260514_9f3c21",
  "resellerReference": "RES-BOOK-10045",
  "termsAccepted": true,
  "questionAnswers": [
    {
      "questionId": "question_dietary_requirements",
      "value": "value-example"
    }
  ],
  "gifts": [
    {
      "amount": 220,
      "contact": {
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "message": "Request accepted for asynchronous processing.",
      "recipient": {
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "resellerReference": "RES-BOOK-10045",
      "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "termsAccepted": true,
      "offerCode": "SUMMER25",
      "orderId": "ord_20260514_9f3c21",
      "giftPayment": {
        "code": "SUMMER25"
      },
      "cardPayment": {
        "gateway": "adyen",
        "source": "POS",
        "amount": 2200,
        "currency": "USD",
        "notes": "Vegetarian meal requested",
        "cancel": true,
        "cardId": "card_id-example",
        "adyen": {
          "pspReference": "PSP-REF-123456",
          "channel": "Web",
          "sessionId": "session_id-example",
          "sessionResult": "Authorised",
          "paymentMethod": {}
        },
        "external": {
          "approved": true,
          "refusalReason": "refusal_reason-example"
        }
      },
      "returnUrl": "https://checkout.city-sightseeing.com/return",
      "membership": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "email": "[email protected]",
        "mobile": "[phone]",
        "country": "US",
        "reference": "REF-2026-001",
        "verification": "123456"
      },
      "identityId": "identity_customer_001"
    }
  ],
  "cardPayment": {
    "gateway": "adyen",
    "source": "POS",
    "amount": 2200,
    "currency": "USD",
    "notes": "Vegetarian meal requested",
    "cancel": true,
    "cardId": "card_id-example",
    "adyen": {
      "pspReference": "PSP-REF-123456",
      "channel": "Web",
      "sessionId": "session_id-example",
      "sessionResult": "Authorised",
      "paymentMethod": {}
    },
    "external": {
      "approved": true,
      "refusalReason": "refusal_reason-example"
    }
  },
  "returnUrl": "https://checkout.city-sightseeing.com/return",
  "membership": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "email": "[email protected]",
    "mobile": "[phone]",
    "country": "US",
    "reference": "REF-2026-001",
    "verification": "123456"
  },
  "identityId": "identity_customer_001"
}

200

Returns the standard Order response.

{
  "active": true,
  "bookings": [
    {
      "active": true,
      "agent": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "alias": "booking-alias-001",
      "availabilityId": "2026-05-14T09:00:00-04:00",
      "availabilityLocalDateEnd": "2026-05-21",
      "availabilityLocalDateStart": "2026-05-14",
      "cancellable": true,
      "cancellation": {
        "refund": "FULL",
        "reason": "Customer request",
        "utcCancelledAt": "2026-05-14T13:00:00Z"
      },
      "confirmable": true,
      "contact": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "deliveryMethods": [
        "VOUCHER",
        "TICKET"
      ],
      "driver": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "emailReceipt": true,
      "freesale": true,
      "guide": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "invoicePdfUrl": "https://www.city-sightseeing.com",
      "label": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "name": "Morning City Tour"
      },
      "localDateTimeEnd": "2026-05-14T13:00:00Z",
      "localDateTimeStart": "2026-05-14T13:00:00Z",
      "metadata": {
        "bookingSource": "affiliate_portal",
        "partnerOrderId": "PO-12345"
      },
      "notes": "Vegetarian meal requested",
      "optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
      "originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "productId": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "quote": false,
      "rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "rejection": {
        "reason": "Customer request",
        "utcRejectedAt": "2026-05-14T13:00:00Z"
      },
      "requiredContactFields": [
        "fullName",
        "emailAddress"
      ],
      "reseller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "resellerReference": "RES-BOOK-10045",
      "seller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "settlementMethod": "DIRECT",
      "status": "ON_HOLD",
      "supplierReference": "SUP-BOOK-7782",
      "tags": [
        "vip",
        "partner"
      ],
      "testMode": false,
      "tickets": [
        {
          "redemptionMethod": "DIGITAL",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "utcNoshowedAt": "2026-05-14T13:00:00Z",
          "deliveryOptions": [
            {
              "deliveryFormat": "PDF_URL",
              "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
            }
          ]
        }
      ],
      "unitItems": [
        {
          "alias": "booking-alias-001",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
          "localDateTimeEnd": "2026-05-14T13:00:00Z",
          "localDateTimeStart": "2026-05-14T13:00:00Z",
          "originalRebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "rebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "requiredContactFields": [
            "fullName",
            "emailAddress"
          ],
          "resellerReference": "RES-BOOK-10045",
          "status": "CONFIRMED",
          "supplierReference": "SUP-BOOK-7782",
          "ticket": {
            "redemptionMethod": "DIGITAL",
            "utcRedeemedAt": "2026-05-14T13:00:00Z",
            "utcNoshowedAt": "2026-05-14T13:00:00Z",
            "deliveryOptions": [
              {
                "deliveryFormat": "PDF_URL",
                "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
              }
            ]
          },
          "unitId": "unit_adult",
          "unitType": "ADULT",
          "utcNoshowedAt": "2026-05-14T13:00:00Z",
          "utcRebookedAt": "2026-05-14T13:00:00Z",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "visibleContactFields": [
            "fullName",
            "emailAddress"
          ],
          "weightUnit": "kg",
          "weightValue": 20,
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offerCode": "SUMMER25",
          "offerComparisons": [
            {
              "offerCode": "SUMMER25",
              "offerTitle": "Summer Promotion",
              "pricing": {
                "currency": "USD",
                "currencyPrecision": 2,
                "net": 18000,
                "original": 22000,
                "retail": 20000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
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        "orderInvoicePdfUrl": "https://www.city-sightseeing.com",
        "orderReference": "ORDER-2026-0514-1001",
        "primary": true,
        "giftPayment": {
          "giftCode": "GIFT-2026-0001",
          "code": "SUMMER25",
          "amount": 220,
          "currency": "USD"
        },
        "checkedIn": true,
        "checkinAvailable": true,
        "checkinUrl": "https://checkin.city-sightseeing.com/booking/89fe0192",
        "cardPayment": {
          "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
          "cardPaymentId": "cp_20260514_42ad10",
          "gateway": "adyen",
          "source": "POS",
          "paid": 2,
          "totalPaid": 2,
          "totalRefunded": 2,
          "paidSurcharge": 2,
          "balance": 2,
          "surcharge": 2,
          "outstandingBalance": 2,
          "amount": 220,
          "currency": "USD",
          "currencyPrecision": 2,
          "status": "CONFIRMED",
          "reusableCards": [
            {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "brand": "visa",
              "bin": "411111",
              "last4": "1111",
              "expMonth": 2,
              "expYear": 2
            }
          ],
          "adyen": {
            "environment": "test",
            "clientKey": "test_client_key_123",
            "session": {
              "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "sessionData": "session_data_payload"
            },
            "countryCode": "US",
            "paymentMethodsConfiguration": {}
          },
          "external": {},
          "provider": "adyen",
          "providerReference": "PROV-REF-2026-001",
          "createdAt": "2026-05-14T13:00:00Z"
        },
        "returnUrl": "https://checkout.city-sightseeing.com/return",
        "appendMembershipValidity": true,
        "membership": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "title": "Annual Membership",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "reference": "REF-2026-001",
          "resellerReference": "RES-MEM-10045",
          "supplierReference": "SUP-MEM-7782",
          "availabilityLocalDateStart": "2026-01-01",
          "availabilityLocalDateEnd": "2026-12-31"
        },
        "adjustments": [
          {
            "per": "BOOKING",
            "amount": 220,
            "quantity": 2,
            "notes": "Vegetarian meal requested",
            "netDiscount": "NONE"
          }
        ],
        "identity": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "key": "loyalty_number"
        },
        "identityId": "identity_customer_001"
      }
    }
  ],
  "questionAnswers": [
    {
      "questionId": "question_dietary_requirements",
      "value": "value-example"
    }
  ],
  "giftPayment": {
    "giftCode": "GIFT-2026-0001",
    "code": "SUMMER25",
    "amount": 220,
    "currency": "USD"
  },
  "gifts": [
    {
      "active": true,
      "agent": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "alias": "booking-alias-001",
      "amount": 200,
      "cancellable": true,
      "cancellation": {
        "refund": "FULL",
        "reason": "Customer request",
        "utcCancelledAt": "2026-05-14T13:00:00Z"
      },
      "confirmable": true,
      "contact": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "deliveryMethods": [
        "VOUCHER",
        "TICKET"
      ],
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "message": "Request accepted for asynchronous processing.",
      "notes": "Vegetarian meal requested",
      "recipient": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "reseller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "resellerReference": "RES-BOOK-10045",
      "seller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "settlementMethod": "DIRECT",
      "status": "CONFIRMED",
      "supplierReference": "SUP-BOOK-7782",
      "testMode": false,
      "updatable": true,
      "user": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "utcConfirmedAt": "2026-05-14T13:00:00Z",
      "utcCreatedAt": "2026-05-14T13:00:00Z",
      "utcExpiresAt": "2026-05-14T13:00:00Z",
      "utcRedeemedAt": "2026-05-14T13:00:00Z",
      "utcUpdatedAt": "2026-05-14T13:00:00Z",
      "uuid": "gift_20260514_ba21f7",
      "voucher": {
        "redemptionMethod": "DIGITAL",
        "utcRedeemedAt": "2026-05-14T13:00:00Z",
        "utcNoshowedAt": "2026-05-14T13:00:00Z",
        "deliveryOptions": [
          {
            "deliveryFormat": "PDF_URL",
            "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
          }
        ]
      },
      "weight": 0,
      "pricing": {
        "currency": "USD",
        "currencyPrecision": 2,
        "net": 18000,
        "original": 22000,
        "retail": 20000,
        "includedTaxes": [
          {
            "name": "Sales Tax",
            "shortDescription": "Local sales tax",
            "original": 2000,
            "retail": 1800,
            "net": 1600
          }
        ],
        "offerDiscount": {
          "retail": 2000,
          "net": 2000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "retail": 200,
              "net": 200
            }
          ]
        }
      },
      "termsAccepted": true,
      "offer": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "title": "Summer Promotion",
        "label": "Save 20%",
        "code": "SUMMER25",
        "description": "20% off selected departures this month.",
        "netDiscount": "FULL",
        "restrictions": {
          "minUnits": 1,
          "maxUnits": 10,
          "minTotal": 0,
          "maxTotal": 50000,
          "unitIds": [
            "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
          ]
        },
        "usable": true,
        "unusableReason": "Offer is not valid for the selected date.",
        "membershipBenefit": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        }
      },
      "offerCode": "SUMMER25",
      "offerComparisons": [
        {
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offer": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "title": "Summer Promotion",
            "label": "Save 20%",
            "code": "SUMMER25",
            "description": "20% off selected departures this month.",
            "netDiscount": "FULL",
            "restrictions": {
              "minUnits": 1,
              "maxUnits": 10,
              "minTotal": 0,
              "maxTotal": 50000,
              "unitIds": [
                "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
              ]
            },
            "usable": true,
            "unusableReason": "Offer is not valid for the selected date.",
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        }
      ],
      "offerIsCombination": true,
      "offerTitle": "Summer Promotion",
      "offers": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "title": "Summer Promotion",
          "label": "Save 20%",
          "code": "SUMMER25",
          "description": "20% off selected departures this month.",
          "netDiscount": "FULL",
          "restrictions": {
            "minUnits": 1,
            "maxUnits": 10,
            "minTotal": 0,
            "maxTotal": 50000,
            "unitIds": [
              "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
              "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
            ]
          },
          "usable": true,
          "unusableReason": "Offer is not valid for the selected date.",
          "membershipBenefit": {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        }
      ],
      "orderId": "ord_20260514_9f3c21",
      "orderInvoicePdfUrl": "https://www.city-sightseeing.com",
      "orderReference": "ORDER-2026-0514-1001",
      "primary": true,
      "giftPayment": {
        "giftCode": "GIFT-2026-0001",
        "code": "SUMMER25",
        "amount": 220,
        "currency": "USD"
      },
      "cardPayment": {
        "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
        "cardPaymentId": "cp_20260514_42ad10",
        "gateway": "adyen",
        "source": "POS",
        "paid": 2,
        "totalPaid": 2,
        "totalRefunded": 2,
        "paidSurcharge": 2,
        "balance": 2,
        "surcharge": 2,
        "outstandingBalance": 2,
        "amount": 220,
        "currency": "USD",
        "currencyPrecision": 2,
        "status": "CONFIRMED",
        "reusableCards": [
          {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "brand": "visa",
            "bin": "411111",
            "last4": "1111",
            "expMonth": 2,
            "expYear": 2
          }
        ],
        "adyen": {
          "environment": "test",
          "clientKey": "test_client_key_123",
          "session": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "sessionData": "session_data_payload"
          },
          "countryCode": "US",
          "paymentMethodsConfiguration": {}
        },
        "external": {},
        "provider": "adyen",
        "providerReference": "PROV-REF-2026-001",
        "createdAt": "2026-05-14T13:00:00Z"
      },
      "returnUrl": "https://checkout.city-sightseeing.com/return",
      "membership": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "title": "Annual Membership",
        "contact": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "fullName": "Jane Doe",
          "title": "Ms",
          "firstName": "Jane",
          "lastName": "Doe",
          "emailAddress": "[email protected]",
          "phoneNumber": "[phone]",
          "age": 34,
          "birthdate": "1992-04-23",
          "streetAddress": "223 Market Street",
          "city": "San Francisco",
          "state": "CA",
          "postalCode": "94103",
          "country": "US",
          "locales": [
            "en"
          ],
          "notes": "Vegetarian meal requested",
          "allowMarketing": false,
          "taxId": "US1234567",
          "company": "Golden Gate Tours LLC",
          "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
        },
        "reference": "REF-2026-001",
        "resellerReference": "RES-MEM-10045",
        "supplierReference": "SUP-MEM-7782",
        "availabilityLocalDateStart": "2026-01-01",
        "availabilityLocalDateEnd": "2026-12-31"
      },
      "identity": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "key": "loyalty_number"
      },
      "identityId": "identity_customer_001"
    }
  ],
  "cardPayment": {
    "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
    "cardPaymentId": "cp_20260514_42ad10",
    "gateway": "adyen",
    "source": "POS",
    "paid": 2,
    "totalPaid": 2,
    "totalRefunded": 2,
    "paidSurcharge": 2,
    "balance": 2,
    "surcharge": 2,
    "outstandingBalance": 2,
    "amount": 220,
    "currency": "USD",
    "currencyPrecision": 2,
    "status": "CONFIRMED",
    "reusableCards": [
      {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "brand": "visa",
        "bin": "411111",
        "last4": "1111",
        "expMonth": 2,
        "expYear": 2
      }
    ],
    "adyen": {
      "environment": "test",
      "clientKey": "test_client_key_123",
      "session": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "sessionData": "session_data_payload"
      },
      "countryCode": "US",
      "paymentMethodsConfiguration": {}
    },
    "external": {},
    "provider": "adyen",
    "providerReference": "PROV-REF-2026-001",
    "createdAt": "2026-05-14T13:00:00Z"
  },
  "returnUrl": "https://checkout.city-sightseeing.com/return",
  "membership": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "title": "Annual Membership",
    "contact": {
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "tags": [
        "vip",
        "partner"
      ],
      "fullName": "Jane Doe",
      "title": "Ms",
      "firstName": "Jane",
      "lastName": "Doe",
      "emailAddress": "[email protected]",
      "phoneNumber": "[phone]",
      "age": 34,
      "birthdate": "1992-04-23",
      "streetAddress": "223 Market Street",
      "city": "San Francisco",
      "state": "CA",
      "postalCode": "94103",
      "country": "US",
      "locales": [
        "en"
      ],
      "notes": "Vegetarian meal requested",
      "allowMarketing": false,
      "taxId": "US1234567",
      "company": "Golden Gate Tours LLC",
      "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
    },
    "reference": "REF-2026-001",
    "resellerReference": "RES-MEM-10045",
    "supplierReference": "SUP-MEM-7782",
    "availabilityLocalDateStart": "2026-01-01",
    "availabilityLocalDateEnd": "2026-12-31"
  },
  "identity": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "key": "loyalty_number"
  },
  "identityId": "identity_customer_001"
}

Get Order

get

Retrieve order data including offerCombinations[].

Path parameters

orderIdstringRequired

The order ID

Example: ord_20260514_9f3c21

Responses

200

Successful response

application/json

From capability octo/cart.

activebooleanOptional

Whether active is enabled.

Example: true

cancellablebooleanOptional

Whether cancellable is enabled.

Example: true

confirmablebooleanOptional

Whether confirmable is enabled.

Example: true

currencystringOptional

ISO 4217 currency code.

Example: USD

emailReceiptbooleanOptional

Whether email receipt is enabled.

Example: true

idstring · uuidOptional

Unique identifier for this resource.

Example: 3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7

invoicePdfUrlstring · nullableOptional

Invoice pdf url URL.

Example: https://www.city-sightseeing.com

optionIdstringRequired

Option identifier.

Example: 94cdd032-3d32-416d-b0a4-abf8b7495b8b

orderIdstringRequired

Order identifier.

Example: ord_20260514_9f3c21

productIdstringOptional

Product identifier.

Example: e7cc8bb4-8d1c-4848-8824-5dbedb718681

quotebooleanOptional

Whether quote is enabled.

Example: false

requiredContactFieldsstring[]Optional

List of required contact field values.

Example: ["fullName","emailAddress"]

settlementMethodstring · nullableOptional

Settlement method value.

Example: DIRECT

settlementMethodsstring[]Optional

List of settlement method values.

Example: ["DIRECT","DEFERRED"]

statusstringRequired

Current status value.

Example: ON_HOLD

supplierReferencestring · nullableOptional

Supplier reference value.

Example: SUP-BOOK-7782

testModebooleanOptional

Whether test mode is enabled.

Example: false

updatablebooleanOptional

Whether updatable is enabled.

Example: true

utcConfirmedAtstring · date-time · nullableOptional

Utc confirmed at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcCreatedAtstring · date-timeOptional

Utc created at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcExpiresAtstring · date-time · nullableOptional

Utc expires at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcUpdatedAtstring · date-timeOptional

Utc updated at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

visibleContactFieldsstring[]Optional

List of visible contact field values.

Example: ["fullName","emailAddress"]

termsAcceptedboolean · nullableOptional

From capability octo/content.

Example: true

returnUrlstring · nullableOptional

From capability octo/cardPayments.

Example: https://checkout.city-sightseeing.com/return

identityIdstring · nullableOptional

From capability octo/identities.

Example: identity_customer_001

get

/orders/{orderId}

HTTPcURLJavaScriptPython

GET /octo/orders/{orderId} HTTP/1.1
Host: api.ventrata.com
Accept: */*

200

Successful response

{
  "active": true,
  "bookings": [
    {
      "active": true,
      "agent": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "alias": "booking-alias-001",
      "availabilityId": "2026-05-14T09:00:00-04:00",
      "availabilityLocalDateEnd": "2026-05-21",
      "availabilityLocalDateStart": "2026-05-14",
      "cancellable": true,
      "cancellation": {
        "refund": "FULL",
        "reason": "Customer request",
        "utcCancelledAt": "2026-05-14T13:00:00Z"
      },
      "confirmable": true,
      "contact": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
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      "identity": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "key": "loyalty_number"
      },
      "identityId": "identity_customer_001"
    }
  ],
  "cardPayment": {
    "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
    "cardPaymentId": "cp_20260514_42ad10",
    "gateway": "adyen",
    "source": "POS",
    "paid": 2,
    "totalPaid": 2,
    "totalRefunded": 2,
    "paidSurcharge": 2,
    "balance": 2,
    "surcharge": 2,
    "outstandingBalance": 2,
    "amount": 220,
    "currency": "USD",
    "currencyPrecision": 2,
    "status": "CONFIRMED",
    "reusableCards": [
      {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "brand": "visa",
        "bin": "411111",
        "last4": "1111",
        "expMonth": 2,
        "expYear": 2
      }
    ],
    "adyen": {
      "environment": "test",
      "clientKey": "test_client_key_123",
      "session": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "sessionData": "session_data_payload"
      },
      "countryCode": "US",
      "paymentMethodsConfiguration": {}
    },
    "external": {},
    "provider": "adyen",
    "providerReference": "PROV-REF-2026-001",
    "createdAt": "2026-05-14T13:00:00Z"
  },
  "returnUrl": "https://checkout.city-sightseeing.com/return",
  "membership": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "title": "Annual Membership",
    "contact": {
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "tags": [
        "vip",
        "partner"
      ],
      "fullName": "Jane Doe",
      "title": "Ms",
      "firstName": "Jane",
      "lastName": "Doe",
      "emailAddress": "[email protected]",
      "phoneNumber": "[phone]",
      "age": 34,
      "birthdate": "1992-04-23",
      "streetAddress": "223 Market Street",
      "city": "San Francisco",
      "state": "CA",
      "postalCode": "94103",
      "country": "US",
      "locales": [
        "en"
      ],
      "notes": "Vegetarian meal requested",
      "allowMarketing": false,
      "taxId": "US1234567",
      "company": "Golden Gate Tours LLC",
      "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
    },
    "reference": "REF-2026-001",
    "resellerReference": "RES-MEM-10045",
    "supplierReference": "SUP-MEM-7782",
    "availabilityLocalDateStart": "2026-01-01",
    "availabilityLocalDateEnd": "2026-12-31"
  },
  "identity": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "key": "loyalty_number"
  },
  "identityId": "identity_customer_001"
}

Field definitions are included in the operation schemas above.

Update Order

patch

Accepts identityId on the order payload.

When creating/updating orders with nested bookings and gifts, each nested item can include identityId.

Path parameters

orderIdstringRequired

Order ID.

Example: ord_20260514_9f3c21

Body

application/json

currencystringOptional

ISO 4217 currency code.

Example: USD

resellerReferencestringOptional

Reseller reference value.

Example: RES-BOOK-10045

termsAcceptedbooleanOptional

From capability octo/content.

Example: true

offersstring[]Optional

From capability octo/offers.

Example: ["offer-example"]

returnUrlstring · uriOptional

From capability octo/cardPayments.

Example: https://checkout.city-sightseeing.com/return

identityIdstring · nullableOptional

From capability octo/identities.

Example: identity_customer_001

Responses

200

Returns the standard Order response.

application/json

From capability octo/cart.

activebooleanOptional

Whether active is enabled.

Example: true

cancellablebooleanOptional

Whether cancellable is enabled.

Example: true

confirmablebooleanOptional

Whether confirmable is enabled.

Example: true

currencystringOptional

ISO 4217 currency code.

Example: USD

emailReceiptbooleanOptional

Whether email receipt is enabled.

Example: true

idstring · uuidOptional

Unique identifier for this resource.

Example: 3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7

invoicePdfUrlstring · nullableOptional

Invoice pdf url URL.

Example: https://www.city-sightseeing.com

optionIdstringRequired

Option identifier.

Example: 94cdd032-3d32-416d-b0a4-abf8b7495b8b

orderIdstringRequired

Order identifier.

