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Ventrata.comOCTO.travel
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Bookings

Reserving availability an making a booking

The steps to making a booking are as follows:

  1. Check Availability Check the availability in the previous section and retrieve an availability ID. **

  2. Booking Reservation Create a booking that reserves the availability while you collect payment and contact information from the customer.

  3. Booking Confirmation The final step, once payment has been taken and you want to finalise the booking.

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Booking Reservation

POST https://api.ventrata.com/octo/bookings

The first step is to reserve the availability by creating the booking.

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Request Body

Name
Type
Description

uuid

string

A unique UUID to identify the booking. Setting this value acs like an idempotency key preventing you from double booking.

expirationMinutes

integer

How many minutes to reserve the availability, otherwise defaults to the supplier default amount.

productId

integer

The product ID

optionId

string

The option ID

availabilityId

string

The availability ID

unitItems

array

An array of unit items

unitItems[].unitId

string

The unit item unit ID

unitItems[].uuid

string

A unique UUID to identify the unit, same as the booking uuid except per unit.

{
  "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
  "testMode": true,
  "resellerReference": null,
  "supplierReference": "X749G9",
  "status": "ON_HOLD",
  "utcExpiresAt": "2020-06-07T17:06:37Z",
  "utcConfirmedAt": null,
  "productId": "1a7213eb-3a33-4cbb-b114-64d771c201ac",
  "optionId": "DEFAULT",
  "cancellable": true,
  "cancellation": null,
  "freesale": false,
  "notes": "optional notes on the booking",
  "availability": {
    "id": "2020-07-01T14:30:00-05:00",
    "localDateTimeStart": "2020-07-01T14:30:00-05:00",
    "localDateTimeEnd": "2020-07-02T02:30:00-05:00",
    "allDay": true,
    "openingHours": []
  },
  "contact": {
    "fullName": null,
    "emailAddress": null,
    "phoneNumber": null,
    "locales": [],
    "country": null
  },
  "deliveryMethods": [
    "VOUCHER",
    "TICKET"
  ],
  "voucher": {
    "redemptionMethod": "DIGITAL",
    "utcRedeemedAt": null,
    "deliveryOptions": []
  },
  "unitItems": [
    {
      "uuid": "eeddd74e-88e6-4dab-84e9-14f7af18935f",
      "resellerReference": null,
      "supplierReference": "408H44",
      "unitId": "unit_321abcchild",
      "ticket": {
        "redemptionMethod": "DIGITAL",
        "utcRedeemedAt": null,
        "deliveryOptions": []
      }
    },
    {
      "uuid": "ec1e2622-1359-437b-83f8-15182759d605",
      "resellerReference": null,
      "supplierReference": "BSDYM4",
      "unitId": "unit_123abcadult",
      "ticket": {
        "redemptionMethod": "DIGITAL",
        "utcRedeemedAt": null,
        "deliveryOptions": []
      }
    },
    {
      "uuid": "de9855fd-8176-4551-9ba9-ae8c997cb2bb",
      "resellerReference": null,
      "supplierReference": "E5K92G",
      "unitId": "unit_123abcadultt",
      "ticket": {
        "redemptionMethod": "DIGITAL",
        "utcRedeemedAt": null,
        "deliveryOptions": []
      }
    }
  ]
}

The request above was made with the following request body:

The UUID on the request body and on each unit is optional but recommended if you're requesting from a source of poor network connectivity. If the connection fails or you do not receive a response, you can repeat the same request with the same UUID and it will respond with the same booking object without duplicating the booking.

The booking object is described as:

Field

Description

uuid

A unique UUID used to identify booking. Make sure you save this value as you will need it to perform any future actions against this booking.

testMode

Whether this booking is in test mode.

resellerReference

Your reference (as the reseller). You set this value in the second confirmation request.

supplierReference

The ventrata reference for this booking. Use this to help the supplier find this booking.

status

The status of the booking, possible values are:

ON_HOLD The booking is pending confirmation, this is the default value when you first create the booking.

