Online Check-in

Just like with an airline, except for tours and activities

To use this capability, add octo/checkin to your Octo-Capabilities header.

Some products require online check-in after booking confirmation and before the guest is allowed to use their tickets. This is typically the case when:

• The product has waivers that must be signed by each guest.

• The product has required questions that need answering (such as dietary requirements).

• The product is a multi-part package where each part needs a travel date and time chosen.

If the check-in process is skipped, the guest can still complete check-in on arrival, but it may delay entry.

All paths below are public /octo routes.

Check-in Lookup With identityId

post

Adds identity-based matching support to check-in lookup.

Body

emailstringOptional

Email value.

Example: [e-mail]

mobilestringOptional

Mobile value.

Example: [phone]

referencestringOptional

Reference value.

Example: REF-2026-001

verificationstringOptional

Verification value.

Example: VERIFIED

statusstringOptional

Current status value.

Example: CONFIRMED

statusesstring[]Optional

List of status values to filter by.

Example: ["CONFIRMED","ON_HOLD"]

countrystringOptional

Country value.

Example: US

identityIdstringOptional

From capabilities octo/checkin, octo/identities.

Example: identity_customer_001

Responses

200

Returns the standard check-in lookup response.

application/json

verifiedbooleanOptional

Whether verified is enabled.

Example: true

messagestring · nullableOptional

Message value.

Example: Request accepted for asynchronous processing.

400

Bad Request, for example BOOKING_NOT_FOUND.

application/json

post/checkin/lookup

POST /octo/checkin/lookup HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 225

{
  "email": "[e-mail]",
  "mobile": "[phone]",
  "reference": "REF-2026-001",
  "verification": "VERIFIED",
  "status": "CONFIRMED",
  "statuses": [
    "CONFIRMED",
    "ON_HOLD"
  ],
  "country": "US",
  "identityId": "identity_customer_001"
}