Example: ord_20260514_9f3c21

productIdstringOptional

Product identifier.

Example: e7cc8bb4-8d1c-4848-8824-5dbedb718681

quotebooleanOptional

Whether quote is enabled.

Example: false

requiredContactFieldsstring[]Optional

List of required contact field values.

Example: ["fullName","emailAddress"]

settlementMethodstring · nullableOptional

Settlement method value.

Example: DIRECT

settlementMethodsstring[]Optional

List of settlement method values.

Example: ["DIRECT","DEFERRED"]

statusstringRequired

Current status value.

Example: ON_HOLD

supplierReferencestring · nullableOptional

Supplier reference value.

Example: SUP-BOOK-7782

testModebooleanOptional

Whether test mode is enabled.

Example: false

updatablebooleanOptional

Whether updatable is enabled.

Example: true

utcConfirmedAtstring · date-time · nullableOptional

Utc confirmed at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcCreatedAtstring · date-timeOptional

Utc created at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcExpiresAtstring · date-time · nullableOptional

Utc expires at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcUpdatedAtstring · date-timeOptional

Utc updated at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

visibleContactFieldsstring[]Optional

List of visible contact field values.

Example: ["fullName","emailAddress"]

termsAcceptedboolean · nullableOptional

From capability octo/content.

Example: true

returnUrlstring · nullableOptional

From capability octo/cardPayments.

Example: https://checkout.city-sightseeing.com/return

identityIdstring · nullableOptional

From capability octo/identities.

Example: identity_customer_001

patch

/orders/{orderId}

HTTPcURLJavaScriptPython

PATCH /octo/orders/{orderId} HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 7095

{
  "bookings": [
    {
      "productId": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
      "availabilityId": "2026-05-14T09:00:00-04:00",
      "unitItems": [
        {
          "unitId": "unit_adult",
          "contact": {
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "resellerReference": "RES-BOOK-10045",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "weightUnit": "kg",
          "weightValue": 20,
          "extraItems": [
            {
              "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "extraId": "extra_fast_track",
              "quantity": 2,
              "resellerReference": "RES-BOOK-10045"
            }
          ],
          "questionAnswers": [
            {
              "questionId": "question_dietary_requirements",
              "value": "value-example"
            }
          ]
        }
      ],
      "contact": {
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "deliveryMethod": "VOUCHER",
      "emailReceipt": true,
      "expirationMinutes": 30,
      "metadata": {
        "bookingSource": "affiliate_portal",
        "partnerOrderId": "PO-12345"
      },
      "notes": "Vegetarian meal requested",
      "quote": false,
      "resellerReference": "RES-BOOK-10045",
      "settlementMethod": "DIRECT",
      "tags": [
        "vip",
        "partner"
      ],
      "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "termsAccepted": true,
      "offerCode": "SUMMER25",
      "extraItems": [
        {
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "extraId": "extra_fast_track",
          "quantity": 2,
          "resellerReference": "RES-BOOK-10045"
        }
      ],
      "dropoffNotes": "Drop-off at Fisherman's Wharf.",
      "dropoffPointId": "dropoff_fishermans_wharf",
      "dropoffRequested": true,
      "pickupHotel": "Hilton Union Square",
      "pickupHotelRoom": "1208",
      "pickupNotes": "Meet the guide by the hotel lobby.",
      "pickupPointId": "pickup_union_square",
      "pickupRequested": true,
      "questionAnswers": [
        {
          "questionId": "question_dietary_requirements",
          "value": "value-example"
        }
      ],
      "resourceAllocations": [
        {
          "resourceGroupId": "resource_group_front_row",
          "resourceGroup": {
            "title": "Summer Promotion",
            "split": true,
            "required": true
          },
          "resourceId": "resource_coach_12",
          "resource": {
            "title": "Summer Promotion",
            "capacity": 2,
            "seating": true,
            "seats": [
              {
                "row": "A",
                "column": "4",
                "status": "CONFIRMED"
              }
            ]
          },
          "seatIds": [
            "seat_one",
            "seat_two"
          ],
          "seats": [
            {
              "row": "A",
              "column": "4",
              "status": "CONFIRMED"
            }
          ],
          "paxCount": 2
        }
      ],
      "rentalDurationId": "rental_duration_2h",
      "orderId": "ord_20260514_9f3c21",
      "giftPayment": {
        "giftCode": "GIFT-2026-0001",
        "code": "SUMMER25",
        "amount": 220,
        "currency": "USD"
      },
      "cardPayment": {
        "gateway": "adyen",
        "source": "POS",
        "amount": 2200,
        "currency": "USD",
        "notes": "Vegetarian meal requested",
        "cancel": true,
        "cardId": "card_id-example",
        "adyen": {
          "pspReference": "PSP-REF-123456",
          "channel": "Web",
          "sessionId": "session_id-example",
          "sessionResult": "Authorised",
          "paymentMethod": {}
        },
        "external": {
          "approved": true,
          "refusalReason": "refusal_reason-example"
        }
      },
      "returnUrl": "https://checkout.city-sightseeing.com/return",
      "appendMembershipValidity": true,
      "membership": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "email": "[email protected]",
        "mobile": "[phone]",
        "country": "US",
        "reference": "REF-2026-001",
        "verification": "123456"
      },
      "identityId": "identity_customer_001"
    }
  ],
  "contact": {
    "tags": [
      "vip",
      "partner"
    ],
    "fullName": "Jane Doe",
    "title": "Ms",
    "firstName": "Jane",
    "lastName": "Doe",
    "emailAddress": "[email protected]",
    "phoneNumber": "[phone]",
    "age": 34,
    "birthdate": "1992-04-23",
    "streetAddress": "223 Market Street",
    "city": "San Francisco",
    "state": "CA",
    "postalCode": "94103",
    "country": "US",
    "locales": [
      "en"
    ],
    "notes": "Vegetarian meal requested",
    "allowMarketing": false,
    "taxId": "US1234567",
    "company": "Golden Gate Tours LLC",
    "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
  },
  "currency": "USD",
  "resellerReference": "RES-BOOK-10045",
  "termsAccepted": true,
  "offers": [
    "offer-example"
  ],
  "questionAnswers": [
    {
      "questionId": "question_dietary_requirements",
      "value": "value-example"
    }
  ],
  "gifts": [
    {
      "amount": 220,
      "contact": {
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "message": "Request accepted for asynchronous processing.",
      "recipient": {
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "resellerReference": "RES-BOOK-10045",
      "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "termsAccepted": true,
      "offerCode": "SUMMER25",
      "orderId": "ord_20260514_9f3c21",
      "giftPayment": {
        "code": "SUMMER25"
      },
      "cardPayment": {
        "gateway": "adyen",
        "source": "POS",
        "amount": 2200,
        "currency": "USD",
        "notes": "Vegetarian meal requested",
        "cancel": true,
        "cardId": "card_id-example",
        "adyen": {
          "pspReference": "PSP-REF-123456",
          "channel": "Web",
          "sessionId": "session_id-example",
          "sessionResult": "Authorised",
          "paymentMethod": {}
        },
        "external": {
          "approved": true,
          "refusalReason": "refusal_reason-example"
        }
      },
      "returnUrl": "https://checkout.city-sightseeing.com/return",
      "membership": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "email": "[email protected]",
        "mobile": "[phone]",
        "country": "US",
        "reference": "REF-2026-001",
        "verification": "123456"
      },
      "identityId": "identity_customer_001"
    }
  ],
  "cardPayment": {
    "gateway": "adyen",
    "source": "POS",
    "amount": 2200,
    "currency": "USD",
    "notes": "Vegetarian meal requested",
    "cancel": true,
    "cardId": "card_id-example",
    "adyen": {
      "pspReference": "PSP-REF-123456",
      "channel": "Web",
      "sessionId": "session_id-example",
      "sessionResult": "Authorised",
      "paymentMethod": {}
    },
    "external": {
      "approved": true,
      "refusalReason": "refusal_reason-example"
    }
  },
  "returnUrl": "https://checkout.city-sightseeing.com/return",
  "membership": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "email": "[email protected]",
    "mobile": "[phone]",
    "country": "US",
    "reference": "REF-2026-001",
    "verification": "123456"
  },
  "identityId": "identity_customer_001"
}

200

Returns the standard Order response.

{
  "active": true,
  "bookings": [
    {
      "active": true,
      "agent": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "alias": "booking-alias-001",
      "availabilityId": "2026-05-14T09:00:00-04:00",
      "availabilityLocalDateEnd": "2026-05-21",
      "availabilityLocalDateStart": "2026-05-14",
      "cancellable": true,
      "cancellation": {
        "refund": "FULL",
        "reason": "Customer request",
        "utcCancelledAt": "2026-05-14T13:00:00Z"
      },
      "confirmable": true,
      "contact": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "deliveryMethods": [
        "VOUCHER",
        "TICKET"
      ],
      "driver": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "emailReceipt": true,
      "freesale": true,
      "guide": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "invoicePdfUrl": "https://www.city-sightseeing.com",
      "label": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "name": "Morning City Tour"
      },
      "localDateTimeEnd": "2026-05-14T13:00:00Z",
      "localDateTimeStart": "2026-05-14T13:00:00Z",
      "metadata": {
        "bookingSource": "affiliate_portal",
        "partnerOrderId": "PO-12345"
      },
      "notes": "Vegetarian meal requested",
      "optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
      "originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "productId": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "quote": false,
      "rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "rejection": {
        "reason": "Customer request",
        "utcRejectedAt": "2026-05-14T13:00:00Z"
      },
      "requiredContactFields": [
        "fullName",
        "emailAddress"
      ],
      "reseller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "resellerReference": "RES-BOOK-10045",
      "seller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "settlementMethod": "DIRECT",
      "status": "ON_HOLD",
      "supplierReference": "SUP-BOOK-7782",
      "tags": [
        "vip",
        "partner"
      ],
      "testMode": false,
      "tickets": [
        {
          "redemptionMethod": "DIGITAL",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "utcNoshowedAt": "2026-05-14T13:00:00Z",
          "deliveryOptions": [
            {
              "deliveryFormat": "PDF_URL",
              "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
            }
          ]
        }
      ],
      "unitItems": [
        {
          "alias": "booking-alias-001",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
          "localDateTimeEnd": "2026-05-14T13:00:00Z",
          "localDateTimeStart": "2026-05-14T13:00:00Z",
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          "localDateTimeTo": "2026-05-14",
          "latitude": 10,
          "longitude": 10,
          "address": "123 Main St, San Francisco, CA",
          "googlePlaceId": "google_place_id-example"
        },
        "pickupPointId": "pickup_union_square",
        "questionAnswers": [
          {
            "questionId": "question_dietary_requirements",
            "value": "value-example"
          }
        ],
        "resourceAllocations": [
          {
            "resourceGroupId": "resource_group_front_row",
            "resourceGroup": {
              "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
              "title": "Summer Promotion",
              "split": true,
              "required": true
            },
            "resourceId": "resource_coach_12",
            "resource": {
              "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "title": "Summer Promotion",
              "capacity": 2,
              "seating": true,
              "seats": [
                {
                  "id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
                  "row": "A",
                  "column": "4",
                  "status": "CONFIRMED"
                }
              ]
            },
            "seatIds": [
              "seat_one",
              "seat_two"
            ],
            "seats": [
              {
                "id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
                "row": "A",
                "column": "4",
                "status": "CONFIRMED"
              }
            ],
            "paxCount": 2
          }
        ],
        "rentalDuration": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "duration": "2",
          "durationAmount": 220,
          "durationUnit": "HOUR",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        },
        "rentalDurationId": "rental_duration_2h",
        "mappings": [
          {
            "resellerReference": "RES-BOOK-10045",
            "resellerStatus": "CONFIRMED",
            "resellerProduct": "grand-canyon-day-tour",
            "productId": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "unitId": "unit_adult",
            "optionRequired": true,
            "unitRequired": true,
            "validityDays": 2,
            "webhookUrl": "https://www.city-sightseeing.com"
          }
        ],
        "orderId": "ord_20260514_9f3c21",
        "orderInvoicePdfUrl": "https://www.city-sightseeing.com",
        "orderReference": "ORDER-2026-0514-1001",
        "primary": true,
        "giftPayment": {
          "giftCode": "GIFT-2026-0001",
          "code": "SUMMER25",
          "amount": 220,
          "currency": "USD"
        },
        "checkedIn": true,
        "checkinAvailable": true,
        "checkinUrl": "https://checkin.city-sightseeing.com/booking/89fe0192",
        "cardPayment": {
          "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
          "cardPaymentId": "cp_20260514_42ad10",
          "gateway": "adyen",
          "source": "POS",
          "paid": 2,
          "totalPaid": 2,
          "totalRefunded": 2,
          "paidSurcharge": 2,
          "balance": 2,
          "surcharge": 2,
          "outstandingBalance": 2,
          "amount": 220,
          "currency": "USD",
          "currencyPrecision": 2,
          "status": "CONFIRMED",
          "reusableCards": [
            {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "brand": "visa",
              "bin": "411111",
              "last4": "1111",
              "expMonth": 2,
              "expYear": 2
            }
          ],
          "adyen": {
            "environment": "test",
            "clientKey": "test_client_key_123",
            "session": {
              "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "sessionData": "session_data_payload"
            },
            "countryCode": "US",
            "paymentMethodsConfiguration": {}
          },
          "external": {},
          "provider": "adyen",
          "providerReference": "PROV-REF-2026-001",
          "createdAt": "2026-05-14T13:00:00Z"
        },
        "returnUrl": "https://checkout.city-sightseeing.com/return",
        "appendMembershipValidity": true,
        "membership": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "title": "Annual Membership",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "reference": "REF-2026-001",
          "resellerReference": "RES-MEM-10045",
          "supplierReference": "SUP-MEM-7782",
          "availabilityLocalDateStart": "2026-01-01",
          "availabilityLocalDateEnd": "2026-12-31"
        },
        "adjustments": [
          {
            "per": "BOOKING",
            "amount": 220,
            "quantity": 2,
            "notes": "Vegetarian meal requested",
            "netDiscount": "NONE"
          }
        ],
        "identity": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "key": "loyalty_number"
        },
        "identityId": "identity_customer_001"
      }
    }
  ],
  "questionAnswers": [
    {
      "questionId": "question_dietary_requirements",
      "value": "value-example"
    }
  ],
  "giftPayment": {
    "giftCode": "GIFT-2026-0001",
    "code": "SUMMER25",
    "amount": 220,
    "currency": "USD"
  },
  "gifts": [
    {
      "active": true,
      "agent": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "alias": "booking-alias-001",
      "amount": 200,
      "cancellable": true,
      "cancellation": {
        "refund": "FULL",
        "reason": "Customer request",
        "utcCancelledAt": "2026-05-14T13:00:00Z"
      },
      "confirmable": true,
      "contact": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "deliveryMethods": [
        "VOUCHER",
        "TICKET"
      ],
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "message": "Request accepted for asynchronous processing.",
      "notes": "Vegetarian meal requested",
      "recipient": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "reseller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "resellerReference": "RES-BOOK-10045",
      "seller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "settlementMethod": "DIRECT",
      "status": "CONFIRMED",
      "supplierReference": "SUP-BOOK-7782",
      "testMode": false,
      "updatable": true,
      "user": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "utcConfirmedAt": "2026-05-14T13:00:00Z",
      "utcCreatedAt": "2026-05-14T13:00:00Z",
      "utcExpiresAt": "2026-05-14T13:00:00Z",
      "utcRedeemedAt": "2026-05-14T13:00:00Z",
      "utcUpdatedAt": "2026-05-14T13:00:00Z",
      "uuid": "gift_20260514_ba21f7",
      "voucher": {
        "redemptionMethod": "DIGITAL",
        "utcRedeemedAt": "2026-05-14T13:00:00Z",
        "utcNoshowedAt": "2026-05-14T13:00:00Z",
        "deliveryOptions": [
          {
            "deliveryFormat": "PDF_URL",
            "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
          }
        ]
      },
      "weight": 0,
      "pricing": {
        "currency": "USD",
        "currencyPrecision": 2,
        "net": 18000,
        "original": 22000,
        "retail": 20000,
        "includedTaxes": [
          {
            "name": "Sales Tax",
            "shortDescription": "Local sales tax",
            "original": 2000,
            "retail": 1800,
            "net": 1600
          }
        ],
        "offerDiscount": {
          "retail": 2000,
          "net": 2000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "retail": 200,
              "net": 200
            }
          ]
        }
      },
      "termsAccepted": true,
      "offer": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "title": "Summer Promotion",
        "label": "Save 20%",
        "code": "SUMMER25",
        "description": "20% off selected departures this month.",
        "netDiscount": "FULL",
        "restrictions": {
          "minUnits": 1,
          "maxUnits": 10,
          "minTotal": 0,
          "maxTotal": 50000,
          "unitIds": [
            "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
          ]
        },
        "usable": true,
        "unusableReason": "Offer is not valid for the selected date.",
        "membershipBenefit": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        }
      },
      "offerCode": "SUMMER25",
      "offerComparisons": [
        {
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offer": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "title": "Summer Promotion",
            "label": "Save 20%",
            "code": "SUMMER25",
            "description": "20% off selected departures this month.",
            "netDiscount": "FULL",
            "restrictions": {
              "minUnits": 1,
              "maxUnits": 10,
              "minTotal": 0,
              "maxTotal": 50000,
              "unitIds": [
                "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
              ]
            },
            "usable": true,
            "unusableReason": "Offer is not valid for the selected date.",
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        }
      ],
      "offerIsCombination": true,
      "offerTitle": "Summer Promotion",
      "offers": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "title": "Summer Promotion",
          "label": "Save 20%",
          "code": "SUMMER25",
          "description": "20% off selected departures this month.",
          "netDiscount": "FULL",
          "restrictions": {
            "minUnits": 1,
            "maxUnits": 10,
            "minTotal": 0,
            "maxTotal": 50000,
            "unitIds": [
              "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
              "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
            ]
          },
          "usable": true,
          "unusableReason": "Offer is not valid for the selected date.",
          "membershipBenefit": {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        }
      ],
      "orderId": "ord_20260514_9f3c21",
      "orderInvoicePdfUrl": "https://www.city-sightseeing.com",
      "orderReference": "ORDER-2026-0514-1001",
      "primary": true,
      "giftPayment": {
        "giftCode": "GIFT-2026-0001",
        "code": "SUMMER25",
        "amount": 220,
        "currency": "USD"
      },
      "cardPayment": {
        "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
        "cardPaymentId": "cp_20260514_42ad10",
        "gateway": "adyen",
        "source": "POS",
        "paid": 2,
        "totalPaid": 2,
        "totalRefunded": 2,
        "paidSurcharge": 2,
        "balance": 2,
        "surcharge": 2,
        "outstandingBalance": 2,
        "amount": 220,
        "currency": "USD",
        "currencyPrecision": 2,
        "status": "CONFIRMED",
        "reusableCards": [
          {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "brand": "visa",
            "bin": "411111",
            "last4": "1111",
            "expMonth": 2,
            "expYear": 2
          }
        ],
        "adyen": {
          "environment": "test",
          "clientKey": "test_client_key_123",
          "session": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "sessionData": "session_data_payload"
          },
          "countryCode": "US",
          "paymentMethodsConfiguration": {}
        },
        "external": {},
        "provider": "adyen",
        "providerReference": "PROV-REF-2026-001",
        "createdAt": "2026-05-14T13:00:00Z"
      },
      "returnUrl": "https://checkout.city-sightseeing.com/return",
      "membership": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "title": "Annual Membership",
        "contact": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "fullName": "Jane Doe",
          "title": "Ms",
          "firstName": "Jane",
          "lastName": "Doe",
          "emailAddress": "[email protected]",
          "phoneNumber": "[phone]",
          "age": 34,
          "birthdate": "1992-04-23",
          "streetAddress": "223 Market Street",
          "city": "San Francisco",
          "state": "CA",
          "postalCode": "94103",
          "country": "US",
          "locales": [
            "en"
          ],
          "notes": "Vegetarian meal requested",
          "allowMarketing": false,
          "taxId": "US1234567",
          "company": "Golden Gate Tours LLC",
          "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
        },
        "reference": "REF-2026-001",
        "resellerReference": "RES-MEM-10045",
        "supplierReference": "SUP-MEM-7782",
        "availabilityLocalDateStart": "2026-01-01",
        "availabilityLocalDateEnd": "2026-12-31"
      },
      "identity": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "key": "loyalty_number"
      },
      "identityId": "identity_customer_001"
    }
  ],
  "cardPayment": {
    "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
    "cardPaymentId": "cp_20260514_42ad10",
    "gateway": "adyen",
    "source": "POS",
    "paid": 2,
    "totalPaid": 2,
    "totalRefunded": 2,
    "paidSurcharge": 2,
    "balance": 2,
    "surcharge": 2,
    "outstandingBalance": 2,
    "amount": 220,
    "currency": "USD",
    "currencyPrecision": 2,
    "status": "CONFIRMED",
    "reusableCards": [
      {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "brand": "visa",
        "bin": "411111",
        "last4": "1111",
        "expMonth": 2,
        "expYear": 2
      }
    ],
    "adyen": {
      "environment": "test",
      "clientKey": "test_client_key_123",
      "session": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "sessionData": "session_data_payload"
      },
      "countryCode": "US",
      "paymentMethodsConfiguration": {}
    },
    "external": {},
    "provider": "adyen",
    "providerReference": "PROV-REF-2026-001",
    "createdAt": "2026-05-14T13:00:00Z"
  },
  "returnUrl": "https://checkout.city-sightseeing.com/return",
  "membership": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "title": "Annual Membership",
    "contact": {
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "tags": [
        "vip",
        "partner"
      ],
      "fullName": "Jane Doe",
      "title": "Ms",
      "firstName": "Jane",
      "lastName": "Doe",
      "emailAddress": "[email protected]",
      "phoneNumber": "[phone]",
      "age": 34,
      "birthdate": "1992-04-23",
      "streetAddress": "223 Market Street",
      "city": "San Francisco",
      "state": "CA",
      "postalCode": "94103",
      "country": "US",
      "locales": [
        "en"
      ],
      "notes": "Vegetarian meal requested",
      "allowMarketing": false,
      "taxId": "US1234567",
      "company": "Golden Gate Tours LLC",
      "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
    },
    "reference": "REF-2026-001",
    "resellerReference": "RES-MEM-10045",
    "supplierReference": "SUP-MEM-7782",
    "availabilityLocalDateStart": "2026-01-01",
    "availabilityLocalDateEnd": "2026-12-31"
  },
  "identity": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "key": "loyalty_number"
  },
  "identityId": "identity_customer_001"
}

Preview Order Update With identityId

patch

Accepts identityId on the order payload.

When creating/updating orders with nested bookings and gifts, each nested item can include identityId.

Path parameters

orderIdstringRequired

Order ID.

Example: ord_20260514_9f3c21

Body

application/json

currencystringOptional

ISO 4217 currency code.

Example: USD

resellerReferencestringOptional

Reseller reference value.

