Redemption
Redeem tickets and bookings by reference or barcode
To use this capability, add octo/redemption to your Octo-Capabilities header.
This capability allows supplier/operator connections to look up bookings and tickets, redeem/unredeem them, and mark them as no-show by redemption code.
All paths below are public /octo routes.
The OCTO API prefix is /octo.
Endpoint Summary
Lookup by reference, email, or mobile.
Query parameters
referencestringOptionalExample:
Lookup by booking/ticket reference or redemption code.
REF-2026-001emailstringOptionalExample:
Lookup by email address.
jane.doe@goldengatetours.commobilestringOptionalExample:
Lookup by mobile number.
+12025550123Responses
200
Successful response
application/json
or
get/redemption/lookup
GET /octo/redemption/lookup HTTP/1.1
Host: api.ventrata.com
Accept: */*
200
Successful response
{
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"reference": "REF-2026-001",
"redemptionCode": "SUMMER25",
"redeemable": true,
"unredeemableReason": "unredeemable_reason-example",
"unredeemableReasonCode": "SUMMER25",
"status": "CONFIRMED",
"product": {
"allowFreesale": true,
"availabilityRequired": true,
"availabilityType": "START_TIME",
"deliveryFormats": [
"PDF_URL",
"QRCODE"
],
"deliveryMethods": [
"VOUCHER",
"TICKET"
],
"fixedWeight": true,
"freesaleDurationAmount": 220,
"freesaleDurationRoundup": true,
"freesaleDurationRoundupUnit": "HOUR",
"freesaleDurationUnit": "HOUR",
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"instantConfirmation": true,
"instantDelivery": true,
"internalName": "Walking Tour of Barcelona",
"locale": "en",
"operator": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"name": "Morning City Tour"
},
"options": [
{
"availabilityCutoff": "2026-05-14T09:00:00-04:00",
"availabilityCutoffAmount": 2,
"availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
"availabilityLocalDateEnd": "2026-12-31",
"availabilityLocalDateStart": "2026-01-01",
"availabilityLocalStartTimes": [
"09:00",
"13:00"
],
"availabilityNotice": "2026-05-14T09:00:00-04:00",
"availabilityNoticeAmount": 2,
"availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
"cancellationCutoff": "24",
"cancellationCutoffAmount": 2,
"cancellationCutoffUnit": "HOUR",
"default": true,
"id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
"internalName": "DEFAULT",
"reference": "REF-2026-001",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"minUnits": 2,
"maxUnits": 2,
"minPaxCount": 2,
"maxPaxCount": 2,
"minTotal": 2,
"maxTotal": 2,
"unitIds": [
"unit_adult",
"unit_child"
]
},
"tags": [
"vip",
"partner"
],
"units": [
{
"id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
"internalName": "Adult",
"reference": "adult",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"required": true,
"default": true,
"minAge": 34,
"maxAge": 34,
"idRequired": true,
"minQuantity": 2,
"maxQuantity": 2,
"paxCount": 2,
"accompaniedBy": [
"accompanied_by-example"
],
"notAccompaniedBy": [
"not_accompanied_by-example"
],
"accompaniedByRatio": 2,
"accompaniedByRatioDenominator": 2
},
"tags": [
"vip",
"partner"
],
"type": "ADULT",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"extras": [
{
"customRetail": true,
"customRetailOptions": [
500,
1000,
1500
],
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"internalName": "Guide Gratuity",
"reference": "guide_gratuity",
"restrictions": {
"default": false,
"idRequired": false,
"maxCustomRetail": 5000,
"maxQuantity": 1,
"minCustomRetail": 500,
"minQuantity": 1,
"paxCount": 0,
"required": false,
"accompaniedBy": [],
"accompaniedByRatio": null,
"accompaniedByRatioDenominator": null,
"notAccompaniedBy": []
},
"tags": [
"gratuity",
"optional"
],
"coverImageUrl": "https://images.ventrata.com/extras/guide-gratuity.jpg",
"duration": null,
"durationAmount": null,
"durationUnit": null,
"shortDescription": "Let the guest choose how much they want to tip the guide.",
"title": "Guide Gratuity",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
}
}
],
"questions": [
{
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"title": "Summer Promotion",
"required": true,
"inputType": "select",
"maxLength": 2,
"selectOptions": [
{
"value": "value-example",
"label": "label-example"
}
]
}
],
