Redemption

Redeem tickets and bookings by reference or barcode

To use this capability, add octo/redemption to your Octo-Capabilities header.

This capability allows supplier/operator connections to look up bookings and tickets, redeem/unredeem them, and mark them as no-show by redemption code.

All paths below are public /octo routes.

The OCTO API prefix is /octo.

Endpoint Summary

Lookup

get

Lookup by reference, email, or mobile.

Query parameters

referencestringOptional

Lookup by booking/ticket reference or redemption code.

Example: REF-2026-001

emailstringOptional

Lookup by email address.

Example: [email protected]

mobilestringOptional

Lookup by mobile number.

Example: [phone]

Responses

200

Successful response

application/json

or

get

/redemption/lookup

HTTPcURLJavaScriptPython

GET /octo/redemption/lookup HTTP/1.1
Host: api.ventrata.com
Accept: */*

200

Successful response

{
  "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
  "reference": "REF-2026-001",
  "redemptionCode": "SUMMER25",
  "redeemable": true,
  "unredeemableReason": "unredeemable_reason-example",
  "unredeemableReasonCode": "SUMMER25",
  "status": "CONFIRMED",
  "product": {
    "allowFreesale": true,
    "availabilityRequired": true,
    "availabilityType": "START_TIME",
    "deliveryFormats": [
      "PDF_URL",
      "QRCODE"
    ],
    "deliveryMethods": [
      "VOUCHER",
      "TICKET"
    ],
    "fixedWeight": true,
    "freesaleDurationAmount": 220,
    "freesaleDurationRoundup": true,
    "freesaleDurationRoundupUnit": "HOUR",
    "freesaleDurationUnit": "HOUR",
    "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
    "instantConfirmation": true,
    "instantDelivery": true,
    "internalName": "Walking Tour of Barcelona",
    "locale": "en",
    "operator": {
      "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "name": "Morning City Tour"
    },
    "options": [
      {
        "availabilityCutoff": "2026-05-14T09:00:00-04:00",
        "availabilityCutoffAmount": 2,
        "availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
        "availabilityLocalDateEnd": "2026-12-31",
        "availabilityLocalDateStart": "2026-01-01",
        "availabilityLocalStartTimes": [
          "09:00",
          "13:00"
        ],
        "availabilityNotice": "2026-05-14T09:00:00-04:00",
        "availabilityNoticeAmount": 2,
        "availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
        "cancellationCutoff": "24",
        "cancellationCutoffAmount": 2,
        "cancellationCutoffUnit": "HOUR",
        "default": true,
        "id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
        "internalName": "DEFAULT",
        "reference": "REF-2026-001",
        "requiredContactFields": [
          "fullName",
          "emailAddress"
        ],
        "restrictions": {
          "minUnits": 2,
          "maxUnits": 2,
          "minPaxCount": 2,
          "maxPaxCount": 2,
          "minTotal": 2,
          "maxTotal": 2,
          "unitIds": [
            "unit_adult",
            "unit_child"
          ]
        },
        "tags": [
          "vip",
          "partner"
        ],
        "units": [
          {
            "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "internalName": "Adult",
            "reference": "adult",
            "requiredContactFields": [
              "fullName",
              "emailAddress"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "tags": [
              "vip",
              "partner"
            ],
            "type": "ADULT",
            "visibleContactFields": [
              "fullName",
              "emailAddress"
            ],
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "extras": [
              {
                "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "internalName": "Morning City Tour",
                "reference": "REF-2026-001",
                "title": "Summer Promotion",
                "shortDescription": "Central departure with multilingual guide.",
                "coverImageUrl": "https://www.city-sightseeing.com",
                "duration": "2",
                "durationAmount": 220,
                "durationUnit": "HOUR",
                "tags": [
                  "vip",
                  "partner"
                ],
                "restrictions": {
                  "required": true,
                  "default": true,
                  "minAge": 34,
                  "maxAge": 34,
                  "idRequired": true,
                  "minQuantity": 2,
                  "maxQuantity": 2,
                  "paxCount": 2,
                  "accompaniedBy": [
                    "accompanied_by-example"
                  ],
                  "accompaniedByRatio": 2,
                  "accompaniedByRatioDenominator": 2
                },
                "pricingFrom": {
                  "currency": "USD",
                  "currencyPrecision": 2,
                  "net": 18000,
                  "original": 22000,
                  "retail": 20000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "original": 2000,
                      "retail": 1800,
                      "net": 1600
                    }
                  ],
                  "offerDiscount": {
                    "retail": 2000,
                    "net": 2000,
                    "includedTaxes": [
                      {
                        "name": "Sales Tax",
                        "shortDescription": "Local sales tax",
                        "retail": 200,
                        "net": 200
                      }
                    ]
                  }
                },
                "pricing": {
                  "currency": "USD",
                  "currencyPrecision": 2,
                  "net": 18000,
                  "original": 22000,
                  "retail": 20000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "original": 2000,
                      "retail": 1800,
                      "net": 1600
                    }
                  ],
                  "offerDiscount": {
                    "retail": 2000,
                    "net": 2000,
                    "includedTaxes": [
                      {
                        "name": "Sales Tax",
                        "shortDescription": "Local sales tax",
                        "retail": 200,
                        "net": 200
                      }
                    ]
                  }
                }
              }
            ],
            "questions": [
              {
                "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "title": "Summer Promotion",
                "required": true,
                "inputType": "select",
                "maxLength": 2,
                "selectOptions": [
                  {
                    "value": "value-example",
                    "label": "label-example"
                  }
                ]
              }
            ],
            "isMembership": true,
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        ],
        "visibleContactFields": [
          "fullName",
          "emailAddress"
        ],
        "pricing": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "pricingFrom": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "itinerary": [
          {
            "name": "Morning City Tour",
            "type": "STANDARD",
            "description": "Morning departure with central pickup included.",
            "address": "123 Main St, San Francisco, CA",
            "googlePlaceId": "google_place_id-example",
            "latitude": 10,
            "longitude": 10,
            "travelTime": "15",
            "travelTimeAmount": 220,
            "travelTimeUnit": "MINUTE",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR"
          }
        ],
        "extras": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "internalName": "Morning City Tour",
            "reference": "REF-2026-001",
            "title": "Summer Promotion",
            "shortDescription": "Central departure with multilingual guide.",
            "coverImageUrl": "https://www.city-sightseeing.com",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR",
            "tags": [
              "vip",
              "partner"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            }
          }
        ],
        "packageIncludes": [
          "[Circular Reference]"
        ],
        "dropoffAvailable": true,
        "dropoffPoints": [
          {
            "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included.",
            "localDateTime": "2026-05-14",
            "localDateTimeTo": "2026-05-14",
            "latitude": 10,
            "longitude": 10,
            "address": "123 Main St, San Francisco, CA",
            "googlePlaceId": "google_place_id-example"
          }
        ],
        "dropoffRequired": true,
        "pickupAvailable": true,
        "pickupPoints": [
          {
            "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included.",
            "localDateTime": "2026-05-14",
            "localDateTimeTo": "2026-05-14",
            "latitude": 10,
            "longitude": 10,
            "address": "123 Main St, San Francisco, CA",
            "googlePlaceId": "google_place_id-example"
          }
        ],
        "pickupRequired": true,
        "questions": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "title": "Summer Promotion",
            "required": true,
            "inputType": "select",
            "maxLength": 2,
            "selectOptions": [
              {
                "value": "value-example",
                "label": "label-example"
              }
            ]
          }
        ],
        "rentalDurations": [
          {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        ]
      }
    ],
    "redemptionMethod": "DIGITAL",
    "reference": "BRC-WALK",
    "settlementMethods": [
      "DIRECT",
      "DEFERRED"
    ],
    "tags": [
      "vip",
      "partner"
    ],
    "timeZone": "Europe/Madrid",
    "weightUnit": "kg",
    "availableCurrencies": [
      "USD",
      "EUR"
    ],
    "defaultCurrency": "USD",
    "hidePricingFrom": true,
    "includeTax": true,
    "includedTaxes": [
      {
        "name": "Sales Tax",
        "shortDescription": "Local sales tax",
        "original": 2000,
        "retail": 1800,
        "net": 1600
      }
    ],
    "pricingMultiplier": 10,
    "pricingPer": "UNIT",
    "isPackage": true,
    "isPackagePass": true,
    "packageProduct": true,
    "isRental": true,
    "isMembership": true,
    "membershipAutoRenew": true
  },
  "option": {
    "availabilityCutoff": "2026-05-14T09:00:00-04:00",
    "availabilityCutoffAmount": 2,
    "availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
    "availabilityLocalDateEnd": "2026-12-31",
    "availabilityLocalDateStart": "2026-01-01",
    "availabilityLocalStartTimes": [
      "09:00",
      "13:00"
    ],
    "availabilityNotice": "2026-05-14T09:00:00-04:00",
    "availabilityNoticeAmount": 2,
    "availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
    "cancellationCutoff": "24",
    "cancellationCutoffAmount": 2,
    "cancellationCutoffUnit": "HOUR",
    "default": true,
    "id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
    "internalName": "DEFAULT",
    "reference": "REF-2026-001",
    "requiredContactFields": [
      "fullName",
      "emailAddress"
    ],
    "restrictions": {
      "minUnits": 2,
      "maxUnits": 2,
      "minPaxCount": 2,
      "maxPaxCount": 2,
      "minTotal": 2,
      "maxTotal": 2,
      "unitIds": [
        "unit_adult",
        "unit_child"
      ]
    },
    "tags": [
      "vip",
      "partner"
    ],
    "units": [
      {
        "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
        "internalName": "Adult",
        "reference": "adult",
        "requiredContactFields": [
          "fullName",
          "emailAddress"
        ],
        "restrictions": {
          "required": true,
          "default": true,
          "minAge": 34,
          "maxAge": 34,
          "idRequired": true,
          "minQuantity": 2,
          "maxQuantity": 2,
          "paxCount": 2,
          "accompaniedBy": [
            "accompanied_by-example"
          ],
          "accompaniedByRatio": 2,
          "accompaniedByRatioDenominator": 2
        },
        "tags": [
          "vip",
          "partner"
        ],
        "type": "ADULT",
        "visibleContactFields": [
          "fullName",
          "emailAddress"
        ],
        "pricing": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "pricingFrom": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "extras": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "internalName": "Morning City Tour",
            "reference": "REF-2026-001",
            "title": "Summer Promotion",
            "shortDescription": "Central departure with multilingual guide.",
            "coverImageUrl": "https://www.city-sightseeing.com",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR",
            "tags": [
              "vip",
              "partner"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            }
          }
        ],
        "questions": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "title": "Summer Promotion",
            "required": true,
            "inputType": "select",
            "maxLength": 2,
            "selectOptions": [
              {
                "value": "value-example",
                "label": "label-example"
              }
            ]
          }
        ],
        "isMembership": true,
        "membershipBenefit": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        }
      }
    ],
    "visibleContactFields": [
      "fullName",
      "emailAddress"
    ],
    "pricing": {
      "currency": "USD",
      "currencyPrecision": 2,
      "net": 18000,
      "original": 22000,
      "retail": 20000,
      "includedTaxes": [
        {
          "name": "Sales Tax",
          "shortDescription": "Local sales tax",
          "original": 2000,
          "retail": 1800,
          "net": 1600
        }
      ],
      "offerDiscount": {
        "retail": 2000,
        "net": 2000,
        "includedTaxes": [
          {
            "name": "Sales Tax",
            "shortDescription": "Local sales tax",
            "retail": 200,
            "net": 200
          }
        ]
      }
    },
    "pricingFrom": {
      "currency": "USD",
      "currencyPrecision": 2,
      "net": 18000,
      "original": 22000,
      "retail": 20000,
      "includedTaxes": [
        {
          "name": "Sales Tax",
          "shortDescription": "Local sales tax",
          "original": 2000,
          "retail": 1800,
          "net": 1600
        }
      ],
      "offerDiscount": {
        "retail": 2000,
        "net": 2000,
        "includedTaxes": [
          {
            "name": "Sales Tax",
            "shortDescription": "Local sales tax",
            "retail": 200,
            "net": 200
          }
        ]
      }
    },
    "itinerary": [
      {
        "name": "Morning City Tour",
        "type": "STANDARD",
        "description": "Morning departure with central pickup included.",
        "address": "123 Main St, San Francisco, CA",
        "googlePlaceId": "google_place_id-example",
        "latitude": 10,
        "longitude": 10,
        "travelTime": "15",
        "travelTimeAmount": 220,
        "travelTimeUnit": "MINUTE",
        "duration": "2",
        "durationAmount": 220,
        "durationUnit": "HOUR"
      }
    ],
    "extras": [
      {
        "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
        "internalName": "Morning City Tour",
        "reference": "REF-2026-001",
        "title": "Summer Promotion",
        "shortDescription": "Central departure with multilingual guide.",
        "coverImageUrl": "https://www.city-sightseeing.com",
        "duration": "2",
        "durationAmount": 220,
        "durationUnit": "HOUR",
        "tags": [
          "vip",
          "partner"
        ],
        "restrictions": {
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                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "pricingFrom": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "extras": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "internalName": "Morning City Tour",
            "reference": "REF-2026-001",
            "title": "Summer Promotion",
            "shortDescription": "Central departure with multilingual guide.",
            "coverImageUrl": "https://www.city-sightseeing.com",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR",
            "tags": [
              "vip",
              "partner"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            }
          }
        ],
        "questions": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "title": "Summer Promotion",
            "required": true,
            "inputType": "select",
            "maxLength": 2,
            "selectOptions": [
              {
                "value": "value-example",
                "label": "label-example"
              }
            ]
          }
        ],
        "isMembership": true,
        "membershipBenefit": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        }
      },
      "unitId": "unit_adult",
      "unitType": "ADULT",
      "utcNoshowedAt": "2026-05-14T13:00:00Z",
      "utcRebookedAt": "2026-05-14T13:00:00Z",
      "utcRedeemedAt": "2026-05-14T13:00:00Z",
      "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "visibleContactFields": [
        "fullName",
        "emailAddress"
      ],
      "weightUnit": "kg",
      "weightValue": 20,
      "pricing": {
        "currency": "USD",
        "currencyPrecision": 2,
        "net": 18000,
        "original": 22000,
        "retail": 20000,
        "includedTaxes": [
          {
            "name": "Sales Tax",
            "shortDescription": "Local sales tax",
            "original": 2000,
            "retail": 1800,
            "net": 1600
          }
        ],
        "offerDiscount": {
          "retail": 2000,
          "net": 2000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "retail": 200,
              "net": 200
            }
          ]
        }
      },
      "offer": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "title": "Summer Promotion",
        "label": "Save 20%",
        "code": "SUMMER25",
        "description": "20% off selected departures this month.",
        "netDiscount": "FULL",
        "restrictions": {
          "minUnits": 1,
          "maxUnits": 10,
          "minTotal": 0,
          "maxTotal": 50000,
          "unitIds": [
            "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
          ]
        },
        "usable": true,
        "unusableReason": "Offer is not valid for the selected date.",
        "membershipBenefit": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        }
      },
      "offerCode": "SUMMER25",
      "offerComparisons": [
        {
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offer": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "title": "Summer Promotion",
            "label": "Save 20%",
            "code": "SUMMER25",
            "description": "20% off selected departures this month.",
            "netDiscount": "FULL",
            "restrictions": {
              "minUnits": 1,
              "maxUnits": 10,
              "minTotal": 0,
              "maxTotal": 50000,
              "unitIds": [
                "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
              ]
            },
            "usable": true,
            "unusableReason": "Offer is not valid for the selected date.",
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        }
      ],
      "offerIsCombination": true,
      "offerTitle": "Summer Promotion",
      "offers": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "title": "Summer Promotion",
          "label": "Save 20%",
          "code": "SUMMER25",
          "description": "20% off selected departures this month.",
          "netDiscount": "FULL",
          "restrictions": {
            "minUnits": 1,
            "maxUnits": 10,
            "minTotal": 0,
            "maxTotal": 50000,
            "unitIds": [
              "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
              "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
            ]
          },
          "usable": true,
          "unusableReason": "Offer is not valid for the selected date.",
          "membershipBenefit": {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        }
      ],
      "extraItems": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "resellerReference": "RES-BOOK-10045",
          "supplierReference": "SUP-BOOK-7782",
          "extraId": "extra_fast_track",
          "status": "CONFIRMED",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "visibleContactFields": [
            "fullName",
            "emailAddress"
          ],
          "requiredContactFields": [
            "fullName",
            "emailAddress"
          ],
          "ticket": {
            "redemptionMethod": "DIGITAL",
            "utcRedeemedAt": "2026-05-14T13:00:00Z",
            "utcNoshowedAt": "2026-05-14T13:00:00Z",
            "deliveryOptions": [
              {
                "deliveryFormat": "PDF_URL",
                "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
              }
            ]
          },
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "offerIsCombination": true,
          "offerComparisons": [
            {
              "offerCode": "SUMMER25",
              "offerTitle": "Summer Promotion",
              "pricing": {
                "currency": "USD",
                "currencyPrecision": 2,
                "net": 18000,
                "original": 22000,
                "retail": 20000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "original": 2000,
                    "retail": 1800,
                    "net": 1600
                  }
                ],
                "offerDiscount": {
                  "retail": 2000,
                  "net": 2000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "retail": 200,
                      "net": 200
                    }
                  ]
                }
              },
              "offer": {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "tags": [
                  "vip",
                  "partner"
                ],
                "title": "Summer Promotion",
                "label": "Save 20%",
                "code": "SUMMER25",
                "description": "20% off selected departures this month.",
                "netDiscount": "FULL",
                "restrictions": {
                  "minUnits": 1,
                  "maxUnits": 10,
                  "minTotal": 0,
                  "maxTotal": 50000,
                  "unitIds": [
                    "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                    "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
                  ]
                },
                "usable": true,
                "unusableReason": "Offer is not valid for the selected date.",
                "membershipBenefit": {
                  "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                  "title": "Summer Promotion",
                  "description": "Morning departure with central pickup included."
                }
              }
            }
          ]
        }
      ],
      "packageIncludeId": "package_include_id-example",
      "packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "questionAnswers": [
        {
          "questionId": "question_dietary_requirements",
          "value": "value-example"
        }
      ]
    }
  ]
}

Lookup by reference, email, or mobile.