Example: RES-BOOK-10045

termsAcceptedbooleanOptional

From capability octo/content.

Example: true

offersstring[]Optional

From capability octo/offers.

Example: ["offer-example"]

returnUrlstring · uriOptional

From capability octo/cardPayments.

Example: https://checkout.city-sightseeing.com/return

identityIdstring · nullableOptional

From capability octo/identities.

Example: identity_customer_001

Responses

200

Returns the standard Order preview response.

application/json

From capability octo/cart.

activebooleanOptional

Whether active is enabled.

Example: true

cancellablebooleanOptional

Whether cancellable is enabled.

Example: true

confirmablebooleanOptional

Whether confirmable is enabled.

Example: true

currencystringOptional

ISO 4217 currency code.

Example: USD

emailReceiptbooleanOptional

Whether email receipt is enabled.

Example: true

idstring · uuidOptional

Unique identifier for this resource.

Example: 3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7

invoicePdfUrlstring · nullableOptional

Invoice pdf url URL.

Example: https://www.city-sightseeing.com

optionIdstringRequired

Option identifier.

Example: 94cdd032-3d32-416d-b0a4-abf8b7495b8b

orderIdstringRequired

Order identifier.

Example: ord_20260514_9f3c21

productIdstringOptional

Product identifier.

Example: e7cc8bb4-8d1c-4848-8824-5dbedb718681

quotebooleanOptional

Whether quote is enabled.

Example: false

requiredContactFieldsstring[]Optional

List of required contact field values.

Example: ["fullName","emailAddress"]

settlementMethodstring · nullableOptional

Settlement method value.

Example: DIRECT

settlementMethodsstring[]Optional

List of settlement method values.

Example: ["DIRECT","DEFERRED"]

statusstringRequired

Current status value.

Example: ON_HOLD

supplierReferencestring · nullableOptional

Supplier reference value.

Example: SUP-BOOK-7782

testModebooleanOptional

Whether test mode is enabled.

Example: false

updatablebooleanOptional

Whether updatable is enabled.

Example: true

utcConfirmedAtstring · date-time · nullableOptional

Utc confirmed at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcCreatedAtstring · date-timeOptional

Utc created at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcExpiresAtstring · date-time · nullableOptional

Utc expires at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcUpdatedAtstring · date-timeOptional

Utc updated at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

visibleContactFieldsstring[]Optional

List of visible contact field values.

Example: ["fullName","emailAddress"]

termsAcceptedboolean · nullableOptional

From capability octo/content.

Example: true

returnUrlstring · nullableOptional

From capability octo/cardPayments.

Example: https://checkout.city-sightseeing.com/return

identityIdstring · nullableOptional

From capability octo/identities.

Example: identity_customer_001

patch

/orders/{orderId}/preview

HTTPcURLJavaScriptPython

PATCH /octo/orders/{orderId}/preview HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 7095

{
  "bookings": [
    {
      "productId": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
      "availabilityId": "2026-05-14T09:00:00-04:00",
      "unitItems": [
        {
          "unitId": "unit_adult",
          "contact": {
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "resellerReference": "RES-BOOK-10045",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "weightUnit": "kg",
          "weightValue": 20,
          "extraItems": [
            {
              "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "extraId": "extra_fast_track",
              "quantity": 2,
              "resellerReference": "RES-BOOK-10045"
            }
          ],
          "questionAnswers": [
            {
              "questionId": "question_dietary_requirements",
              "value": "value-example"
            }
          ]
        }
      ],
      "contact": {
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "deliveryMethod": "VOUCHER",
      "emailReceipt": true,
      "expirationMinutes": 30,
      "metadata": {
        "bookingSource": "affiliate_portal",
        "partnerOrderId": "PO-12345"
      },
      "notes": "Vegetarian meal requested",
      "quote": false,
      "resellerReference": "RES-BOOK-10045",
      "settlementMethod": "DIRECT",
      "tags": [
        "vip",
        "partner"
      ],
      "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "termsAccepted": true,
      "offerCode": "SUMMER25",
      "extraItems": [
        {
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "extraId": "extra_fast_track",
          "quantity": 2,
          "resellerReference": "RES-BOOK-10045"
        }
      ],
      "dropoffNotes": "Drop-off at Fisherman's Wharf.",
      "dropoffPointId": "dropoff_fishermans_wharf",
      "dropoffRequested": true,
      "pickupHotel": "Hilton Union Square",
      "pickupHotelRoom": "1208",
      "pickupNotes": "Meet the guide by the hotel lobby.",
      "pickupPointId": "pickup_union_square",
      "pickupRequested": true,
      "questionAnswers": [
        {
          "questionId": "question_dietary_requirements",
          "value": "value-example"
        }
      ],
      "resourceAllocations": [
        {
          "resourceGroupId": "resource_group_front_row",
          "resourceGroup": {
            "title": "Summer Promotion",
            "split": true,
            "required": true
          },
          "resourceId": "resource_coach_12",
          "resource": {
            "title": "Summer Promotion",
            "capacity": 2,
            "seating": true,
            "seats": [
              {
                "row": "A",
                "column": "4",
                "status": "CONFIRMED"
              }
            ]
          },
          "seatIds": [
            "seat_one",
            "seat_two"
          ],
          "seats": [
            {
              "row": "A",
              "column": "4",
              "status": "CONFIRMED"
            }
          ],
          "paxCount": 2
        }
      ],
      "rentalDurationId": "rental_duration_2h",
      "orderId": "ord_20260514_9f3c21",
      "giftPayment": {
        "giftCode": "GIFT-2026-0001",
        "code": "SUMMER25",
        "amount": 220,
        "currency": "USD"
      },
      "cardPayment": {
        "gateway": "adyen",
        "source": "POS",
        "amount": 2200,
        "currency": "USD",
        "notes": "Vegetarian meal requested",
        "cancel": true,
        "cardId": "card_id-example",
        "adyen": {
          "pspReference": "PSP-REF-123456",
          "channel": "Web",
          "sessionId": "session_id-example",
          "sessionResult": "Authorised",
          "paymentMethod": {}
        },
        "external": {
          "approved": true,
          "refusalReason": "refusal_reason-example"
        }
      },
      "returnUrl": "https://checkout.city-sightseeing.com/return",
      "appendMembershipValidity": true,
      "membership": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "email": "[email protected]",
        "mobile": "[phone]",
        "country": "US",
        "reference": "REF-2026-001",
        "verification": "123456"
      },
      "identityId": "identity_customer_001"
    }
  ],
  "contact": {
    "tags": [
      "vip",
      "partner"
    ],
    "fullName": "Jane Doe",
    "title": "Ms",
    "firstName": "Jane",
    "lastName": "Doe",
    "emailAddress": "[email protected]",
    "phoneNumber": "[phone]",
    "age": 34,
    "birthdate": "1992-04-23",
    "streetAddress": "223 Market Street",
    "city": "San Francisco",
    "state": "CA",
    "postalCode": "94103",
    "country": "US",
    "locales": [
      "en"
    ],
    "notes": "Vegetarian meal requested",
    "allowMarketing": false,
    "taxId": "US1234567",
    "company": "Golden Gate Tours LLC",
    "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
  },
  "currency": "USD",
  "resellerReference": "RES-BOOK-10045",
  "termsAccepted": true,
  "offers": [
    "offer-example"
  ],
  "questionAnswers": [
    {
      "questionId": "question_dietary_requirements",
      "value": "value-example"
    }
  ],
  "gifts": [
    {
      "amount": 220,
      "contact": {
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "message": "Request accepted for asynchronous processing.",
      "recipient": {
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "resellerReference": "RES-BOOK-10045",
      "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "termsAccepted": true,
      "offerCode": "SUMMER25",
      "orderId": "ord_20260514_9f3c21",
      "giftPayment": {
        "code": "SUMMER25"
      },
      "cardPayment": {
        "gateway": "adyen",
        "source": "POS",
        "amount": 2200,
        "currency": "USD",
        "notes": "Vegetarian meal requested",
        "cancel": true,
        "cardId": "card_id-example",
        "adyen": {
          "pspReference": "PSP-REF-123456",
          "channel": "Web",
          "sessionId": "session_id-example",
          "sessionResult": "Authorised",
          "paymentMethod": {}
        },
        "external": {
          "approved": true,
          "refusalReason": "refusal_reason-example"
        }
      },
      "returnUrl": "https://checkout.city-sightseeing.com/return",
      "membership": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "email": "[email protected]",
        "mobile": "[phone]",
        "country": "US",
        "reference": "REF-2026-001",
        "verification": "123456"
      },
      "identityId": "identity_customer_001"
    }
  ],
  "cardPayment": {
    "gateway": "adyen",
    "source": "POS",
    "amount": 2200,
    "currency": "USD",
    "notes": "Vegetarian meal requested",
    "cancel": true,
    "cardId": "card_id-example",
    "adyen": {
      "pspReference": "PSP-REF-123456",
      "channel": "Web",
      "sessionId": "session_id-example",
      "sessionResult": "Authorised",
      "paymentMethod": {}
    },
    "external": {
      "approved": true,
      "refusalReason": "refusal_reason-example"
    }
  },
  "returnUrl": "https://checkout.city-sightseeing.com/return",
  "membership": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "email": "[email protected]",
    "mobile": "[phone]",
    "country": "US",
    "reference": "REF-2026-001",
    "verification": "123456"
  },
  "identityId": "identity_customer_001"
}

200

Returns the standard Order preview response.

{
  "active": true,
  "bookings": [
    {
      "active": true,
      "agent": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "alias": "booking-alias-001",
      "availabilityId": "2026-05-14T09:00:00-04:00",
      "availabilityLocalDateEnd": "2026-05-21",
      "availabilityLocalDateStart": "2026-05-14",
      "cancellable": true,
      "cancellation": {
        "refund": "FULL",
        "reason": "Customer request",
        "utcCancelledAt": "2026-05-14T13:00:00Z"
      },
      "confirmable": true,
      "contact": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "deliveryMethods": [
        "VOUCHER",
        "TICKET"
      ],
      "driver": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "emailReceipt": true,
      "freesale": true,
      "guide": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "invoicePdfUrl": "https://www.city-sightseeing.com",
      "label": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "name": "Morning City Tour"
      },
      "localDateTimeEnd": "2026-05-14T13:00:00Z",
      "localDateTimeStart": "2026-05-14T13:00:00Z",
      "metadata": {
        "bookingSource": "affiliate_portal",
        "partnerOrderId": "PO-12345"
      },
      "notes": "Vegetarian meal requested",
      "optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
      "originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "productId": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "quote": false,
      "rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "rejection": {
        "reason": "Customer request",
        "utcRejectedAt": "2026-05-14T13:00:00Z"
      },
      "requiredContactFields": [
        "fullName",
        "emailAddress"
      ],
      "reseller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "resellerReference": "RES-BOOK-10045",
      "seller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "settlementMethod": "DIRECT",
      "status": "ON_HOLD",
      "supplierReference": "SUP-BOOK-7782",
      "tags": [
        "vip",
        "partner"
      ],
      "testMode": false,
      "tickets": [
        {
          "redemptionMethod": "DIGITAL",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "utcNoshowedAt": "2026-05-14T13:00:00Z",
          "deliveryOptions": [
            {
              "deliveryFormat": "PDF_URL",
              "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
            }
          ]
        }
      ],
      "unitItems": [
        {
          "alias": "booking-alias-001",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
          "localDateTimeEnd": "2026-05-14T13:00:00Z",
          "localDateTimeStart": "2026-05-14T13:00:00Z",
          "originalRebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "rebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "requiredContactFields": [
            "fullName",
            "emailAddress"
          ],
          "resellerReference": "RES-BOOK-10045",
          "status": "CONFIRMED",
          "supplierReference": "SUP-BOOK-7782",
          "ticket": {
            "redemptionMethod": "DIGITAL",
            "utcRedeemedAt": "2026-05-14T13:00:00Z",
            "utcNoshowedAt": "2026-05-14T13:00:00Z",
            "deliveryOptions": [
              {
                "deliveryFormat": "PDF_URL",
                "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
              }
            ]
          },
          "unitId": "unit_adult",
          "unitType": "ADULT",
          "utcNoshowedAt": "2026-05-14T13:00:00Z",
          "utcRebookedAt": "2026-05-14T13:00:00Z",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "visibleContactFields": [
            "fullName",
            "emailAddress"
          ],
          "weightUnit": "kg",
          "weightValue": 20,
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offerCode": "SUMMER25",
          "offerComparisons": [
            {
              "offerCode": "SUMMER25",
              "offerTitle": "Summer Promotion",
              "pricing": {
                "currency": "USD",
                "currencyPrecision": 2,
                "net": 18000,
                "original": 22000,
                "retail": 20000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "original": 2000,
                    "retail": 1800,
                    "net": 1600
                  }
                ],
                "offerDiscount": {
                  "retail": 2000,
                  "net": 2000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "retail": 200,
                      "net": 200
                    }
                  ]
                }
              },
              "offer": {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "tags": [
                  "vip",
                  "partner"
                ],
                "title": "Summer Promotion",
                "label": "Save 20%",
                "code": "SUMMER25",
                "description": "20% off selected departures this month.",
                "netDiscount": "FULL",
                "restrictions": {
                  "minUnits": 1,
                  "maxUnits": 10,
                  "minTotal": 0,
                  "maxTotal": 50000,
                  "unitIds": [
                    "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                    "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
                  ]
                },
                "usable": true,
                "unusableReason": "Offer is not valid for the selected date.",
                "membershipBenefit": {
                  "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                  "title": "Summer Promotion",
                  "description": "Morning departure with central pickup included."
                }
              }
            }
          ],
          "offerIsCombination": true,
          "offerTitle": "Summer Promotion",
          "extraItems": [
            {
              "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "resellerReference": "RES-BOOK-10045",
              "supplierReference": "SUP-BOOK-7782",
              "extraId": "extra_fast_track",
              "status": "CONFIRMED",
              "utcRedeemedAt": "2026-05-14T13:00:00Z",
              "contact": {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "tags": [
                  "vip",
                  "partner"
                ],
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            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "reference": "REF-2026-001",
          "resellerReference": "RES-MEM-10045",
          "supplierReference": "SUP-MEM-7782",
          "availabilityLocalDateStart": "2026-01-01",
          "availabilityLocalDateEnd": "2026-12-31"
        },
        "adjustments": [
          {
            "per": "BOOKING",
            "amount": 220,
            "quantity": 2,
            "notes": "Vegetarian meal requested",
            "netDiscount": "NONE"
          }
        ],
        "identity": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "key": "loyalty_number"
        },
        "identityId": "identity_customer_001"
      }
    }
  ],
  "questionAnswers": [
    {
      "questionId": "question_dietary_requirements",
      "value": "value-example"
    }
  ],
  "giftPayment": {
    "giftCode": "GIFT-2026-0001",
    "code": "SUMMER25",
    "amount": 220,
    "currency": "USD"
  },
  "gifts": [
    {
      "active": true,
      "agent": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "alias": "booking-alias-001",
      "amount": 200,
      "cancellable": true,
      "cancellation": {
        "refund": "FULL",
        "reason": "Customer request",
        "utcCancelledAt": "2026-05-14T13:00:00Z"
      },
      "confirmable": true,
      "contact": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "deliveryMethods": [
        "VOUCHER",
        "TICKET"
      ],
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "message": "Request accepted for asynchronous processing.",
      "notes": "Vegetarian meal requested",
      "recipient": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "reseller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "resellerReference": "RES-BOOK-10045",
      "seller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "settlementMethod": "DIRECT",
      "status": "CONFIRMED",
      "supplierReference": "SUP-BOOK-7782",
      "testMode": false,
      "updatable": true,
      "user": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "utcConfirmedAt": "2026-05-14T13:00:00Z",
      "utcCreatedAt": "2026-05-14T13:00:00Z",
      "utcExpiresAt": "2026-05-14T13:00:00Z",
      "utcRedeemedAt": "2026-05-14T13:00:00Z",
      "utcUpdatedAt": "2026-05-14T13:00:00Z",
      "uuid": "gift_20260514_ba21f7",
      "voucher": {
        "redemptionMethod": "DIGITAL",
        "utcRedeemedAt": "2026-05-14T13:00:00Z",
        "utcNoshowedAt": "2026-05-14T13:00:00Z",
        "deliveryOptions": [
          {
            "deliveryFormat": "PDF_URL",
            "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
          }
        ]
      },
      "weight": 0,
      "pricing": {
        "currency": "USD",
        "currencyPrecision": 2,
        "net": 18000,
        "original": 22000,
        "retail": 20000,
        "includedTaxes": [
          {
            "name": "Sales Tax",
            "shortDescription": "Local sales tax",
            "original": 2000,
            "retail": 1800,
            "net": 1600
          }
        ],
        "offerDiscount": {
          "retail": 2000,
          "net": 2000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "retail": 200,
              "net": 200
            }
          ]
        }
      },
      "termsAccepted": true,
      "offer": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "title": "Summer Promotion",
        "label": "Save 20%",
        "code": "SUMMER25",
        "description": "20% off selected departures this month.",
        "netDiscount": "FULL",
        "restrictions": {
          "minUnits": 1,
          "maxUnits": 10,
          "minTotal": 0,
          "maxTotal": 50000,
          "unitIds": [
            "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
          ]
        },
        "usable": true,
        "unusableReason": "Offer is not valid for the selected date.",
        "membershipBenefit": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        }
      },
      "offerCode": "SUMMER25",
      "offerComparisons": [
        {
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offer": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "title": "Summer Promotion",
            "label": "Save 20%",
            "code": "SUMMER25",
            "description": "20% off selected departures this month.",
            "netDiscount": "FULL",
            "restrictions": {
              "minUnits": 1,
              "maxUnits": 10,
              "minTotal": 0,
              "maxTotal": 50000,
              "unitIds": [
                "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
              ]
            },
            "usable": true,
            "unusableReason": "Offer is not valid for the selected date.",
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        }
      ],
      "offerIsCombination": true,
      "offerTitle": "Summer Promotion",
      "offers": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "title": "Summer Promotion",
          "label": "Save 20%",
          "code": "SUMMER25",
          "description": "20% off selected departures this month.",
          "netDiscount": "FULL",
          "restrictions": {
            "minUnits": 1,
            "maxUnits": 10,
            "minTotal": 0,
            "maxTotal": 50000,
            "unitIds": [
              "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
              "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
            ]
          },
          "usable": true,
          "unusableReason": "Offer is not valid for the selected date.",
          "membershipBenefit": {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        }
      ],
      "orderId": "ord_20260514_9f3c21",
      "orderInvoicePdfUrl": "https://www.city-sightseeing.com",
      "orderReference": "ORDER-2026-0514-1001",
      "primary": true,
      "giftPayment": {
        "giftCode": "GIFT-2026-0001",
        "code": "SUMMER25",
        "amount": 220,
        "currency": "USD"
      },
      "cardPayment": {
        "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
        "cardPaymentId": "cp_20260514_42ad10",
        "gateway": "adyen",
        "source": "POS",
        "paid": 2,
        "totalPaid": 2,
        "totalRefunded": 2,
        "paidSurcharge": 2,
        "balance": 2,
        "surcharge": 2,
        "outstandingBalance": 2,
        "amount": 220,
        "currency": "USD",
        "currencyPrecision": 2,
        "status": "CONFIRMED",
        "reusableCards": [
          {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "brand": "visa",
            "bin": "411111",
            "last4": "1111",
            "expMonth": 2,
            "expYear": 2
          }
        ],
        "adyen": {
          "environment": "test",
          "clientKey": "test_client_key_123",
          "session": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "sessionData": "session_data_payload"
          },
          "countryCode": "US",
          "paymentMethodsConfiguration": {}
        },
        "external": {},
        "provider": "adyen",
        "providerReference": "PROV-REF-2026-001",
        "createdAt": "2026-05-14T13:00:00Z"
      },
      "returnUrl": "https://checkout.city-sightseeing.com/return",
      "membership": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "title": "Annual Membership",
        "contact": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "fullName": "Jane Doe",
          "title": "Ms",
          "firstName": "Jane",
          "lastName": "Doe",
          "emailAddress": "[email protected]",
          "phoneNumber": "[phone]",
          "age": 34,
          "birthdate": "1992-04-23",
          "streetAddress": "223 Market Street",
          "city": "San Francisco",
          "state": "CA",
          "postalCode": "94103",
          "country": "US",
          "locales": [
            "en"
          ],
          "notes": "Vegetarian meal requested",
          "allowMarketing": false,
          "taxId": "US1234567",
          "company": "Golden Gate Tours LLC",
          "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
        },
        "reference": "REF-2026-001",
        "resellerReference": "RES-MEM-10045",
        "supplierReference": "SUP-MEM-7782",
        "availabilityLocalDateStart": "2026-01-01",
        "availabilityLocalDateEnd": "2026-12-31"
      },
      "identity": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "key": "loyalty_number"
      },
      "identityId": "identity_customer_001"
    }
  ],
  "cardPayment": {
    "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
    "cardPaymentId": "cp_20260514_42ad10",
    "gateway": "adyen",
    "source": "POS",
    "paid": 2,
    "totalPaid": 2,
    "totalRefunded": 2,
    "paidSurcharge": 2,
    "balance": 2,
    "surcharge": 2,
    "outstandingBalance": 2,
    "amount": 220,
    "currency": "USD",
    "currencyPrecision": 2,
    "status": "CONFIRMED",
    "reusableCards": [
      {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "brand": "visa",
        "bin": "411111",
        "last4": "1111",
        "expMonth": 2,
        "expYear": 2
      }
    ],
    "adyen": {
      "environment": "test",
      "clientKey": "test_client_key_123",
      "session": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "sessionData": "session_data_payload"
      },
      "countryCode": "US",
      "paymentMethodsConfiguration": {}
    },
    "external": {},
    "provider": "adyen",
    "providerReference": "PROV-REF-2026-001",
    "createdAt": "2026-05-14T13:00:00Z"
  },
  "returnUrl": "https://checkout.city-sightseeing.com/return",
  "membership": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "title": "Annual Membership",
    "contact": {
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "tags": [
        "vip",
        "partner"
      ],
      "fullName": "Jane Doe",
      "title": "Ms",
      "firstName": "Jane",
      "lastName": "Doe",
      "emailAddress": "[email protected]",
      "phoneNumber": "[phone]",
      "age": 34,
      "birthdate": "1992-04-23",
      "streetAddress": "223 Market Street",
      "city": "San Francisco",
      "state": "CA",
      "postalCode": "94103",
      "country": "US",
      "locales": [
        "en"
      ],
      "notes": "Vegetarian meal requested",
      "allowMarketing": false,
      "taxId": "US1234567",
      "company": "Golden Gate Tours LLC",
      "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
    },
    "reference": "REF-2026-001",
    "resellerReference": "RES-MEM-10045",
    "supplierReference": "SUP-MEM-7782",
    "availabilityLocalDateStart": "2026-01-01",
    "availabilityLocalDateEnd": "2026-12-31"
  },
  "identity": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "key": "loyalty_number"
  },
  "identityId": "identity_customer_001"
}

Order Extend

post

Order responses include questionAnswers fields.