{
  "verified": true,
  "message": "Request accepted for asynchronous processing.",
  "bookings": [
    {
      "active": true,
      "agent": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[e-mail]",
        "phoneNumber": "[phone]"
      },
      "alias": "booking-alias-001",
      "availabilityId": "2026-05-14T09:00:00-04:00",
      "availabilityLocalDateEnd": "2026-05-21",
      "availabilityLocalDateStart": "2026-05-14",
      "cancellable": true,
      "cancellation": {
        "refund": "FULL",
        "reason": "Customer request",
        "utcCancelledAt": "2026-05-14T13:00:00Z"
      },
      "confirmable": true,
      "contact": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[e-mail]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "currency": "USD",
      "deliveryMethods": [
        "VOUCHER",
        "TICKET"
      ],
      "driver": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[e-mail]",
        "phoneNumber": "[phone]"
      },
      "emailReceipt": true,
      "freesale": true,
      "guide": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[e-mail]",
        "phoneNumber": "[phone]"
      },
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "invoicePdfUrl": "https://www.city-sightseeing.com",
      "label": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "name": "Morning City Tour"
      },
      "localDateTimeEnd": "2026-05-14T13:00:00Z",
      "localDateTimeStart": "2026-05-14T13:00:00Z",
      "metadata": {
        "bookingSource": "affiliate_portal",
        "partnerOrderId": "PO-12345"
      },
      "notes": "Vegetarian meal requested",
      "optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
      "originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "productId": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "quote": false,
      "rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "rejection": {
        "reason": "Customer request",
        "utcRejectedAt": "2026-05-14T13:00:00Z"
      },
      "requiredContactFields": [
        "fullName",
        "emailAddress"
      ],
      "reseller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[e-mail]",
        "phoneNumber": "[phone]"
      },
      "resellerReference": "RES-BOOK-10045",
      "seller": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[e-mail]",
        "phoneNumber": "[phone]"
      },
      "settlementMethod": "DIRECT",
      "status": "ON_HOLD",
      "supplierReference": "SUP-BOOK-7782",
      "tags": [
        "vip",
        "partner"
      ],
      "testMode": false,
      "tickets": [
        {
          "redemptionMethod": "DIGITAL",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "utcNoshowedAt": "2026-05-14T13:00:00Z",
          "deliveryOptions": [
            {
              "deliveryFormat": "PDF_URL",
              "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
            }
          ]
        }
      ],
      "unitItems": [
        {
          "alias": "booking-alias-001",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[e-mail]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
          "localDateTimeEnd": "2026-05-14T13:00:00Z",
          "localDateTimeStart": "2026-05-14T13:00:00Z",
          "originalRebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "rebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "requiredContactFields": [
            "fullName",
            "emailAddress"
          ],
          "resellerReference": "RES-BOOK-10045",
          "status": "CONFIRMED",
          "supplierReference": "SUP-BOOK-7782",
          "ticket": {
            "redemptionMethod": "DIGITAL",
            "utcRedeemedAt": "2026-05-14T13:00:00Z",
            "utcNoshowedAt": "2026-05-14T13:00:00Z",
            "deliveryOptions": [
              {
                "deliveryFormat": "PDF_URL",
                "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
              }
            ]
          },
          "unitId": "unit_adult",
          "unitType": "ADULT",
          "utcNoshowedAt": "2026-05-14T13:00:00Z",
          "utcRebookedAt": "2026-05-14T13:00:00Z",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "visibleContactFields": [
            "fullName",
            "emailAddress"
          ],
          "weightUnit": "kg",
          "weightValue": 20,
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offerCode": "SUMMER25",
          "offerComparisons": [
            {
              "offerCode": "SUMMER25",
              "offerTitle": "Summer Promotion",
              "pricing": {
                "currency": "USD",
                "currencyPrecision": 2,
                "net": 18000,
                "original": 22000,
                "retail": 20000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "original": 2000,
                    "retail": 1800,
                    "net": 1600
                  }
                ],
                "offerDiscount": {
                  "retail": 2000,
                  "net": 2000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "retail": 200,
                      "net": 200
                    }
                  ]
                }
              },
              "offer": {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "tags": [
                  "vip",
                  "partner"
                ],
                "title": "Summer Promotion",
                "label": "Save 20%",
                "code": "SUMMER25",
                "description": "20% off selected departures this month.",
                "netDiscount": "FULL",
                "restrictions": {
                  "minUnits": 1,
                  "maxUnits": 10,
                  "minTotal": 0,
                  "maxTotal": 50000,
                  "unitIds": [
                    "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                    "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
                  ]
                },
                "usable": true,
                "unusableReason": "Offer is not valid for the selected date.",
                "membershipBenefit": {
                  "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                  "title": "Summer Promotion",
                  "description": "Morning departure with central pickup included."
                }
              }
            }
          ],
          "offerIsCombination": true,
          "offerTitle": "Summer Promotion",
          "extraItems": [
            {
              "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
              "resellerReference": "RES-BOOK-10045",
              "supplierReference": "SUP-BOOK-7782",
              "extraId": "extra_3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
              "retail": 1500,
              "status": "CONFIRMED",
              "utcRedeemedAt": "2026-05-14T13:00:00Z",
              "contact": {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "tags": [
                  "vip",
                  "partner"
                ],
                "fullName": "Jane Doe",
                "title": "Ms",
                "firstName": "Jane",
                "lastName": "Doe",
                "emailAddress": "[e-mail]",
                "phoneNumber": "[phone]",
                "age": 34,
                "birthdate": "1992-04-23",
                "streetAddress": "223 Market Street",
                "city": "San Francisco",
                "state": "CA",
                "postalCode": "94103",
                "country": "US",
                "locales": [
                  "en"
                ],
                "notes": "Vegetarian meal requested",
                "allowMarketing": false,
                "taxId": "US1234567",
                "company": "Golden Gate Tours LLC",