Redeem

post

Redeem one or more redemption codes.

Body

application/json

redemptionCodeone ofOptional

Redemption code value.

Example: SUMMER25

stringOptional

or

string[]Optional

referencestringOptional

Reference value.

Example: REF-2026-001

emailstringOptional

Email value.

Example: [email protected]

mobilestringOptional

Mobile value.

Example: [phone]

timestampstringOptional

Timestamp value.

Example: 2026-05-14T13:00:00Z

notesstringOptional

Notes value.

Example: Vegetarian meal requested

Responses

200

Successful response

application/json

or

post

/redemption/redeem

HTTPcURLJavaScriptPython

POST /octo/redemption/redeem HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 190

{
  "redemptionCode": "SUMMER25",
  "reference": "REF-2026-001",
  "email": "[email protected]",
  "mobile": "[phone]",
  "timestamp": "2026-05-14T13:00:00Z",
  "notes": "Vegetarian meal requested"
}

200

Successful response

{
  "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
  "reference": "REF-2026-001",
  "redemptionCode": "SUMMER25",
  "redeemable": true,
  "unredeemableReason": "unredeemable_reason-example",
  "unredeemableReasonCode": "SUMMER25",
  "status": "CONFIRMED",
  "product": {
    "allowFreesale": true,
    "availabilityRequired": true,
    "availabilityType": "START_TIME",
    "deliveryFormats": [
      "PDF_URL",
      "QRCODE"
    ],
    "deliveryMethods": [
      "VOUCHER",
      "TICKET"
    ],
    "fixedWeight": true,
    "freesaleDurationAmount": 220,
    "freesaleDurationRoundup": true,
    "freesaleDurationRoundupUnit": "HOUR",
    "freesaleDurationUnit": "HOUR",
    "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
    "instantConfirmation": true,
    "instantDelivery": true,
    "internalName": "Walking Tour of Barcelona",
    "locale": "en",
    "operator": {
      "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "name": "Morning City Tour"
    },
    "options": [
      {
        "availabilityCutoff": "2026-05-14T09:00:00-04:00",
        "availabilityCutoffAmount": 2,
        "availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
        "availabilityLocalDateEnd": "2026-12-31",
        "availabilityLocalDateStart": "2026-01-01",
        "availabilityLocalStartTimes": [
          "09:00",
          "13:00"
        ],
        "availabilityNotice": "2026-05-14T09:00:00-04:00",
        "availabilityNoticeAmount": 2,
        "availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
        "cancellationCutoff": "24",
        "cancellationCutoffAmount": 2,
        "cancellationCutoffUnit": "HOUR",
        "default": true,
        "id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
        "internalName": "DEFAULT",
        "reference": "REF-2026-001",
        "requiredContactFields": [
          "fullName",
          "emailAddress"
        ],
        "restrictions": {
          "minUnits": 2,
          "maxUnits": 2,
          "minPaxCount": 2,
          "maxPaxCount": 2,
          "minTotal": 2,
          "maxTotal": 2,
          "unitIds": [
            "unit_adult",
            "unit_child"
          ]
        },
        "tags": [
          "vip",
          "partner"
        ],
        "units": [
          {
            "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "internalName": "Adult",
            "reference": "adult",
            "requiredContactFields": [
              "fullName",
              "emailAddress"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "tags": [
              "vip",
              "partner"
            ],
            "type": "ADULT",
            "visibleContactFields": [
              "fullName",
              "emailAddress"
            ],
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "extras": [
              {
                "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "internalName": "Morning City Tour",
                "reference": "REF-2026-001",
                "title": "Summer Promotion",
                "shortDescription": "Central departure with multilingual guide.",
                "coverImageUrl": "https://www.city-sightseeing.com",
                "duration": "2",
                "durationAmount": 220,
                "durationUnit": "HOUR",
                "tags": [
                  "vip",
                  "partner"
                ],
                "restrictions": {
                  "required": true,
                  "default": true,
                  "minAge": 34,
                  "maxAge": 34,
                  "idRequired": true,
                  "minQuantity": 2,
                  "maxQuantity": 2,
                  "paxCount": 2,
                  "accompaniedBy": [
                    "accompanied_by-example"
                  ],
                  "accompaniedByRatio": 2,
                  "accompaniedByRatioDenominator": 2
                },
                "pricingFrom": {
                  "currency": "USD",
                  "currencyPrecision": 2,
                  "net": 18000,
                  "original": 22000,
                  "retail": 20000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "original": 2000,
                      "retail": 1800,
                      "net": 1600
                    }
                  ],
                  "offerDiscount": {
                    "retail": 2000,
                    "net": 2000,
                    "includedTaxes": [
                      {
                        "name": "Sales Tax",
                        "shortDescription": "Local sales tax",
                        "retail": 200,
                        "net": 200
                      }
                    ]
                  }
                },
                "pricing": {
                  "currency": "USD",
                  "currencyPrecision": 2,
                  "net": 18000,
                  "original": 22000,
                  "retail": 20000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "original": 2000,
                      "retail": 1800,
                      "net": 1600
                    }
                  ],
                  "offerDiscount": {
                    "retail": 2000,
                    "net": 2000,
                    "includedTaxes": [
                      {
                        "name": "Sales Tax",
                        "shortDescription": "Local sales tax",
                        "retail": 200,
                        "net": 200
                      }
                    ]
                  }
                }
              }
            ],
            "questions": [
              {
                "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "title": "Summer Promotion",
                "required": true,
                "inputType": "select",
                "maxLength": 2,
                "selectOptions": [
                  {
                    "value": "value-example",
                    "label": "label-example"
                  }
                ]
              }
            ],
            "isMembership": true,
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        ],
        "visibleContactFields": [
          "fullName",
          "emailAddress"
        ],
        "pricing": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "pricingFrom": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "itinerary": [
          {
            "name": "Morning City Tour",
            "type": "STANDARD",
            "description": "Morning departure with central pickup included.",
            "address": "123 Main St, San Francisco, CA",
            "googlePlaceId": "google_place_id-example",
            "latitude": 10,
            "longitude": 10,
            "travelTime": "15",
            "travelTimeAmount": 220,
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            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "visibleContactFields": [
            "fullName",
            "emailAddress"
          ],
          "requiredContactFields": [
            "fullName",
            "emailAddress"
          ],
          "ticket": {
            "redemptionMethod": "DIGITAL",
            "utcRedeemedAt": "2026-05-14T13:00:00Z",
            "utcNoshowedAt": "2026-05-14T13:00:00Z",
            "deliveryOptions": [
              {
                "deliveryFormat": "PDF_URL",
                "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
              }
            ]
          },
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "offerIsCombination": true,
          "offerComparisons": [
            {
              "offerCode": "SUMMER25",
              "offerTitle": "Summer Promotion",
              "pricing": {
                "currency": "USD",
                "currencyPrecision": 2,
                "net": 18000,
                "original": 22000,
                "retail": 20000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "original": 2000,
                    "retail": 1800,
                    "net": 1600
                  }
                ],
                "offerDiscount": {
                  "retail": 2000,
                  "net": 2000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "retail": 200,
                      "net": 200
                    }
                  ]
                }
              },
              "offer": {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "tags": [
                  "vip",
                  "partner"
                ],
                "title": "Summer Promotion",
                "label": "Save 20%",
                "code": "SUMMER25",
                "description": "20% off selected departures this month.",
                "netDiscount": "FULL",
                "restrictions": {
                  "minUnits": 1,
                  "maxUnits": 10,
                  "minTotal": 0,
                  "maxTotal": 50000,
                  "unitIds": [
                    "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                    "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
                  ]
                },
                "usable": true,
                "unusableReason": "Offer is not valid for the selected date.",
                "membershipBenefit": {
                  "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                  "title": "Summer Promotion",
                  "description": "Morning departure with central pickup included."
                }
              }
            }
          ]
        }
      ],
      "packageIncludeId": "package_include_id-example",
      "packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "questionAnswers": [
        {
          "questionId": "question_dietary_requirements",
          "value": "value-example"
        }
      ]
    }
  ]
}

Redeem one or more redemption codes.

Cancel Redemption (Unredeem)

delete

Cancel redemption (unredeem) for one or more redemption codes.

Body

application/json

redemptionCodeone ofOptional

Redemption code value.

Example: SUMMER25

stringOptional

or

string[]Optional

referencestringOptional

Reference value.

Example: REF-2026-001

emailstringOptional

Email value.

Example: [email protected]

mobilestringOptional

Mobile value.

Example: [phone]

timestampstringOptional

Timestamp value.

Example: 2026-05-14T13:00:00Z

notesstringOptional

Notes value.

Example: Vegetarian meal requested

Responses

200

Successful response

application/json

or

delete

/redemption/redeem

HTTPcURLJavaScriptPython

DELETE /octo/redemption/redeem HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 190

{
  "redemptionCode": "SUMMER25",
  "reference": "REF-2026-001",
  "email": "[email protected]",
  "mobile": "[phone]",
  "timestamp": "2026-05-14T13:00:00Z",
  "notes": "Vegetarian meal requested"
}