Path parameters

orderIdstringRequired

The order ID

Example: ord_20260514_9f3c21

Body

application/json

currencystringOptional

ISO 4217 currency code.

Example: USD

resellerReferencestringOptional

Reseller reference value.

Example: RES-BOOK-10045

termsAcceptedbooleanOptional

From capability octo/content.

Example: true

offersstring[]Optional

From capability octo/offers.

Example: ["offer-example"]

returnUrlstring · uriOptional

From capability octo/cardPayments.

Example: https://checkout.city-sightseeing.com/return

identityIdstring · nullableOptional

From capability octo/identities.

Example: identity_customer_001

Responses

200

Successful response

application/json

From capability octo/cart.

activebooleanOptional

Whether active is enabled.

Example: true

cancellablebooleanOptional

Whether cancellable is enabled.

Example: true

confirmablebooleanOptional

Whether confirmable is enabled.

Example: true

currencystringOptional

ISO 4217 currency code.

Example: USD

emailReceiptbooleanOptional

Whether email receipt is enabled.

Example: true

idstring · uuidOptional

Unique identifier for this resource.

Example: 3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7

invoicePdfUrlstring · nullableOptional

Invoice pdf url URL.

Example: https://www.city-sightseeing.com

optionIdstringRequired

Option identifier.

Example: 94cdd032-3d32-416d-b0a4-abf8b7495b8b

orderIdstringRequired

Order identifier.

Example: ord_20260514_9f3c21

productIdstringOptional

Product identifier.

Example: e7cc8bb4-8d1c-4848-8824-5dbedb718681

quotebooleanOptional

Whether quote is enabled.

Example: false

requiredContactFieldsstring[]Optional

List of required contact field values.

Example: ["fullName","emailAddress"]

settlementMethodstring · nullableOptional

Settlement method value.

Example: DIRECT

settlementMethodsstring[]Optional

List of settlement method values.

Example: ["DIRECT","DEFERRED"]

statusstringRequired

Current status value.

Example: ON_HOLD

supplierReferencestring · nullableOptional

Supplier reference value.

Example: SUP-BOOK-7782

testModebooleanOptional

Whether test mode is enabled.

Example: false

updatablebooleanOptional

Whether updatable is enabled.

Example: true

utcConfirmedAtstring · date-time · nullableOptional

Utc confirmed at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcCreatedAtstring · date-timeOptional

Utc created at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcExpiresAtstring · date-time · nullableOptional

Utc expires at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcUpdatedAtstring · date-timeOptional

Utc updated at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

visibleContactFieldsstring[]Optional

List of visible contact field values.

Example: ["fullName","emailAddress"]

termsAcceptedboolean · nullableOptional

From capability octo/content.

Example: true

returnUrlstring · nullableOptional

From capability octo/cardPayments.

Example: https://checkout.city-sightseeing.com/return

identityIdstring · nullableOptional

From capability octo/identities.

Example: identity_customer_001

post

/orders/{orderId}/extend

HTTPcURLJavaScriptPython

POST /octo/orders/{orderId}/extend HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 7095

{
  "bookings": [
    {
      "productId": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
      "availabilityId": "2026-05-14T09:00:00-04:00",
      "unitItems": [
        {
          "unitId": "unit_adult",
          "contact": {
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "resellerReference": "RES-BOOK-10045",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "weightUnit": "kg",
          "weightValue": 20,
          "extraItems": [
            {
              "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "extraId": "extra_fast_track",
              "quantity": 2,
              "resellerReference": "RES-BOOK-10045"
            }
          ],
          "questionAnswers": [
            {
              "questionId": "question_dietary_requirements",
              "value": "value-example"
            }
          ]
        }
      ],
      "contact": {
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "deliveryMethod": "VOUCHER",
      "emailReceipt": true,
      "expirationMinutes": 30,
      "metadata": {
        "bookingSource": "affiliate_portal",
        "partnerOrderId": "PO-12345"
      },
      "notes": "Vegetarian meal requested",
      "quote": false,
      "resellerReference": "RES-BOOK-10045",
      "settlementMethod": "DIRECT",
      "tags": [
        "vip",
        "partner"
      ],
      "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "termsAccepted": true,
      "offerCode": "SUMMER25",
      "extraItems": [
        {
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "extraId": "extra_fast_track",
          "quantity": 2,
          "resellerReference": "RES-BOOK-10045"
        }
      ],
      "dropoffNotes": "Drop-off at Fisherman's Wharf.",
      "dropoffPointId": "dropoff_fishermans_wharf",
      "dropoffRequested": true,
      "pickupHotel": "Hilton Union Square",
      "pickupHotelRoom": "1208",
      "pickupNotes": "Meet the guide by the hotel lobby.",
      "pickupPointId": "pickup_union_square",
      "pickupRequested": true,
      "questionAnswers": [
        {
          "questionId": "question_dietary_requirements",
          "value": "value-example"
        }
      ],
      "resourceAllocations": [
        {
          "resourceGroupId": "resource_group_front_row",
          "resourceGroup": {
            "title": "Summer Promotion",
            "split": true,
            "required": true
          },
          "resourceId": "resource_coach_12",
          "resource": {
            "title": "Summer Promotion",
            "capacity": 2,
            "seating": true,
            "seats": [
              {
                "row": "A",
                "column": "4",
                "status": "CONFIRMED"
              }
            ]
          },
          "seatIds": [
            "seat_one",
            "seat_two"
          ],
          "seats": [
            {
              "row": "A",
              "column": "4",
              "status": "CONFIRMED"
            }
          ],
          "paxCount": 2
        }
      ],
      "rentalDurationId": "rental_duration_2h",
      "orderId": "ord_20260514_9f3c21",
      "giftPayment": {
        "giftCode": "GIFT-2026-0001",
        "code": "SUMMER25",
        "amount": 220,
        "currency": "USD"
      },
      "cardPayment": {
        "gateway": "adyen",
        "source": "POS",
        "amount": 2200,
        "currency": "USD",
        "notes": "Vegetarian meal requested",
        "cancel": true,
        "cardId": "card_id-example",
        "adyen": {
          "pspReference": "PSP-REF-123456",
          "channel": "Web",
          "sessionId": "session_id-example",
          "sessionResult": "Authorised",
          "paymentMethod": {}
        },
        "external": {
          "approved": true,
          "refusalReason": "refusal_reason-example"
        }
      },
      "returnUrl": "https://checkout.city-sightseeing.com/return",
      "appendMembershipValidity": true,
      "membership": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "email": "[email protected]",
        "mobile": "[phone]",
        "country": "US",
        "reference": "REF-2026-001",
        "verification": "123456"
      },
      "identityId": "identity_customer_001"
    }
  ],
  "contact": {
    "tags": [
      "vip",
      "partner"
    ],
    "fullName": "Jane Doe",
    "title": "Ms",
    "firstName": "Jane",
    "lastName": "Doe",
    "emailAddress": "[email protected]",
    "phoneNumber": "[phone]",
    "age": 34,
    "birthdate": "1992-04-23",
    "streetAddress": "223 Market Street",
    "city": "San Francisco",
    "state": "CA",
    "postalCode": "94103",
    "country": "US",
    "locales": [
      "en"
    ],
    "notes": "Vegetarian meal requested",
    "allowMarketing": false,
    "taxId": "US1234567",
    "company": "Golden Gate Tours LLC",
    "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
  },
  "currency": "USD",
  "resellerReference": "RES-BOOK-10045",
  "termsAccepted": true,
  "offers": [
    "offer-example"
  ],
  "questionAnswers": [
    {
      "questionId": "question_dietary_requirements",
      "value": "value-example"
    }
  ],
  "gifts": [
    {
      "amount": 220,
      "contact": {
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "message": "Request accepted for asynchronous processing.",
      "recipient": {
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "resellerReference": "RES-BOOK-10045",
      "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "termsAccepted": true,
      "offerCode": "SUMMER25",
      "orderId": "ord_20260514_9f3c21",
      "giftPayment": {
        "code": "SUMMER25"
      },
      "cardPayment": {
        "gateway": "adyen",
        "source": "POS",
        "amount": 2200,
        "currency": "USD",
        "notes": "Vegetarian meal requested",
        "cancel": true,
        "cardId": "card_id-example",
        "adyen": {
          "pspReference": "PSP-REF-123456",
          "channel": "Web",
          "sessionId": "session_id-example",
          "sessionResult": "Authorised",
          "paymentMethod": {}
        },
        "external": {
          "approved": true,
          "refusalReason": "refusal_reason-example"
        }
      },
      "returnUrl": "https://checkout.city-sightseeing.com/return",
      "membership": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "email": "[email protected]",
        "mobile": "[phone]",
        "country": "US",
        "reference": "REF-2026-001",
        "verification": "123456"
      },
      "identityId": "identity_customer_001"
    }
  ],
  "cardPayment": {
    "gateway": "adyen",
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    "amount": 2200,
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    "notes": "Vegetarian meal requested",
    "cancel": true,
    "cardId": "card_id-example",
    "adyen": {
      "pspReference": "PSP-REF-123456",
      "channel": "Web",
      "sessionId": "session_id-example",
      "sessionResult": "Authorised",
      "paymentMethod": {}
    },
    "external": {
      "approved": true,
      "refusalReason": "refusal_reason-example"
    }
  },
  "returnUrl": "https://checkout.city-sightseeing.com/return",
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    "country": "US",
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  },
  "identityId": "identity_customer_001"
}

200

Successful response

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  "active": true,
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    {
      "active": true,
      "agent": {
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        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "alias": "booking-alias-001",
      "availabilityId": "2026-05-14T09:00:00-04:00",
      "availabilityLocalDateEnd": "2026-05-21",
      "availabilityLocalDateStart": "2026-05-14",
      "cancellable": true,
      "cancellation": {
        "refund": "FULL",
        "reason": "Customer request",
        "utcCancelledAt": "2026-05-14T13:00:00Z"
      },
      "confirmable": true,
      "contact": {
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        "locales": [
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        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "deliveryMethods": [
        "VOUCHER",
        "TICKET"
      ],
      "driver": {
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          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "emailReceipt": true,
      "freesale": true,
      "guide": {
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          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "invoicePdfUrl": "https://www.city-sightseeing.com",
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        "name": "Morning City Tour"
      },
      "localDateTimeEnd": "2026-05-14T13:00:00Z",
      "localDateTimeStart": "2026-05-14T13:00:00Z",
      "metadata": {
        "bookingSource": "affiliate_portal",
        "partnerOrderId": "PO-12345"
      },
      "notes": "Vegetarian meal requested",
      "optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
      "originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
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      "quote": false,
      "rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "rejection": {
        "reason": "Customer request",
        "utcRejectedAt": "2026-05-14T13:00:00Z"
      },
      "requiredContactFields": [
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      ],
      "reseller": {
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          "vip",
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        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "resellerReference": "RES-BOOK-10045",
      "seller": {
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        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "settlementMethod": "DIRECT",
      "status": "ON_HOLD",
      "supplierReference": "SUP-BOOK-7782",
      "tags": [
        "vip",
        "partner"
      ],
      "testMode": false,
      "tickets": [
        {
          "redemptionMethod": "DIGITAL",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "utcNoshowedAt": "2026-05-14T13:00:00Z",
          "deliveryOptions": [
            {
              "deliveryFormat": "PDF_URL",
              "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
            }
          ]
        }
      ],
      "unitItems": [
        {
          "alias": "booking-alias-001",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
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            ],
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            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
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          },
          "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
          "localDateTimeEnd": "2026-05-14T13:00:00Z",
          "localDateTimeStart": "2026-05-14T13:00:00Z",
          "originalRebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
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          "rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
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          ],
          "resellerReference": "RES-BOOK-10045",
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          "supplierReference": "SUP-BOOK-7782",
          "ticket": {
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            "utcRedeemedAt": "2026-05-14T13:00:00Z",
            "utcNoshowedAt": "2026-05-14T13:00:00Z",
            "deliveryOptions": [
              {
                "deliveryFormat": "PDF_URL",
                "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
              }
            ]
          },
          "unitId": "unit_adult",
          "unitType": "ADULT",
          "utcNoshowedAt": "2026-05-14T13:00:00Z",
          "utcRebookedAt": "2026-05-14T13:00:00Z",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "visibleContactFields": [
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            "emailAddress"
          ],
          "weightUnit": "kg",
          "weightValue": 20,
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offerCode": "SUMMER25",
          "offerComparisons": [
            {
              "offerCode": "SUMMER25",
              "offerTitle": "Summer Promotion",
              "pricing": {
                "currency": "USD",
                "currencyPrecision": 2,
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                    "name": "Sales Tax",
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                  }
                ],
                "offerDiscount": {
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                      "net": 200
                    }
                  ]
                }
              },
              "offer": {
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                ],
                "title": "Summer Promotion",
                "label": "Save 20%",
                "code": "SUMMER25",
                "description": "20% off selected departures this month.",
                "netDiscount": "FULL",
                "restrictions": {
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                  "maxUnits": 10,
                  "minTotal": 0,
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                  "unitIds": [
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                },
                "usable": true,
                "unusableReason": "Offer is not valid for the selected date.",
                "membershipBenefit": {
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                  "title": "Summer Promotion",
                  "description": "Morning departure with central pickup included."
                }
              }
            }
          ],
          "offerIsCombination": true,
          "offerTitle": "Summer Promotion",
          "extraItems": [
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              "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "resellerReference": "RES-BOOK-10045",
              "supplierReference": "SUP-BOOK-7782",
              "extraId": "extra_fast_track",
              "status": "CONFIRMED",
              "utcRedeemedAt": "2026-05-14T13:00:00Z",
              "contact": {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "tags": [
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                "fullName": "Jane Doe",
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                "firstName": "Jane",
                "lastName": "Doe",
                "emailAddress": "[email protected]",
                "phoneNumber": "[phone]",
                "age": 34,
                "birthdate": "1992-04-23",
                "streetAddress": "223 Market Street",
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                "locales": [
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                ],
                "notes": "Vegetarian meal requested",
                "allowMarketing": false,
                "taxId": "US1234567",
                "company": "Golden Gate Tours LLC",
                "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
              },
              "visibleContactFields": [
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                "emailAddress"
              ],
              "requiredContactFields": [
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              ],
              "ticket": {
                "redemptionMethod": "DIGITAL",
                "utcRedeemedAt": "2026-05-14T13:00:00Z",
                "utcNoshowedAt": "2026-05-14T13:00:00Z",
                "deliveryOptions": [
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                    "deliveryFormat": "PDF_URL",
                    "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
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                ]
              },
              "pricing": {
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                "retail": 20000,
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                  }
                ],
                "offerDiscount": {
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                  "includedTaxes": [
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                    }
                  ]
                }
              },
              "offerCode": "SUMMER25",
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              "offerIsCombination": true,
              "offerComparisons": [
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                      ]
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                  },
                  "offer": {
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                    "netDiscount": "FULL",
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                    },
                    "usable": true,
                    "unusableReason": "Offer is not valid for the selected date.",
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                  }
                }
              ]
            }
          ],
          "packageIncludeId": "package_include_id-example",
          "packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "questionAnswers": [
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              "questionId": "question_dietary_requirements",
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          ],
          "scans": [
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              "utcScannedAt": "2026-05-14T13:00:00Z",
              "seller": {
                "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
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                ],
                "emailAddress": "[email protected]",
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              }
            }
          ]
        }
      ],
      "updatable": true,
      "user": {
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      "settlementMethod": "DIRECT",
      "status": "CONFIRMED",
      "supplierReference": "SUP-BOOK-7782",
      "testMode": false,
      "updatable": true,
      "user": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "utcConfirmedAt": "2026-05-14T13:00:00Z",
      "utcCreatedAt": "2026-05-14T13:00:00Z",
      "utcExpiresAt": "2026-05-14T13:00:00Z",
      "utcRedeemedAt": "2026-05-14T13:00:00Z",
      "utcUpdatedAt": "2026-05-14T13:00:00Z",
      "uuid": "gift_20260514_ba21f7",
      "voucher": {
        "redemptionMethod": "DIGITAL",
        "utcRedeemedAt": "2026-05-14T13:00:00Z",
        "utcNoshowedAt": "2026-05-14T13:00:00Z",
        "deliveryOptions": [
          {
            "deliveryFormat": "PDF_URL",
            "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
          }
        ]
      },
      "weight": 0,
      "pricing": {
        "currency": "USD",
        "currencyPrecision": 2,
        "net": 18000,
        "original": 22000,
        "retail": 20000,
        "includedTaxes": [
          {
            "name": "Sales Tax",
            "shortDescription": "Local sales tax",
            "original": 2000,
            "retail": 1800,
            "net": 1600
          }
        ],
        "offerDiscount": {
          "retail": 2000,
          "net": 2000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "retail": 200,
              "net": 200
            }
          ]
        }
      },
      "termsAccepted": true,
      "offer": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "title": "Summer Promotion",
        "label": "Save 20%",
        "code": "SUMMER25",
        "description": "20% off selected departures this month.",
        "netDiscount": "FULL",
        "restrictions": {
          "minUnits": 1,
          "maxUnits": 10,
          "minTotal": 0,
          "maxTotal": 50000,
          "unitIds": [
            "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
          ]
        },
        "usable": true,
        "unusableReason": "Offer is not valid for the selected date.",
        "membershipBenefit": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        }
      },
      "offerCode": "SUMMER25",
      "offerComparisons": [
        {
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offer": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "title": "Summer Promotion",
            "label": "Save 20%",
            "code": "SUMMER25",
            "description": "20% off selected departures this month.",
            "netDiscount": "FULL",
            "restrictions": {
              "minUnits": 1,
              "maxUnits": 10,
              "minTotal": 0,
              "maxTotal": 50000,
              "unitIds": [
                "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
              ]
            },
            "usable": true,
            "unusableReason": "Offer is not valid for the selected date.",
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        }
      ],
      "offerIsCombination": true,
      "offerTitle": "Summer Promotion",
      "offers": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "title": "Summer Promotion",
          "label": "Save 20%",
          "code": "SUMMER25",
          "description": "20% off selected departures this month.",
          "netDiscount": "FULL",
          "restrictions": {
            "minUnits": 1,
            "maxUnits": 10,
            "minTotal": 0,
            "maxTotal": 50000,
            "unitIds": [
              "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
              "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
            ]
          },
          "usable": true,
          "unusableReason": "Offer is not valid for the selected date.",
          "membershipBenefit": {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        }
      ],
      "orderId": "ord_20260514_9f3c21",
      "orderInvoicePdfUrl": "https://www.city-sightseeing.com",
      "orderReference": "ORDER-2026-0514-1001",
      "primary": true,
      "giftPayment": {
        "giftCode": "GIFT-2026-0001",
        "code": "SUMMER25",
        "amount": 220,
        "currency": "USD"
      },
      "cardPayment": {
        "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
        "cardPaymentId": "cp_20260514_42ad10",
        "gateway": "adyen",
        "source": "POS",
        "paid": 2,
        "totalPaid": 2,
        "totalRefunded": 2,
        "paidSurcharge": 2,
        "balance": 2,
        "surcharge": 2,
        "outstandingBalance": 2,
        "amount": 220,
        "currency": "USD",
        "currencyPrecision": 2,
        "status": "CONFIRMED",
        "reusableCards": [
          {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "brand": "visa",
            "bin": "411111",
            "last4": "1111",
            "expMonth": 2,
            "expYear": 2
          }
        ],
        "adyen": {
          "environment": "test",
          "clientKey": "test_client_key_123",
          "session": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "sessionData": "session_data_payload"
          },
          "countryCode": "US",
          "paymentMethodsConfiguration": {}
        },
        "external": {},
        "provider": "adyen",
        "providerReference": "PROV-REF-2026-001",
        "createdAt": "2026-05-14T13:00:00Z"
      },
      "returnUrl": "https://checkout.city-sightseeing.com/return",
      "membership": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "title": "Annual Membership",
        "contact": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "fullName": "Jane Doe",
          "title": "Ms",
          "firstName": "Jane",
          "lastName": "Doe",
          "emailAddress": "[email protected]",
          "phoneNumber": "[phone]",
          "age": 34,
          "birthdate": "1992-04-23",
          "streetAddress": "223 Market Street",
          "city": "San Francisco",
          "state": "CA",
          "postalCode": "94103",
          "country": "US",
          "locales": [
            "en"
          ],
          "notes": "Vegetarian meal requested",
          "allowMarketing": false,
          "taxId": "US1234567",
          "company": "Golden Gate Tours LLC",
          "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
        },
        "reference": "REF-2026-001",
        "resellerReference": "RES-MEM-10045",
        "supplierReference": "SUP-MEM-7782",
        "availabilityLocalDateStart": "2026-01-01",
        "availabilityLocalDateEnd": "2026-12-31"
      },
      "identity": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "key": "loyalty_number"
      },
      "identityId": "identity_customer_001"
    }
  ],
  "cardPayment": {
    "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
    "cardPaymentId": "cp_20260514_42ad10",
    "gateway": "adyen",
    "source": "POS",
    "paid": 2,
    "totalPaid": 2,
    "totalRefunded": 2,
    "paidSurcharge": 2,
    "balance": 2,
    "surcharge": 2,
    "outstandingBalance": 2,
    "amount": 220,
    "currency": "USD",
    "currencyPrecision": 2,
    "status": "CONFIRMED",
    "reusableCards": [
      {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "brand": "visa",
        "bin": "411111",
        "last4": "1111",
        "expMonth": 2,
        "expYear": 2
      }
    ],
    "adyen": {
      "environment": "test",
      "clientKey": "test_client_key_123",
      "session": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "sessionData": "session_data_payload"
      },
      "countryCode": "US",
      "paymentMethodsConfiguration": {}
    },
    "external": {},
    "provider": "adyen",
    "providerReference": "PROV-REF-2026-001",
    "createdAt": "2026-05-14T13:00:00Z"
  },
  "returnUrl": "https://checkout.city-sightseeing.com/return",
  "membership": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "title": "Annual Membership",
    "contact": {
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "tags": [
        "vip",
        "partner"
      ],
      "fullName": "Jane Doe",
      "title": "Ms",
      "firstName": "Jane",
      "lastName": "Doe",
      "emailAddress": "[email protected]",
      "phoneNumber": "[phone]",
      "age": 34,
      "birthdate": "1992-04-23",
      "streetAddress": "223 Market Street",
      "city": "San Francisco",
      "state": "CA",
      "postalCode": "94103",
      "country": "US",
      "locales": [
        "en"
      ],
      "notes": "Vegetarian meal requested",
      "allowMarketing": false,
      "taxId": "US1234567",
      "company": "Golden Gate Tours LLC",
      "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
    },
    "reference": "REF-2026-001",
    "resellerReference": "RES-MEM-10045",
    "supplierReference": "SUP-MEM-7782",
    "availabilityLocalDateStart": "2026-01-01",
    "availabilityLocalDateEnd": "2026-12-31"
  },
  "identity": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "key": "loyalty_number"
  },
  "identityId": "identity_customer_001"
}

Confirm Order With identityId

post

Accepts identityId on confirm-order request payloads.