"isMembership": true,
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
],
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"itinerary": [
{
"name": "Morning City Tour",
"type": "STANDARD",
"description": "Morning departure with central pickup included.",
"address": "123 Main St, San Francisco, CA",
"googlePlaceId": "google_place_id-example",
"latitude": 10,
"longitude": 10,
"travelTime": "15",
"travelTimeAmount": 220,
"travelTimeUnit": "MINUTE",
"duration": "2",
"durationAmount": 220,
"durationUnit": "HOUR"
}
],
"extras": [
{
"customRetail": true,
"customRetailOptions": [
500,
1000,
1500
],
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"internalName": "Guide Gratuity",
"reference": "guide_gratuity",
"restrictions": {
"default": false,
"idRequired": false,
"maxCustomRetail": 5000,
"maxQuantity": 1,
"minCustomRetail": 500,
"minQuantity": 1,
"paxCount": 0,
"required": false,
"accompaniedBy": [],
"accompaniedByRatio": null,
"accompaniedByRatioDenominator": null,
"notAccompaniedBy": []
},
"tags": [
"gratuity",
"optional"
],
"coverImageUrl": "https://images.ventrata.com/extras/guide-gratuity.jpg",
"duration": null,
"durationAmount": null,
"durationUnit": null,
"shortDescription": "Let the guest choose how much they want to tip the guide.",
"title": "Guide Gratuity",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
}
}
],
"packageIncludes": [
"[Circular Reference]"
],
"dropoffAvailable": true,
"dropoffPoints": [
{
"id": "1cfe2c68-4a91-4df8-8d69-4b393d469caf",
"name": "Union Square Pickup",
"directions": "Meet outside the main entrance beside the red awning.",
"address": "333 O'Farrell St, San Francisco, CA 94102",
"latitude": 37.785452,
"longitude": -122.408058,
"googlePlaceId": "ChIJN1t_tDeuEmsRUsoyG83frY4",
"street": "333 O'Farrell St",
"postalCode": "94102",
"locality": "San Francisco",
"region": "California",
"state": "CA",
"country": "US",
"localDateTime": "2026-05-14T08:30:00-07:00",
"localDateTimeTo": "2026-05-14T08:45:00-07:00"
}
],
"dropoffRequired": true,
"pickupAvailable": true,
"pickupPoints": [
{
"id": "1cfe2c68-4a91-4df8-8d69-4b393d469caf",
"name": "Union Square Pickup",
"directions": "Meet outside the main entrance beside the red awning.",
"address": "333 O'Farrell St, San Francisco, CA 94102",
"latitude": 37.785452,
"longitude": -122.408058,
"googlePlaceId": "ChIJN1t_tDeuEmsRUsoyG83frY4",
"street": "333 O'Farrell St",
"postalCode": "94102",
"locality": "San Francisco",
"region": "California",
"state": "CA",
"country": "US",
"localDateTime": "2026-05-14T08:30:00-07:00",
"localDateTimeTo": "2026-05-14T08:45:00-07:00"
}
],
"pickupRequired": true,
"questions": [
{
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"title": "Summer Promotion",
"required": true,
"inputType": "select",
"maxLength": 2,
"selectOptions": [
{
"value": "value-example",
"label": "label-example"
}
]
}
],
"rentalDurations": [
{
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"duration": "2",
"durationAmount": 220,
"durationUnit": "HOUR",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
]
}
],
"redemptionMethod": "DIGITAL",
"reference": "BRC-WALK",
"settlementMethods": [
"DIRECT",
"DEFERRED"
],
"tags": [
"vip",
"partner"
],
"timeZone": "Europe/Madrid",
"weightUnit": "kg",
"availableCurrencies": [
"USD",
"EUR"
],
"defaultCurrency": "USD",
"hidePricingFrom": true,
"includeTax": true,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"pricingMultiplier": 10,
"pricingPer": "UNIT",
"isPackage": true,
"isPackagePass": true,
"packageProduct": true,
"waiverPer": "UNIT",
"waiverRequired": true,
"waivers": [
{
"id": "6d8c49eb-d6d3-4f03-a242-6f5f95f4d56f",
"title": "Participant Release and Assumption of Risk",
"shortDescription": "Required before tour participation.",
"content": "I acknowledge and accept the risks of participation.\n\n-First Name-=__\n-Email-=__(\"type\":\"email\")\n-Signature-=__(\"type\":\"signature\")\n-Country-=__(\"type\":\"country\")",
"fields": [
{
"id": "first_name",
"internalName": "First Name",
"title": "First Name",
"shortDescription": null,
"required": true,
"inputType": "signature",
"maxLength": null,
"selectOptions": []
}
]
}
],
"isRental": true,
"isMembership": true,
"membershipAutoRenew": true
},
"option": {