200

Successful response

{
  "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
  "reference": "REF-2026-001",
  "redemptionCode": "SUMMER25",
  "redeemable": true,
  "unredeemableReason": "unredeemable_reason-example",
  "unredeemableReasonCode": "SUMMER25",
  "status": "CONFIRMED",
  "product": {
    "allowFreesale": true,
    "availabilityRequired": true,
    "availabilityType": "START_TIME",
    "deliveryFormats": [
      "PDF_URL",
      "QRCODE"
    ],
    "deliveryMethods": [
      "VOUCHER",
      "TICKET"
    ],
    "fixedWeight": true,
    "freesaleDurationAmount": 220,
    "freesaleDurationRoundup": true,
    "freesaleDurationRoundupUnit": "HOUR",
    "freesaleDurationUnit": "HOUR",
    "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
    "instantConfirmation": true,
    "instantDelivery": true,
    "internalName": "Walking Tour of Barcelona",
    "locale": "en",
    "operator": {
      "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "name": "Morning City Tour"
    },
    "options": [
      {
        "availabilityCutoff": "2026-05-14T09:00:00-04:00",
        "availabilityCutoffAmount": 2,
        "availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
        "availabilityLocalDateEnd": "2026-12-31",
        "availabilityLocalDateStart": "2026-01-01",
        "availabilityLocalStartTimes": [
          "09:00",
          "13:00"
        ],
        "availabilityNotice": "2026-05-14T09:00:00-04:00",
        "availabilityNoticeAmount": 2,
        "availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
        "cancellationCutoff": "24",
        "cancellationCutoffAmount": 2,
        "cancellationCutoffUnit": "HOUR",
        "default": true,
        "id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
        "internalName": "DEFAULT",
        "reference": "REF-2026-001",
        "requiredContactFields": [
          "fullName",
          "emailAddress"
        ],
        "restrictions": {
          "minUnits": 2,
          "maxUnits": 2,
          "minPaxCount": 2,
          "maxPaxCount": 2,
          "minTotal": 2,
          "maxTotal": 2,
          "unitIds": [
            "unit_adult",
            "unit_child"
          ]
        },
        "tags": [
          "vip",
          "partner"
        ],
        "units": [
          {
            "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "internalName": "Adult",
            "reference": "adult",
            "requiredContactFields": [
              "fullName",
              "emailAddress"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "tags": [
              "vip",
              "partner"
            ],
            "type": "ADULT",
            "visibleContactFields": [
              "fullName",
              "emailAddress"
            ],
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "extras": [
              {
                "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "internalName": "Morning City Tour",
                "reference": "REF-2026-001",
                "title": "Summer Promotion",
                "shortDescription": "Central departure with multilingual guide.",
                "coverImageUrl": "https://www.city-sightseeing.com",
                "duration": "2",
                "durationAmount": 220,
                "durationUnit": "HOUR",
                "tags": [
                  "vip",
                  "partner"
                ],
                "restrictions": {
                  "required": true,
                  "default": true,
                  "minAge": 34,
                  "maxAge": 34,
                  "idRequired": true,
                  "minQuantity": 2,
                  "maxQuantity": 2,
                  "paxCount": 2,
                  "accompaniedBy": [
                    "accompanied_by-example"
                  ],
                  "accompaniedByRatio": 2,
                  "accompaniedByRatioDenominator": 2
                },
                "pricingFrom": {
                  "currency": "USD",
                  "currencyPrecision": 2,
                  "net": 18000,
                  "original": 22000,
                  "retail": 20000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "original": 2000,
                      "retail": 1800,
                      "net": 1600
                    }
                  ],
                  "offerDiscount": {
                    "retail": 2000,
                    "net": 2000,
                    "includedTaxes": [
                      {
                        "name": "Sales Tax",
                        "shortDescription": "Local sales tax",
                        "retail": 200,
                        "net": 200
                      }
                    ]
                  }
                },
                "pricing": {
                  "currency": "USD",
                  "currencyPrecision": 2,
                  "net": 18000,
                  "original": 22000,
                  "retail": 20000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "original": 2000,
                      "retail": 1800,
                      "net": 1600
                    }
                  ],
                  "offerDiscount": {
                    "retail": 2000,
                    "net": 2000,
                    "includedTaxes": [
                      {
                        "name": "Sales Tax",
                        "shortDescription": "Local sales tax",
                        "retail": 200,
                        "net": 200
                      }
                    ]
                  }
                }
              }
            ],
            "questions": [
              {
                "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "title": "Summer Promotion",
                "required": true,
                "inputType": "select",
                "maxLength": 2,
                "selectOptions": [
                  {
                    "value": "value-example",
                    "label": "label-example"
                  }
                ]
              }
            ],
            "isMembership": true,
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        ],
        "visibleContactFields": [
          "fullName",
          "emailAddress"
        ],
        "pricing": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "pricingFrom": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "itinerary": [
          {
            "name": "Morning City Tour",
            "type": "STANDARD",
            "description": "Morning departure with central pickup included.",
            "address": "123 Main St, San Francisco, CA",
            "googlePlaceId": "google_place_id-example",
            "latitude": 10,
            "longitude": 10,
            "travelTime": "15",
            "travelTimeAmount": 220,
            "travelTimeUnit": "MINUTE",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR"
          }
        ],
        "extras": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "internalName": "Morning City Tour",
            "reference": "REF-2026-001",
            "title": "Summer Promotion",
            "shortDescription": "Central departure with multilingual guide.",
            "coverImageUrl": "https://www.city-sightseeing.com",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR",
            "tags": [
              "vip",
              "partner"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            }
          }
        ],
        "packageIncludes": [
          "[Circular Reference]"
        ],
        "dropoffAvailable": true,
        "dropoffPoints": [
          {
            "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included.",
            "localDateTime": "2026-05-14",
            "localDateTimeTo": "2026-05-14",
            "latitude": 10,
            "longitude": 10,
            "address": "123 Main St, San Francisco, CA",
            "googlePlaceId": "google_place_id-example"
          }
        ],
        "dropoffRequired": true,
        "pickupAvailable": true,
        "pickupPoints": [
          {
            "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included.",
            "localDateTime": "2026-05-14",
            "localDateTimeTo": "2026-05-14",
            "latitude": 10,
            "longitude": 10,
            "address": "123 Main St, San Francisco, CA",
            "googlePlaceId": "google_place_id-example"
          }
        ],
        "pickupRequired": true,
        "questions": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "title": "Summer Promotion",
            "required": true,
            "inputType": "select",
            "maxLength": 2,
            "selectOptions": [
              {
                "value": "value-example",
                "label": "label-example"
              }
            ]
          }
        ],
        "rentalDurations": [
          {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        ]
      }
    ],
    "redemptionMethod": "DIGITAL",
    "reference": "BRC-WALK",
    "settlementMethods": [
      "DIRECT",
      "DEFERRED"
    ],
    "tags": [
      "vip",
      "partner"
    ],
    "timeZone": "Europe/Madrid",
    "weightUnit": "kg",
    "availableCurrencies": [
      "USD",
      "EUR"
    ],
    "defaultCurrency": "USD",
    "hidePricingFrom": true,
    "includeTax": true,
    "includedTaxes": [
      {
        "name": "Sales Tax",
        "shortDescription": "Local sales tax",
        "original": 2000,
        "retail": 1800,
        "net": 1600
      }
    ],
    "pricingMultiplier": 10,
    "pricingPer": "UNIT",
    "isPackage": true,
    "isPackagePass": true,
    "packageProduct": true,
    "isRental": true,
    "isMembership": true,
    "membershipAutoRenew": true
  },
  "option": {
    "availabilityCutoff": "2026-05-14T09:00:00-04:00",
    "availabilityCutoffAmount": 2,
    "availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
    "availabilityLocalDateEnd": "2026-12-31",
    "availabilityLocalDateStart": "2026-01-01",
    "availabilityLocalStartTimes": [
      "09:00",
      "13:00"
    ],
    "availabilityNotice": "2026-05-14T09:00:00-04:00",
    "availabilityNoticeAmount": 2,
    "availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
    "cancellationCutoff": "24",
    "cancellationCutoffAmount": 2,
    "cancellationCutoffUnit": "HOUR",
    "default": true,
    "id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
    "internalName": "DEFAULT",
    "reference": "REF-2026-001",
    "requiredContactFields": [
      "fullName",
      "emailAddress"
    ],
    "restrictions": {
      "minUnits": 2,
      "maxUnits": 2,
      "minPaxCount": 2,
      "maxPaxCount": 2,
      "minTotal": 2,
      "maxTotal": 2,
      "unitIds": [
        "unit_adult",
        "unit_child"
      ]
    },
    "tags": [
      "vip",
      "partner"
    ],
    "units": [
      {
        "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
        "internalName": "Adult",
        "reference": "adult",
        "requiredContactFields": [
          "fullName",
          "emailAddress"
        ],
        "restrictions": {
          "required": true,
          "default": true,
          "minAge": 34,
          "maxAge": 34,
          "idRequired": true,
          "minQuantity": 2,
          "maxQuantity": 2,
          "paxCount": 2,
          "accompaniedBy": [
            "accompanied_by-example"
          ],
          "accompaniedByRatio": 2,
          "accompaniedByRatioDenominator": 2
        },
        "tags": [
          "vip",
          "partner"
        ],
        "type": "ADULT",
        "visibleContactFields": [
          "fullName",
          "emailAddress"
        ],
        "pricing": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "pricingFrom": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "extras": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "internalName": "Morning City Tour",
            "reference": "REF-2026-001",
            "title": "Summer Promotion",
            "shortDescription": "Central departure with multilingual guide.",
            "coverImageUrl": "https://www.city-sightseeing.com",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR",
            "tags": [
              "vip",
              "partner"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
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        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
      "localDateTimeEnd": "2026-05-14T13:00:00Z",
      "localDateTimeStart": "2026-05-14T13:00:00Z",
      "originalRebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "rebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "requiredContactFields": [
        "fullName",
        "emailAddress"
      ],
      "resellerReference": "RES-BOOK-10045",
      "scans": [
        {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "status": "CONFIRMED",
          "utcScannedAt": "2026-05-14T13:00:00Z",
          "seller": {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "name": "Morning City Tour",
            "reference": "REF-2026-001",
            "tags": [
              "vip",
              "partner"
            ],
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]"
          }
        }
      ],
      "status": "CONFIRMED",
      "supplierReference": "SUP-BOOK-7782",
      "ticket": {
        "redemptionMethod": "DIGITAL",
        "utcRedeemedAt": "2026-05-14T13:00:00Z",
        "utcNoshowedAt": "2026-05-14T13:00:00Z",
        "deliveryOptions": [
          {
            "deliveryFormat": "PDF_URL",
            "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
          }
        ]
      },
      "unit": {
        "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
        "internalName": "Adult",
        "reference": "adult",
        "requiredContactFields": [
          "fullName",
          "emailAddress"
        ],
        "restrictions": {
          "required": true,
          "default": true,
          "minAge": 34,
          "maxAge": 34,
          "idRequired": true,
          "minQuantity": 2,
          "maxQuantity": 2,
          "paxCount": 2,
          "accompaniedBy": [
            "accompanied_by-example"
          ],
          "accompaniedByRatio": 2,
          "accompaniedByRatioDenominator": 2
        },
        "tags": [
          "vip",
          "partner"
        ],
        "type": "ADULT",
        "visibleContactFields": [
          "fullName",
          "emailAddress"
        ],
        "pricing": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "pricingFrom": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "extras": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "internalName": "Morning City Tour",
            "reference": "REF-2026-001",
            "title": "Summer Promotion",
            "shortDescription": "Central departure with multilingual guide.",
            "coverImageUrl": "https://www.city-sightseeing.com",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR",
            "tags": [
              "vip",
              "partner"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            }
          }
        ],
        "questions": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "title": "Summer Promotion",
            "required": true,
            "inputType": "select",
            "maxLength": 2,
            "selectOptions": [
              {
                "value": "value-example",
                "label": "label-example"
              }
            ]
          }
        ],
        "isMembership": true,
        "membershipBenefit": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        }
      },
      "unitId": "unit_adult",
      "unitType": "ADULT",
      "utcNoshowedAt": "2026-05-14T13:00:00Z",
      "utcRebookedAt": "2026-05-14T13:00:00Z",
      "utcRedeemedAt": "2026-05-14T13:00:00Z",
      "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "visibleContactFields": [
        "fullName",
        "emailAddress"
      ],
      "weightUnit": "kg",
      "weightValue": 20,
      "pricing": {
        "currency": "USD",
        "currencyPrecision": 2,
        "net": 18000,
        "original": 22000,
        "retail": 20000,
        "includedTaxes": [
          {
            "name": "Sales Tax",
            "shortDescription": "Local sales tax",
            "original": 2000,
            "retail": 1800,
            "net": 1600
          }
        ],
        "offerDiscount": {
          "retail": 2000,
          "net": 2000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "retail": 200,
              "net": 200
            }
          ]
        }
      },
      "offer": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "title": "Summer Promotion",
        "label": "Save 20%",
        "code": "SUMMER25",
        "description": "20% off selected departures this month.",
        "netDiscount": "FULL",
        "restrictions": {
          "minUnits": 1,
          "maxUnits": 10,
          "minTotal": 0,
          "maxTotal": 50000,
          "unitIds": [
            "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
          ]
        },
        "usable": true,
        "unusableReason": "Offer is not valid for the selected date.",
        "membershipBenefit": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        }
      },
      "offerCode": "SUMMER25",
      "offerComparisons": [
        {
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offer": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "title": "Summer Promotion",
            "label": "Save 20%",
            "code": "SUMMER25",
            "description": "20% off selected departures this month.",
            "netDiscount": "FULL",
            "restrictions": {
              "minUnits": 1,
              "maxUnits": 10,
              "minTotal": 0,
              "maxTotal": 50000,
              "unitIds": [
                "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
              ]
            },
            "usable": true,
            "unusableReason": "Offer is not valid for the selected date.",
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        }
      ],
      "offerIsCombination": true,
      "offerTitle": "Summer Promotion",
      "offers": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "title": "Summer Promotion",
          "label": "Save 20%",
          "code": "SUMMER25",
          "description": "20% off selected departures this month.",
          "netDiscount": "FULL",
          "restrictions": {
            "minUnits": 1,
            "maxUnits": 10,
            "minTotal": 0,
            "maxTotal": 50000,
            "unitIds": [
              "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
              "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
            ]
          },
          "usable": true,
          "unusableReason": "Offer is not valid for the selected date.",
          "membershipBenefit": {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        }
      ],
      "extraItems": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "resellerReference": "RES-BOOK-10045",
          "supplierReference": "SUP-BOOK-7782",
          "extraId": "extra_fast_track",
          "status": "CONFIRMED",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "visibleContactFields": [
            "fullName",
            "emailAddress"
          ],
          "requiredContactFields": [
            "fullName",
            "emailAddress"
          ],
          "ticket": {
            "redemptionMethod": "DIGITAL",
            "utcRedeemedAt": "2026-05-14T13:00:00Z",
            "utcNoshowedAt": "2026-05-14T13:00:00Z",
            "deliveryOptions": [
              {
                "deliveryFormat": "PDF_URL",
                "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
              }
            ]
          },
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "offerIsCombination": true,
          "offerComparisons": [
            {
              "offerCode": "SUMMER25",
              "offerTitle": "Summer Promotion",
              "pricing": {
                "currency": "USD",
                "currencyPrecision": 2,
                "net": 18000,
                "original": 22000,
                "retail": 20000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "original": 2000,
                    "retail": 1800,
                    "net": 1600
                  }
                ],
                "offerDiscount": {
                  "retail": 2000,
                  "net": 2000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "retail": 200,
                      "net": 200
                    }
                  ]
                }
              },
              "offer": {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "tags": [
                  "vip",
                  "partner"
                ],
                "title": "Summer Promotion",
                "label": "Save 20%",
                "code": "SUMMER25",
                "description": "20% off selected departures this month.",
                "netDiscount": "FULL",
                "restrictions": {
                  "minUnits": 1,
                  "maxUnits": 10,
                  "minTotal": 0,
                  "maxTotal": 50000,
                  "unitIds": [
                    "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                    "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
                  ]
                },
                "usable": true,
                "unusableReason": "Offer is not valid for the selected date.",
                "membershipBenefit": {
                  "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                  "title": "Summer Promotion",
                  "description": "Morning departure with central pickup included."
                }
              }
            }
          ]
        }
      ],
      "packageIncludeId": "package_include_id-example",
      "packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "questionAnswers": [
        {
          "questionId": "question_dietary_requirements",
          "value": "value-example"
        }
      ]
    }
  ]
}

Cancel redemption (unredeem) for one or more redemption codes.

Mark No-show

post

Mark one or more redemption codes as no-show.

Body

application/json

redemptionCodeone ofOptional

Redemption code value.

Example: SUMMER25

stringOptional

or

string[]Optional

referencestringOptional

Reference value.

Example: REF-2026-001

emailstringOptional

Email value.

Example: [email protected]

mobilestringOptional

Mobile value.

Example: [phone]

timestampstringOptional

Timestamp value.

Example: 2026-05-14T13:00:00Z

notesstringOptional

Notes value.

Example: Vegetarian meal requested

Responses

200

Successful response

application/json

or

post

/redemption/noshow

HTTPcURLJavaScriptPython

POST /octo/redemption/noshow HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 190

{
  "redemptionCode": "SUMMER25",
  "reference": "REF-2026-001",
  "email": "[email protected]",
  "mobile": "[phone]",
  "timestamp": "2026-05-14T13:00:00Z",
  "notes": "Vegetarian meal requested"
}

200

Successful response

{
  "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
  "reference": "REF-2026-001",
  "redemptionCode": "SUMMER25",
  "redeemable": true,
  "unredeemableReason": "unredeemable_reason-example",
  "unredeemableReasonCode": "SUMMER25",
  "status": "CONFIRMED",
  "product": {
    "allowFreesale": true,
    "availabilityRequired": true,
    "availabilityType": "START_TIME",
    "deliveryFormats": [
      "PDF_URL",
      "QRCODE"
    ],
    "deliveryMethods": [
      "VOUCHER",
      "TICKET"
    ],
    "fixedWeight": true,
    "freesaleDurationAmount": 220,
    "freesaleDurationRoundup": true,
    "freesaleDurationRoundupUnit": "HOUR",
    "freesaleDurationUnit": "HOUR",
    "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
    "instantConfirmation": true,
    "instantDelivery": true,
    "internalName": "Walking Tour of Barcelona",
    "locale": "en",
    "operator": {
      "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "name": "Morning City Tour"
    },
    "options": [
      {
        "availabilityCutoff": "2026-05-14T09:00:00-04:00",
        "availabilityCutoffAmount": 2,
        "availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
        "availabilityLocalDateEnd": "2026-12-31",
        "availabilityLocalDateStart": "2026-01-01",
        "availabilityLocalStartTimes": [
          "09:00",
          "13:00"
        ],
        "availabilityNotice": "2026-05-14T09:00:00-04:00",
        "availabilityNoticeAmount": 2,
        "availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
        "cancellationCutoff": "24",
        "cancellationCutoffAmount": 2,
        "cancellationCutoffUnit": "HOUR",
        "default": true,
        "id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
        "internalName": "DEFAULT",
        "reference": "REF-2026-001",
        "requiredContactFields": [
          "fullName",
          "emailAddress"
        ],
        "restrictions": {
          "minUnits": 2,
          "maxUnits": 2,
          "minPaxCount": 2,
          "maxPaxCount": 2,
          "minTotal": 2,
          "maxTotal": 2,
          "unitIds": [
            "unit_adult",
            "unit_child"
          ]
        },
        "tags": [
          "vip",
          "partner"
        ],
        "units": [
          {
            "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "internalName": "Adult",
            "reference": "adult",
            "requiredContactFields": [
              "fullName",
              "emailAddress"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "tags": [
              "vip",
              "partner"
            ],
            "type": "ADULT",
            "visibleContactFields": [
              "fullName",
              "emailAddress"
            ],
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "extras": [
              {
                "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "internalName": "Morning City Tour",
                "reference": "REF-2026-001",
                "title": "Summer Promotion",
                "shortDescription": "Central departure with multilingual guide.",
                "coverImageUrl": "https://www.city-sightseeing.com",
                "duration": "2",
                "durationAmount": 220,
                "durationUnit": "HOUR",
                "tags": [
                  "vip",
                  "partner"
                ],
                "restrictions": {
                  "required": true,
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            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offer": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "title": "Summer Promotion",
            "label": "Save 20%",
            "code": "SUMMER25",
            "description": "20% off selected departures this month.",
            "netDiscount": "FULL",
            "restrictions": {
              "minUnits": 1,
              "maxUnits": 10,
              "minTotal": 0,
              "maxTotal": 50000,
              "unitIds": [
                "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
              ]
            },
            "usable": true,
            "unusableReason": "Offer is not valid for the selected date.",
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        }
      ],
      "offerIsCombination": true,
      "offerTitle": "Summer Promotion",
      "offers": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "title": "Summer Promotion",
          "label": "Save 20%",
          "code": "SUMMER25",
          "description": "20% off selected departures this month.",
          "netDiscount": "FULL",
          "restrictions": {
            "minUnits": 1,
            "maxUnits": 10,
            "minTotal": 0,
            "maxTotal": 50000,
            "unitIds": [
              "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
              "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
            ]
          },
          "usable": true,
          "unusableReason": "Offer is not valid for the selected date.",
          "membershipBenefit": {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        }
      ],
      "extraItems": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "resellerReference": "RES-BOOK-10045",
          "supplierReference": "SUP-BOOK-7782",
          "extraId": "extra_fast_track",
          "status": "CONFIRMED",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "visibleContactFields": [
            "fullName",
            "emailAddress"
          ],
          "requiredContactFields": [
            "fullName",
            "emailAddress"
          ],
          "ticket": {
            "redemptionMethod": "DIGITAL",
            "utcRedeemedAt": "2026-05-14T13:00:00Z",
            "utcNoshowedAt": "2026-05-14T13:00:00Z",
            "deliveryOptions": [
              {
                "deliveryFormat": "PDF_URL",
                "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
              }
            ]
          },
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "offerIsCombination": true,
          "offerComparisons": [
            {
              "offerCode": "SUMMER25",
              "offerTitle": "Summer Promotion",
              "pricing": {
                "currency": "USD",
                "currencyPrecision": 2,
                "net": 18000,
                "original": 22000,
                "retail": 20000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "original": 2000,
                    "retail": 1800,
                    "net": 1600
                  }
                ],
                "offerDiscount": {
                  "retail": 2000,
                  "net": 2000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "retail": 200,
                      "net": 200
                    }
                  ]
                }
              },
              "offer": {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "tags": [
                  "vip",
                  "partner"
                ],
                "title": "Summer Promotion",
                "label": "Save 20%",
                "code": "SUMMER25",
                "description": "20% off selected departures this month.",
                "netDiscount": "FULL",
                "restrictions": {
                  "minUnits": 1,
                  "maxUnits": 10,
                  "minTotal": 0,
                  "maxTotal": 50000,
                  "unitIds": [
                    "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                    "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
                  ]
                },
                "usable": true,
                "unusableReason": "Offer is not valid for the selected date.",
                "membershipBenefit": {
                  "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                  "title": "Summer Promotion",
                  "description": "Morning departure with central pickup included."
                }
              }
            }
          ]
        }
      ],
      "packageIncludeId": "package_include_id-example",
      "packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "questionAnswers": [
        {
          "questionId": "question_dietary_requirements",
          "value": "value-example"
        }
      ]
    }
  ]
}

Mark one or more redemption codes as no-show.

No-show Route Variant

delete

Route variant currently mapped to the same action as DELETE /redemption/redeem.

Body

application/json

redemptionCodeone ofOptional

Redemption code value.