Path parameters

orderIdstringRequired

Order ID.

Example: ord_20260514_9f3c21

Body

application/json

currencystringOptional

ISO 4217 currency code.

Example: USD

resellerReferencestringOptional

Reseller reference value.

Example: RES-BOOK-10045

termsAcceptedbooleanOptional

From capability octo/content.

Example: true

offersstring[]Optional

From capability octo/offers.

Example: ["offer-example"]

returnUrlstring · uriOptional

From capability octo/cardPayments.

Example: https://checkout.city-sightseeing.com/return

identityIdstring · nullableOptional

From capability octo/identities.

Example: identity_customer_001

Responses

200

Returns the standard Order response.

application/json

From capability octo/cart.

activebooleanOptional

Whether active is enabled.

Example: true

cancellablebooleanOptional

Whether cancellable is enabled.

Example: true

confirmablebooleanOptional

Whether confirmable is enabled.

Example: true

currencystringOptional

ISO 4217 currency code.

Example: USD

emailReceiptbooleanOptional

Whether email receipt is enabled.

Example: true

idstring · uuidOptional

Unique identifier for this resource.

Example: 3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7

invoicePdfUrlstring · nullableOptional

Invoice pdf url URL.

Example: https://www.city-sightseeing.com

optionIdstringRequired

Option identifier.

Example: 94cdd032-3d32-416d-b0a4-abf8b7495b8b

orderIdstringRequired

Order identifier.

Example: ord_20260514_9f3c21

productIdstringOptional

Product identifier.

Example: e7cc8bb4-8d1c-4848-8824-5dbedb718681

quotebooleanOptional

Whether quote is enabled.

Example: false

requiredContactFieldsstring[]Optional

List of required contact field values.

Example: ["fullName","emailAddress"]

settlementMethodstring · nullableOptional

Settlement method value.

Example: DIRECT

settlementMethodsstring[]Optional

List of settlement method values.

Example: ["DIRECT","DEFERRED"]

statusstringRequired

Current status value.

Example: ON_HOLD

supplierReferencestring · nullableOptional

Supplier reference value.

Example: SUP-BOOK-7782

testModebooleanOptional

Whether test mode is enabled.

Example: false

updatablebooleanOptional

Whether updatable is enabled.

Example: true

utcConfirmedAtstring · date-time · nullableOptional

Utc confirmed at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcCreatedAtstring · date-timeOptional

Utc created at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcExpiresAtstring · date-time · nullableOptional

Utc expires at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcUpdatedAtstring · date-timeOptional

Utc updated at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

visibleContactFieldsstring[]Optional

List of visible contact field values.

Example: ["fullName","emailAddress"]

termsAcceptedboolean · nullableOptional

From capability octo/content.

Example: true

returnUrlstring · nullableOptional

From capability octo/cardPayments.

Example: https://checkout.city-sightseeing.com/return

identityIdstring · nullableOptional

From capability octo/identities.

Example: identity_customer_001

post

/orders/{orderId}/confirm

HTTPcURLJavaScriptPython

POST /octo/orders/{orderId}/confirm HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 7095

{
  "bookings": [
    {
      "productId": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
      "availabilityId": "2026-05-14T09:00:00-04:00",
      "unitItems": [
        {
          "unitId": "unit_adult",
          "contact": {
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "resellerReference": "RES-BOOK-10045",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "weightUnit": "kg",
          "weightValue": 20,
          "extraItems": [
            {
              "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "extraId": "extra_fast_track",
              "quantity": 2,
              "resellerReference": "RES-BOOK-10045"
            }
          ],
          "questionAnswers": [
            {
              "questionId": "question_dietary_requirements",
              "value": "value-example"
            }
          ]
        }
      ],
      "contact": {
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "deliveryMethod": "VOUCHER",
      "emailReceipt": true,
      "expirationMinutes": 30,
      "metadata": {
        "bookingSource": "affiliate_portal",
        "partnerOrderId": "PO-12345"
      },
      "notes": "Vegetarian meal requested",
      "quote": false,
      "resellerReference": "RES-BOOK-10045",
      "settlementMethod": "DIRECT",
      "tags": [
        "vip",
        "partner"
      ],
      "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "termsAccepted": true,
      "offerCode": "SUMMER25",
      "extraItems": [
        {
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "extraId": "extra_fast_track",
          "quantity": 2,
          "resellerReference": "RES-BOOK-10045"
        }
      ],
      "dropoffNotes": "Drop-off at Fisherman's Wharf.",
      "dropoffPointId": "dropoff_fishermans_wharf",
      "dropoffRequested": true,
      "pickupHotel": "Hilton Union Square",
      "pickupHotelRoom": "1208",
      "pickupNotes": "Meet the guide by the hotel lobby.",
      "pickupPointId": "pickup_union_square",
      "pickupRequested": true,
      "questionAnswers": [
        {
          "questionId": "question_dietary_requirements",
          "value": "value-example"
        }
      ],
      "resourceAllocations": [
        {
          "resourceGroupId": "resource_group_front_row",
          "resourceGroup": {
            "title": "Summer Promotion",
            "split": true,
            "required": true
          },
          "resourceId": "resource_coach_12",
          "resource": {
            "title": "Summer Promotion",
            "capacity": 2,
            "seating": true,
            "seats": [
              {
                "row": "A",
                "column": "4",
                "status": "CONFIRMED"
              }
            ]
          },
          "seatIds": [
            "seat_one",
            "seat_two"
          ],
          "seats": [
            {
              "row": "A",
              "column": "4",
              "status": "CONFIRMED"
            }
          ],
          "paxCount": 2
        }
      ],
      "rentalDurationId": "rental_duration_2h",
      "orderId": "ord_20260514_9f3c21",
      "giftPayment": {
        "giftCode": "GIFT-2026-0001",
        "code": "SUMMER25",
        "amount": 220,
        "currency": "USD"
      },
      "cardPayment": {
        "gateway": "adyen",
        "source": "POS",
        "amount": 2200,
        "currency": "USD",
        "notes": "Vegetarian meal requested",
        "cancel": true,
        "cardId": "card_id-example",
        "adyen": {
          "pspReference": "PSP-REF-123456",
          "channel": "Web",
          "sessionId": "session_id-example",
          "sessionResult": "Authorised",
          "paymentMethod": {}
        },
        "external": {
          "approved": true,
          "refusalReason": "refusal_reason-example"
        }
      },
      "returnUrl": "https://checkout.city-sightseeing.com/return",
      "appendMembershipValidity": true,
      "membership": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "email": "[email protected]",
        "mobile": "[phone]",
        "country": "US",
        "reference": "REF-2026-001",
        "verification": "123456"
      },
      "identityId": "identity_customer_001"
    }
  ],
  "contact": {
    "tags": [
      "vip",
      "partner"
    ],
    "fullName": "Jane Doe",
    "title": "Ms",
    "firstName": "Jane",
    "lastName": "Doe",
    "emailAddress": "[email protected]",
    "phoneNumber": "[phone]",
    "age": 34,
    "birthdate": "1992-04-23",
    "streetAddress": "223 Market Street",
    "city": "San Francisco",
    "state": "CA",
    "postalCode": "94103",
    "country": "US",
    "locales": [
      "en"
    ],
    "notes": "Vegetarian meal requested",
    "allowMarketing": false,
    "taxId": "US1234567",
    "company": "Golden Gate Tours LLC",
    "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
  },
  "currency": "USD",
  "resellerReference": "RES-BOOK-10045",
  "termsAccepted": true,
  "offers": [
    "offer-example"
  ],
  "questionAnswers": [
    {
      "questionId": "question_dietary_requirements",
      "value": "value-example"
    }
  ],
  "gifts": [
    {
      "amount": 220,
      "contact": {
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "message": "Request accepted for asynchronous processing.",
      "recipient": {
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "resellerReference": "RES-BOOK-10045",
      "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "termsAccepted": true,
      "offerCode": "SUMMER25",
      "orderId": "ord_20260514_9f3c21",
      "giftPayment": {
        "code": "SUMMER25"
      },
      "cardPayment": {
        "gateway": "adyen",
        "source": "POS",
        "amount": 2200,
        "currency": "USD",
        "notes": "Vegetarian meal requested",
        "cancel": true,
        "cardId": "card_id-example",
        "adyen": {
          "pspReference": "PSP-REF-123456",
          "channel": "Web",
          "sessionId": "session_id-example",
          "sessionResult": "Authorised",
          "paymentMethod": {}
        },
        "external": {
          "approved": true,
          "refusalReason": "refusal_reason-example"
        }
      },
      "returnUrl": "https://checkout.city-sightseeing.com/return",
      "membership": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "email": "[email protected]",
        "mobile": "[phone]",
        "country": "US",
        "reference": "REF-2026-001",
        "verification": "123456"
      },
      "identityId": "identity_customer_001"
    }
  ],
  "cardPayment": {
    "gateway": "adyen",
    "source": "POS",
    "amount": 2200,
    "currency": "USD",
    "notes": "Vegetarian meal requested",
    "cancel": true,
    "cardId": "card_id-example",
    "adyen": {
      "pspReference": "PSP-REF-123456",
      "channel": "Web",
      "sessionId": "session_id-example",
      "sessionResult": "Authorised",
      "paymentMethod": {}
    },
    "external": {
      "approved": true,
      "refusalReason": "refusal_reason-example"
    }
  },
  "returnUrl": "https://checkout.city-sightseeing.com/return",
  "membership": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "email": "[email protected]",
    "mobile": "[phone]",
    "country": "US",
    "reference": "REF-2026-001",
    "verification": "123456"
  },
  "identityId": "identity_customer_001"
}

200

Returns the standard Order response.

{
  "active": true,
  "bookings": [
    {
      "active": true,
      "agent": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "alias": "booking-alias-001",
      "availabilityId": "2026-05-14T09:00:00-04:00",
      "availabilityLocalDateEnd": "2026-05-21",
      "availabilityLocalDateStart": "2026-05-14",
      "cancellable": true,
      "cancellation": {
        "refund": "FULL",
        "reason": "Customer request",
        "utcCancelledAt": "2026-05-14T13:00:00Z"
      },
      "confirmable": true,
      "contact": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "deliveryMethods": [
        "VOUCHER",
        "TICKET"
      ],
      "driver": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "emailReceipt": true,
      "freesale": true,
      "guide": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "invoicePdfUrl": "https://www.city-sightseeing.com",
      "label": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "name": "Morning City Tour"
      },
      "localDateTimeEnd": "2026-05-14T13:00:00Z",
      "localDateTimeStart": "2026-05-14T13:00:00Z",
      "metadata": {
        "bookingSource": "affiliate_portal",
        "partnerOrderId": "PO-12345"
      },
      "notes": "Vegetarian meal requested",
      "optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
      "originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "productId": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "quote": false,
      "rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "rejection": {
        "reason": "Customer request",
        "utcRejectedAt": "2026-05-14T13:00:00Z"
      },
      "requiredContactFields": [
        "fullName",
        "emailAddress"
      ],
      "reseller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "resellerReference": "RES-BOOK-10045",
      "seller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "settlementMethod": "DIRECT",
      "status": "ON_HOLD",
      "supplierReference": "SUP-BOOK-7782",
      "tags": [
        "vip",
        "partner"
      ],
      "testMode": false,
      "tickets": [
        {
          "redemptionMethod": "DIGITAL",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "utcNoshowedAt": "2026-05-14T13:00:00Z",
          "deliveryOptions": [
            {
              "deliveryFormat": "PDF_URL",
              "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
            }
          ]
        }
      ],
      "unitItems": [
        {
          "alias": "booking-alias-001",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
          "localDateTimeEnd": "2026-05-14T13:00:00Z",
          "localDateTimeStart": "2026-05-14T13:00:00Z",
          "originalRebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "rebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "requiredContactFields": [
            "fullName",
            "emailAddress"
          ],
          "resellerReference": "RES-BOOK-10045",
          "status": "CONFIRMED",
          "supplierReference": "SUP-BOOK-7782",
          "ticket": {
            "redemptionMethod": "DIGITAL",
            "utcRedeemedAt": "2026-05-14T13:00:00Z",
            "utcNoshowedAt": "2026-05-14T13:00:00Z",
            "deliveryOptions": [
              {
                "deliveryFormat": "PDF_URL",
                "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
              }
            ]
          },
          "unitId": "unit_adult",
          "unitType": "ADULT",
          "utcNoshowedAt": "2026-05-14T13:00:00Z",
          "utcRebookedAt": "2026-05-14T13:00:00Z",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "visibleContactFields": [
            "fullName",
            "emailAddress"
          ],
          "weightUnit": "kg",
          "weightValue": 20,
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offerCode": "SUMMER25",
          "offerComparisons": [
            {
              "offerCode": "SUMMER25",
              "offerTitle": "Summer Promotion",
              "pricing": {
                "currency": "USD",
                "currencyPrecision": 2,
                "net": 18000,
                "original": 22000,
                "retail": 20000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "original": 2000,
                    "retail": 1800,
                    "net": 1600
                  }
                ],
                "offerDiscount": {
                  "retail": 2000,
                  "net": 2000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "retail": 200,
                      "net": 200
                    }
                  ]
                }
              },
              "offer": {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "tags": [
                  "vip",
                  "partner"
                ],
                "title": "Summer Promotion",
                "label": "Save 20%",
                "code": "SUMMER25",
                "description": "20% off selected departures this month.",
                "netDiscount": "FULL",
                "restrictions": {
                  "minUnits": 1,
                  "maxUnits": 10,
                  "minTotal": 0,
                  "maxTotal": 50000,
                  "unitIds": [
                    "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                    "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
                  ]
                },
                "usable": true,
                "unusableReason": "Offer is not valid for the selected date.",
                "membershipBenefit": {
                  "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                  "title": "Summer Promotion",
                  "description": "Morning departure with central pickup included."
                }
              }
            }
          ],
          "offerIsCombination": true,
          "offerTitle": "Summer Promotion",
          "extraItems": [
            {
              "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "resellerReference": "RES-BOOK-10045",
              "supplierReference": "SUP-BOOK-7782",
              "extraId": "extra_fast_track",
              "status": "CONFIRMED",
              "utcRedeemedAt": "2026-05-14T13:00:00Z",
              "contact": {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "tags": [
                  "vip",
                  "partner"
                ],
                "fullName": "Jane Doe",
                "title": "Ms",
                "firstName": "Jane",
                "lastName": "Doe",
                "emailAddress": "[email protected]",
                "phoneNumber": "[phone]",
                "age": 34,
                "birthdate": "1992-04-23",
                "streetAddress": "223 Market Street",
                "city": "San Francisco",
                "state": "CA",
                "postalCode": "94103",
                "country": "US",
                "locales": [
                  "en"
                ],
                "notes": "Vegetarian meal requested",
                "allowMarketing": false,
                "taxId": "US1234567",
                "company": "Golden Gate Tours LLC",
                "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
              },
              "visibleContactFields": [
                "fullName",
                "emailAddress"
              ],
              "requiredContactFields": [
                "fullName",
                "emailAddress"
              ],
              "ticket": {
                "redemptionMethod": "DIGITAL",
                "utcRedeemedAt": "2026-05-14T13:00:00Z",
                "utcNoshowedAt": "2026-05-14T13:00:00Z",
                "deliveryOptions": [
                  {
                    "deliveryFormat": "PDF_URL",
                    "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
                  }
                ]
              },
              "pricing": {
                "currency": "USD",
                "currencyPrecision": 2,
                "net": 18000,
                "original": 22000,
                "retail": 20000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "original": 2000,
                    "retail": 1800,
                    "net": 1600
                  }
                ],
                "offerDiscount": {
                  "retail": 2000,
                  "net": 2000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "retail": 200,
                      "net": 200
                    }
                  ]
                }
              },
              "offerCode": "SUMMER25",
              "offerTitle": "Summer Promotion",
              "offerIsCombination": true,
              "offerComparisons": [
                {
                  "offerCode": "SUMMER25",
                  "offerTitle": "Summer Promotion",
                  "pricing": {
                    "currency": "USD",
                    "currencyPrecision": 2,
                    "net": 18000,
                    "original": 22000,
                    "retail": 20000,
                    "includedTaxes": [
                      {
                        "name": "Sales Tax",
                        "shortDescription": "Local sales tax",
                        "original": 2000,
                        "retail": 1800,
                        "net": 1600
                      }
                    ],
                    "offerDiscount": {
                      "retail": 2000,
                      "net": 2000,
                      "includedTaxes": [
                        {
                          "name": "Sales Tax",
                          "shortDescription": "Local sales tax",
                          "retail": 200,
                          "net": 200
                        }
                      ]
                    }
                  },
                  "offer": {
                    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                    "tags": [
                      "vip",
                      "partner"
                    ],
                    "title": "Summer Promotion",
                    "label": "Save 20%",
                    "code": "SUMMER25",
                    "description": "20% off selected departures this month.",
                    "netDiscount": "FULL",
                    "restrictions": {
                      "minUnits": 1,
                      "maxUnits": 10,
                      "minTotal": 0,
                      "maxTotal": 50000,
                      "unitIds": [
                        "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                        "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
                      ]
                    },
                    "usable": true,
                    "unusableReason": "Offer is not valid for the selected date.",
                    "membershipBenefit": {
                      "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                      "title": "Summer Promotion",
                      "description": "Morning departure with central pickup included."
                    }
                  }
                }
              ]
            }
          ],
          "packageIncludeId": "package_include_id-example",
          "packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "questionAnswers": [
            {
              "questionId": "question_dietary_requirements",
              "value": "value-example"
            }
          ],
          "scans": [
            {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "status": "CONFIRMED",
              "utcScannedAt": "2026-05-14T13:00:00Z",
              "seller": {
                "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                "name": "Morning City Tour",
                "reference": "REF-2026-001",
                "tags": [
                  "vip",
                  "partner"
                ],
                "emailAddress": "[email protected]",
                "phoneNumber": "[phone]"
              }
            }
          ]
        }
      ],
      "updatable": true,
      "user": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "utcConfirmedAt": "2026-05-14T13:00:00Z",
      "utcCreatedAt": "2026-05-14T13:00:00Z",
      "utcExpiresAt": "2026-05-14T13:00:00Z",
      "utcNoshowedAt": "2026-05-14T13:00:00Z",
      "utcRebookedAt": "2026-05-14T13:00:00Z",
      "utcRedeemedAt": "2026-05-14T13:00:00Z",
      "utcUpdatedAt": "2026-05-14T13:00:00Z",
      "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "visibleContactFields": [
        "fullName",
        "emailAddress"
      ],
      "voucher": {
        "redemptionMethod": "DIGITAL",
        "utcRedeemedAt": "2026-05-14T13:00:00Z",
        "utcNoshowedAt": "2026-05-14T13:00:00Z",
        "deliveryOptions": [
          {
            "deliveryFormat": "PDF_URL",
            "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
          }
        ]
      },
      "pricing": {
        "currency": "USD",
        "currencyPrecision": 2,
        "net": 18000,
        "original": 22000,
        "retail": 20000,
        "includedTaxes": [
          {
            "name": "Sales Tax",
            "shortDescription": "Local sales tax",
            "original": 2000,
            "retail": 1800,
            "net": 1600
          }
        ],
        "offerDiscount": {
          "retail": 2000,
          "net": 2000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "retail": 200,
              "net": 200
            }
          ]
        }
      },
      "termsAccepted": true,
      "offerCode": "SUMMER25",
      "offerComparisons": [
        {
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offer": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "title": "Summer Promotion",
            "label": "Save 20%",
            "code": "SUMMER25",
            "description": "20% off selected departures this month.",
            "netDiscount": "FULL",
            "restrictions": {
              "minUnits": 1,
              "maxUnits": 10,
              "minTotal": 0,
              "maxTotal": 50000,
              "unitIds": [
                "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
              ]
            },
            "usable": true,
            "unusableReason": "Offer is not valid for the selected date.",
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        }
      ],
      "offerIsCombination": true,
      "offerTitle": "Summer Promotion",
      "extraItems": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "resellerReference": "RES-BOOK-10045",
          "supplierReference": "SUP-BOOK-7782",
          "extraId": "extra_fast_track",
          "status": "CONFIRMED",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
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          "visibleContactFields": [
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      "offers": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "title": "Summer Promotion",
          "label": "Save 20%",
          "code": "SUMMER25",
          "description": "20% off selected departures this month.",
          "netDiscount": "FULL",
          "restrictions": {
            "minUnits": 1,
            "maxUnits": 10,
            "minTotal": 0,
            "maxTotal": 50000,
            "unitIds": [
              "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
              "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
            ]
          },
          "usable": true,
          "unusableReason": "Offer is not valid for the selected date.",
          "membershipBenefit": {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        }
      ],
      "orderId": "ord_20260514_9f3c21",
      "orderInvoicePdfUrl": "https://www.city-sightseeing.com",
      "orderReference": "ORDER-2026-0514-1001",
      "primary": true,
      "giftPayment": {
        "giftCode": "GIFT-2026-0001",
        "code": "SUMMER25",
        "amount": 220,
        "currency": "USD"
      },
      "cardPayment": {
        "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
        "cardPaymentId": "cp_20260514_42ad10",
        "gateway": "adyen",
        "source": "POS",
        "paid": 2,
        "totalPaid": 2,
        "totalRefunded": 2,
        "paidSurcharge": 2,
        "balance": 2,
        "surcharge": 2,
        "outstandingBalance": 2,
        "amount": 220,
        "currency": "USD",
        "currencyPrecision": 2,
        "status": "CONFIRMED",
        "reusableCards": [
          {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "brand": "visa",
            "bin": "411111",
            "last4": "1111",
            "expMonth": 2,
            "expYear": 2
          }
        ],
        "adyen": {
          "environment": "test",
          "clientKey": "test_client_key_123",
          "session": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "sessionData": "session_data_payload"
          },
          "countryCode": "US",
          "paymentMethodsConfiguration": {}
        },
        "external": {},
        "provider": "adyen",
        "providerReference": "PROV-REF-2026-001",
        "createdAt": "2026-05-14T13:00:00Z"
      },
      "returnUrl": "https://checkout.city-sightseeing.com/return",
      "membership": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "title": "Annual Membership",
        "contact": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "fullName": "Jane Doe",
          "title": "Ms",
          "firstName": "Jane",
          "lastName": "Doe",
          "emailAddress": "[email protected]",
          "phoneNumber": "[phone]",
          "age": 34,
          "birthdate": "1992-04-23",
          "streetAddress": "223 Market Street",
          "city": "San Francisco",
          "state": "CA",
          "postalCode": "94103",
          "country": "US",
          "locales": [
            "en"
          ],
          "notes": "Vegetarian meal requested",
          "allowMarketing": false,
          "taxId": "US1234567",
          "company": "Golden Gate Tours LLC",
          "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
        },
        "reference": "REF-2026-001",
        "resellerReference": "RES-MEM-10045",
        "supplierReference": "SUP-MEM-7782",
        "availabilityLocalDateStart": "2026-01-01",
        "availabilityLocalDateEnd": "2026-12-31"
      },
      "identity": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "key": "loyalty_number"
      },
      "identityId": "identity_customer_001"
    }
  ],
  "cardPayment": {
    "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
    "cardPaymentId": "cp_20260514_42ad10",
    "gateway": "adyen",
    "source": "POS",
    "paid": 2,
    "totalPaid": 2,
    "totalRefunded": 2,
    "paidSurcharge": 2,
    "balance": 2,
    "surcharge": 2,
    "outstandingBalance": 2,
    "amount": 220,
    "currency": "USD",
    "currencyPrecision": 2,
    "status": "CONFIRMED",
    "reusableCards": [
      {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "brand": "visa",
        "bin": "411111",
        "last4": "1111",
        "expMonth": 2,
        "expYear": 2
      }
    ],
    "adyen": {
      "environment": "test",
      "clientKey": "test_client_key_123",
      "session": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "sessionData": "session_data_payload"
      },
      "countryCode": "US",
      "paymentMethodsConfiguration": {}
    },
    "external": {},
    "provider": "adyen",
    "providerReference": "PROV-REF-2026-001",
    "createdAt": "2026-05-14T13:00:00Z"
  },
  "returnUrl": "https://checkout.city-sightseeing.com/return",
  "membership": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "title": "Annual Membership",
    "contact": {
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "tags": [
        "vip",
        "partner"
      ],
      "fullName": "Jane Doe",
      "title": "Ms",
      "firstName": "Jane",
      "lastName": "Doe",
      "emailAddress": "[email protected]",
      "phoneNumber": "[phone]",
      "age": 34,
      "birthdate": "1992-04-23",
      "streetAddress": "223 Market Street",
      "city": "San Francisco",
      "state": "CA",
      "postalCode": "94103",
      "country": "US",
      "locales": [
        "en"
      ],
      "notes": "Vegetarian meal requested",
      "allowMarketing": false,
      "taxId": "US1234567",
      "company": "Golden Gate Tours LLC",
      "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
    },
    "reference": "REF-2026-001",
    "resellerReference": "RES-MEM-10045",
    "supplierReference": "SUP-MEM-7782",
    "availabilityLocalDateStart": "2026-01-01",
    "availabilityLocalDateEnd": "2026-12-31"
  },
  "identity": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "key": "loyalty_number"
  },
  "identityId": "identity_customer_001"
}

If you're using the cart capability and want to set a resellerReference you should do so as a booking update as there are no reseller references on the order level.