"availabilityCutoff": "2026-05-14T09:00:00-04:00",
"availabilityCutoffAmount": 2,
"availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
"availabilityLocalDateEnd": "2026-12-31",
"availabilityLocalDateStart": "2026-01-01",
"availabilityLocalStartTimes": [
"09:00",
"13:00"
],
"availabilityNotice": "2026-05-14T09:00:00-04:00",
"availabilityNoticeAmount": 2,
"availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
"cancellationCutoff": "24",
"cancellationCutoffAmount": 2,
"cancellationCutoffUnit": "HOUR",
"default": true,
"id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
"internalName": "DEFAULT",
"reference": "REF-2026-001",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"minUnits": 2,
"maxUnits": 2,
"minPaxCount": 2,
"maxPaxCount": 2,
"minTotal": 2,
"maxTotal": 2,
"unitIds": [
"unit_adult",
"unit_child"
]
},
"tags": [
"vip",
"partner"
],
"units": [
{
"id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
"internalName": "Adult",
"reference": "adult",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"required": true,
"default": true,
"minAge": 34,
"maxAge": 34,
"idRequired": true,
"minQuantity": 2,
"maxQuantity": 2,
"paxCount": 2,
"accompaniedBy": [
"accompanied_by-example"
],
"notAccompaniedBy": [
"not_accompanied_by-example"
],
"accompaniedByRatio": 2,
"accompaniedByRatioDenominator": 2
},
"tags": [
"vip",
"partner"
],
"type": "ADULT",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"extras": [
{
"customRetail": true,
"customRetailOptions": [
500,
1000,
1500
],
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"internalName": "Guide Gratuity",
"reference": "guide_gratuity",
"restrictions": {
"default": false,
"idRequired": false,
"maxCustomRetail": 5000,
"maxQuantity": 1,
"minCustomRetail": 500,
"minQuantity": 1,
"paxCount": 0,
"required": false,
"accompaniedBy": [],
"accompaniedByRatio": null,
"accompaniedByRatioDenominator": null,
"notAccompaniedBy": []
},
"tags": [
"gratuity",
"optional"
],
"coverImageUrl": "https://images.ventrata.com/extras/guide-gratuity.jpg",
"duration": null,
"durationAmount": null,
"durationUnit": null,
"shortDescription": "Let the guest choose how much they want to tip the guide.",
"title": "Guide Gratuity",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
}
}
],
"questions": [
{
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"title": "Summer Promotion",
"required": true,
"inputType": "select",
"maxLength": 2,
"selectOptions": [
{
"value": "value-example",
"label": "label-example"
}
]
}
],
"isMembership": true,
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
],
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"itinerary": [
{
"name": "Morning City Tour",
"type": "STANDARD",
"description": "Morning departure with central pickup included.",
"address": "123 Main St, San Francisco, CA",
"googlePlaceId": "google_place_id-example",
"latitude": 10,
"longitude": 10,
"travelTime": "15",
"travelTimeAmount": 220,
"travelTimeUnit": "MINUTE",
"duration": "2",
"durationAmount": 220,
"durationUnit": "HOUR"
}
],
"extras": [
{
"customRetail": true,
"customRetailOptions": [
500,
1000,
1500
],
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"internalName": "Guide Gratuity",
"reference": "guide_gratuity",
"restrictions": {
"default": false,
"idRequired": false,
"maxCustomRetail": 5000,
"maxQuantity": 1,
"minCustomRetail": 500,
"minQuantity": 1,
"paxCount": 0,
"required": false,
"accompaniedBy": [],
"accompaniedByRatio": null,
"accompaniedByRatioDenominator": null,
"notAccompaniedBy": []
},
"tags": [
"gratuity",
"optional"
],
"coverImageUrl": "https://images.ventrata.com/extras/guide-gratuity.jpg",
"duration": null,
"durationAmount": null,
"durationUnit": null,
"shortDescription": "Let the guest choose how much they want to tip the guide.",
"title": "Guide Gratuity",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
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"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
}
}
],
"questions": [
{
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"title": "Summer Promotion",
"required": true,
"inputType": "select",
"maxLength": 2,
"selectOptions": [
{
"value": "value-example",
"label": "label-example"
}
]
}
],
"isMembership": true,
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