EXPIRED If the booking is not confirmed before the expiration hold expires, it goes into an expired state. CONFIRMED Once the confirmation call is made the booking is ready to be used. CANCELLED If the booking is cancelled.

settlementMethod

The settlement method of the booking, possible values are: DIRECT The payment is made in full by card direct to the supplier (will require cardPayments capability) VOUCHER The payment is collected by the reseller and the net rate will be invoiced for by the supplier later. WHOLESALE The net rate is paid up-front by card direct to the supplier (will require cardPayemnts capability) and the commission (retail - net) is collected by the reseller and as such no further payment or invoice is necessary. DEPOSIT The commission (retail - net) is collected by the reseller as a deposit and the net rate is paid by the guest when they arrive at the supplier. DEFERRED No payment is made up-front and the full amount must be paid by the guest when they arrive.

utcExpiresAt

An ISO8601 date time in UTC for when this booking is due to expire if the status is ON_HOLD

utcConfirmedAt

An ISO8601 date time in UTC when the booking was confirmed.

productId

The product ID for this booking

optionId

The option ID for this booking

cancellable

A boolean field indicating whether this booking can be cancelled.

cancellation

An object with information about why and when the booking was cancelled. This is null if the booking is not cancelled.

freesale

Whether the booking was made as freesale (without checking availability first).

notes

Public notes on the booking.

cancellation.reason

A text value describing why the cancellation happened.

cancellation.refund

Whether the booking was refunded as part of the cancellation. Possible values are FULL, PARTIAL or NONE

cancellation.utcCancelledAt

An ISO8601 date time in UTC indicating when the booking was cancelled.

availability

The availability object that was booked.

availability.id

The availability id that was used in the request.

availability.localDateTimeStart

The localDateTimeStart value from the original availability object.

availability.localDateTimeEnd

The localDateTimeEnd value from the original availability object.

availability.allDay

A boolean value indicating whether the availability is all day.

availability.openingHours

The opening hours from the original availability object.

contact

The customer contact details. These values are set in the booking confirmation step.

contact.fullName

The full name of the guest

contact.emailAddress

The email of the guest

contact.phoneNumber

The phone number of the guest

contact.locales

An array of locale values, equivalent to navigator.languages in a browsers environment.

deliveryMethods

An array of delivery methods available for this booking. Possible values are:

VOUCHER The voucher object is populated which is a single ticket for the whole booking.

TICKET The ticket object is populated on each unit item which is a ticket for each individual person.

voucher

This value will be set if deliveryMethods array has VOUCHER as one of the values.

voucher.redemptionMethod

How the voucher can be redeemed. Possible values are:

MANIFEST The guest name will be written down and they just need to show up

DIGITAL The tickets/voucher must be scanned but can be on mobile

PRINT The tickets/voucher must be printed and presented on arrival

voucher.utcRdeemedAt

The ISO8601 date in UTC indicating when the voucher was used at the attraction.

voucher.deliveryOptions

This is an array of delivery options for the voucher each object. You should use one of these to give the tickets to the guest.

voucher.deliveryOptions[].deliveryFormat

The format for the delivery option possible values are:

QRCODE You should generate the QR Code yourself on a ticket.

PDF_URL Where you use the OCTO Cloud generated tickets as a PDF.

voucher.deliveryOptions[].deliveryValue

Depending on the value of deliveryFormat this value is either:

QRCODE This value is a string to encode in a QR Code.

PDF_URL This value is a URL linking to a ventrata generated voucher PDF.

unitItems

This is an array of unit items generated when making the booking.

unitItems[].uuid

A unique UUID per unit item that you can use to help track it.

unitItems[].resellerReference

Your reference (as a reseller) for this unit item.

unitItems[].supplierReference

The ventrata reference for this unit item.

unitItems[].unitId

The unit id used for this unit item

unitItems[].ticket

If deliveryMethods has TICKET as one of its values this object will be set. The data structure will be identical to the voucher object.

unitItems[].contact

Contact details for this particular unitItem. These values are set in the booking confirmation step.

unitItems[].contact.fullName

The full name of the guest

unitItems[].contact.emailAddress

The email of the guest

unitItems[].contact.phoneNumber

The phone number of the guest

unitItems[].contact.locales

An array of locale values, equivalent to navigator.languages in a browsers environment.