Once you call this method, each of the bookings and gifts contained within the order will be confirmed too.

Delete Order

delete

Order responses include questionAnswers fields.

Path parameters

orderIdstringRequired

The order ID

Example: ord_20260514_9f3c21

Body

application/json

reasonstringOptional

Reason for the requested action.

Example: Customer request

Responses

200

Successful response

application/json

From capability octo/cart.

activebooleanOptional

Whether active is enabled.

Example: true

cancellablebooleanOptional

Whether cancellable is enabled.

Example: true

confirmablebooleanOptional

Whether confirmable is enabled.

Example: true

currencystringOptional

ISO 4217 currency code.

Example: USD

emailReceiptbooleanOptional

Whether email receipt is enabled.

Example: true

idstring · uuidOptional

Unique identifier for this resource.

Example: 3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7

invoicePdfUrlstring · nullableOptional

Invoice pdf url URL.

Example: https://www.city-sightseeing.com

optionIdstringRequired

Option identifier.

Example: 94cdd032-3d32-416d-b0a4-abf8b7495b8b

orderIdstringRequired

Order identifier.

Example: ord_20260514_9f3c21

productIdstringOptional

Product identifier.

Example: e7cc8bb4-8d1c-4848-8824-5dbedb718681

quotebooleanOptional

Whether quote is enabled.

Example: false

requiredContactFieldsstring[]Optional

List of required contact field values.

Example: ["fullName","emailAddress"]

settlementMethodstring · nullableOptional

Settlement method value.

Example: DIRECT

settlementMethodsstring[]Optional

List of settlement method values.

Example: ["DIRECT","DEFERRED"]

statusstringRequired

Current status value.

Example: ON_HOLD

supplierReferencestring · nullableOptional

Supplier reference value.

Example: SUP-BOOK-7782

testModebooleanOptional

Whether test mode is enabled.

Example: false

updatablebooleanOptional

Whether updatable is enabled.

Example: true

utcConfirmedAtstring · date-time · nullableOptional

Utc confirmed at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcCreatedAtstring · date-timeOptional

Utc created at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcExpiresAtstring · date-time · nullableOptional

Utc expires at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcUpdatedAtstring · date-timeOptional

Utc updated at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

visibleContactFieldsstring[]Optional

List of visible contact field values.

Example: ["fullName","emailAddress"]

termsAcceptedboolean · nullableOptional

From capability octo/content.

Example: true

returnUrlstring · nullableOptional

From capability octo/cardPayments.

Example: https://checkout.city-sightseeing.com/return

identityIdstring · nullableOptional

From capability octo/identities.

Example: identity_customer_001

delete

/orders/{orderId}

HTTPcURLJavaScriptPython

DELETE /octo/orders/{orderId} HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 29

{
  "reason": "Customer request"
}

200

Successful response

{
  "active": true,
  "bookings": [
    {
      "active": true,
      "agent": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "alias": "booking-alias-001",
      "availabilityId": "2026-05-14T09:00:00-04:00",
      "availabilityLocalDateEnd": "2026-05-21",
      "availabilityLocalDateStart": "2026-05-14",
      "cancellable": true,
      "cancellation": {
        "refund": "FULL",
        "reason": "Customer request",
        "utcCancelledAt": "2026-05-14T13:00:00Z"
      },
      "confirmable": true,
      "contact": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "deliveryMethods": [
        "VOUCHER",
        "TICKET"
      ],
      "driver": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "emailReceipt": true,
      "freesale": true,
      "guide": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "invoicePdfUrl": "https://www.city-sightseeing.com",
      "label": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "name": "Morning City Tour"
      },
      "localDateTimeEnd": "2026-05-14T13:00:00Z",
      "localDateTimeStart": "2026-05-14T13:00:00Z",
      "metadata": {
        "bookingSource": "affiliate_portal",
        "partnerOrderId": "PO-12345"
      },
      "notes": "Vegetarian meal requested",
      "optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
      "originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "productId": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "quote": false,
      "rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "rejection": {
        "reason": "Customer request",
        "utcRejectedAt": "2026-05-14T13:00:00Z"
      },
      "requiredContactFields": [
        "fullName",
        "emailAddress"
      ],
      "reseller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "resellerReference": "RES-BOOK-10045",
      "seller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "settlementMethod": "DIRECT",
      "status": "ON_HOLD",
      "supplierReference": "SUP-BOOK-7782",
      "tags": [
        "vip",
        "partner"
      ],
      "testMode": false,
      "tickets": [
        {
          "redemptionMethod": "DIGITAL",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "utcNoshowedAt": "2026-05-14T13:00:00Z",
          "deliveryOptions": [
            {
              "deliveryFormat": "PDF_URL",
              "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
            }
          ]
        }
      ],
      "unitItems": [
        {
          "alias": "booking-alias-001",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
          "localDateTimeEnd": "2026-05-14T13:00:00Z",
          "localDateTimeStart": "2026-05-14T13:00:00Z",
          "originalRebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "rebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "requiredContactFields": [
            "fullName",
            "emailAddress"
          ],
          "resellerReference": "RES-BOOK-10045",
          "status": "CONFIRMED",
          "supplierReference": "SUP-BOOK-7782",
          "ticket": {
            "redemptionMethod": "DIGITAL",
            "utcRedeemedAt": "2026-05-14T13:00:00Z",
            "utcNoshowedAt": "2026-05-14T13:00:00Z",
            "deliveryOptions": [
              {
                "deliveryFormat": "PDF_URL",
                "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
              }
            ]
          },
          "unitId": "unit_adult",
          "unitType": "ADULT",
          "utcNoshowedAt": "2026-05-14T13:00:00Z",
          "utcRebookedAt": "2026-05-14T13:00:00Z",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "visibleContactFields": [
            "fullName",
            "emailAddress"
          ],
          "weightUnit": "kg",
          "weightValue": 20,
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offerCode": "SUMMER25",
          "offerComparisons": [
            {
              "offerCode": "SUMMER25",
              "offerTitle": "Summer Promotion",
              "pricing": {
                "currency": "USD",
                "currencyPrecision": 2,
                "net": 18000,
                "original": 22000,
                "retail": 20000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "original": 2000,
                    "retail": 1800,
                    "net": 1600
                  }
                ],
                "offerDiscount": {
                  "retail": 2000,
                  "net": 2000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "retail": 200,
                      "net": 200
                    }
                  ]
                }
              },
              "offer": {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "tags": [
                  "vip",
                  "partner"
                ],
                "title": "Summer Promotion",
                "label": "Save 20%",
                "code": "SUMMER25",
                "description": "20% off selected departures this month.",
                "netDiscount": "FULL",
                "restrictions": {
                  "minUnits": 1,
                  "maxUnits": 10,
                  "minTotal": 0,
                  "maxTotal": 50000,
                  "unitIds": [
                    "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                    "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
                  ]
                },
                "usable": true,
                "unusableReason": "Offer is not valid for the selected date.",
                "membershipBenefit": {
                  "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                  "title": "Summer Promotion",
                  "description": "Morning departure with central pickup included."
                }
              }
            }
          ],
          "offerIsCombination": true,
          "offerTitle": "Summer Promotion",
          "extraItems": [
            {
              "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "resellerReference": "RES-BOOK-10045",
              "supplierReference": "SUP-BOOK-7782",
              "extraId": "extra_fast_track",
              "status": "CONFIRMED",
              "utcRedeemedAt": "2026-05-14T13:00:00Z",
              "contact": {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "tags": [
                  "vip",
                  "partner"
                ],
                "fullName": "Jane Doe",
                "title": "Ms",
                "firstName": "Jane",
                "lastName": "Doe",
                "emailAddress": "[email protected]",
                "phoneNumber": "[phone]",
                "age": 34,
                "birthdate": "1992-04-23",
                "streetAddress": "223 Market Street",
                "city": "San Francisco",
                "state": "CA",
                "postalCode": "94103",
                "country": "US",
                "locales": [
                  "en"
                ],
                "notes": "Vegetarian meal requested",
                "allowMarketing": false,
                "taxId": "US1234567",
                "company": "Golden Gate Tours LLC",
                "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
              },
              "visibleContactFields": [
                "fullName",
                "emailAddress"
              ],
              "requiredContactFields": [
                "fullName",
                "emailAddress"
              ],
              "ticket": {
                "redemptionMethod": "DIGITAL",
                "utcRedeemedAt": "2026-05-14T13:00:00Z",
                "utcNoshowedAt": "2026-05-14T13:00:00Z",
                "deliveryOptions": [
                  {
                    "deliveryFormat": "PDF_URL",
                    "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
                  }
                ]
              },
              "pricing": {
                "currency": "USD",
                "currencyPrecision": 2,
                "net": 18000,
                "original": 22000,
                "retail": 20000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "original": 2000,
                    "retail": 1800,
                    "net": 1600
                  }
                ],
                "offerDiscount": {
                  "retail": 2000,
                  "net": 2000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "retail": 200,
                      "net": 200
                    }
                  ]
                }
              },
              "offerCode": "SUMMER25",
              "offerTitle": "Summer Promotion",
              "offerIsCombination": true,
              "offerComparisons": [
                {
                  "offerCode": "SUMMER25",
                  "offerTitle": "Summer Promotion",
                  "pricing": {
                    "currency": "USD",
                    "currencyPrecision": 2,
                    "net": 18000,
                    "original": 22000,
                    "retail": 20000,
                    "includedTaxes": [
                      {
                        "name": "Sales Tax",
                        "shortDescription": "Local sales tax",
                        "original": 2000,
                        "retail": 1800,
                        "net": 1600
                      }
                    ],
                    "offerDiscount": {
                      "retail": 2000,
                      "net": 2000,
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        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "deliveryMethods": [
        "VOUCHER",
        "TICKET"
      ],
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "message": "Request accepted for asynchronous processing.",
      "notes": "Vegetarian meal requested",
      "recipient": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "reseller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "resellerReference": "RES-BOOK-10045",
      "seller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "settlementMethod": "DIRECT",
      "status": "CONFIRMED",
      "supplierReference": "SUP-BOOK-7782",
      "testMode": false,
      "updatable": true,
      "user": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "utcConfirmedAt": "2026-05-14T13:00:00Z",
      "utcCreatedAt": "2026-05-14T13:00:00Z",
      "utcExpiresAt": "2026-05-14T13:00:00Z",
      "utcRedeemedAt": "2026-05-14T13:00:00Z",
      "utcUpdatedAt": "2026-05-14T13:00:00Z",
      "uuid": "gift_20260514_ba21f7",
      "voucher": {
        "redemptionMethod": "DIGITAL",
        "utcRedeemedAt": "2026-05-14T13:00:00Z",
        "utcNoshowedAt": "2026-05-14T13:00:00Z",
        "deliveryOptions": [
          {
            "deliveryFormat": "PDF_URL",
            "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
          }
        ]
      },
      "weight": 0,
      "pricing": {
        "currency": "USD",
        "currencyPrecision": 2,
        "net": 18000,
        "original": 22000,
        "retail": 20000,
        "includedTaxes": [
          {
            "name": "Sales Tax",
            "shortDescription": "Local sales tax",
            "original": 2000,
            "retail": 1800,
            "net": 1600
          }
        ],
        "offerDiscount": {
          "retail": 2000,
          "net": 2000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "retail": 200,
              "net": 200
            }
          ]
        }
      },
      "termsAccepted": true,
      "offer": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "title": "Summer Promotion",
        "label": "Save 20%",
        "code": "SUMMER25",
        "description": "20% off selected departures this month.",
        "netDiscount": "FULL",
        "restrictions": {
          "minUnits": 1,
          "maxUnits": 10,
          "minTotal": 0,
          "maxTotal": 50000,
          "unitIds": [
            "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
          ]
        },
        "usable": true,
        "unusableReason": "Offer is not valid for the selected date.",
        "membershipBenefit": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        }
      },
      "offerCode": "SUMMER25",
      "offerComparisons": [
        {
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offer": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "title": "Summer Promotion",
            "label": "Save 20%",
            "code": "SUMMER25",
            "description": "20% off selected departures this month.",
            "netDiscount": "FULL",
            "restrictions": {
              "minUnits": 1,
              "maxUnits": 10,
              "minTotal": 0,
              "maxTotal": 50000,
              "unitIds": [
                "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
              ]
            },
            "usable": true,
            "unusableReason": "Offer is not valid for the selected date.",
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        }
      ],
      "offerIsCombination": true,
      "offerTitle": "Summer Promotion",
      "offers": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "title": "Summer Promotion",
          "label": "Save 20%",
          "code": "SUMMER25",
          "description": "20% off selected departures this month.",
          "netDiscount": "FULL",
          "restrictions": {
            "minUnits": 1,
            "maxUnits": 10,
            "minTotal": 0,
            "maxTotal": 50000,
            "unitIds": [
              "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
              "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
            ]
          },
          "usable": true,
          "unusableReason": "Offer is not valid for the selected date.",
          "membershipBenefit": {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        }
      ],
      "orderId": "ord_20260514_9f3c21",
      "orderInvoicePdfUrl": "https://www.city-sightseeing.com",
      "orderReference": "ORDER-2026-0514-1001",
      "primary": true,
      "giftPayment": {
        "giftCode": "GIFT-2026-0001",
        "code": "SUMMER25",
        "amount": 220,
        "currency": "USD"
      },
      "cardPayment": {
        "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
        "cardPaymentId": "cp_20260514_42ad10",
        "gateway": "adyen",
        "source": "POS",
        "paid": 2,
        "totalPaid": 2,
        "totalRefunded": 2,
        "paidSurcharge": 2,
        "balance": 2,
        "surcharge": 2,
        "outstandingBalance": 2,
        "amount": 220,
        "currency": "USD",
        "currencyPrecision": 2,
        "status": "CONFIRMED",
        "reusableCards": [
          {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "brand": "visa",
            "bin": "411111",
            "last4": "1111",
            "expMonth": 2,
            "expYear": 2
          }
        ],
        "adyen": {
          "environment": "test",
          "clientKey": "test_client_key_123",
          "session": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "sessionData": "session_data_payload"
          },
          "countryCode": "US",
          "paymentMethodsConfiguration": {}
        },
        "external": {},
        "provider": "adyen",
        "providerReference": "PROV-REF-2026-001",
        "createdAt": "2026-05-14T13:00:00Z"
      },
      "returnUrl": "https://checkout.city-sightseeing.com/return",
      "membership": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "title": "Annual Membership",
        "contact": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "fullName": "Jane Doe",
          "title": "Ms",
          "firstName": "Jane",
          "lastName": "Doe",
          "emailAddress": "[email protected]",
          "phoneNumber": "[phone]",
          "age": 34,
          "birthdate": "1992-04-23",
          "streetAddress": "223 Market Street",
          "city": "San Francisco",
          "state": "CA",
          "postalCode": "94103",
          "country": "US",
          "locales": [
            "en"
          ],
          "notes": "Vegetarian meal requested",
          "allowMarketing": false,
          "taxId": "US1234567",
          "company": "Golden Gate Tours LLC",
          "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
        },
        "reference": "REF-2026-001",
        "resellerReference": "RES-MEM-10045",
        "supplierReference": "SUP-MEM-7782",
        "availabilityLocalDateStart": "2026-01-01",
        "availabilityLocalDateEnd": "2026-12-31"
      },
      "identity": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "key": "loyalty_number"
      },
      "identityId": "identity_customer_001"
    }
  ],
  "cardPayment": {
    "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
    "cardPaymentId": "cp_20260514_42ad10",
    "gateway": "adyen",
    "source": "POS",
    "paid": 2,
    "totalPaid": 2,
    "totalRefunded": 2,
    "paidSurcharge": 2,
    "balance": 2,
    "surcharge": 2,
    "outstandingBalance": 2,
    "amount": 220,
    "currency": "USD",
    "currencyPrecision": 2,
    "status": "CONFIRMED",
    "reusableCards": [
      {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "brand": "visa",
        "bin": "411111",
        "last4": "1111",
        "expMonth": 2,
        "expYear": 2
      }
    ],
    "adyen": {
      "environment": "test",
      "clientKey": "test_client_key_123",
      "session": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "sessionData": "session_data_payload"
      },
      "countryCode": "US",
      "paymentMethodsConfiguration": {}
    },
    "external": {},
    "provider": "adyen",
    "providerReference": "PROV-REF-2026-001",
    "createdAt": "2026-05-14T13:00:00Z"
  },
  "returnUrl": "https://checkout.city-sightseeing.com/return",
  "membership": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "title": "Annual Membership",
    "contact": {
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "tags": [
        "vip",
        "partner"
      ],
      "fullName": "Jane Doe",
      "title": "Ms",
      "firstName": "Jane",
      "lastName": "Doe",
      "emailAddress": "[email protected]",
      "phoneNumber": "[phone]",
      "age": 34,
      "birthdate": "1992-04-23",
      "streetAddress": "223 Market Street",
      "city": "San Francisco",
      "state": "CA",
      "postalCode": "94103",
      "country": "US",
      "locales": [
        "en"
      ],
      "notes": "Vegetarian meal requested",
      "allowMarketing": false,
      "taxId": "US1234567",
      "company": "Golden Gate Tours LLC",
      "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
    },
    "reference": "REF-2026-001",
    "resellerReference": "RES-MEM-10045",
    "supplierReference": "SUP-MEM-7782",
    "availabilityLocalDateStart": "2026-01-01",
    "availabilityLocalDateEnd": "2026-12-31"
  },
  "identity": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "key": "loyalty_number"
  },
  "identityId": "identity_customer_001"
}

This endpoint performs order-level cancellation. Equivalent behavior is available via POST /orders/{orderId}/cancel.

Order Cancellation (POST)

post

Order responses include questionAnswers fields.

Path parameters

orderIdstringRequired

The order ID

Example: ord_20260514_9f3c21

Body

application/json

reasonstringOptional

Reason for the requested action.

Example: Customer request

Responses

200

Successful response

application/json

From capability octo/cart.

activebooleanOptional

Whether active is enabled.

Example: true

cancellablebooleanOptional

Whether cancellable is enabled.

Example: true

confirmablebooleanOptional

Whether confirmable is enabled.

Example: true

currencystringOptional

ISO 4217 currency code.

Example: USD

emailReceiptbooleanOptional

Whether email receipt is enabled.

Example: true

idstring · uuidOptional

Unique identifier for this resource.

Example: 3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7

invoicePdfUrlstring · nullableOptional

Invoice pdf url URL.

Example: https://www.city-sightseeing.com

optionIdstringRequired

Option identifier.

Example: 94cdd032-3d32-416d-b0a4-abf8b7495b8b

orderIdstringRequired

Order identifier.

Example: ord_20260514_9f3c21

productIdstringOptional

Product identifier.

Example: e7cc8bb4-8d1c-4848-8824-5dbedb718681

quotebooleanOptional

Whether quote is enabled.

Example: false

requiredContactFieldsstring[]Optional

List of required contact field values.

Example: ["fullName","emailAddress"]

settlementMethodstring · nullableOptional

Settlement method value.

Example: DIRECT

settlementMethodsstring[]Optional

List of settlement method values.

Example: ["DIRECT","DEFERRED"]

statusstringRequired

Current status value.

Example: ON_HOLD

supplierReferencestring · nullableOptional

Supplier reference value.

Example: SUP-BOOK-7782

testModebooleanOptional

Whether test mode is enabled.

Example: false

updatablebooleanOptional

Whether updatable is enabled.

Example: true

utcConfirmedAtstring · date-time · nullableOptional

Utc confirmed at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcCreatedAtstring · date-timeOptional

Utc created at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcExpiresAtstring · date-time · nullableOptional

Utc expires at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcUpdatedAtstring · date-timeOptional

Utc updated at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

visibleContactFieldsstring[]Optional

List of visible contact field values.

Example: ["fullName","emailAddress"]

termsAcceptedboolean · nullableOptional

From capability octo/content.

Example: true

returnUrlstring · nullableOptional

From capability octo/cardPayments.

Example: https://checkout.city-sightseeing.com/return

identityIdstring · nullableOptional

From capability octo/identities.