Example: SUMMER25

stringOptional

or

string[]Optional

referencestringOptional

Reference value.

Example: REF-2026-001

emailstringOptional

Email value.

Example: [email protected]

mobilestringOptional

Mobile value.

Example: [phone]

timestampstringOptional

Timestamp value.

Example: 2026-05-14T13:00:00Z

notesstringOptional

Notes value.

Example: Vegetarian meal requested

Responses

200

Successful response

application/json

or

delete

/redemption/noshow

HTTPcURLJavaScriptPython

DELETE /octo/redemption/noshow HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 190

{
  "redemptionCode": "SUMMER25",
  "reference": "REF-2026-001",
  "email": "[email protected]",
  "mobile": "[phone]",
  "timestamp": "2026-05-14T13:00:00Z",
  "notes": "Vegetarian meal requested"
}

200

Successful response

{
  "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
  "reference": "REF-2026-001",
  "redemptionCode": "SUMMER25",
  "redeemable": true,
  "unredeemableReason": "unredeemable_reason-example",
  "unredeemableReasonCode": "SUMMER25",
  "status": "CONFIRMED",
  "product": {
    "allowFreesale": true,
    "availabilityRequired": true,
    "availabilityType": "START_TIME",
    "deliveryFormats": [
      "PDF_URL",
      "QRCODE"
    ],
    "deliveryMethods": [
      "VOUCHER",
      "TICKET"
    ],
    "fixedWeight": true,
    "freesaleDurationAmount": 220,
    "freesaleDurationRoundup": true,
    "freesaleDurationRoundupUnit": "HOUR",
    "freesaleDurationUnit": "HOUR",
    "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
    "instantConfirmation": true,
    "instantDelivery": true,
    "internalName": "Walking Tour of Barcelona",
    "locale": "en",
    "operator": {
      "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "name": "Morning City Tour"
    },
    "options": [
      {
        "availabilityCutoff": "2026-05-14T09:00:00-04:00",
        "availabilityCutoffAmount": 2,
        "availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
        "availabilityLocalDateEnd": "2026-12-31",
        "availabilityLocalDateStart": "2026-01-01",
        "availabilityLocalStartTimes": [
          "09:00",
          "13:00"
        ],
        "availabilityNotice": "2026-05-14T09:00:00-04:00",
        "availabilityNoticeAmount": 2,
        "availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
        "cancellationCutoff": "24",
        "cancellationCutoffAmount": 2,
        "cancellationCutoffUnit": "HOUR",
        "default": true,
        "id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
        "internalName": "DEFAULT",
        "reference": "REF-2026-001",
        "requiredContactFields": [
          "fullName",
          "emailAddress"
        ],
        "restrictions": {
          "minUnits": 2,
          "maxUnits": 2,
          "minPaxCount": 2,
          "maxPaxCount": 2,
          "minTotal": 2,
          "maxTotal": 2,
          "unitIds": [
            "unit_adult",
            "unit_child"
          ]
        },
        "tags": [
          "vip",
          "partner"
        ],
        "units": [
          {
            "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "internalName": "Adult",
            "reference": "adult",
            "requiredContactFields": [
              "fullName",
              "emailAddress"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "tags": [
              "vip",
              "partner"
            ],
            "type": "ADULT",
            "visibleContactFields": [
              "fullName",
              "emailAddress"
            ],
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "extras": [
              {
                "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "internalName": "Morning City Tour",
                "reference": "REF-2026-001",
                "title": "Summer Promotion",
                "shortDescription": "Central departure with multilingual guide.",
                "coverImageUrl": "https://www.city-sightseeing.com",
                "duration": "2",
                "durationAmount": 220,
                "durationUnit": "HOUR",
                "tags": [
                  "vip",
                  "partner"
                ],
                "restrictions": {
                  "required": true,
                  "default": true,
                  "minAge": 34,
                  "maxAge": 34,
                  "idRequired": true,
                  "minQuantity": 2,
                  "maxQuantity": 2,
                  "paxCount": 2,
                  "accompaniedBy": [
                    "accompanied_by-example"
                  ],
                  "accompaniedByRatio": 2,
                  "accompaniedByRatioDenominator": 2
                },
                "pricingFrom": {
                  "currency": "USD",
                  "currencyPrecision": 2,
                  "net": 18000,
                  "original": 22000,
                  "retail": 20000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "original": 2000,
                      "retail": 1800,
                      "net": 1600
                    }
                  ],
                  "offerDiscount": {
                    "retail": 2000,
                    "net": 2000,
                    "includedTaxes": [
                      {
                        "name": "Sales Tax",
                        "shortDescription": "Local sales tax",
                        "retail": 200,
                        "net": 200
                      }
                    ]
                  }
                },
                "pricing": {
                  "currency": "USD",
                  "currencyPrecision": 2,
                  "net": 18000,
                  "original": 22000,
                  "retail": 20000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "original": 2000,
                      "retail": 1800,
                      "net": 1600
                    }
                  ],
                  "offerDiscount": {
                    "retail": 2000,
                    "net": 2000,
                    "includedTaxes": [
                      {
                        "name": "Sales Tax",
                        "shortDescription": "Local sales tax",
                        "retail": 200,
                        "net": 200
                      }
                    ]
                  }
                }
              }
            ],
            "questions": [
              {
                "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "title": "Summer Promotion",
                "required": true,
                "inputType": "select",
                "maxLength": 2,
                "selectOptions": [
                  {
                    "value": "value-example",
                    "label": "label-example"
                  }
                ]
              }
            ],
            "isMembership": true,
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        ],
        "visibleContactFields": [
          "fullName",
          "emailAddress"
        ],
        "pricing": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "pricingFrom": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "itinerary": [
          {
            "name": "Morning City Tour",
            "type": "STANDARD",
            "description": "Morning departure with central pickup included.",
            "address": "123 Main St, San Francisco, CA",
            "googlePlaceId": "google_place_id-example",
            "latitude": 10,
            "longitude": 10,
            "travelTime": "15",
            "travelTimeAmount": 220,
            "travelTimeUnit": "MINUTE",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR"
          }
        ],
        "extras": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "internalName": "Morning City Tour",
            "reference": "REF-2026-001",
            "title": "Summer Promotion",
            "shortDescription": "Central departure with multilingual guide.",
            "coverImageUrl": "https://www.city-sightseeing.com",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR",
            "tags": [
              "vip",
              "partner"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            }
          }
        ],
        "packageIncludes": [
          "[Circular Reference]"
        ],
        "dropoffAvailable": true,
        "dropoffPoints": [
          {
            "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included.",
            "localDateTime": "2026-05-14",
            "localDateTimeTo": "2026-05-14",
            "latitude": 10,
            "longitude": 10,
            "address": "123 Main St, San Francisco, CA",
            "googlePlaceId": "google_place_id-example"
          }
        ],
        "dropoffRequired": true,
        "pickupAvailable": true,
        "pickupPoints": [
          {
            "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included.",
            "localDateTime": "2026-05-14",
            "localDateTimeTo": "2026-05-14",
            "latitude": 10,
            "longitude": 10,
            "address": "123 Main St, San Francisco, CA",
            "googlePlaceId": "google_place_id-example"
          }
        ],
        "pickupRequired": true,
        "questions": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "title": "Summer Promotion",
            "required": true,
            "inputType": "select",
            "maxLength": 2,
            "selectOptions": [
              {
                "value": "value-example",
                "label": "label-example"
              }
            ]
          }
        ],
        "rentalDurations": [
          {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        ]
      }
    ],
    "redemptionMethod": "DIGITAL",
    "reference": "BRC-WALK",
    "settlementMethods": [
      "DIRECT",
      "DEFERRED"
    ],
    "tags": [
      "vip",
      "partner"
    ],
    "timeZone": "Europe/Madrid",
    "weightUnit": "kg",
    "availableCurrencies": [
      "USD",
      "EUR"
    ],
    "defaultCurrency": "USD",
    "hidePricingFrom": true,
    "includeTax": true,
    "includedTaxes": [
      {
        "name": "Sales Tax",
        "shortDescription": "Local sales tax",
        "original": 2000,
        "retail": 1800,
        "net": 1600
      }
    ],
    "pricingMultiplier": 10,
    "pricingPer": "UNIT",
    "isPackage": true,
    "isPackagePass": true,
    "packageProduct": true,
    "isRental": true,
    "isMembership": true,
    "membershipAutoRenew": true
  },
  "option": {
    "availabilityCutoff": "2026-05-14T09:00:00-04:00",
    "availabilityCutoffAmount": 2,
    "availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
    "availabilityLocalDateEnd": "2026-12-31",
    "availabilityLocalDateStart": "2026-01-01",
    "availabilityLocalStartTimes": [
      "09:00",
      "13:00"
    ],
    "availabilityNotice": "2026-05-14T09:00:00-04:00",
    "availabilityNoticeAmount": 2,
    "availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
    "cancellationCutoff": "24",
    "cancellationCutoffAmount": 2,
    "cancellationCutoffUnit": "HOUR",
    "default": true,
    "id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
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            "resellerProduct": "grand-canyon-day-tour",
            "productId": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "unitId": "unit_adult",
            "optionRequired": true,
            "unitRequired": true,
            "validityDays": 2,
            "webhookUrl": "https://www.city-sightseeing.com"
          }
        ]
      }
    ],
    "dropoffAvailable": true,
    "dropoffDispatch": {
      "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
      "name": "Morning City Tour",
      "phoneNumber": "[phone]",
      "vehicle": "coach_12"
    },
    "dropoffPoints": [
      {
        "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
        "title": "Summer Promotion",
        "description": "Morning departure with central pickup included.",
        "localDateTime": "2026-05-14",
        "localDateTimeTo": "2026-05-14",
        "latitude": 10,
        "longitude": 10,
        "address": "123 Main St, San Francisco, CA",
        "googlePlaceId": "google_place_id-example"
      }
    ],
    "dropoffRequired": true,
    "pickupAvailable": true,
    "pickupDispatch": {
      "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
      "name": "Morning City Tour",
      "phoneNumber": "[phone]",
      "vehicle": "coach_12"
    },
    "pickupPoints": [
      {
        "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
        "title": "Summer Promotion",
        "description": "Morning departure with central pickup included.",
        "localDateTime": "2026-05-14",
        "localDateTimeTo": "2026-05-14",
        "latitude": 10,
        "longitude": 10,
        "address": "123 Main St, San Francisco, CA",
        "googlePlaceId": "google_place_id-example"
      }
    ],
    "pickupRequired": true,
    "hasResources": true,
    "mappings": [
      {
        "resellerReference": "RES-BOOK-10045",
        "resellerStatus": "CONFIRMED",
        "resellerProduct": "grand-canyon-day-tour",
        "productId": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
        "unitId": "unit_adult",
        "optionRequired": true,
        "unitRequired": true,
        "validityDays": 2,
        "webhookUrl": "https://www.city-sightseeing.com"
      }
    ]
  },
  "contact": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "tags": [
      "vip",
      "partner"
    ],
    "fullName": "Jane Doe",
    "title": "Ms",
    "firstName": "Jane",
    "lastName": "Doe",
    "emailAddress": "[email protected]",
    "phoneNumber": "[phone]",
    "age": 34,
    "birthdate": "1992-04-23",
    "streetAddress": "223 Market Street",
    "city": "San Francisco",
    "state": "CA",
    "postalCode": "94103",
    "country": "US",
    "locales": [
      "en"
    ],
    "notes": "Vegetarian meal requested",
    "allowMarketing": false,
    "taxId": "US1234567",
    "company": "Golden Gate Tours LLC",
    "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
  },
  "voucher": {
    "redemptionMethod": "DIGITAL",
    "utcRedeemedAt": "2026-05-14T13:00:00Z",
    "utcNoshowedAt": "2026-05-14T13:00:00Z",
    "deliveryOptions": [
      {
        "deliveryFormat": "PDF_URL",
        "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
      }
    ]
  },
  "unitItems": [
    {
      "alias": "booking-alias-001",
      "contact": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
      "localDateTimeEnd": "2026-05-14T13:00:00Z",
      "localDateTimeStart": "2026-05-14T13:00:00Z",
      "originalRebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "rebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "requiredContactFields": [
        "fullName",
        "emailAddress"
      ],
      "resellerReference": "RES-BOOK-10045",
      "scans": [
        {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "status": "CONFIRMED",
          "utcScannedAt": "2026-05-14T13:00:00Z",
          "seller": {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "name": "Morning City Tour",
            "reference": "REF-2026-001",
            "tags": [
              "vip",
              "partner"
            ],
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]"
          }
        }
      ],
      "status": "CONFIRMED",
      "supplierReference": "SUP-BOOK-7782",
      "ticket": {
        "redemptionMethod": "DIGITAL",
        "utcRedeemedAt": "2026-05-14T13:00:00Z",
        "utcNoshowedAt": "2026-05-14T13:00:00Z",
        "deliveryOptions": [
          {
            "deliveryFormat": "PDF_URL",
            "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
          }
        ]
      },
      "unit": {
        "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
        "internalName": "Adult",
        "reference": "adult",
        "requiredContactFields": [
          "fullName",
          "emailAddress"
        ],
        "restrictions": {
          "required": true,
          "default": true,
          "minAge": 34,
          "maxAge": 34,
          "idRequired": true,
          "minQuantity": 2,
          "maxQuantity": 2,
          "paxCount": 2,
          "accompaniedBy": [
            "accompanied_by-example"
          ],
          "accompaniedByRatio": 2,
          "accompaniedByRatioDenominator": 2
        },
        "tags": [
          "vip",
          "partner"
        ],
        "type": "ADULT",
        "visibleContactFields": [
          "fullName",
          "emailAddress"
        ],
        "pricing": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "pricingFrom": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "extras": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "internalName": "Morning City Tour",
            "reference": "REF-2026-001",
            "title": "Summer Promotion",
            "shortDescription": "Central departure with multilingual guide.",
            "coverImageUrl": "https://www.city-sightseeing.com",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR",
            "tags": [
              "vip",
              "partner"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            }
          }
        ],
        "questions": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "title": "Summer Promotion",
            "required": true,
            "inputType": "select",
            "maxLength": 2,
            "selectOptions": [
              {
                "value": "value-example",
                "label": "label-example"
              }
            ]
          }
        ],
        "isMembership": true,
        "membershipBenefit": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        }
      },
      "unitId": "unit_adult",
      "unitType": "ADULT",
      "utcNoshowedAt": "2026-05-14T13:00:00Z",
      "utcRebookedAt": "2026-05-14T13:00:00Z",
      "utcRedeemedAt": "2026-05-14T13:00:00Z",
      "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "visibleContactFields": [
        "fullName",
        "emailAddress"
      ],
      "weightUnit": "kg",
      "weightValue": 20,
      "pricing": {
        "currency": "USD",
        "currencyPrecision": 2,
        "net": 18000,
        "original": 22000,
        "retail": 20000,
        "includedTaxes": [
          {
            "name": "Sales Tax",
            "shortDescription": "Local sales tax",
            "original": 2000,
            "retail": 1800,
            "net": 1600
          }
        ],
        "offerDiscount": {
          "retail": 2000,
          "net": 2000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "retail": 200,
              "net": 200
            }
          ]
        }
      },
      "offer": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "title": "Summer Promotion",
        "label": "Save 20%",
        "code": "SUMMER25",
        "description": "20% off selected departures this month.",
        "netDiscount": "FULL",
        "restrictions": {
          "minUnits": 1,
          "maxUnits": 10,
          "minTotal": 0,
          "maxTotal": 50000,
          "unitIds": [
            "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
          ]
        },
        "usable": true,
        "unusableReason": "Offer is not valid for the selected date.",
        "membershipBenefit": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        }
      },
      "offerCode": "SUMMER25",
      "offerComparisons": [
        {
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offer": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "title": "Summer Promotion",
            "label": "Save 20%",
            "code": "SUMMER25",
            "description": "20% off selected departures this month.",
            "netDiscount": "FULL",
            "restrictions": {
              "minUnits": 1,
              "maxUnits": 10,
              "minTotal": 0,
              "maxTotal": 50000,
              "unitIds": [
                "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
              ]
            },
            "usable": true,
            "unusableReason": "Offer is not valid for the selected date.",
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        }
      ],
      "offerIsCombination": true,
      "offerTitle": "Summer Promotion",
      "offers": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "title": "Summer Promotion",
          "label": "Save 20%",
          "code": "SUMMER25",
          "description": "20% off selected departures this month.",
          "netDiscount": "FULL",
          "restrictions": {
            "minUnits": 1,
            "maxUnits": 10,
            "minTotal": 0,
            "maxTotal": 50000,
            "unitIds": [
              "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
              "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
            ]
          },
          "usable": true,
          "unusableReason": "Offer is not valid for the selected date.",
          "membershipBenefit": {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        }
      ],
      "extraItems": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "resellerReference": "RES-BOOK-10045",
          "supplierReference": "SUP-BOOK-7782",
          "extraId": "extra_fast_track",
          "status": "CONFIRMED",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "visibleContactFields": [
            "fullName",
            "emailAddress"
          ],
          "requiredContactFields": [
            "fullName",
            "emailAddress"
          ],
          "ticket": {
            "redemptionMethod": "DIGITAL",
            "utcRedeemedAt": "2026-05-14T13:00:00Z",
            "utcNoshowedAt": "2026-05-14T13:00:00Z",
            "deliveryOptions": [
              {
                "deliveryFormat": "PDF_URL",
                "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
              }
            ]
          },
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "offerIsCombination": true,
          "offerComparisons": [
            {
              "offerCode": "SUMMER25",
              "offerTitle": "Summer Promotion",
              "pricing": {
                "currency": "USD",
                "currencyPrecision": 2,
                "net": 18000,
                "original": 22000,
                "retail": 20000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "original": 2000,
                    "retail": 1800,
                    "net": 1600
                  }
                ],
                "offerDiscount": {
                  "retail": 2000,
                  "net": 2000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "retail": 200,
                      "net": 200
                    }
                  ]
                }
              },
              "offer": {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "tags": [
                  "vip",
                  "partner"
                ],
                "title": "Summer Promotion",
                "label": "Save 20%",
                "code": "SUMMER25",
                "description": "20% off selected departures this month.",
                "netDiscount": "FULL",
                "restrictions": {
                  "minUnits": 1,
                  "maxUnits": 10,
                  "minTotal": 0,
                  "maxTotal": 50000,
                  "unitIds": [
                    "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                    "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
                  ]
                },
                "usable": true,
                "unusableReason": "Offer is not valid for the selected date.",
                "membershipBenefit": {
                  "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                  "title": "Summer Promotion",
                  "description": "Morning departure with central pickup included."
                }
              }
            }
          ]
        }
      ],
      "packageIncludeId": "package_include_id-example",
      "packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "questionAnswers": [
        {
          "questionId": "question_dietary_requirements",
          "value": "value-example"
        }
      ]
    }
  ]
}

Route variant currently mapped to the same action as DELETE /redemption/redeem.