                "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
              },
              "visibleContactFields": [
                "fullName",
                "emailAddress"
              ],
              "requiredContactFields": [
                "fullName",
                "emailAddress"
              ],
              "ticket": {
                "redemptionMethod": "DIGITAL",
                "utcRedeemedAt": "2026-05-14T13:00:00Z",
                "utcNoshowedAt": "2026-05-14T13:00:00Z",
                "deliveryOptions": [
                  {
                    "deliveryFormat": "PDF_URL",
                    "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
                  }
                ]
              },
              "pricing": {
                "currency": "USD",
                "currencyPrecision": 2,
                "net": 18000,
                "original": 22000,
                "retail": 20000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "original": 2000,
                    "retail": 1800,
                    "net": 1600
                  }
                ],
                "offerDiscount": {
                  "retail": 2000,
                  "net": 2000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "retail": 200,
                      "net": 200
                    }
                  ]
                }
              },
              "offerCode": "SUMMER25",
              "offerTitle": "Summer Promotion",
              "offerIsCombination": true,
              "offerComparisons": [
                {
                  "offerCode": "SUMMER25",
                  "offerTitle": "Summer Promotion",
                  "pricing": {
                    "currency": "USD",
                    "currencyPrecision": 2,
                    "net": 18000,
                    "original": 22000,
                    "retail": 20000,
                    "includedTaxes": [
                      {
                        "name": "Sales Tax",
                        "shortDescription": "Local sales tax",
                        "original": 2000,
                        "retail": 1800,
                        "net": 1600
                      }
                    ],
                    "offerDiscount": {
                      "retail": 2000,
                      "net": 2000,
                      "includedTaxes": [
                        {
                          "name": "Sales Tax",
                          "shortDescription": "Local sales tax",
                          "retail": 200,
                          "net": 200
                        }
                      ]
                    }
                  },
                  "offer": {
                    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                    "tags": [
                      "vip",
                      "partner"
                    ],
                    "title": "Summer Promotion",
                    "label": "Save 20%",
                    "code": "SUMMER25",
                    "description": "20% off selected departures this month.",
                    "netDiscount": "FULL",
                    "restrictions": {
                      "minUnits": 1,
                      "maxUnits": 10,
                      "minTotal": 0,
                      "maxTotal": 50000,
                      "unitIds": [
                        "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                        "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
                      ]
                    },
                    "usable": true,
                    "unusableReason": "Offer is not valid for the selected date.",
                    "membershipBenefit": {
                      "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                      "title": "Summer Promotion",
                      "description": "Morning departure with central pickup included."
                    }
                  }
                }
              ]
            }
          ],
          "packageIncludeId": "package_include_id-example",
          "packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "questionAnswers": [
            {
              "questionId": "question_dietary_requirements",
              "value": "value-example"
            }
          ],
          "waiverFieldValues": [
            {
              "fieldId": "first_name",
              "value": "US"
            }
          ],
          "waiverFileUrl": "https://api.ventrata.com/uploads/waivers/waiver_booking_10045.pdf",
          "waiverId": "6d8c49eb-d6d3-4f03-a242-6f5f95f4d56f",
          "waiversComplete": true,
          "scans": [
            {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "status": "CONFIRMED",
              "utcScannedAt": "2026-05-14T13:00:00Z",
              "seller": {
                "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                "name": "Morning City Tour",
                "reference": "REF-2026-001",
                "tags": [
                  "vip",
                  "partner"
                ],
                "emailAddress": "[e-mail]",
                "phoneNumber": "[phone]"
              }
            }
          ]
        }
      ],
      "updatable": true,
      "user": {
        "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ],
        "emailAddress": "[e-mail]",
        "phoneNumber": "[phone]"
      },
      "utcConfirmedAt": "2026-05-14T13:00:00Z",
      "utcCreatedAt": "2026-05-14T13:00:00Z",
      "utcExpiresAt": "2026-05-14T13:00:00Z",
      "utcNoshowedAt": "2026-05-14T13:00:00Z",
      "utcRebookedAt": "2026-05-14T13:00:00Z",
      "utcRedeemedAt": "2026-05-14T13:00:00Z",
      "utcUpdatedAt": "2026-05-14T13:00:00Z",
      "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "visibleContactFields": [
        "fullName",
        "emailAddress"
      ],
      "voucher": {
        "redemptionMethod": "DIGITAL",
        "utcRedeemedAt": "2026-05-14T13:00:00Z",
        "utcNoshowedAt": "2026-05-14T13:00:00Z",
        "deliveryOptions": [
          {
            "deliveryFormat": "PDF_URL",
            "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
          }
        ]
      },
      "pricing": {
        "currency": "USD",
        "currencyPrecision": 2,
        "net": 18000,
        "original": 22000,
        "retail": 20000,
        "includedTaxes": [
          {
            "name": "Sales Tax",
            "shortDescription": "Local sales tax",
            "original": 2000,
            "retail": 1800,
            "net": 1600
          }
        ],
        "offerDiscount": {
          "retail": 2000,
          "net": 2000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "retail": 200,
              "net": 200
            }
          ]
        }
      },
      "termsAccepted": true,
      "offerCode": "SUMMER25",
      "offerComparisons": [
        {
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offer": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "title": "Summer Promotion",
            "label": "Save 20%",
            "code": "SUMMER25",
            "description": "20% off selected departures this month.",
            "netDiscount": "FULL",
            "restrictions": {
              "minUnits": 1,
              "maxUnits": 10,
              "minTotal": 0,
              "maxTotal": 50000,
              "unitIds": [
                "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
              ]
            },
            "usable": true,
            "unusableReason": "Offer is not valid for the selected date.",
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        }
      ],
      "offerIsCombination": true,
      "offerTitle": "Summer Promotion",