Example: identity_customer_001

post

/orders/{orderId}/cancel

HTTPcURLJavaScriptPython

POST /octo/orders/{orderId}/cancel HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 29

{
  "reason": "Customer request"
}

200

Successful response

{
  "active": true,
  "bookings": [
    {
      "active": true,
      "agent": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "alias": "booking-alias-001",
      "availabilityId": "2026-05-14T09:00:00-04:00",
      "availabilityLocalDateEnd": "2026-05-21",
      "availabilityLocalDateStart": "2026-05-14",
      "cancellable": true,
      "cancellation": {
        "refund": "FULL",
        "reason": "Customer request",
        "utcCancelledAt": "2026-05-14T13:00:00Z"
      },
      "confirmable": true,
      "contact": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "deliveryMethods": [
        "VOUCHER",
        "TICKET"
      ],
      "driver": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "emailReceipt": true,
      "freesale": true,
      "guide": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "invoicePdfUrl": "https://www.city-sightseeing.com",
      "label": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "name": "Morning City Tour"
      },
      "localDateTimeEnd": "2026-05-14T13:00:00Z",
      "localDateTimeStart": "2026-05-14T13:00:00Z",
      "metadata": {
        "bookingSource": "affiliate_portal",
        "partnerOrderId": "PO-12345"
      },
      "notes": "Vegetarian meal requested",
      "optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
      "originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "productId": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "quote": false,
      "rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "rejection": {
        "reason": "Customer request",
        "utcRejectedAt": "2026-05-14T13:00:00Z"
      },
      "requiredContactFields": [
        "fullName",
        "emailAddress"
      ],
      "reseller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "resellerReference": "RES-BOOK-10045",
      "seller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "settlementMethod": "DIRECT",
      "status": "ON_HOLD",
      "supplierReference": "SUP-BOOK-7782",
      "tags": [
        "vip",
        "partner"
      ],
      "testMode": false,
      "tickets": [
        {
          "redemptionMethod": "DIGITAL",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "utcNoshowedAt": "2026-05-14T13:00:00Z",
          "deliveryOptions": [
            {
              "deliveryFormat": "PDF_URL",
              "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
            }
          ]
        }
      ],
      "unitItems": [
        {
          "alias": "booking-alias-001",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
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          "description": "Morning departure with central pickup included.",
          "localDateTime": "2026-05-14",
          "localDateTimeTo": "2026-05-14",
          "latitude": 10,
          "longitude": 10,
          "address": "123 Main St, San Francisco, CA",
          "googlePlaceId": "google_place_id-example"
        },
        "pickupPointId": "pickup_union_square",
        "questionAnswers": [
          {
            "questionId": "question_dietary_requirements",
            "value": "value-example"
          }
        ],
        "resourceAllocations": [
          {
            "resourceGroupId": "resource_group_front_row",
            "resourceGroup": {
              "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
              "title": "Summer Promotion",
              "split": true,
              "required": true
            },
            "resourceId": "resource_coach_12",
            "resource": {
              "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "title": "Summer Promotion",
              "capacity": 2,
              "seating": true,
              "seats": [
                {
                  "id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
                  "row": "A",
                  "column": "4",
                  "status": "CONFIRMED"
                }
              ]
            },
            "seatIds": [
              "seat_one",
              "seat_two"
            ],
            "seats": [
              {
                "id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
                "row": "A",
                "column": "4",
                "status": "CONFIRMED"
              }
            ],
            "paxCount": 2
          }
        ],
        "rentalDuration": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "duration": "2",
          "durationAmount": 220,
          "durationUnit": "HOUR",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        },
        "rentalDurationId": "rental_duration_2h",
        "mappings": [
          {
            "resellerReference": "RES-BOOK-10045",
            "resellerStatus": "CONFIRMED",
            "resellerProduct": "grand-canyon-day-tour",
            "productId": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "unitId": "unit_adult",
            "optionRequired": true,
            "unitRequired": true,
            "validityDays": 2,
            "webhookUrl": "https://www.city-sightseeing.com"
          }
        ],
        "orderId": "ord_20260514_9f3c21",
        "orderInvoicePdfUrl": "https://www.city-sightseeing.com",
        "orderReference": "ORDER-2026-0514-1001",
        "primary": true,
        "giftPayment": {
          "giftCode": "GIFT-2026-0001",
          "code": "SUMMER25",
          "amount": 220,
          "currency": "USD"
        },
        "checkedIn": true,
        "checkinAvailable": true,
        "checkinUrl": "https://checkin.city-sightseeing.com/booking/89fe0192",
        "cardPayment": {
          "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
          "cardPaymentId": "cp_20260514_42ad10",
          "gateway": "adyen",
          "source": "POS",
          "paid": 2,
          "totalPaid": 2,
          "totalRefunded": 2,
          "paidSurcharge": 2,
          "balance": 2,
          "surcharge": 2,
          "outstandingBalance": 2,
          "amount": 220,
          "currency": "USD",
          "currencyPrecision": 2,
          "status": "CONFIRMED",
          "reusableCards": [
            {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "brand": "visa",
              "bin": "411111",
              "last4": "1111",
              "expMonth": 2,
              "expYear": 2
            }
          ],
          "adyen": {
            "environment": "test",
            "clientKey": "test_client_key_123",
            "session": {
              "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "sessionData": "session_data_payload"
            },
            "countryCode": "US",
            "paymentMethodsConfiguration": {}
          },
          "external": {},
          "provider": "adyen",
          "providerReference": "PROV-REF-2026-001",
          "createdAt": "2026-05-14T13:00:00Z"
        },
        "returnUrl": "https://checkout.city-sightseeing.com/return",
        "appendMembershipValidity": true,
        "membership": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "title": "Annual Membership",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "reference": "REF-2026-001",
          "resellerReference": "RES-MEM-10045",
          "supplierReference": "SUP-MEM-7782",
          "availabilityLocalDateStart": "2026-01-01",
          "availabilityLocalDateEnd": "2026-12-31"
        },
        "adjustments": [
          {
            "per": "BOOKING",
            "amount": 220,
            "quantity": 2,
            "notes": "Vegetarian meal requested",
            "netDiscount": "NONE"
          }
        ],
        "identity": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "key": "loyalty_number"
        },
        "identityId": "identity_customer_001"
      }
    }
  ],
  "questionAnswers": [
    {
      "questionId": "question_dietary_requirements",
      "value": "value-example"
    }
  ],
  "giftPayment": {
    "giftCode": "GIFT-2026-0001",
    "code": "SUMMER25",
    "amount": 220,
    "currency": "USD"
  },
  "gifts": [
    {
      "active": true,
      "agent": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "alias": "booking-alias-001",
      "amount": 200,
      "cancellable": true,
      "cancellation": {
        "refund": "FULL",
        "reason": "Customer request",
        "utcCancelledAt": "2026-05-14T13:00:00Z"
      },
      "confirmable": true,
      "contact": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "deliveryMethods": [
        "VOUCHER",
        "TICKET"
      ],
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "message": "Request accepted for asynchronous processing.",
      "notes": "Vegetarian meal requested",
      "recipient": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "reseller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "resellerReference": "RES-BOOK-10045",
      "seller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "settlementMethod": "DIRECT",
      "status": "CONFIRMED",
      "supplierReference": "SUP-BOOK-7782",
      "testMode": false,
      "updatable": true,
      "user": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]"
      },
      "utcConfirmedAt": "2026-05-14T13:00:00Z",
      "utcCreatedAt": "2026-05-14T13:00:00Z",
      "utcExpiresAt": "2026-05-14T13:00:00Z",
      "utcRedeemedAt": "2026-05-14T13:00:00Z",
      "utcUpdatedAt": "2026-05-14T13:00:00Z",
      "uuid": "gift_20260514_ba21f7",
      "voucher": {
        "redemptionMethod": "DIGITAL",
        "utcRedeemedAt": "2026-05-14T13:00:00Z",
        "utcNoshowedAt": "2026-05-14T13:00:00Z",
        "deliveryOptions": [
          {
            "deliveryFormat": "PDF_URL",
            "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
          }
        ]
      },
      "weight": 0,
      "pricing": {
        "currency": "USD",
        "currencyPrecision": 2,
        "net": 18000,
        "original": 22000,
        "retail": 20000,
        "includedTaxes": [
          {
            "name": "Sales Tax",
            "shortDescription": "Local sales tax",
            "original": 2000,
            "retail": 1800,
            "net": 1600
          }
        ],
        "offerDiscount": {
          "retail": 2000,
          "net": 2000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "retail": 200,
              "net": 200
            }
          ]
        }
      },
      "termsAccepted": true,
      "offer": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "title": "Summer Promotion",
        "label": "Save 20%",
        "code": "SUMMER25",
        "description": "20% off selected departures this month.",
        "netDiscount": "FULL",
        "restrictions": {
          "minUnits": 1,
          "maxUnits": 10,
          "minTotal": 0,
          "maxTotal": 50000,
          "unitIds": [
            "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
          ]
        },
        "usable": true,
        "unusableReason": "Offer is not valid for the selected date.",
        "membershipBenefit": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        }
      },
      "offerCode": "SUMMER25",
      "offerComparisons": [
        {
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offer": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "title": "Summer Promotion",
            "label": "Save 20%",
            "code": "SUMMER25",
            "description": "20% off selected departures this month.",
            "netDiscount": "FULL",
            "restrictions": {
              "minUnits": 1,
              "maxUnits": 10,
              "minTotal": 0,
              "maxTotal": 50000,
              "unitIds": [
                "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
              ]
            },
            "usable": true,
            "unusableReason": "Offer is not valid for the selected date.",
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        }
      ],
      "offerIsCombination": true,
      "offerTitle": "Summer Promotion",
      "offers": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "title": "Summer Promotion",
          "label": "Save 20%",
          "code": "SUMMER25",
          "description": "20% off selected departures this month.",
          "netDiscount": "FULL",
          "restrictions": {
            "minUnits": 1,
            "maxUnits": 10,
            "minTotal": 0,
            "maxTotal": 50000,
            "unitIds": [
              "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
              "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
            ]
          },
          "usable": true,
          "unusableReason": "Offer is not valid for the selected date.",
          "membershipBenefit": {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        }
      ],
      "orderId": "ord_20260514_9f3c21",
      "orderInvoicePdfUrl": "https://www.city-sightseeing.com",
      "orderReference": "ORDER-2026-0514-1001",
      "primary": true,
      "giftPayment": {
        "giftCode": "GIFT-2026-0001",
        "code": "SUMMER25",
        "amount": 220,
        "currency": "USD"
      },
      "cardPayment": {
        "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
        "cardPaymentId": "cp_20260514_42ad10",
        "gateway": "adyen",
        "source": "POS",
        "paid": 2,
        "totalPaid": 2,
        "totalRefunded": 2,
        "paidSurcharge": 2,
        "balance": 2,
        "surcharge": 2,
        "outstandingBalance": 2,
        "amount": 220,
        "currency": "USD",
        "currencyPrecision": 2,
        "status": "CONFIRMED",
        "reusableCards": [
          {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "brand": "visa",
            "bin": "411111",
            "last4": "1111",
            "expMonth": 2,
            "expYear": 2
          }
        ],
        "adyen": {
          "environment": "test",
          "clientKey": "test_client_key_123",
          "session": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "sessionData": "session_data_payload"
          },
          "countryCode": "US",
          "paymentMethodsConfiguration": {}
        },
        "external": {},
        "provider": "adyen",
        "providerReference": "PROV-REF-2026-001",
        "createdAt": "2026-05-14T13:00:00Z"
      },
      "returnUrl": "https://checkout.city-sightseeing.com/return",
      "membership": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "title": "Annual Membership",
        "contact": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "fullName": "Jane Doe",
          "title": "Ms",
          "firstName": "Jane",
          "lastName": "Doe",
          "emailAddress": "[email protected]",
          "phoneNumber": "[phone]",
          "age": 34,
          "birthdate": "1992-04-23",
          "streetAddress": "223 Market Street",
          "city": "San Francisco",
          "state": "CA",
          "postalCode": "94103",
          "country": "US",
          "locales": [
            "en"
          ],
          "notes": "Vegetarian meal requested",
          "allowMarketing": false,
          "taxId": "US1234567",
          "company": "Golden Gate Tours LLC",
          "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
        },
        "reference": "REF-2026-001",
        "resellerReference": "RES-MEM-10045",
        "supplierReference": "SUP-MEM-7782",
        "availabilityLocalDateStart": "2026-01-01",
        "availabilityLocalDateEnd": "2026-12-31"
      },
      "identity": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "key": "loyalty_number"
      },
      "identityId": "identity_customer_001"
    }
  ],
  "cardPayment": {
    "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
    "cardPaymentId": "cp_20260514_42ad10",
    "gateway": "adyen",
    "source": "POS",
    "paid": 2,
    "totalPaid": 2,
    "totalRefunded": 2,
    "paidSurcharge": 2,
    "balance": 2,
    "surcharge": 2,
    "outstandingBalance": 2,
    "amount": 220,
    "currency": "USD",
    "currencyPrecision": 2,
    "status": "CONFIRMED",
    "reusableCards": [
      {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "brand": "visa",
        "bin": "411111",
        "last4": "1111",
        "expMonth": 2,
        "expYear": 2
      }
    ],
    "adyen": {
      "environment": "test",
      "clientKey": "test_client_key_123",
      "session": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "sessionData": "session_data_payload"
      },
      "countryCode": "US",
      "paymentMethodsConfiguration": {}
    },
    "external": {},
    "provider": "adyen",
    "providerReference": "PROV-REF-2026-001",
    "createdAt": "2026-05-14T13:00:00Z"
  },
  "returnUrl": "https://checkout.city-sightseeing.com/return",
  "membership": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "title": "Annual Membership",
    "contact": {
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "tags": [
        "vip",
        "partner"
      ],
      "fullName": "Jane Doe",
      "title": "Ms",
      "firstName": "Jane",
      "lastName": "Doe",
      "emailAddress": "[email protected]",
      "phoneNumber": "[phone]",
      "age": 34,
      "birthdate": "1992-04-23",
      "streetAddress": "223 Market Street",
      "city": "San Francisco",
      "state": "CA",
      "postalCode": "94103",
      "country": "US",
      "locales": [
        "en"
      ],
      "notes": "Vegetarian meal requested",
      "allowMarketing": false,
      "taxId": "US1234567",
      "company": "Golden Gate Tours LLC",
      "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
    },
    "reference": "REF-2026-001",
    "resellerReference": "RES-MEM-10045",
    "supplierReference": "SUP-MEM-7782",
    "availabilityLocalDateStart": "2026-01-01",
    "availabilityLocalDateEnd": "2026-12-31"
  },
  "identity": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "key": "loyalty_number"
  },
  "identityId": "identity_customer_001"
}

List Orders

get

Order responses include questionAnswers fields.

Query parameters

supplierReferencestringOptional

Filter by exact supplier order reference.

Example: SUP-BOOK-7782

utcCreatedAtStartstringOptional

Filter start time (ISO8601) for created-at range. Must be sent with utcCreatedAtEnd.

Example: 2026-05-14T13:00:00Z

utcCreatedAtEndstringOptional

Filter end time (ISO8601) for created-at range. Must be sent with utcCreatedAtStart.

Example: 2026-05-14T15:00:00Z

utcUpdatedAtStartstringOptional

Filter start time (ISO8601) for updated-at range. Must be sent with utcUpdatedAtEnd.

Example: 2026-05-14T13:00:00Z

utcUpdatedAtEndstringOptional

Filter end time (ISO8601) for updated-at range. Must be sent with utcUpdatedAtStart.

Example: 2026-05-14T15:00:00Z

contactEmailAddressstringOptional

Filter by contact email address.

Example: [email protected]

contactPhoneNumberstringOptional

Filter by contact phone number (must be a valid phone number).

Example: [phone]

contactLastNamestringOptional

Filter by partial contact last name (minimum 3 characters).

Example: Morning City Tour

Responses

200

Successful response

application/json

From capability octo/cart.

activebooleanOptional

Whether active is enabled.

Example: true

cancellablebooleanOptional

Whether cancellable is enabled.

Example: true

confirmablebooleanOptional

Whether confirmable is enabled.

Example: true

currencystringOptional

ISO 4217 currency code.

Example: USD

emailReceiptbooleanOptional

Whether email receipt is enabled.

Example: true

idstring · uuidOptional

Unique identifier for this resource.

Example: 3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7

invoicePdfUrlstring · nullableOptional

Invoice pdf url URL.

Example: https://www.city-sightseeing.com

optionIdstringRequired

Option identifier.

Example: 94cdd032-3d32-416d-b0a4-abf8b7495b8b

orderIdstringRequired

Order identifier.

Example: ord_20260514_9f3c21

productIdstringOptional

Product identifier.

Example: e7cc8bb4-8d1c-4848-8824-5dbedb718681

quotebooleanOptional

Whether quote is enabled.

Example: false

requiredContactFieldsstring[]Optional

List of required contact field values.

Example: ["fullName","emailAddress"]

settlementMethodstring · nullableOptional

Settlement method value.

Example: DIRECT

settlementMethodsstring[]Optional

List of settlement method values.

Example: ["DIRECT","DEFERRED"]

statusstringRequired

Current status value.

Example: ON_HOLD

supplierReferencestring · nullableOptional

Supplier reference value.

Example: SUP-BOOK-7782

testModebooleanOptional

Whether test mode is enabled.

Example: false

updatablebooleanOptional

Whether updatable is enabled.

Example: true

utcConfirmedAtstring · date-time · nullableOptional

Utc confirmed at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcCreatedAtstring · date-timeOptional

Utc created at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcExpiresAtstring · date-time · nullableOptional

Utc expires at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

utcUpdatedAtstring · date-timeOptional

Utc updated at timestamp in ISO 8601 format.

Example: 2026-05-14T13:00:00Z

visibleContactFieldsstring[]Optional

List of visible contact field values.

Example: ["fullName","emailAddress"]

termsAcceptedboolean · nullableOptional

From capability octo/content.

Example: true

returnUrlstring · nullableOptional

From capability octo/cardPayments.

Example: https://checkout.city-sightseeing.com/return

identityIdstring · nullableOptional

From capability octo/identities.