Resolve Redemption Credentials

post

Unauthenticated API key resolution by lookup input.

Body

application/json

referencestringOptional

Reference value.

Example: REF-2026-001

emailstringOptional

Email value.

Example: [email protected]

mobilestringOptional

Mobile value.

Example: [phone]

Responses

200

Successful response

application/json

apiKeystring · nullableOptional

Api key value.

Example: api_live_ventrata_123456

apiKeysstring[]Optional

List of api key values.

Example: ["api_live_ventrata_123456"]

post

/redemption/credentials

HTTPcURLJavaScriptPython

POST /octo/redemption/credentials HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 91

{
  "reference": "REF-2026-001",
  "email": "[email protected]",
  "mobile": "[phone]"
}

200

Successful response

{
  "apiKey": "api_live_ventrata_123456",
  "apiKeys": [
    "api_live_ventrata_123456"
  ]
}

Unauthenticated API key resolution by lookup input.

Use GET /products to cache available product/option/unit metadata used by redemption responses (see Products).

Lookup

get

Lookup by reference, email, or mobile.

Query parameters

referencestringOptional

Lookup by booking/ticket reference or redemption code.

Example: REF-2026-001

emailstringOptional

Lookup by email address.

Example: [email protected]

mobilestringOptional

Lookup by mobile number.

Example: [phone]

Responses

200

Successful response

application/json

or

get

/redemption/lookup

HTTPcURLJavaScriptPython

GET /octo/redemption/lookup HTTP/1.1
Host: api.ventrata.com
Accept: */*

200

Successful response

{
  "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
  "reference": "REF-2026-001",
  "redemptionCode": "SUMMER25",
  "redeemable": true,
  "unredeemableReason": "unredeemable_reason-example",
  "unredeemableReasonCode": "SUMMER25",
  "status": "CONFIRMED",
  "product": {
    "allowFreesale": true,
    "availabilityRequired": true,
    "availabilityType": "START_TIME",
    "deliveryFormats": [
      "PDF_URL",
      "QRCODE"
    ],
    "deliveryMethods": [
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              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            }
          }
        ],
        "questions": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "title": "Summer Promotion",
            "required": true,
            "inputType": "select",
            "maxLength": 2,
            "selectOptions": [
              {
                "value": "value-example",
                "label": "label-example"
              }
            ]
          }
        ],
        "isMembership": true,
        "membershipBenefit": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        }
      },
      "unitId": "unit_adult",
      "unitType": "ADULT",
      "utcNoshowedAt": "2026-05-14T13:00:00Z",
      "utcRebookedAt": "2026-05-14T13:00:00Z",
      "utcRedeemedAt": "2026-05-14T13:00:00Z",
      "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "visibleContactFields": [
        "fullName",
        "emailAddress"
      ],
      "weightUnit": "kg",
      "weightValue": 20,
      "pricing": {
        "currency": "USD",
        "currencyPrecision": 2,
        "net": 18000,
        "original": 22000,
        "retail": 20000,
        "includedTaxes": [
          {
            "name": "Sales Tax",
            "shortDescription": "Local sales tax",
            "original": 2000,
            "retail": 1800,
            "net": 1600
          }
        ],
        "offerDiscount": {
          "retail": 2000,
          "net": 2000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "retail": 200,
              "net": 200
            }
          ]
        }
      },
      "offer": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "title": "Summer Promotion",
        "label": "Save 20%",
        "code": "SUMMER25",
        "description": "20% off selected departures this month.",
        "netDiscount": "FULL",
        "restrictions": {
          "minUnits": 1,
          "maxUnits": 10,
          "minTotal": 0,
          "maxTotal": 50000,
          "unitIds": [
            "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
          ]
        },
        "usable": true,
        "unusableReason": "Offer is not valid for the selected date.",
        "membershipBenefit": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        }
      },
      "offerCode": "SUMMER25",
      "offerComparisons": [
        {
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offer": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "title": "Summer Promotion",
            "label": "Save 20%",
            "code": "SUMMER25",
            "description": "20% off selected departures this month.",
            "netDiscount": "FULL",
            "restrictions": {
              "minUnits": 1,
              "maxUnits": 10,
              "minTotal": 0,
              "maxTotal": 50000,
              "unitIds": [
                "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
              ]
            },
            "usable": true,
            "unusableReason": "Offer is not valid for the selected date.",
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        }
      ],
      "offerIsCombination": true,
      "offerTitle": "Summer Promotion",
      "offers": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "title": "Summer Promotion",
          "label": "Save 20%",
          "code": "SUMMER25",
          "description": "20% off selected departures this month.",
          "netDiscount": "FULL",
          "restrictions": {
            "minUnits": 1,
            "maxUnits": 10,
            "minTotal": 0,
            "maxTotal": 50000,
            "unitIds": [
              "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
              "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
            ]
          },
          "usable": true,
          "unusableReason": "Offer is not valid for the selected date.",
          "membershipBenefit": {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        }
      ],
      "extraItems": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "resellerReference": "RES-BOOK-10045",
          "supplierReference": "SUP-BOOK-7782",
          "extraId": "extra_fast_track",
          "status": "CONFIRMED",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "visibleContactFields": [
            "fullName",
            "emailAddress"
          ],
          "requiredContactFields": [
            "fullName",
            "emailAddress"
          ],
          "ticket": {
            "redemptionMethod": "DIGITAL",
            "utcRedeemedAt": "2026-05-14T13:00:00Z",
            "utcNoshowedAt": "2026-05-14T13:00:00Z",
            "deliveryOptions": [
              {
                "deliveryFormat": "PDF_URL",
                "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
              }
            ]
          },
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "offerIsCombination": true,
          "offerComparisons": [
            {
              "offerCode": "SUMMER25",
              "offerTitle": "Summer Promotion",
              "pricing": {
                "currency": "USD",
                "currencyPrecision": 2,
                "net": 18000,
                "original": 22000,
                "retail": 20000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "original": 2000,
                    "retail": 1800,
                    "net": 1600
                  }
                ],
                "offerDiscount": {
                  "retail": 2000,
                  "net": 2000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "retail": 200,
                      "net": 200
                    }
                  ]
                }
              },
              "offer": {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "tags": [
                  "vip",
                  "partner"
                ],
                "title": "Summer Promotion",
                "label": "Save 20%",
                "code": "SUMMER25",
                "description": "20% off selected departures this month.",
                "netDiscount": "FULL",
                "restrictions": {
                  "minUnits": 1,
                  "maxUnits": 10,
                  "minTotal": 0,
                  "maxTotal": 50000,
                  "unitIds": [
                    "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                    "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
                  ]
                },
                "usable": true,
                "unusableReason": "Offer is not valid for the selected date.",
                "membershipBenefit": {
                  "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                  "title": "Summer Promotion",
                  "description": "Morning departure with central pickup included."
                }
              }
            }
          ]
        }
      ],
      "packageIncludeId": "package_include_id-example",
      "packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "questionAnswers": [
        {
          "questionId": "question_dietary_requirements",
          "value": "value-example"
        }
      ]
    }
  ]
}

Find matching bookings/tickets for a scanned code/reference, email, or mobile.

Query Parameters

Provide at least one of reference, email, or mobile.

Response

Returns array[Redemption Object] (see Redemption Object).

• Lookup can return multiple results for package products with redeemable inclusions.

• Each result includes redemptionCode, redeemable, unredeemableReason, and unredeemableReasonCode.

Redeem

post

Redeem one or more redemption codes.

Body

application/json

redemptionCodeone ofOptional

Redemption code value.

Example: SUMMER25

stringOptional

or

string[]Optional

referencestringOptional

Reference value.

Example: REF-2026-001

emailstringOptional

Email value.

Example: [email protected]

mobilestringOptional

Mobile value.

Example: [phone]

timestampstringOptional

Timestamp value.

Example: 2026-05-14T13:00:00Z

notesstringOptional

Notes value.

Example: Vegetarian meal requested

Responses

200

Successful response

application/json

or

post

/redemption/redeem

HTTPcURLJavaScriptPython

POST /octo/redemption/redeem HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 190

{
  "redemptionCode": "SUMMER25",
  "reference": "REF-2026-001",
  "email": "[email protected]",
  "mobile": "[phone]",
  "timestamp": "2026-05-14T13:00:00Z",
  "notes": "Vegetarian meal requested"
}

200

Successful response

{
  "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
  "reference": "REF-2026-001",
  "redemptionCode": "SUMMER25",
  "redeemable": true,
  "unredeemableReason": "unredeemable_reason-example",
  "unredeemableReasonCode": "SUMMER25",
  "status": "CONFIRMED",
  "product": {
    "allowFreesale": true,
    "availabilityRequired": true,
    "availabilityType": "START_TIME",
    "deliveryFormats": [
      "PDF_URL",
      "QRCODE"
    ],
    "deliveryMethods": [
      "VOUCHER",
      "TICKET"
    ],
    "fixedWeight": true,
    "freesaleDurationAmount": 220,
    "freesaleDurationRoundup": true,
    "freesaleDurationRoundupUnit": "HOUR",
    "freesaleDurationUnit": "HOUR",
    "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
    "instantConfirmation": true,
    "instantDelivery": true,
    "internalName": "Walking Tour of Barcelona",
    "locale": "en",
    "operator": {
      "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "name": "Morning City Tour"
    },
    "options": [
      {
        "availabilityCutoff": "2026-05-14T09:00:00-04:00",
        "availabilityCutoffAmount": 2,
        "availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
        "availabilityLocalDateEnd": "2026-12-31",
        "availabilityLocalDateStart": "2026-01-01",
        "availabilityLocalStartTimes": [
          "09:00",
          "13:00"
        ],
        "availabilityNotice": "2026-05-14T09:00:00-04:00",
        "availabilityNoticeAmount": 2,
        "availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
        "cancellationCutoff": "24",
        "cancellationCutoffAmount": 2,
        "cancellationCutoffUnit": "HOUR",
        "default": true,
        "id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
        "internalName": "DEFAULT",
        "reference": "REF-2026-001",
        "requiredContactFields": [
          "fullName",
          "emailAddress"
        ],
        "restrictions": {
          "minUnits": 2,
          "maxUnits": 2,
          "minPaxCount": 2,
          "maxPaxCount": 2,
          "minTotal": 2,
          "maxTotal": 2,
          "unitIds": [
            "unit_adult",
            "unit_child"
          ]
        },
        "tags": [
          "vip",
          "partner"
        ],
        "units": [
          {
            "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "internalName": "Adult",
            "reference": "adult",
            "requiredContactFields": [
              "fullName",
              "emailAddress"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "tags": [
              "vip",
              "partner"
            ],
            "type": "ADULT",
            "visibleContactFields": [
              "fullName",
              "emailAddress"
            ],
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "extras": [
              {
                "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "internalName": "Morning City Tour",
                "reference": "REF-2026-001",
                "title": "Summer Promotion",
                "shortDescription": "Central departure with multilingual guide.",
                "coverImageUrl": "https://www.city-sightseeing.com",
                "duration": "2",
                "durationAmount": 220,
                "durationUnit": "HOUR",
                "tags": [
                  "vip",
                  "partner"
                ],
                "restrictions": {
                  "required": true,
                  "default": true,
                  "minAge": 34,
                  "maxAge": 34,
                  "idRequired": true,
                  "minQuantity": 2,
                  "maxQuantity": 2,
                  "paxCount": 2,
                  "accompaniedBy": [
                    "accompanied_by-example"
                  ],
                  "accompaniedByRatio": 2,
                  "accompaniedByRatioDenominator": 2
                },
                "pricingFrom": {
                  "currency": "USD",
                  "currencyPrecision": 2,
                  "net": 18000,
                  "original": 22000,
                  "retail": 20000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "original": 2000,
                      "retail": 1800,
                      "net": 1600
                    }
                  ],
                  "offerDiscount": {
                    "retail": 2000,
                    "net": 2000,
                    "includedTaxes": [
                      {
                        "name": "Sales Tax",
                        "shortDescription": "Local sales tax",
                        "retail": 200,
                        "net": 200
                      }
                    ]
                  }
                },
                "pricing": {
                  "currency": "USD",
                  "currencyPrecision": 2,
                  "net": 18000,
                  "original": 22000,
                  "retail": 20000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "original": 2000,
                      "retail": 1800,
                      "net": 1600
                    }
                  ],
                  "offerDiscount": {
                    "retail": 2000,
                    "net": 2000,
                    "includedTaxes": [
                      {
                        "name": "Sales Tax",
                        "shortDescription": "Local sales tax",
                        "retail": 200,
                        "net": 200
                      }
                    ]
                  }
                }
              }
            ],
            "questions": [
              {
                "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "title": "Summer Promotion",
                "required": true,
                "inputType": "select",
                "maxLength": 2,
                "selectOptions": [
                  {
                    "value": "value-example",
                    "label": "label-example"
                  }
                ]
              }
            ],
            "isMembership": true,
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        ],
        "visibleContactFields": [
          "fullName",
          "emailAddress"
        ],
        "pricing": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "pricingFrom": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "itinerary": [
          {
            "name": "Morning City Tour",
            "type": "STANDARD",
            "description": "Morning departure with central pickup included.",
            "address": "123 Main St, San Francisco, CA",
            "googlePlaceId": "google_place_id-example",
            "latitude": 10,
            "longitude": 10,
            "travelTime": "15",
            "travelTimeAmount": 220,
            "travelTimeUnit": "MINUTE",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR"
          }
        ],
        "extras": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "internalName": "Morning City Tour",
            "reference": "REF-2026-001",
            "title": "Summer Promotion",
            "shortDescription": "Central departure with multilingual guide.",
            "coverImageUrl": "https://www.city-sightseeing.com",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR",
            "tags": [
              "vip",
              "partner"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "pricingFrom": {
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              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "offerIsCombination": true,
          "offerComparisons": [
            {
              "offerCode": "SUMMER25",
              "offerTitle": "Summer Promotion",
              "pricing": {
                "currency": "USD",
                "currencyPrecision": 2,
                "net": 18000,
                "original": 22000,
                "retail": 20000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "original": 2000,
                    "retail": 1800,
                    "net": 1600
                  }
                ],
                "offerDiscount": {
                  "retail": 2000,
                  "net": 2000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "retail": 200,
                      "net": 200
                    }
                  ]
                }
              },
              "offer": {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "tags": [
                  "vip",
                  "partner"
                ],
                "title": "Summer Promotion",
                "label": "Save 20%",
                "code": "SUMMER25",
                "description": "20% off selected departures this month.",
                "netDiscount": "FULL",
                "restrictions": {
                  "minUnits": 1,
                  "maxUnits": 10,
                  "minTotal": 0,
                  "maxTotal": 50000,
                  "unitIds": [
                    "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                    "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
                  ]
                },
                "usable": true,
                "unusableReason": "Offer is not valid for the selected date.",
                "membershipBenefit": {
                  "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                  "title": "Summer Promotion",
                  "description": "Morning departure with central pickup included."
                }
              }
            }
          ]
        }
      ],
      "packageIncludeId": "package_include_id-example",
      "packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "questionAnswers": [
        {
          "questionId": "question_dietary_requirements",
          "value": "value-example"
        }
      ]
    }
  ]
}

Cancel Redemption (Unredeem)

delete

Cancel redemption (unredeem) for one or more redemption codes.