      "extraItems": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "resellerReference": "RES-BOOK-10045",
          "supplierReference": "SUP-BOOK-7782",
          "extraId": "extra_3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
          "retail": 1500,
          "status": "CONFIRMED",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[e-mail]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "visibleContactFields": [
            "fullName",
            "emailAddress"
          ],
          "requiredContactFields": [
            "fullName",
            "emailAddress"
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    ],
    "packageIncludeId": "package_include_id-example",
    "packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "packageUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "dropoffDispatch": {
      "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
      "vehicle": "coach_12",
      "driver": "Alex Johnson",
      "guide": "Maria Santos",
      "area": "Downtown Loop",
      "notes": "Vehicle departs from Bay 4."
    },
    "dropoffHotel": "Hotel Riu Plaza Fisherman's Wharf, San Francisco, CA",
    "dropoffNotes": "Drop-off at Fisherman's Wharf.",
    "dropoffPoint": {
      "id": "1cfe2c68-4a91-4df8-8d69-4b393d469caf",
      "name": "Union Square Pickup",
      "directions": "Meet outside the main entrance beside the red awning.",
      "address": "333 O'Farrell St, San Francisco, CA 94102",
      "latitude": 37.785452,
      "longitude": -122.408058,
      "googlePlaceId": "ChIJN1t_tDeuEmsRUsoyG83frY4",
      "street": "333 O'Farrell St",
      "postalCode": "94102",
      "locality": "San Francisco",
      "region": "California",
      "state": "CA",
      "country": "US",
      "localDateTime": "2026-05-14T08:30:00-07:00",
      "localDateTimeTo": "2026-05-14T08:45:00-07:00"
    },
    "dropoffPointId": "8d7a2fd8-f8f8-4e61-bbaf-5adac58f5d46",
    "dropoffRequested": true,
    "pickupDispatch": {
      "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
      "vehicle": "coach_12",
      "driver": "Alex Johnson",
      "guide": "Maria Santos",
      "area": "Downtown Loop",
      "notes": "Vehicle departs from Bay 4."
    },
    "pickupHotel": "Hilton Union Square, 333 O'Farrell St, San Francisco, CA 94102",
    "pickupHotelRoom": "1208",
    "pickupNotes": "Meet the guide by the hotel lobby.",
    "pickupPoint": {
      "id": "1cfe2c68-4a91-4df8-8d69-4b393d469caf",
      "name": "Union Square Pickup",
      "directions": "Meet outside the main entrance beside the red awning.",
      "address": "333 O'Farrell St, San Francisco, CA 94102",
      "latitude": 37.785452,
      "longitude": -122.408058,
      "googlePlaceId": "ChIJN1t_tDeuEmsRUsoyG83frY4",
      "street": "333 O'Farrell St",
      "postalCode": "94102",
      "locality": "San Francisco",
      "region": "California",
      "state": "CA",
      "country": "US",
      "localDateTime": "2026-05-14T08:30:00-07:00",
      "localDateTimeTo": "2026-05-14T08:45:00-07:00"
    },
    "pickupPointId": "1cfe2c68-4a91-4df8-8d69-4b393d469caf",
    "pickupRequested": true,
    "questionAnswers": [
      {
        "questionId": "question_dietary_requirements",
        "value": "value-example"
      }
    ],
    "waiverFieldValues": [
      {
        "fieldId": "first_name",
        "value": "US"
      }
    ],
    "waiverFileUrl": "https://api.ventrata.com/uploads/waivers/waiver_booking_10045.pdf",
    "waiverId": "6d8c49eb-d6d3-4f03-a242-6f5f95f4d56f",
    "waiversComplete": true,
    "resourceAllocations": [
      {
        "resourceGroupId": "resource_group_front_row",
        "resourceGroup": {
          "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
          "title": "Summer Promotion",
          "split": true,
          "required": true
        },
        "resourceId": "resource_coach_12",
        "resource": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "title": "Summer Promotion",
          "capacity": 2,
          "seating": true,
          "seats": [
            {
              "id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
              "row": "A",
              "column": "4",
              "status": "CONFIRMED"
            }
          ]
        },
        "seatIds": [
          "seat_one",
          "seat_two"
        ],
        "seats": [
          {
            "id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
            "row": "A",
            "column": "4",
            "status": "CONFIRMED"
          }
        ],
        "paxCount": 2
      }
    ],
    "rentalDuration": {
      "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "duration": "2",
      "durationAmount": 220,
      "durationUnit": "HOUR",
      "title": "Summer Promotion",
      "description": "Morning departure with central pickup included."
    },
    "rentalDurationId": "rental_duration_2h",
    "mappings": [
      {
        "resellerReference": "RES-BOOK-10045",
        "resellerStatus": "CONFIRMED",
        "resellerProduct": "grand-canyon-day-tour",
        "productId": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
        "unitId": "unit_adult",
        "optionRequired": true,
        "unitRequired": true,
        "validityDays": 2,
        "webhookUrl": "https://www.city-sightseeing.com"
      }
    ],
    "orderId": "ord_20260514_9f3c21",
    "orderInvoicePdfUrl": "https://www.city-sightseeing.com",
    "orderReference": "ORDER-2026-0514-1001",
    "primary": true,
    "giftPayment": {
      "giftCode": "GIFT-2026-0001",
      "code": "SUMMER25",
      "amount": 220,
      "currency": "USD"
    },
    "checkedIn": true,
    "checkinAvailable": true,
    "checkinUrl": "https://checkin.city-sightseeing.com/booking/89fe0192",
    "cardPayment": {
      "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
      "cardPaymentId": "cp_20260514_42ad10",
      "gateway": "adyen",
      "source": "POS",
      "paid": 2,
      "totalPaid": 2,
      "totalRefunded": 2,
      "paidSurcharge": 2,
      "balance": 2,
      "surcharge": 2,
      "outstandingBalance": 2,
      "amount": 220,
      "currency": "USD",
      "currencyPrecision": 2,
      "status": "CONFIRMED",
      "reusableCards": [
        {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "brand": "visa",
          "bin": "411111",
          "last4": "1111",
          "expMonth": 2,
          "expYear": 2
        }
      ],
      "adyen": {
        "environment": "test",
        "clientKey": "test_client_key_123",
        "session": {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "sessionData": "session_data_payload"
        },
        "countryCode": "US",
        "paymentMethodsConfiguration": {}
      },
      "external": {},
      "provider": "adyen",
      "providerReference": "PROV-REF-2026-001",
      "createdAt": "2026-05-14T13:00:00Z"
    },
    "returnUrl": "https://checkout.city-sightseeing.com/return",
    "appendMembershipValidity": true,
    "membership": {
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "title": "Annual Membership",
      "contact": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[e-mail]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "reference": "REF-2026-001",
      "resellerReference": "RES-MEM-10045",
      "supplierReference": "SUP-MEM-7782",
      "availabilityLocalDateStart": "2026-01-01",
      "availabilityLocalDateEnd": "2026-12-31"
    },
    "adjustments": [
      {
        "per": "BOOKING",
        "amount": 220,
        "quantity": 2,
        "notes": "Vegetarian meal requested",
        "netDiscount": "NONE"
      }
    ],
    "identity": {
      "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "key": "loyalty_number"
    },
    "identityId": "identity_customer_001"
  }
}