Example: identity_customer_001

get

/orders

HTTPcURLJavaScriptPython

GET /octo/orders HTTP/1.1
Host: api.ventrata.com
Accept: */*

200

Successful response

[
  {
    "active": true,
    "bookings": [
      {
        "active": true,
        "agent": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "name": "Morning City Tour",
          "reference": "REF-2026-001",
          "tags": [
            "vip",
            "partner"
          ],
          "emailAddress": "[email protected]",
          "phoneNumber": "[phone]"
        },
        "alias": "booking-alias-001",
        "availabilityId": "2026-05-14T09:00:00-04:00",
        "availabilityLocalDateEnd": "2026-05-21",
        "availabilityLocalDateStart": "2026-05-14",
        "cancellable": true,
        "cancellation": {
          "refund": "FULL",
          "reason": "Customer request",
          "utcCancelledAt": "2026-05-14T13:00:00Z"
        },
        "confirmable": true,
        "contact": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "fullName": "Jane Doe",
          "title": "Ms",
          "firstName": "Jane",
          "lastName": "Doe",
          "emailAddress": "[email protected]",
          "phoneNumber": "[phone]",
          "age": 34,
          "birthdate": "1992-04-23",
          "streetAddress": "223 Market Street",
          "city": "San Francisco",
          "state": "CA",
          "postalCode": "94103",
          "country": "US",
          "locales": [
            "en"
          ],
          "notes": "Vegetarian meal requested",
          "allowMarketing": false,
          "taxId": "US1234567",
          "company": "Golden Gate Tours LLC",
          "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
        },
        "currency": "USD",
        "deliveryMethods": [
          "VOUCHER",
          "TICKET"
        ],
        "driver": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "name": "Morning City Tour",
          "reference": "REF-2026-001",
          "tags": [
            "vip",
            "partner"
          ],
          "emailAddress": "[email protected]",
          "phoneNumber": "[phone]"
        },
        "emailReceipt": true,
        "freesale": true,
        "guide": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "name": "Morning City Tour",
          "reference": "REF-2026-001",
          "tags": [
            "vip",
            "partner"
          ],
          "emailAddress": "[email protected]",
          "phoneNumber": "[phone]"
        },
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "invoicePdfUrl": "https://www.city-sightseeing.com",
        "label": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "name": "Morning City Tour"
        },
        "localDateTimeEnd": "2026-05-14T13:00:00Z",
        "localDateTimeStart": "2026-05-14T13:00:00Z",
        "metadata": {
          "bookingSource": "affiliate_portal",
          "partnerOrderId": "PO-12345"
        },
        "notes": "Vegetarian meal requested",
        "optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
        "originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "productId": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "quote": false,
        "rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "rejection": {
          "reason": "Customer request",
          "utcRejectedAt": "2026-05-14T13:00:00Z"
        },
        "requiredContactFields": [
          "fullName",
          "emailAddress"
        ],
        "reseller": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "name": "Morning City Tour",
          "reference": "REF-2026-001",
          "tags": [
            "vip",
            "partner"
          ],
          "emailAddress": "[email protected]",
          "phoneNumber": "[phone]"
        },
        "resellerReference": "RES-BOOK-10045",
        "seller": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "name": "Morning City Tour",
          "reference": "REF-2026-001",
          "tags": [
            "vip",
            "partner"
          ],
          "emailAddress": "[email protected]",
          "phoneNumber": "[phone]"
        },
        "settlementMethod": "DIRECT",
        "status": "ON_HOLD",
        "supplierReference": "SUP-BOOK-7782",
        "tags": [
          "vip",
          "partner"
        ],
        "testMode": false,
        "tickets": [
          {
            "redemptionMethod": "DIGITAL",
            "utcRedeemedAt": "2026-05-14T13:00:00Z",
            "utcNoshowedAt": "2026-05-14T13:00:00Z",
            "deliveryOptions": [
              {
                "deliveryFormat": "PDF_URL",
                "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
              }
            ]
          }
        ],
        "unitItems": [
          {
            "alias": "booking-alias-001",
            "contact": {
              "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "tags": [
                "vip",
                "partner"
              ],
              "fullName": "Jane Doe",
              "title": "Ms",
              "firstName": "Jane",
              "lastName": "Doe",
              "emailAddress": "[email protected]",
              "phoneNumber": "[phone]",
              "age": 34,
              "birthdate": "1992-04-23",
              "streetAddress": "223 Market Street",
              "city": "San Francisco",
              "state": "CA",
              "postalCode": "94103",
              "country": "US",
              "locales": [
                "en"
              ],
              "notes": "Vegetarian meal requested",
              "allowMarketing": false,
              "taxId": "US1234567",
              "company": "Golden Gate Tours LLC",
              "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
            },
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "localDateTimeEnd": "2026-05-14T13:00:00Z",
            "localDateTimeStart": "2026-05-14T13:00:00Z",
            "originalRebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "rebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "requiredContactFields": [
              "fullName",
              "emailAddress"
            ],
            "resellerReference": "RES-BOOK-10045",
            "status": "CONFIRMED",
            "supplierReference": "SUP-BOOK-7782",
            "ticket": {
              "redemptionMethod": "DIGITAL",
              "utcRedeemedAt": "2026-05-14T13:00:00Z",
              "utcNoshowedAt": "2026-05-14T13:00:00Z",
              "deliveryOptions": [
                {
                  "deliveryFormat": "PDF_URL",
                  "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
                }
              ]
            },
            "unitId": "unit_adult",
            "unitType": "ADULT",
            "utcNoshowedAt": "2026-05-14T13:00:00Z",
            "utcRebookedAt": "2026-05-14T13:00:00Z",
            "utcRedeemedAt": "2026-05-14T13:00:00Z",
            "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "visibleContactFields": [
              "fullName",
              "emailAddress"
            ],
            "weightUnit": "kg",
            "weightValue": 20,
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "offerCode": "SUMMER25",
            "offerComparisons": [
              {
                "offerCode": "SUMMER25",
                "offerTitle": "Summer Promotion",
                "pricing": {
                  "currency": "USD",
                  "currencyPrecision": 2,
                  "net": 18000,
                  "original": 22000,
                  "retail": 20000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "original": 2000,
                      "retail": 1800,
                      "net": 1600
                    }
                  ],
                  "offerDiscount": {
                    "retail": 2000,
                    "net": 2000,
                    "includedTaxes": [
                      {
                        "name": "Sales Tax",
                        "shortDescription": "Local sales tax",
                        "retail": 200,
                        "net": 200
                      }
                    ]
                  }
                },
                "offer": {
                  "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                  "tags": [
                    "vip",
                    "partner"
                  ],
                  "title": "Summer Promotion",
                  "label": "Save 20%",
                  "code": "SUMMER25",
                  "description": "20% off selected departures this month.",
                  "netDiscount": "FULL",
                  "restrictions": {
                    "minUnits": 1,
                    "maxUnits": 10,
                    "minTotal": 0,
                    "maxTotal": 50000,
                    "unitIds": [
                      "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                      "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
                    ]
                  },
                  "usable": true,
                  "unusableReason": "Offer is not valid for the selected date.",
                  "membershipBenefit": {
                    "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                    "title": "Summer Promotion",
                    "description": "Morning departure with central pickup included."
                  }
                }
              }
            ],
            "offerIsCombination": true,
            "offerTitle": "Summer Promotion",
            "extraItems": [
              {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "resellerReference": "RES-BOOK-10045",
                "supplierReference": "SUP-BOOK-7782",
                "extraId": "extra_fast_track",
                "status": "CONFIRMED",
                "utcRedeemedAt": "2026-05-14T13:00:00Z",
                "contact": {
                  "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                  "tags": [
                    "vip",
                    "partner"
                  ],
                  "fullName": "Jane Doe",
                  "title": "Ms",
                  "firstName": "Jane",
                  "lastName": "Doe",
                  "emailAddress": "[email protected]",
                  "phoneNumber": "[phone]",
                  "age": 34,
                  "birthdate": "1992-04-23",
                  "streetAddress": "223 Market Street",
                  "city": "San Francisco",
                  "state": "CA",
                  "postalCode": "94103",
                  "country": "US",
                  "locales": [
                    "en"
                  ],
                  "notes": "Vegetarian meal requested",
                  "allowMarketing": false,
                  "taxId": "US1234567",
                  "company": "Golden Gate Tours LLC",
                  "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
                },
                "visibleContactFields": [
                  "fullName",
                  "emailAddress"
                ],
                "requiredContactFields": [
                  "fullName",
                  "emailAddress"
                ],
                "ticket": {
                  "redemptionMethod": "DIGITAL",
                  "utcRedeemedAt": "2026-05-14T13:00:00Z",
                  "utcNoshowedAt": "2026-05-14T13:00:00Z",
                  "deliveryOptions": [
                    {
                      "deliveryFormat": "PDF_URL",
                      "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
                    }
                  ]
                },
                "pricing": {
                  "currency": "USD",
                  "currencyPrecision": 2,
                  "net": 18000,
                  "original": 22000,
                  "retail": 20000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "original": 2000,
                      "retail": 1800,
                      "net": 1600
                    }
                  ],
                  "offerDiscount": {
                    "retail": 2000,
                    "net": 2000,
                    "includedTaxes": [
                      {
                        "name": "Sales Tax",
                        "shortDescription": "Local sales tax",
                        "retail": 200,
                        "net": 200
                      }
                    ]
                  }
                },
                "offerCode": "SUMMER25",
                "offerTitle": "Summer Promotion",
                "offerIsCombination": true,
                "offerComparisons": [
                  {
                    "offerCode": "SUMMER25",
                    "offerTitle": "Summer Promotion",
                    "pricing": {
                      "currency": "USD",
                      "currencyPrecision": 2,
                      "net": 18000,
                      "original": 22000,
                      "retail": 20000,
                      "includedTaxes": [
                        {
                          "name": "Sales Tax",
                          "shortDescription": "Local sales tax",
                          "original": 2000,
                          "retail": 1800,
                          "net": 1600
                        }
                      ],
                      "offerDiscount": {
                        "retail": 2000,
                        "net": 2000,
                        "includedTaxes": [
                          {
                            "name": "Sales Tax",
                            "shortDescription": "Local sales tax",
                            "retail": 200,
                            "net": 200
                          }
                        ]
                      }
                    },
                    "offer": {
                      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                      "tags": [
                        "vip",
                        "partner"
                      ],
                      "title": "Summer Promotion",
                      "label": "Save 20%",
                      "code": "SUMMER25",
                      "description": "20% off selected departures this month.",
                      "netDiscount": "FULL",
                      "restrictions": {
                        "minUnits": 1,
                        "maxUnits": 10,
                        "minTotal": 0,
                        "maxTotal": 50000,
                        "unitIds": [
                          "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                          "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
                        ]
                      },
                      "usable": true,
                      "unusableReason": "Offer is not valid for the selected date.",
                      "membershipBenefit": {
                        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                        "title": "Summer Promotion",
                        "description": "Morning departure with central pickup included."
                      }
                    }
                  }
                ]
              }
            ],
            "packageIncludeId": "package_include_id-example",
            "packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "questionAnswers": [
              {
                "questionId": "question_dietary_requirements",
                "value": "value-example"
              }
            ],
            "scans": [
              {
                "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                "status": "CONFIRMED",
                "utcScannedAt": "2026-05-14T13:00:00Z",
                "seller": {
                  "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                  "name": "Morning City Tour",
                  "reference": "REF-2026-001",
                  "tags": [
                    "vip",
                    "partner"
                  ],
                  "emailAddress": "[email protected]",
                  "phoneNumber": "[phone]"
                }
              }
            ]
          }
        ],
        "updatable": true,
        "user": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "name": "Morning City Tour",
          "reference": "REF-2026-001",
          "tags": [
            "vip",
            "partner"
          ],
          "emailAddress": "[email protected]",
          "phoneNumber": "[phone]"
        },
        "utcConfirmedAt": "2026-05-14T13:00:00Z",
        "utcCreatedAt": "2026-05-14T13:00:00Z",
        "utcExpiresAt": "2026-05-14T13:00:00Z",
        "utcNoshowedAt": "2026-05-14T13:00:00Z",
        "utcRebookedAt": "2026-05-14T13:00:00Z",
        "utcRedeemedAt": "2026-05-14T13:00:00Z",
        "utcUpdatedAt": "2026-05-14T13:00:00Z",
        "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "visibleContactFields": [
          "fullName",
          "emailAddress"
        ],
        "voucher": {
          "redemptionMethod": "DIGITAL",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "utcNoshowedAt": "2026-05-14T13:00:00Z",
          "deliveryOptions": [
            {
              "deliveryFormat": "PDF_URL",
              "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
            }
          ]
        },
        "pricing": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "termsAccepted": true,
        "offerCode": "SUMMER25",
        "offerComparisons": [
          {
            "offerCode": "SUMMER25",
            "offerTitle": "Summer Promotion",
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "offer": {
              "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "tags": [
                "vip",
                "partner"
              ],
              "title": "Summer Promotion",
              "label": "Save 20%",
              "code": "SUMMER25",
              "description": "20% off selected departures this month.",
              "netDiscount": "FULL",
              "restrictions": {
                "minUnits": 1,
                "maxUnits": 10,
                "minTotal": 0,
                "maxTotal": 50000,
                "unitIds": [
                  "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                  "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
                ]
              },
              "usable": true,
              "unusableReason": "Offer is not valid for the selected date.",
              "membershipBenefit": {
                "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                "title": "Summer Promotion",
                "description": "Morning departure with central pickup included."
              }
            }
          }
        ],
        "offerIsCombination": true,
        "offerTitle": "Summer Promotion",
        "extraItems": [
          {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "resellerReference": "RES-BOOK-10045",
            "supplierReference": "SUP-BOOK-7782",
            "extraId": "extra_fast_track",
            "status": "CONFIRMED",
            "utcRedeemedAt": "2026-05-14T13:00:00Z",
            "contact": {
              "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "tags": [
                "vip",
                "partner"
              ],
              "fullName": "Jane Doe",
              "title": "Ms",
              "firstName": "Jane",
              "lastName": "Doe",
              "emailAddress": "[email protected]",
              "phoneNumber": "[phone]",
              "age": 34,
              "birthdate": "1992-04-23",
              "streetAddress": "223 Market Street",
              "city": "San Francisco",
              "state": "CA",
              "postalCode": "94103",
              "country": "US",
              "locales": [
                "en"
              ],
              "notes": "Vegetarian meal requested",
              "allowMarketing": false,
              "taxId": "US1234567",
              "company": "Golden Gate Tours LLC",
              "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
            },
            "visibleContactFields": [
              "fullName",
              "emailAddress"
            ],
            "requiredContactFields": [
              "fullName",
              "emailAddress"
            ],
            "ticket": {
              "redemptionMethod": "DIGITAL",
              "utcRedeemedAt": "2026-05-14T13:00:00Z",
              "utcNoshowedAt": "2026-05-14T13:00:00Z",
              "deliveryOptions": [
                {
                  "deliveryFormat": "PDF_URL",
                  "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
                }
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                "brand": "visa",
                "bin": "411111",
                "last4": "1111",
                "expMonth": 2,
                "expYear": 2
              }
            ],
            "adyen": {
              "environment": "test",
              "clientKey": "test_client_key_123",
              "session": {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "sessionData": "session_data_payload"
              },
              "countryCode": "US",
              "paymentMethodsConfiguration": {}
            },
            "external": {},
            "provider": "adyen",
            "providerReference": "PROV-REF-2026-001",
            "createdAt": "2026-05-14T13:00:00Z"
          },
          "returnUrl": "https://checkout.city-sightseeing.com/return",
          "appendMembershipValidity": true,
          "membership": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "title": "Annual Membership",
            "contact": {
              "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "tags": [
                "vip",
                "partner"
              ],
              "fullName": "Jane Doe",
              "title": "Ms",
              "firstName": "Jane",
              "lastName": "Doe",
              "emailAddress": "[email protected]",
              "phoneNumber": "[phone]",
              "age": 34,
              "birthdate": "1992-04-23",
              "streetAddress": "223 Market Street",
              "city": "San Francisco",
              "state": "CA",
              "postalCode": "94103",
              "country": "US",
              "locales": [
                "en"
              ],
              "notes": "Vegetarian meal requested",
              "allowMarketing": false,
              "taxId": "US1234567",
              "company": "Golden Gate Tours LLC",
              "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
            },
            "reference": "REF-2026-001",
            "resellerReference": "RES-MEM-10045",
            "supplierReference": "SUP-MEM-7782",
            "availabilityLocalDateStart": "2026-01-01",
            "availabilityLocalDateEnd": "2026-12-31"
          },
          "adjustments": [
            {
              "per": "BOOKING",
              "amount": 220,
              "quantity": 2,
              "notes": "Vegetarian meal requested",
              "netDiscount": "NONE"
            }
          ],
          "identity": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "key": "loyalty_number"
          },
          "identityId": "identity_customer_001"
        }
      }
    ],
    "questionAnswers": [
      {
        "questionId": "question_dietary_requirements",
        "value": "value-example"
      }
    ],
    "giftPayment": {
      "giftCode": "GIFT-2026-0001",
      "code": "SUMMER25",
      "amount": 220,
      "currency": "USD"
    },
    "gifts": [
      {
        "active": true,
        "agent": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "name": "Morning City Tour",
          "reference": "REF-2026-001",
          "tags": [
            "vip",
            "partner"
          ],
          "emailAddress": "[email protected]",
          "phoneNumber": "[phone]"
        },
        "alias": "booking-alias-001",
        "amount": 200,
        "cancellable": true,
        "cancellation": {
          "refund": "FULL",
          "reason": "Customer request",
          "utcCancelledAt": "2026-05-14T13:00:00Z"
        },
        "confirmable": true,
        "contact": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "fullName": "Jane Doe",
          "title": "Ms",
          "firstName": "Jane",
          "lastName": "Doe",
          "emailAddress": "[email protected]",
          "phoneNumber": "[phone]",
          "age": 34,
          "birthdate": "1992-04-23",
          "streetAddress": "223 Market Street",
          "city": "San Francisco",
          "state": "CA",
          "postalCode": "94103",
          "country": "US",
          "locales": [
            "en"
          ],
          "notes": "Vegetarian meal requested",
          "allowMarketing": false,
          "taxId": "US1234567",
          "company": "Golden Gate Tours LLC",
          "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
        },
        "currency": "USD",
        "deliveryMethods": [
          "VOUCHER",
          "TICKET"
        ],
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "message": "Request accepted for asynchronous processing.",
        "notes": "Vegetarian meal requested",
        "recipient": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "fullName": "Jane Doe",
          "title": "Ms",
          "firstName": "Jane",
          "lastName": "Doe",
          "emailAddress": "[email protected]",
          "phoneNumber": "[phone]",
          "age": 34,
          "birthdate": "1992-04-23",
          "streetAddress": "223 Market Street",
          "city": "San Francisco",
          "state": "CA",
          "postalCode": "94103",
          "country": "US",
          "locales": [
            "en"
          ],
          "notes": "Vegetarian meal requested",
          "allowMarketing": false,
          "taxId": "US1234567",
          "company": "Golden Gate Tours LLC",
          "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
        },
        "reseller": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "name": "Morning City Tour",
          "reference": "REF-2026-001",
          "tags": [
            "vip",
            "partner"
          ],
          "emailAddress": "[email protected]",
          "phoneNumber": "[phone]"
        },
        "resellerReference": "RES-BOOK-10045",
        "seller": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "name": "Morning City Tour",
          "reference": "REF-2026-001",
          "tags": [
            "vip",
            "partner"
          ],
          "emailAddress": "[email protected]",
          "phoneNumber": "[phone]"
        },
        "settlementMethod": "DIRECT",
        "status": "CONFIRMED",
        "supplierReference": "SUP-BOOK-7782",
        "testMode": false,
        "updatable": true,
        "user": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "name": "Morning City Tour",
          "reference": "REF-2026-001",
          "tags": [
            "vip",
            "partner"
          ],
          "emailAddress": "[email protected]",
          "phoneNumber": "[phone]"
        },
        "utcConfirmedAt": "2026-05-14T13:00:00Z",
        "utcCreatedAt": "2026-05-14T13:00:00Z",
        "utcExpiresAt": "2026-05-14T13:00:00Z",
        "utcRedeemedAt": "2026-05-14T13:00:00Z",
        "utcUpdatedAt": "2026-05-14T13:00:00Z",
        "uuid": "gift_20260514_ba21f7",
        "voucher": {
          "redemptionMethod": "DIGITAL",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "utcNoshowedAt": "2026-05-14T13:00:00Z",
          "deliveryOptions": [
            {
              "deliveryFormat": "PDF_URL",
              "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
            }
          ]
        },
        "weight": 0,
        "pricing": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "termsAccepted": true,
        "offer": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "title": "Summer Promotion",
          "label": "Save 20%",
          "code": "SUMMER25",
          "description": "20% off selected departures this month.",
          "netDiscount": "FULL",
          "restrictions": {
            "minUnits": 1,
            "maxUnits": 10,
            "minTotal": 0,
            "maxTotal": 50000,
            "unitIds": [
              "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
              "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
            ]
          },
          "usable": true,
          "unusableReason": "Offer is not valid for the selected date.",
          "membershipBenefit": {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        },
        "offerCode": "SUMMER25",
        "offerComparisons": [
          {
            "offerCode": "SUMMER25",
            "offerTitle": "Summer Promotion",
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "offer": {
              "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "tags": [
                "vip",
                "partner"
              ],
              "title": "Summer Promotion",
              "label": "Save 20%",
              "code": "SUMMER25",
              "description": "20% off selected departures this month.",
              "netDiscount": "FULL",
              "restrictions": {
                "minUnits": 1,
                "maxUnits": 10,
                "minTotal": 0,
                "maxTotal": 50000,
                "unitIds": [
                  "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                  "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
                ]
              },
              "usable": true,
              "unusableReason": "Offer is not valid for the selected date.",
              "membershipBenefit": {
                "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                "title": "Summer Promotion",
                "description": "Morning departure with central pickup included."
              }
            }
          }
        ],
        "offerIsCombination": true,
        "offerTitle": "Summer Promotion",
        "offers": [
          {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "title": "Summer Promotion",
            "label": "Save 20%",
            "code": "SUMMER25",
            "description": "20% off selected departures this month.",
            "netDiscount": "FULL",
            "restrictions": {
              "minUnits": 1,
              "maxUnits": 10,
              "minTotal": 0,
              "maxTotal": 50000,
              "unitIds": [
                "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
              ]
            },
            "usable": true,
            "unusableReason": "Offer is not valid for the selected date.",
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        ],
        "orderId": "ord_20260514_9f3c21",
        "orderInvoicePdfUrl": "https://www.city-sightseeing.com",
        "orderReference": "ORDER-2026-0514-1001",
        "primary": true,
        "giftPayment": {
          "giftCode": "GIFT-2026-0001",
          "code": "SUMMER25",
          "amount": 220,
          "currency": "USD"
        },
        "cardPayment": {
          "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
          "cardPaymentId": "cp_20260514_42ad10",
          "gateway": "adyen",
          "source": "POS",
          "paid": 2,
          "totalPaid": 2,
          "totalRefunded": 2,
          "paidSurcharge": 2,
          "balance": 2,
          "surcharge": 2,
          "outstandingBalance": 2,
          "amount": 220,
          "currency": "USD",
          "currencyPrecision": 2,
          "status": "CONFIRMED",
          "reusableCards": [
            {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "brand": "visa",
              "bin": "411111",
              "last4": "1111",
              "expMonth": 2,
              "expYear": 2
            }
          ],
          "adyen": {
            "environment": "test",
            "clientKey": "test_client_key_123",
            "session": {
              "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "sessionData": "session_data_payload"
            },
            "countryCode": "US",
            "paymentMethodsConfiguration": {}
          },
          "external": {},
          "provider": "adyen",
          "providerReference": "PROV-REF-2026-001",
          "createdAt": "2026-05-14T13:00:00Z"
        },
        "returnUrl": "https://checkout.city-sightseeing.com/return",
        "membership": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "title": "Annual Membership",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "reference": "REF-2026-001",
          "resellerReference": "RES-MEM-10045",
          "supplierReference": "SUP-MEM-7782",
          "availabilityLocalDateStart": "2026-01-01",
          "availabilityLocalDateEnd": "2026-12-31"
        },
        "identity": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "key": "loyalty_number"
        },
        "identityId": "identity_customer_001"
      }
    ],
    "cardPayment": {
      "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
      "cardPaymentId": "cp_20260514_42ad10",
      "gateway": "adyen",
      "source": "POS",
      "paid": 2,
      "totalPaid": 2,
      "totalRefunded": 2,
      "paidSurcharge": 2,
      "balance": 2,
      "surcharge": 2,
      "outstandingBalance": 2,
      "amount": 220,
      "currency": "USD",
      "currencyPrecision": 2,
      "status": "CONFIRMED",
      "reusableCards": [
        {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "brand": "visa",
          "bin": "411111",
          "last4": "1111",
          "expMonth": 2,
          "expYear": 2
        }
      ],
      "adyen": {
        "environment": "test",
        "clientKey": "test_client_key_123",
        "session": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "sessionData": "session_data_payload"
        },
        "countryCode": "US",
        "paymentMethodsConfiguration": {}
      },
      "external": {},
      "provider": "adyen",
      "providerReference": "PROV-REF-2026-001",
      "createdAt": "2026-05-14T13:00:00Z"
    },
    "returnUrl": "https://checkout.city-sightseeing.com/return",
    "membership": {
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "title": "Annual Membership",
      "contact": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "reference": "REF-2026-001",
      "resellerReference": "RES-MEM-10045",
      "supplierReference": "SUP-MEM-7782",
      "availabilityLocalDateStart": "2026-01-01",
      "availabilityLocalDateEnd": "2026-12-31"
    },
    "identity": {
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "key": "loyalty_number"
    },
    "identityId": "identity_customer_001"
  }
]

At least one of the filter groups above is required for GET /orders.

Notify Order

post

Resend order confirmation notifications.

Path parameters

orderIdstringRequired

The order ID

Example: ord_20260514_9f3c21

Body

application/json

campaignIdstringOptional

From capability octo/campaigns.

Example: campaign_spring_2026

useContactLanguagebooleanOptional

Whether use contact language is enabled.

Example: true

Responses

200

Successful response

application/json

statusstringRequired

Current status value.

Example: accepted

requestIdstringOptional

Request identifier.

Example: req_20260514_7f29b8

messagestringOptional

Message value.

Example: Request accepted for asynchronous processing.

post

/orders/{orderId}/notify

HTTPcURLJavaScriptPython

POST /octo/orders/{orderId}/notify HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 581

{
  "contact": {
    "tags": [
      "vip",
      "partner"
    ],
    "fullName": "Jane Doe",
    "title": "Ms",
    "firstName": "Jane",
    "lastName": "Doe",
    "emailAddress": "[email protected]",
    "phoneNumber": "[phone]",
    "age": 34,
    "birthdate": "1992-04-23",
    "streetAddress": "223 Market Street",
    "city": "San Francisco",
    "state": "CA",
    "postalCode": "94103",
    "country": "US",
    "locales": [
      "en"
    ],
    "notes": "Vegetarian meal requested",
    "allowMarketing": false,
    "taxId": "US1234567",
    "company": "Golden Gate Tours LLC",
    "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
  },
  "campaignId": "campaign_spring_2026",
  "useContactLanguage": true
}

200

Successful response

{
  "status": "accepted",
  "requestId": "req_20260514_7f29b8",
  "message": "Request accepted for asynchronous processing."
}

POST /orders/{orderId}/notify returns 200 OK with an empty response body.

Order invoice and voucher delivery URLs are returned directly on serialized order/booking objects.

Schema Additions (JSON)

These are additive fragments showing only fields introduced by this capability.

Booking

{
  "// ...rest of booking object": "...",
  "orderId": "ord_20260514_9f3c21",
  "orderReference": "ORDER-2026-0514-1001",
  "orderInvoicePdfUrl": "https://www.city-sightseeing.com",
  "primary": true
}

BookingWriteRequest

{
  "// ...rest of booking write request object": "...",
  "orderId": "ord_20260514_9f3c21"
}

Error

{
  "// ...rest of error object": "...",
  "orderId": "ord_20260514_9f3c21"
}

Gift

{
  "// ...rest of gift object": "...",
  "orderId": "ord_20260514_9f3c21",
  "orderReference": "ORDER-2026-0514-1001",
  "orderInvoicePdfUrl": "https://www.city-sightseeing.com",
  "primary": true
}

GiftCreateRequest

{
  "// ...rest of gift create request object": "...",
  "orderId": "ord_20260514_9f3c21"
}