Body

application/json

redemptionCodeone ofOptional

Redemption code value.

Example: SUMMER25

stringOptional

or

string[]Optional

referencestringOptional

Reference value.

Example: REF-2026-001

emailstringOptional

Email value.

Example: [email protected]

mobilestringOptional

Mobile value.

Example: [phone]

timestampstringOptional

Timestamp value.

Example: 2026-05-14T13:00:00Z

notesstringOptional

Notes value.

Example: Vegetarian meal requested

Responses

200

Successful response

application/json

or

delete

/redemption/redeem

HTTPcURLJavaScriptPython

DELETE /octo/redemption/redeem HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 190

{
  "redemptionCode": "SUMMER25",
  "reference": "REF-2026-001",
  "email": "[email protected]",
  "mobile": "[phone]",
  "timestamp": "2026-05-14T13:00:00Z",
  "notes": "Vegetarian meal requested"
}

200

Successful response

{
  "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
  "reference": "REF-2026-001",
  "redemptionCode": "SUMMER25",
  "redeemable": true,
  "unredeemableReason": "unredeemable_reason-example",
  "unredeemableReasonCode": "SUMMER25",
  "status": "CONFIRMED",
  "product": {
    "allowFreesale": true,
    "availabilityRequired": true,
    "availabilityType": "START_TIME",
    "deliveryFormats": [
      "PDF_URL",
      "QRCODE"
    ],
    "deliveryMethods": [
      "VOUCHER",
      "TICKET"
    ],
    "fixedWeight": true,
    "freesaleDurationAmount": 220,
    "freesaleDurationRoundup": true,
    "freesaleDurationRoundupUnit": "HOUR",
    "freesaleDurationUnit": "HOUR",
    "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
    "instantConfirmation": true,
    "instantDelivery": true,
    "internalName": "Walking Tour of Barcelona",
    "locale": "en",
    "operator": {
      "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "name": "Morning City Tour"
    },
    "options": [
      {
        "availabilityCutoff": "2026-05-14T09:00:00-04:00",
        "availabilityCutoffAmount": 2,
        "availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
        "availabilityLocalDateEnd": "2026-12-31",
        "availabilityLocalDateStart": "2026-01-01",
        "availabilityLocalStartTimes": [
          "09:00",
          "13:00"
        ],
        "availabilityNotice": "2026-05-14T09:00:00-04:00",
        "availabilityNoticeAmount": 2,
        "availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
        "cancellationCutoff": "24",
        "cancellationCutoffAmount": 2,
        "cancellationCutoffUnit": "HOUR",
        "default": true,
        "id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
        "internalName": "DEFAULT",
        "reference": "REF-2026-001",
        "requiredContactFields": [
          "fullName",
          "emailAddress"
        ],
        "restrictions": {
          "minUnits": 2,
          "maxUnits": 2,
          "minPaxCount": 2,
          "maxPaxCount": 2,
          "minTotal": 2,
          "maxTotal": 2,
          "unitIds": [
            "unit_adult",
            "unit_child"
          ]
        },
        "tags": [
          "vip",
          "partner"
        ],
        "units": [
          {
            "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "internalName": "Adult",
            "reference": "adult",
            "requiredContactFields": [
              "fullName",
              "emailAddress"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "tags": [
              "vip",
              "partner"
            ],
            "type": "ADULT",
            "visibleContactFields": [
              "fullName",
              "emailAddress"
            ],
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "extras": [
              {
                "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "internalName": "Morning City Tour",
                "reference": "REF-2026-001",
                "title": "Summer Promotion",
                "shortDescription": "Central departure with multilingual guide.",
                "coverImageUrl": "https://www.city-sightseeing.com",
                "duration": "2",
                "durationAmount": 220,
                "durationUnit": "HOUR",
                "tags": [
                  "vip",
                  "partner"
                ],
                "restrictions": {
                  "required": true,
                  "default": true,
                  "minAge": 34,
                  "maxAge": 34,
                  "idRequired": true,
                  "minQuantity": 2,
                  "maxQuantity": 2,
                  "paxCount": 2,
                  "accompaniedBy": [
                    "accompanied_by-example"
                  ],
                  "accompaniedByRatio": 2,
                  "accompaniedByRatioDenominator": 2
                },
                "pricingFrom": {
                  "currency": "USD",
                  "currencyPrecision": 2,
                  "net": 18000,
                  "original": 22000,
                  "retail": 20000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "original": 2000,
                      "retail": 1800,
                      "net": 1600
                    }
                  ],
                  "offerDiscount": {
                    "retail": 2000,
                    "net": 2000,
                    "includedTaxes": [
                      {
                        "name": "Sales Tax",
                        "shortDescription": "Local sales tax",
                        "retail": 200,
                        "net": 200
                      }
                    ]
                  }
                },
                "pricing": {
                  "currency": "USD",
                  "currencyPrecision": 2,
                  "net": 18000,
                  "original": 22000,
                  "retail": 20000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "original": 2000,
                      "retail": 1800,
                      "net": 1600
                    }
                  ],
                  "offerDiscount": {
                    "retail": 2000,
                    "net": 2000,
                    "includedTaxes": [
                      {
                        "name": "Sales Tax",
                        "shortDescription": "Local sales tax",
                        "retail": 200,
                        "net": 200
                      }
                    ]
                  }
                }
              }
            ],
            "questions": [
              {
                "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "title": "Summer Promotion",
                "required": true,
                "inputType": "select",
                "maxLength": 2,
                "selectOptions": [
                  {
                    "value": "value-example",
                    "label": "label-example"
                  }
                ]
              }
            ],
            "isMembership": true,
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        ],
        "visibleContactFields": [
          "fullName",
          "emailAddress"
        ],
        "pricing": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "pricingFrom": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "itinerary": [
          {
            "name": "Morning City Tour",
            "type": "STANDARD",
            "description": "Morning departure with central pickup included.",
            "address": "123 Main St, San Francisco, CA",
            "googlePlaceId": "google_place_id-example",
            "latitude": 10,
            "longitude": 10,
            "travelTime": "15",
            "travelTimeAmount": 220,
            "travelTimeUnit": "MINUTE",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR"
          }
        ],
        "extras": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "internalName": "Morning City Tour",
            "reference": "REF-2026-001",
            "title": "Summer Promotion",
            "shortDescription": "Central departure with multilingual guide.",
            "coverImageUrl": "https://www.city-sightseeing.com",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR",
            "tags": [
              "vip",
              "partner"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            }
          }
        ],
        "packageIncludes": [
          "[Circular Reference]"
        ],
        "dropoffAvailable": true,
        "dropoffPoints": [
          {
            "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included.",
            "localDateTime": "2026-05-14",
            "localDateTimeTo": "2026-05-14",
            "latitude": 10,
            "longitude": 10,
            "address": "123 Main St, San Francisco, CA",
            "googlePlaceId": "google_place_id-example"
          }
        ],
        "dropoffRequired": true,
        "pickupAvailable": true,
        "pickupPoints": [
          {
            "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included.",
            "localDateTime": "2026-05-14",
            "localDateTimeTo": "2026-05-14",
            "latitude": 10,
            "longitude": 10,
            "address": "123 Main St, San Francisco, CA",
            "googlePlaceId": "google_place_id-example"
          }
        ],
        "pickupRequired": true,
        "questions": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "title": "Summer Promotion",
            "required": true,
            "inputType": "select",
            "maxLength": 2,
            "selectOptions": [
              {
                "value": "value-example",
                "label": "label-example"
              }
            ]
          }
        ],
        "rentalDurations": [
          {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        ]
      }
    ],
    "redemptionMethod": "DIGITAL",
    "reference": "BRC-WALK",
    "settlementMethods": [
      "DIRECT",
      "DEFERRED"
    ],
    "tags": [
      "vip",
      "partner"
    ],
    "timeZone": "Europe/Madrid",
    "weightUnit": "kg",
    "availableCurrencies": [
      "USD",
      "EUR"
    ],
    "defaultCurrency": "USD",
    "hidePricingFrom": true,
    "includeTax": true,
    "includedTaxes": [
      {
        "name": "Sales Tax",
        "shortDescription": "Local sales tax",
        "original": 2000,
        "retail": 1800,
        "net": 1600
      }
    ],
    "pricingMultiplier": 10,
    "pricingPer": "UNIT",
    "isPackage": true,
    "isPackagePass": true,
    "packageProduct": true,
    "isRental": true,
    "isMembership": true,
    "membershipAutoRenew": true
  },
  "option": {
    "availabilityCutoff": "2026-05-14T09:00:00-04:00",
    "availabilityCutoffAmount": 2,
    "availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
    "availabilityLocalDateEnd": "2026-12-31",
    "availabilityLocalDateStart": "2026-01-01",
    "availabilityLocalStartTimes": [
      "09:00",
      "13:00"
    ],
    "availabilityNotice": "2026-05-14T09:00:00-04:00",
    "availabilityNoticeAmount": 2,
    "availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
    "cancellationCutoff": "24",
    "cancellationCutoffAmount": 2,
    "cancellationCutoffUnit": "HOUR",
    "default": true,
    "id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
    "internalName": "DEFAULT",
    "reference": "REF-2026-001",
    "requiredContactFields": [
      "fullName",
      "emailAddress"
    ],
    "restrictions": {
      "minUnits": 2,
      "maxUnits": 2,
      "minPaxCount": 2,
      "maxPaxCount": 2,
      "minTotal": 2,
      "maxTotal": 2,
      "unitIds": [
        "unit_adult",
        "unit_child"
      ]
    },
    "tags": [
      "vip",
      "partner"
    ],
    "units": [
      {
        "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
        "internalName": "Adult",
        "reference": "adult",
        "requiredContactFields": [
          "fullName",
          "emailAddress"
        ],
        "restrictions": {
          "required": true,
          "default": true,
          "minAge": 34,
          "maxAge": 34,
          "idRequired": true,
          "minQuantity": 2,
          "maxQuantity": 2,
          "paxCount": 2,
          "accompaniedBy": [
            "accompanied_by-example"
          ],
          "accompaniedByRatio": 2,
          "accompaniedByRatioDenominator": 2
        },
        "tags": [
          "vip",
          "partner"
        ],
        "type": "ADULT",
        "visibleContactFields": [
          "fullName",
          "emailAddress"
        ],
        "pricing": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "pricingFrom": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "extras": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "internalName": "Morning City Tour",
            "reference": "REF-2026-001",
            "title": "Summer Promotion",
            "shortDescription": "Central departure with multilingual guide.",
            "coverImageUrl": "https://www.city-sightseeing.com",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR",
            "tags": [
              "vip",
              "partner"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            }
          }
        ],
        "questions": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "title": "Summer Promotion",
            "required": true,
            "inputType": "select",
            "maxLength": 2,
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      "rebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "requiredContactFields": [
        "fullName",
        "emailAddress"
      ],
      "resellerReference": "RES-BOOK-10045",
      "scans": [
        {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "status": "CONFIRMED",
          "utcScannedAt": "2026-05-14T13:00:00Z",
          "seller": {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "name": "Morning City Tour",
            "reference": "REF-2026-001",
            "tags": [
              "vip",
              "partner"
            ],
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]"
          }
        }
      ],
      "status": "CONFIRMED",
      "supplierReference": "SUP-BOOK-7782",
      "ticket": {
        "redemptionMethod": "DIGITAL",
        "utcRedeemedAt": "2026-05-14T13:00:00Z",
        "utcNoshowedAt": "2026-05-14T13:00:00Z",
        "deliveryOptions": [
          {
            "deliveryFormat": "PDF_URL",
            "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
          }
        ]
      },
      "unit": {
        "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
        "internalName": "Adult",
        "reference": "adult",
        "requiredContactFields": [
          "fullName",
          "emailAddress"
        ],
        "restrictions": {
          "required": true,
          "default": true,
          "minAge": 34,
          "maxAge": 34,
          "idRequired": true,
          "minQuantity": 2,
          "maxQuantity": 2,
          "paxCount": 2,
          "accompaniedBy": [
            "accompanied_by-example"
          ],
          "accompaniedByRatio": 2,
          "accompaniedByRatioDenominator": 2
        },
        "tags": [
          "vip",
          "partner"
        ],
        "type": "ADULT",
        "visibleContactFields": [
          "fullName",
          "emailAddress"
        ],
        "pricing": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "pricingFrom": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "extras": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "internalName": "Morning City Tour",
            "reference": "REF-2026-001",
            "title": "Summer Promotion",
            "shortDescription": "Central departure with multilingual guide.",
            "coverImageUrl": "https://www.city-sightseeing.com",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR",
            "tags": [
              "vip",
              "partner"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            }
          }
        ],
        "questions": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "title": "Summer Promotion",
            "required": true,
            "inputType": "select",
            "maxLength": 2,
            "selectOptions": [
              {
                "value": "value-example",
                "label": "label-example"
              }
            ]
          }
        ],
        "isMembership": true,
        "membershipBenefit": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        }
      },
      "unitId": "unit_adult",
      "unitType": "ADULT",
      "utcNoshowedAt": "2026-05-14T13:00:00Z",
      "utcRebookedAt": "2026-05-14T13:00:00Z",
      "utcRedeemedAt": "2026-05-14T13:00:00Z",
      "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "visibleContactFields": [
        "fullName",
        "emailAddress"
      ],
      "weightUnit": "kg",
      "weightValue": 20,
      "pricing": {
        "currency": "USD",
        "currencyPrecision": 2,
        "net": 18000,
        "original": 22000,
        "retail": 20000,
        "includedTaxes": [
          {
            "name": "Sales Tax",
            "shortDescription": "Local sales tax",
            "original": 2000,
            "retail": 1800,
            "net": 1600
          }
        ],
        "offerDiscount": {
          "retail": 2000,
          "net": 2000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "retail": 200,
              "net": 200
            }
          ]
        }
      },
      "offer": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "title": "Summer Promotion",
        "label": "Save 20%",
        "code": "SUMMER25",
        "description": "20% off selected departures this month.",
        "netDiscount": "FULL",
        "restrictions": {
          "minUnits": 1,
          "maxUnits": 10,
          "minTotal": 0,
          "maxTotal": 50000,
          "unitIds": [
            "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
          ]
        },
        "usable": true,
        "unusableReason": "Offer is not valid for the selected date.",
        "membershipBenefit": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        }
      },
      "offerCode": "SUMMER25",
      "offerComparisons": [
        {
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offer": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "title": "Summer Promotion",
            "label": "Save 20%",
            "code": "SUMMER25",
            "description": "20% off selected departures this month.",
            "netDiscount": "FULL",
            "restrictions": {
              "minUnits": 1,
              "maxUnits": 10,
              "minTotal": 0,
              "maxTotal": 50000,
              "unitIds": [
                "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
              ]
            },
            "usable": true,
            "unusableReason": "Offer is not valid for the selected date.",
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        }
      ],
      "offerIsCombination": true,
      "offerTitle": "Summer Promotion",
      "offers": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "title": "Summer Promotion",
          "label": "Save 20%",
          "code": "SUMMER25",
          "description": "20% off selected departures this month.",
          "netDiscount": "FULL",
          "restrictions": {
            "minUnits": 1,
            "maxUnits": 10,
            "minTotal": 0,
            "maxTotal": 50000,
            "unitIds": [
              "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
              "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
            ]
          },
          "usable": true,
          "unusableReason": "Offer is not valid for the selected date.",
          "membershipBenefit": {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        }
      ],
      "extraItems": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "resellerReference": "RES-BOOK-10045",
          "supplierReference": "SUP-BOOK-7782",
          "extraId": "extra_fast_track",
          "status": "CONFIRMED",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "visibleContactFields": [
            "fullName",
            "emailAddress"
          ],
          "requiredContactFields": [
            "fullName",
            "emailAddress"
          ],
          "ticket": {
            "redemptionMethod": "DIGITAL",
            "utcRedeemedAt": "2026-05-14T13:00:00Z",
            "utcNoshowedAt": "2026-05-14T13:00:00Z",
            "deliveryOptions": [
              {
                "deliveryFormat": "PDF_URL",
                "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
              }
            ]
          },
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "offerIsCombination": true,
          "offerComparisons": [
            {
              "offerCode": "SUMMER25",
              "offerTitle": "Summer Promotion",
              "pricing": {
                "currency": "USD",
                "currencyPrecision": 2,
                "net": 18000,
                "original": 22000,
                "retail": 20000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "original": 2000,
                    "retail": 1800,
                    "net": 1600
                  }
                ],
                "offerDiscount": {
                  "retail": 2000,
                  "net": 2000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "retail": 200,
                      "net": 200
                    }
                  ]
                }
              },
              "offer": {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "tags": [
                  "vip",
                  "partner"
                ],
                "title": "Summer Promotion",
                "label": "Save 20%",
                "code": "SUMMER25",
                "description": "20% off selected departures this month.",
                "netDiscount": "FULL",
                "restrictions": {
                  "minUnits": 1,
                  "maxUnits": 10,
                  "minTotal": 0,
                  "maxTotal": 50000,
                  "unitIds": [
                    "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                    "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
                  ]
                },
                "usable": true,
                "unusableReason": "Offer is not valid for the selected date.",
                "membershipBenefit": {
                  "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                  "title": "Summer Promotion",
                  "description": "Morning departure with central pickup included."
                }
              }
            }
          ]
        }
      ],
      "packageIncludeId": "package_include_id-example",
      "packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "questionAnswers": [
        {
          "questionId": "question_dietary_requirements",
          "value": "value-example"
        }
      ]
    }
  ]
}

Both routes use the same request shape and response schema.