Request Body / Query Parameters

Provide one of email, mobile, or reference.

• reference must be at least 3 characters unless it is a UUID.

• For email/mobile lookups, the first request (without verification) sends a 6-digit verification code and returns verified: false.

• For reference lookups, verification should be the guest name used for identity verification.

• If both status and statuses are sent, status is used.

Response fields

Accepted status / statuses values (booking lookup)

• REDEEMED

• NO_SHOW

• ON_HOLD

• CANCELLED

• EXPIRED

• PENDING

• REJECTED

• REBOOKED

• QUOTE

• CONFIRMED

If no booking matches, the API returns 400 Bad Request (for example BOOKING_NOT_FOUND).

Route Variants Using Nested checkin

After lookup, reuse the same verified check-in context on other endpoints by sending a nested checkin object.

For GET requests use query params like checkin[email]=.... For JSON request bodies use a top-level checkin object.

For gift-scoped lookups, PENDING, REJECTED, and REBOOKED are not valid status values.

Endpoint coverage

• GET /bookings/{uuid}

• GET /gifts/{uuid}

• GET /orders/{orderId}

• GET /products

Base schemas are documented in Bookings, Gift Vouchers, Multi-Booking Cart, and Products.

Response Fields Added By This Capability

This capability augments serialized booking and order responses.

All booking fields from Bookings are still returned, with the additional fields below.

Order fields

When an order is serialized (for example with octo/cart endpoints), this capability adds check-in fields.

Nested order.bookings[] objects continue to include the booking fields above (checkedIn, checkinAvailable, checkinUrl). This capability does not add new check-in-specific fields to gift objects.

Schema Additions (JSON)

These are additive fragments showing only fields introduced by this capability.

Booking

{
  "// ...rest of booking object": "...",
  "checkedIn": true,
  "checkinAvailable": true,
  "checkinUrl": "https://checkin.city-sightseeing.com/booking/89fe0192"
}