The booking object schema described above will be returned on every endpoint in this section. Only the values may change.

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Booking Update

PATCH https://api.ventrata.com/octo/bookings/:uuid

This endpoint allows you to update an existing booking. The request parameters are the same as the booking reservation endpoint.

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Path Parameters

Name
Type
Description

:uuid

string

The booking uuid

You can update a booking before and after it has been confirmed as long as it hasn't been redeemed or within the cancellation cutoff window. To know if the booking can be updated check the booking.cancellable field. If the booking can be cancelled, it can also be updated. It's generally preferred to update a booking rather than cancelling it and rebooking.

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Booking Confirmation

POST https://api.ventrata.com/octo/bookings/:uuid/confirm

This endpoint confirms the booking so it's ready to be used.

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Path Parameters

Name
Type
Description

uuid

string

The UUID of the booking

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Request Body

Name
Type
Description

emailReceipt

boolean

Whether you want OCTO Cloud to email the guest a copy of their receipt and tickets. (defaults to false)

resellerReference

string

Your reference for this booking. Also known as a Voucher Number.

contact

object

Contact information

contact.fullName

string

The customer's full name

contact.emailAddress

string

The customer's email

contact.phoneNumber

string

The customer's phone number

contact.locales

array

An array of customer's locales. You can get this from `navigator.languages` in a browser context.

contact.country

string

The customer's country code

An example of the confirmation request above looks like this:

Optionally, if you want to provide contact details or a reseller reference for each unit item, you can confirm the booking and repeat the unit items including the contact details for each one like this:

Be careful to make sure you include ALL unit items that you also had in the original booking reservation request, if you provide more or less than in the booking reservation call this will change the number of unit items being purchased also.

Once the booking is confirmed, the delivery options of both the voucher and/or ticket are populated. An example of the values is shown below:

If booking.deliveryMethods contains both TICKET and VOUCHER then both those values will be set. You can then offer the guest whether they'd like their tickets per-person (booking.unitItems[].ticket) or one for the whole booking (booking.voucher). If you're unable to offer the voice then it's suggested you default to one falling back to the other if that's not available.

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Booking Cancellation

DELETE https://api.ventrata.com/octo/bookings/:uuid

If the booking is confirmed this endpoint will cancel it, otherwise it will release the availability that was put on hold.

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Path Parameters

Name
Type
Description

:uuid

string

The UUID of the booking

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Request Body

Name
Type
Description

reason

string

The reason for cancelling the booking

Note you can only cancel a booking if booking.cancellable is true.

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Extend Reservation

POST https://api.ventrata.com/octo/bookings/:uuid/extend

Use this method to hold the availability for a booking longer if the status is `ON_HOLD`.

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Path Parameters

Name
Type
Description

:uuid

string

UUID of the original booking

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Request Body

Name
Type
Description

expirationMinutes

integer

How many minutes from now do you want to have the booking reserved for.

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Get Booking

GET https://api.ventrata.com/octo/bookings/:uuid

Fetch the status of an existing booking

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Path Parameters

Name
Type
Description

:uuid

string

The uuid of the original booking

This endpoint will fetch the booking with the provided UUID from the system.

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List Bookings

GET https://api.ventrata.com/octo/bookings

List bookings in the system given certain parameters

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Query Parameters

Name
Type
Description

resellerReference

string

The reseller reference on the booking

supplierReference

string

The reference provided by the supplier

localDate

string

All bookings made for a specific date

localDateStart

string

First date of a date range search

localDateEnd

string

Last date of a date range search

productId

string

The product id to filter by

optionId

string

The option id to filter by

When using this endpoint you must include one of the following parameters:

  • resellerReference

  • supplierReference

  • localDate

  • localDateStart and localDateEnd

Then in addition you can also add productId and optionId

The results aren't paginated as the result set will never be too long because of the required filters.

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