Request Body / Query Parameters

If redemptionCode is an array, the response is array[Redemption Object] in input order. Otherwise, the response is a single Redemption Object.

When redemption is rejected as not redeemable, a 400 BAD_REQUEST can include both redemptionCode and redemptionErrorCode in the response body.

Mark No-show

post

Mark one or more redemption codes as no-show.

Body

application/json

redemptionCodeone ofOptional

Redemption code value.

Example: SUMMER25

stringOptional

or

string[]Optional

referencestringOptional

Reference value.

Example: REF-2026-001

emailstringOptional

Email value.

Example: [email protected]

mobilestringOptional

Mobile value.

Example: [phone]

timestampstringOptional

Timestamp value.

Example: 2026-05-14T13:00:00Z

notesstringOptional

Notes value.

Example: Vegetarian meal requested

Responses

200

Successful response

application/json

or

post

/redemption/noshow

HTTPcURLJavaScriptPython

POST /octo/redemption/noshow HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 190

{
  "redemptionCode": "SUMMER25",
  "reference": "REF-2026-001",
  "email": "[email protected]",
  "mobile": "[phone]",
  "timestamp": "2026-05-14T13:00:00Z",
  "notes": "Vegetarian meal requested"
}

200

Successful response

{
  "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
  "reference": "REF-2026-001",
  "redemptionCode": "SUMMER25",
  "redeemable": true,
  "unredeemableReason": "unredeemable_reason-example",
  "unredeemableReasonCode": "SUMMER25",
  "status": "CONFIRMED",
  "product": {
    "allowFreesale": true,
    "availabilityRequired": true,
    "availabilityType": "START_TIME",
    "deliveryFormats": [
      "PDF_URL",
      "QRCODE"
    ],
    "deliveryMethods": [
      "VOUCHER",
      "TICKET"
    ],
    "fixedWeight": true,
    "freesaleDurationAmount": 220,
    "freesaleDurationRoundup": true,
    "freesaleDurationRoundupUnit": "HOUR",
    "freesaleDurationUnit": "HOUR",
    "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
    "instantConfirmation": true,
    "instantDelivery": true,
    "internalName": "Walking Tour of Barcelona",
    "locale": "en",
    "operator": {
      "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "name": "Morning City Tour"
    },
    "options": [
      {
        "availabilityCutoff": "2026-05-14T09:00:00-04:00",
        "availabilityCutoffAmount": 2,
        "availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
        "availabilityLocalDateEnd": "2026-12-31",
        "availabilityLocalDateStart": "2026-01-01",
        "availabilityLocalStartTimes": [
          "09:00",
          "13:00"
        ],
        "availabilityNotice": "2026-05-14T09:00:00-04:00",
        "availabilityNoticeAmount": 2,
        "availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
        "cancellationCutoff": "24",
        "cancellationCutoffAmount": 2,
        "cancellationCutoffUnit": "HOUR",
        "default": true,
        "id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
        "internalName": "DEFAULT",
        "reference": "REF-2026-001",
        "requiredContactFields": [
          "fullName",
          "emailAddress"
        ],
        "restrictions": {
          "minUnits": 2,
          "maxUnits": 2,
          "minPaxCount": 2,
          "maxPaxCount": 2,
          "minTotal": 2,
          "maxTotal": 2,
          "unitIds": [
            "unit_adult",
            "unit_child"
          ]
        },
        "tags": [
          "vip",
          "partner"
        ],
        "units": [
          {
            "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "internalName": "Adult",
            "reference": "adult",
            "requiredContactFields": [
              "fullName",
              "emailAddress"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "tags": [
              "vip",
              "partner"
            ],
            "type": "ADULT",
            "visibleContactFields": [
              "fullName",
              "emailAddress"
            ],
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "extras": [
              {
                "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "internalName": "Morning City Tour",
                "reference": "REF-2026-001",
                "title": "Summer Promotion",
                "shortDescription": "Central departure with multilingual guide.",
                "coverImageUrl": "https://www.city-sightseeing.com",
                "duration": "2",
                "durationAmount": 220,
                "durationUnit": "HOUR",
                "tags": [
                  "vip",
                  "partner"
                ],
                "restrictions": {
                  "required": true,
                  "default": true,
                  "minAge": 34,
                  "maxAge": 34,
                  "idRequired": true,
                  "minQuantity": 2,
                  "maxQuantity": 2,
                  "paxCount": 2,
                  "accompaniedBy": [
                    "accompanied_by-example"
                  ],
                  "accompaniedByRatio": 2,
                  "accompaniedByRatioDenominator": 2
                },
                "pricingFrom": {
                  "currency": "USD",
                  "currencyPrecision": 2,
                  "net": 18000,
                  "original": 22000,
                  "retail": 20000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "original": 2000,
                      "retail": 1800,
                      "net": 1600
                    }
                  ],
                  "offerDiscount": {
                    "retail": 2000,
                    "net": 2000,
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            "code": "SUMMER25",
            "description": "20% off selected departures this month.",
            "netDiscount": "FULL",
            "restrictions": {
              "minUnits": 1,
              "maxUnits": 10,
              "minTotal": 0,
              "maxTotal": 50000,
              "unitIds": [
                "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
              ]
            },
            "usable": true,
            "unusableReason": "Offer is not valid for the selected date.",
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        }
      ],
      "offerIsCombination": true,
      "offerTitle": "Summer Promotion",
      "offers": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "title": "Summer Promotion",
          "label": "Save 20%",
          "code": "SUMMER25",
          "description": "20% off selected departures this month.",
          "netDiscount": "FULL",
          "restrictions": {
            "minUnits": 1,
            "maxUnits": 10,
            "minTotal": 0,
            "maxTotal": 50000,
            "unitIds": [
              "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
              "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
            ]
          },
          "usable": true,
          "unusableReason": "Offer is not valid for the selected date.",
          "membershipBenefit": {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        }
      ],
      "extraItems": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "resellerReference": "RES-BOOK-10045",
          "supplierReference": "SUP-BOOK-7782",
          "extraId": "extra_fast_track",
          "status": "CONFIRMED",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "visibleContactFields": [
            "fullName",
            "emailAddress"
          ],
          "requiredContactFields": [
            "fullName",
            "emailAddress"
          ],
          "ticket": {
            "redemptionMethod": "DIGITAL",
            "utcRedeemedAt": "2026-05-14T13:00:00Z",
            "utcNoshowedAt": "2026-05-14T13:00:00Z",
            "deliveryOptions": [
              {
                "deliveryFormat": "PDF_URL",
                "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
              }
            ]
          },
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "offerIsCombination": true,
          "offerComparisons": [
            {
              "offerCode": "SUMMER25",
              "offerTitle": "Summer Promotion",
              "pricing": {
                "currency": "USD",
                "currencyPrecision": 2,
                "net": 18000,
                "original": 22000,
                "retail": 20000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "original": 2000,
                    "retail": 1800,
                    "net": 1600
                  }
                ],
                "offerDiscount": {
                  "retail": 2000,
                  "net": 2000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "retail": 200,
                      "net": 200
                    }
                  ]
                }
              },
              "offer": {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "tags": [
                  "vip",
                  "partner"
                ],
                "title": "Summer Promotion",
                "label": "Save 20%",
                "code": "SUMMER25",
                "description": "20% off selected departures this month.",
                "netDiscount": "FULL",
                "restrictions": {
                  "minUnits": 1,
                  "maxUnits": 10,
                  "minTotal": 0,
                  "maxTotal": 50000,
                  "unitIds": [
                    "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                    "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
                  ]
                },
                "usable": true,
                "unusableReason": "Offer is not valid for the selected date.",
                "membershipBenefit": {
                  "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                  "title": "Summer Promotion",
                  "description": "Morning departure with central pickup included."
                }
              }
            }
          ]
        }
      ],
      "packageIncludeId": "package_include_id-example",
      "packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "questionAnswers": [
        {
          "questionId": "question_dietary_requirements",
          "value": "value-example"
        }
      ]
    }
  ]
}

No-show Route Variant

delete

Route variant currently mapped to the same action as DELETE /redemption/redeem.

Body

application/json

redemptionCodeone ofOptional

Redemption code value.

Example: SUMMER25

stringOptional

or

string[]Optional

referencestringOptional

Reference value.

Example: REF-2026-001

emailstringOptional

Email value.

Example: [email protected]

mobilestringOptional

Mobile value.

Example: [phone]

timestampstringOptional

Timestamp value.

Example: 2026-05-14T13:00:00Z

notesstringOptional

Notes value.

Example: Vegetarian meal requested

Responses

200

Successful response

application/json

or

delete

/redemption/noshow

HTTPcURLJavaScriptPython

DELETE /octo/redemption/noshow HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 190

{
  "redemptionCode": "SUMMER25",
  "reference": "REF-2026-001",
  "email": "[email protected]",
  "mobile": "[phone]",
  "timestamp": "2026-05-14T13:00:00Z",
  "notes": "Vegetarian meal requested"
}

200

Successful response

{
  "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
  "reference": "REF-2026-001",
  "redemptionCode": "SUMMER25",
  "redeemable": true,
  "unredeemableReason": "unredeemable_reason-example",
  "unredeemableReasonCode": "SUMMER25",
  "status": "CONFIRMED",
  "product": {
    "allowFreesale": true,
    "availabilityRequired": true,
    "availabilityType": "START_TIME",
    "deliveryFormats": [
      "PDF_URL",
      "QRCODE"
    ],
    "deliveryMethods": [
      "VOUCHER",
      "TICKET"
    ],
    "fixedWeight": true,
    "freesaleDurationAmount": 220,
    "freesaleDurationRoundup": true,
    "freesaleDurationRoundupUnit": "HOUR",
    "freesaleDurationUnit": "HOUR",
    "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
    "instantConfirmation": true,
    "instantDelivery": true,
    "internalName": "Walking Tour of Barcelona",
    "locale": "en",
    "operator": {
      "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "name": "Morning City Tour"
    },
    "options": [
      {
        "availabilityCutoff": "2026-05-14T09:00:00-04:00",
        "availabilityCutoffAmount": 2,
        "availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
        "availabilityLocalDateEnd": "2026-12-31",
        "availabilityLocalDateStart": "2026-01-01",
        "availabilityLocalStartTimes": [
          "09:00",
          "13:00"
        ],
        "availabilityNotice": "2026-05-14T09:00:00-04:00",
        "availabilityNoticeAmount": 2,
        "availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
        "cancellationCutoff": "24",
        "cancellationCutoffAmount": 2,
        "cancellationCutoffUnit": "HOUR",
        "default": true,
        "id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
        "internalName": "DEFAULT",
        "reference": "REF-2026-001",
        "requiredContactFields": [
          "fullName",
          "emailAddress"
        ],
        "restrictions": {
          "minUnits": 2,
          "maxUnits": 2,
          "minPaxCount": 2,
          "maxPaxCount": 2,
          "minTotal": 2,
          "maxTotal": 2,
          "unitIds": [
            "unit_adult",
            "unit_child"
          ]
        },
        "tags": [
          "vip",
          "partner"
        ],
        "units": [
          {
            "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "internalName": "Adult",
            "reference": "adult",
            "requiredContactFields": [
              "fullName",
              "emailAddress"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "tags": [
              "vip",
              "partner"
            ],
            "type": "ADULT",
            "visibleContactFields": [
              "fullName",
              "emailAddress"
            ],
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "extras": [
              {
                "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "internalName": "Morning City Tour",
                "reference": "REF-2026-001",
                "title": "Summer Promotion",
                "shortDescription": "Central departure with multilingual guide.",
                "coverImageUrl": "https://www.city-sightseeing.com",
                "duration": "2",
                "durationAmount": 220,
                "durationUnit": "HOUR",
                "tags": [
                  "vip",
                  "partner"
                ],
                "restrictions": {
                  "required": true,
                  "default": true,
                  "minAge": 34,
                  "maxAge": 34,
                  "idRequired": true,
                  "minQuantity": 2,
                  "maxQuantity": 2,
                  "paxCount": 2,
                  "accompaniedBy": [
                    "accompanied_by-example"
                  ],
                  "accompaniedByRatio": 2,
                  "accompaniedByRatioDenominator": 2
                },
                "pricingFrom": {
                  "currency": "USD",
                  "currencyPrecision": 2,
                  "net": 18000,
                  "original": 22000,
                  "retail": 20000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "original": 2000,
                      "retail": 1800,
                      "net": 1600
                    }
                  ],
                  "offerDiscount": {
                    "retail": 2000,
                    "net": 2000,
                    "includedTaxes": [
                      {
                        "name": "Sales Tax",
                        "shortDescription": "Local sales tax",
                        "retail": 200,
                        "net": 200
                      }
                    ]
                  }
                },
                "pricing": {
                  "currency": "USD",
                  "currencyPrecision": 2,
                  "net": 18000,
                  "original": 22000,
                  "retail": 20000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "original": 2000,
                      "retail": 1800,
                      "net": 1600
                    }
                  ],
                  "offerDiscount": {
                    "retail": 2000,
                    "net": 2000,
                    "includedTaxes": [
                      {
                        "name": "Sales Tax",
                        "shortDescription": "Local sales tax",
                        "retail": 200,
                        "net": 200
                      }
                    ]
                  }
                }
              }
            ],
            "questions": [
              {
                "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "title": "Summer Promotion",
                "required": true,
                "inputType": "select",
                "maxLength": 2,
                "selectOptions": [
                  {
                    "value": "value-example",
                    "label": "label-example"
                  }
                ]
              }
            ],
            "isMembership": true,
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        ],
        "visibleContactFields": [
          "fullName",
          "emailAddress"
        ],
        "pricing": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "pricingFrom": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "itinerary": [
          {
            "name": "Morning City Tour",
            "type": "STANDARD",
            "description": "Morning departure with central pickup included.",
            "address": "123 Main St, San Francisco, CA",
            "googlePlaceId": "google_place_id-example",
            "latitude": 10,
            "longitude": 10,
            "travelTime": "15",
            "travelTimeAmount": 220,
            "travelTimeUnit": "MINUTE",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR"
          }
        ],
        "extras": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "internalName": "Morning City Tour",
            "reference": "REF-2026-001",
            "title": "Summer Promotion",
            "shortDescription": "Central departure with multilingual guide.",
            "coverImageUrl": "https://www.city-sightseeing.com",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR",
            "tags": [
              "vip",
              "partner"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            }
          }
        ],
        "packageIncludes": [
          "[Circular Reference]"
        ],
        "dropoffAvailable": true,
        "dropoffPoints": [
          {
            "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included.",
            "localDateTime": "2026-05-14",
            "localDateTimeTo": "2026-05-14",
            "latitude": 10,
            "longitude": 10,
            "address": "123 Main St, San Francisco, CA",
            "googlePlaceId": "google_place_id-example"
          }
        ],
        "dropoffRequired": true,
        "pickupAvailable": true,
        "pickupPoints": [
          {
            "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included.",
            "localDateTime": "2026-05-14",
            "localDateTimeTo": "2026-05-14",
            "latitude": 10,
            "longitude": 10,
            "address": "123 Main St, San Francisco, CA",
            "googlePlaceId": "google_place_id-example"
          }
        ],
        "pickupRequired": true,
        "questions": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "title": "Summer Promotion",
            "required": true,
            "inputType": "select",
            "maxLength": 2,
            "selectOptions": [
              {
                "value": "value-example",
                "label": "label-example"
              }
            ]
          }
        ],
        "rentalDurations": [
          {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        ]
      }
    ],
    "redemptionMethod": "DIGITAL",
    "reference": "BRC-WALK",
    "settlementMethods": [
      "DIRECT",
      "DEFERRED"
    ],
    "tags": [
      "vip",
      "partner"
    ],
    "timeZone": "Europe/Madrid",
    "weightUnit": "kg",
    "availableCurrencies": [
      "USD",
      "EUR"
    ],
    "defaultCurrency": "USD",
    "hidePricingFrom": true,
    "includeTax": true,
    "includedTaxes": [
      {
        "name": "Sales Tax",
        "shortDescription": "Local sales tax",
        "original": 2000,
        "retail": 1800,
        "net": 1600
      }
    ],
    "pricingMultiplier": 10,
    "pricingPer": "UNIT",
    "isPackage": true,
    "isPackagePass": true,
    "packageProduct": true,
    "isRental": true,
    "isMembership": true,
    "membershipAutoRenew": true
  },
  "option": {
    "availabilityCutoff": "2026-05-14T09:00:00-04:00",
    "availabilityCutoffAmount": 2,
    "availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
    "availabilityLocalDateEnd": "2026-12-31",
    "availabilityLocalDateStart": "2026-01-01",
    "availabilityLocalStartTimes": [
      "09:00",
      "13:00"
    ],
    "availabilityNotice": "2026-05-14T09:00:00-04:00",
    "availabilityNoticeAmount": 2,
    "availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
    "cancellationCutoff": "24",
    "cancellationCutoffAmount": 2,
    "cancellationCutoffUnit": "HOUR",
    "default": true,
    "id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
    "internalName": "DEFAULT",
    "reference": "REF-2026-001",
    "requiredContactFields": [
      "fullName",
      "emailAddress"
    ],
    "restrictions": {
      "minUnits": 2,
      "maxUnits": 2,
      "minPaxCount": 2,
      "maxPaxCount": 2,
      "minTotal": 2,
      "maxTotal": 2,
      "unitIds": [
        "unit_adult",
        "unit_child"
      ]
    },
    "tags": [
      "vip",
      "partner"
    ],
    "units": [
      {
        "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
        "internalName": "Adult",
        "reference": "adult",
        "requiredContactFields": [
          "fullName",
          "emailAddress"
        ],
        "restrictions": {
          "required": true,
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        "localDateTime": "2026-05-14",
        "localDateTimeTo": "2026-05-14",
        "latitude": 10,
        "longitude": 10,
        "address": "123 Main St, San Francisco, CA",
        "googlePlaceId": "google_place_id-example"
      }
    ],
    "dropoffRequired": true,
    "pickupAvailable": true,
    "pickupDispatch": {
      "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
      "name": "Morning City Tour",
      "phoneNumber": "[phone]",
      "vehicle": "coach_12"
    },
    "pickupPoints": [
      {
        "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
        "title": "Summer Promotion",
        "description": "Morning departure with central pickup included.",
        "localDateTime": "2026-05-14",
        "localDateTimeTo": "2026-05-14",
        "latitude": 10,
        "longitude": 10,
        "address": "123 Main St, San Francisco, CA",
        "googlePlaceId": "google_place_id-example"
      }
    ],
    "pickupRequired": true,
    "hasResources": true,
    "mappings": [
      {
        "resellerReference": "RES-BOOK-10045",
        "resellerStatus": "CONFIRMED",
        "resellerProduct": "grand-canyon-day-tour",
        "productId": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
        "optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
        "unitId": "unit_adult",
        "optionRequired": true,
        "unitRequired": true,
        "validityDays": 2,
        "webhookUrl": "https://www.city-sightseeing.com"
      }
    ]
  },
  "contact": {
    "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
    "tags": [
      "vip",
      "partner"
    ],
    "fullName": "Jane Doe",
    "title": "Ms",
    "firstName": "Jane",
    "lastName": "Doe",
    "emailAddress": "[email protected]",
    "phoneNumber": "[phone]",
    "age": 34,
    "birthdate": "1992-04-23",
    "streetAddress": "223 Market Street",
    "city": "San Francisco",
    "state": "CA",
    "postalCode": "94103",
    "country": "US",
    "locales": [
      "en"
    ],
    "notes": "Vegetarian meal requested",
    "allowMarketing": false,
    "taxId": "US1234567",
    "company": "Golden Gate Tours LLC",
    "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
  },
  "voucher": {
    "redemptionMethod": "DIGITAL",
    "utcRedeemedAt": "2026-05-14T13:00:00Z",
    "utcNoshowedAt": "2026-05-14T13:00:00Z",
    "deliveryOptions": [
      {
        "deliveryFormat": "PDF_URL",
        "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
      }
    ]
  },
  "unitItems": [
    {
      "alias": "booking-alias-001",
      "contact": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "fullName": "Jane Doe",
        "title": "Ms",
        "firstName": "Jane",
        "lastName": "Doe",
        "emailAddress": "[email protected]",
        "phoneNumber": "[phone]",
        "age": 34,
        "birthdate": "1992-04-23",
        "streetAddress": "223 Market Street",
        "city": "San Francisco",
        "state": "CA",
        "postalCode": "94103",
        "country": "US",
        "locales": [
          "en"
        ],
        "notes": "Vegetarian meal requested",
        "allowMarketing": false,
        "taxId": "US1234567",
        "company": "Golden Gate Tours LLC",
        "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
      },
      "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
      "localDateTimeEnd": "2026-05-14T13:00:00Z",
      "localDateTimeStart": "2026-05-14T13:00:00Z",
      "originalRebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "rebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "requiredContactFields": [
        "fullName",
        "emailAddress"
      ],
      "resellerReference": "RES-BOOK-10045",
      "scans": [
        {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "status": "CONFIRMED",
          "utcScannedAt": "2026-05-14T13:00:00Z",
          "seller": {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "name": "Morning City Tour",
            "reference": "REF-2026-001",
            "tags": [
              "vip",
              "partner"
            ],
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]"
          }
        }
      ],
      "status": "CONFIRMED",
      "supplierReference": "SUP-BOOK-7782",
      "ticket": {
        "redemptionMethod": "DIGITAL",
        "utcRedeemedAt": "2026-05-14T13:00:00Z",
        "utcNoshowedAt": "2026-05-14T13:00:00Z",
        "deliveryOptions": [
          {
            "deliveryFormat": "PDF_URL",
            "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
          }
        ]
      },
      "unit": {
        "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
        "internalName": "Adult",
        "reference": "adult",
        "requiredContactFields": [
          "fullName",
          "emailAddress"
        ],
        "restrictions": {
          "required": true,
          "default": true,
          "minAge": 34,
          "maxAge": 34,
          "idRequired": true,
          "minQuantity": 2,
          "maxQuantity": 2,
          "paxCount": 2,
          "accompaniedBy": [
            "accompanied_by-example"
          ],
          "accompaniedByRatio": 2,
          "accompaniedByRatioDenominator": 2
        },
        "tags": [
          "vip",
          "partner"
        ],
        "type": "ADULT",
        "visibleContactFields": [
          "fullName",
          "emailAddress"
        ],
        "pricing": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "pricingFrom": {
          "currency": "USD",
          "currencyPrecision": 2,
          "net": 18000,
          "original": 22000,
          "retail": 20000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "original": 2000,
              "retail": 1800,
              "net": 1600
            }
          ],
          "offerDiscount": {
            "retail": 2000,
            "net": 2000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "retail": 200,
                "net": 200
              }
            ]
          }
        },
        "extras": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "internalName": "Morning City Tour",
            "reference": "REF-2026-001",
            "title": "Summer Promotion",
            "shortDescription": "Central departure with multilingual guide.",
            "coverImageUrl": "https://www.city-sightseeing.com",
            "duration": "2",
            "durationAmount": 220,
            "durationUnit": "HOUR",
            "tags": [
              "vip",
              "partner"
            ],
            "restrictions": {
              "required": true,
              "default": true,
              "minAge": 34,
              "maxAge": 34,
              "idRequired": true,
              "minQuantity": 2,
              "maxQuantity": 2,
              "paxCount": 2,
              "accompaniedBy": [
                "accompanied_by-example"
              ],
              "accompaniedByRatio": 2,
              "accompaniedByRatioDenominator": 2
            },
            "pricingFrom": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            },
            "pricing": {
              "currency": "USD",
              "currencyPrecision": 2,
              "net": 18000,
              "original": 22000,
              "retail": 20000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "original": 2000,
                  "retail": 1800,
                  "net": 1600
                }
              ],
              "offerDiscount": {
                "retail": 2000,
                "net": 2000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "retail": 200,
                    "net": 200
                  }
                ]
              }
            }
          }
        ],
        "questions": [
          {
            "id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "title": "Summer Promotion",
            "required": true,
            "inputType": "select",
            "maxLength": 2,
            "selectOptions": [
              {
                "value": "value-example",
                "label": "label-example"
              }
            ]
          }
        ],
        "isMembership": true,
        "membershipBenefit": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        }
      },
      "unitId": "unit_adult",
      "unitType": "ADULT",
      "utcNoshowedAt": "2026-05-14T13:00:00Z",
      "utcRebookedAt": "2026-05-14T13:00:00Z",
      "utcRedeemedAt": "2026-05-14T13:00:00Z",
      "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "visibleContactFields": [
        "fullName",
        "emailAddress"
      ],
      "weightUnit": "kg",
      "weightValue": 20,
      "pricing": {
        "currency": "USD",
        "currencyPrecision": 2,
        "net": 18000,
        "original": 22000,
        "retail": 20000,
        "includedTaxes": [
          {
            "name": "Sales Tax",
            "shortDescription": "Local sales tax",
            "original": 2000,
            "retail": 1800,
            "net": 1600
          }
        ],
        "offerDiscount": {
          "retail": 2000,
          "net": 2000,
          "includedTaxes": [
            {
              "name": "Sales Tax",
              "shortDescription": "Local sales tax",
              "retail": 200,
              "net": 200
            }
          ]
        }
      },
      "offer": {
        "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
        "tags": [
          "vip",
          "partner"
        ],
        "title": "Summer Promotion",
        "label": "Save 20%",
        "code": "SUMMER25",
        "description": "20% off selected departures this month.",
        "netDiscount": "FULL",
        "restrictions": {
          "minUnits": 1,
          "maxUnits": 10,
          "minTotal": 0,
          "maxTotal": 50000,
          "unitIds": [
            "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
            "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
          ]
        },
        "usable": true,
        "unusableReason": "Offer is not valid for the selected date.",
        "membershipBenefit": {
          "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
          "title": "Summer Promotion",
          "description": "Morning departure with central pickup included."
        }
      },
      "offerCode": "SUMMER25",
      "offerComparisons": [
        {
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offer": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "title": "Summer Promotion",
            "label": "Save 20%",
            "code": "SUMMER25",
            "description": "20% off selected departures this month.",
            "netDiscount": "FULL",
            "restrictions": {
              "minUnits": 1,
              "maxUnits": 10,
              "minTotal": 0,
              "maxTotal": 50000,
              "unitIds": [
                "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
              ]
            },
            "usable": true,
            "unusableReason": "Offer is not valid for the selected date.",
            "membershipBenefit": {
              "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
              "title": "Summer Promotion",
              "description": "Morning departure with central pickup included."
            }
          }
        }
      ],
      "offerIsCombination": true,
      "offerTitle": "Summer Promotion",
      "offers": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "tags": [
            "vip",
            "partner"
          ],
          "title": "Summer Promotion",
          "label": "Save 20%",
          "code": "SUMMER25",
          "description": "20% off selected departures this month.",
          "netDiscount": "FULL",
          "restrictions": {
            "minUnits": 1,
            "maxUnits": 10,
            "minTotal": 0,
            "maxTotal": 50000,
            "unitIds": [
              "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
              "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
            ]
          },
          "usable": true,
          "unusableReason": "Offer is not valid for the selected date.",
          "membershipBenefit": {
            "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
            "title": "Summer Promotion",
            "description": "Morning departure with central pickup included."
          }
        }
      ],
      "extraItems": [
        {
          "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
          "resellerReference": "RES-BOOK-10045",
          "supplierReference": "SUP-BOOK-7782",
          "extraId": "extra_fast_track",
          "status": "CONFIRMED",
          "utcRedeemedAt": "2026-05-14T13:00:00Z",
          "contact": {
            "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
            "tags": [
              "vip",
              "partner"
            ],
            "fullName": "Jane Doe",
            "title": "Ms",
            "firstName": "Jane",
            "lastName": "Doe",
            "emailAddress": "[email protected]",
            "phoneNumber": "[phone]",
            "age": 34,
            "birthdate": "1992-04-23",
            "streetAddress": "223 Market Street",
            "city": "San Francisco",
            "state": "CA",
            "postalCode": "94103",
            "country": "US",
            "locales": [
              "en"
            ],
            "notes": "Vegetarian meal requested",
            "allowMarketing": false,
            "taxId": "US1234567",
            "company": "Golden Gate Tours LLC",
            "photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
          },
          "visibleContactFields": [
            "fullName",
            "emailAddress"
          ],
          "requiredContactFields": [
            "fullName",
            "emailAddress"
          ],
          "ticket": {
            "redemptionMethod": "DIGITAL",
            "utcRedeemedAt": "2026-05-14T13:00:00Z",
            "utcNoshowedAt": "2026-05-14T13:00:00Z",
            "deliveryOptions": [
              {
                "deliveryFormat": "PDF_URL",
                "deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
              }
            ]
          },
          "pricing": {
            "currency": "USD",
            "currencyPrecision": 2,
            "net": 18000,
            "original": 22000,
            "retail": 20000,
            "includedTaxes": [
              {
                "name": "Sales Tax",
                "shortDescription": "Local sales tax",
                "original": 2000,
                "retail": 1800,
                "net": 1600
              }
            ],
            "offerDiscount": {
              "retail": 2000,
              "net": 2000,
              "includedTaxes": [
                {
                  "name": "Sales Tax",
                  "shortDescription": "Local sales tax",
                  "retail": 200,
                  "net": 200
                }
              ]
            }
          },
          "offerCode": "SUMMER25",
          "offerTitle": "Summer Promotion",
          "offerIsCombination": true,
          "offerComparisons": [
            {
              "offerCode": "SUMMER25",
              "offerTitle": "Summer Promotion",
              "pricing": {
                "currency": "USD",
                "currencyPrecision": 2,
                "net": 18000,
                "original": 22000,
                "retail": 20000,
                "includedTaxes": [
                  {
                    "name": "Sales Tax",
                    "shortDescription": "Local sales tax",
                    "original": 2000,
                    "retail": 1800,
                    "net": 1600
                  }
                ],
                "offerDiscount": {
                  "retail": 2000,
                  "net": 2000,
                  "includedTaxes": [
                    {
                      "name": "Sales Tax",
                      "shortDescription": "Local sales tax",
                      "retail": 200,
                      "net": 200
                    }
                  ]
                }
              },
              "offer": {
                "id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
                "tags": [
                  "vip",
                  "partner"
                ],
                "title": "Summer Promotion",
                "label": "Save 20%",
                "code": "SUMMER25",
                "description": "20% off selected departures this month.",
                "netDiscount": "FULL",
                "restrictions": {
                  "minUnits": 1,
                  "maxUnits": 10,
                  "minTotal": 0,
                  "maxTotal": 50000,
                  "unitIds": [
                    "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
                    "6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
                  ]
                },
                "usable": true,
                "unusableReason": "Offer is not valid for the selected date.",
                "membershipBenefit": {
                  "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
                  "title": "Summer Promotion",
                  "description": "Morning departure with central pickup included."
                }
              }
            }
          ]
        }
      ],
      "packageIncludeId": "package_include_id-example",
      "packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
      "questionAnswers": [
        {
          "questionId": "question_dietary_requirements",
          "value": "value-example"
        }
      ]
    }
  ]
}

Request Body / Query Parameters

POST /redemption/noshow returns a redemption object/object-array with no-show state (for example status: "NO_SHOW", utcNoshowedAt set).

DELETE /redemption/noshow is currently wired to the same controller path as DELETE /redemption/redeem, so behavior and response shape match cancel-redemption/unredeem.

Resolve Redemption Credentials

post

Unauthenticated API key resolution by lookup input.

Body

application/json

referencestringOptional

Reference value.

Example: REF-2026-001

emailstringOptional

Email value.

Example: [email protected]

mobilestringOptional

Mobile value.

Example: [phone]

Responses

200

Successful response

application/json

apiKeystring · nullableOptional

Api key value.

Example: api_live_ventrata_123456

apiKeysstring[]Optional

List of api key values.

Example: ["api_live_ventrata_123456"]

post

/redemption/credentials

HTTPcURLJavaScriptPython

POST /octo/redemption/credentials HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 91

{
  "reference": "REF-2026-001",
  "email": "[email protected]",
  "mobile": "[phone]"
}

200

Successful response

{
  "apiKey": "api_live_ventrata_123456",
  "apiKeys": [
    "api_live_ventrata_123456"
  ]
}

This endpoint is unauthenticated and selects the first API key that can successfully resolve the provided lookup input.

Request Body Parameters

Provide at least one of reference, email, or mobile.

Response

Redemption Object

Lookup, redeem, and no-show responses serialize via serialize_redemption(...), which wraps serialize_booking(...) and ticket/voucher helpers.

Top-level fields

For full core object details of product, option, availability, and contact/user/reseller-style objects, see Bookings and linked core schemas.

Additional serialization notes

• When a redemption code resolves at ticket level, unitItems is reduced to that ticket only, voucher is set to that ticket object, and overlapping root fields are overwritten with ticket-level values.

• serialize_item(...) adds scans: [] on serialized item units (for example option.units[] entries of type OTHER).

Schema Additions (JSON)

These are additive fragments showing only fields introduced by this capability.

BookingUnitItem

{
  "// ...rest of booking unit item object": "...",
  "scans": [
    {
      "id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
      "status": "CONFIRMED",
      "utcScannedAt": "2026-05-14T13:00:00Z",
      "seller": {
        "id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
        "name": "Morning City Tour",
        "reference": "REF-2026-001",
        "tags": [
          "vip",
          "partner"
        ]
      }
    }
  ]
}