},
"unitId": "unit_adult",
"unitType": "ADULT",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"utcRebookedAt": "2026-05-14T13:00:00Z",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"weightUnit": "kg",
"weightValue": 20,
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
},
"offerCode": "SUMMER25",
"offerComparisons": [
{
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
}
],
"offerIsCombination": true,
"offerTitle": "Summer Promotion",
"offers": [
{
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
],
"extraItems": [
{
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"resellerReference": "RES-BOOK-10045",
"supplierReference": "SUP-BOOK-7782",
"extraId": "extra_3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"retail": 1500,
"status": "CONFIRMED",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"contact": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"fullName": "Jane Doe",
"title": "Ms",
"firstName": "Jane",
"lastName": "Doe",
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123",
"age": 34,
"birthdate": "1992-04-23",
"streetAddress": "223 Market Street",
"city": "San Francisco",
"state": "CA",
"postalCode": "94103",
"country": "US",
"locales": [
"en"
],
"notes": "Vegetarian meal requested",
"allowMarketing": false,
"taxId": "US1234567",
"company": "Golden Gate Tours LLC",
"photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
},
"visibleContactFields": [
"fullName",
"emailAddress"
],
"requiredContactFields": [
"fullName",
"emailAddress"
],
"ticket": {
"redemptionMethod": "DIGITAL",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"deliveryOptions": [
{
"deliveryFormat": "PDF_URL",
"deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
}
]
},
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"offerIsCombination": true,
"offerComparisons": [
{
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
}
]
}
],
"packageIncludeId": "package_include_id-example",
"packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"questionAnswers": [
{
"questionId": "question_dietary_requirements",
"value": "value-example"
}
]
}
]
}Lookup by reference, email, or mobile.
Redeem one or more redemption codes.
Body
redemptionCodeone ofOptionalExample:
Redemption code value.
SUMMER25stringOptional
string[]Optional
referencestringOptionalExample:
Reference value.
REF-2026-001emailstringOptionalExample:
Email value.
jane.doe@goldengatetours.commobilestringOptionalExample:
Mobile value.
+12025550123timestampstringOptionalExample:
Timestamp value.
2026-05-14T13:00:00ZnotesstringOptionalExample:
Notes value.
Vegetarian meal requestedResponses
200
Successful response
application/json
or
post/redemption/redeem
POST /octo/redemption/redeem HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 190
{
"redemptionCode": "SUMMER25",
"reference": "REF-2026-001",
"email": "jane.doe@goldengatetours.com",
"mobile": "+12025550123",
"timestamp": "2026-05-14T13:00:00Z",
"notes": "Vegetarian meal requested"
}200
Successful response
{
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"reference": "REF-2026-001",
"redemptionCode": "SUMMER25",
"redeemable": true,
"unredeemableReason": "unredeemable_reason-example",
"unredeemableReasonCode": "SUMMER25",
"status": "CONFIRMED",
"product": {
"allowFreesale": true,
"availabilityRequired": true,
"availabilityType": "START_TIME",
"deliveryFormats": [
"PDF_URL",
"QRCODE"
],
"deliveryMethods": [
"VOUCHER",
"TICKET"
],
"fixedWeight": true,
"freesaleDurationAmount": 220,
"freesaleDurationRoundup": true,
"freesaleDurationRoundupUnit": "HOUR",
"freesaleDurationUnit": "HOUR",
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"instantConfirmation": true,
"instantDelivery": true,
"internalName": "Walking Tour of Barcelona",
"locale": "en",
"operator": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"name": "Morning City Tour"
},
"options": [
{
"availabilityCutoff": "2026-05-14T09:00:00-04:00",
"availabilityCutoffAmount": 2,
"availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
"availabilityLocalDateEnd": "2026-12-31",
"availabilityLocalDateStart": "2026-01-01",
"availabilityLocalStartTimes": [
"09:00",
"13:00"
],
"availabilityNotice": "2026-05-14T09:00:00-04:00",
"availabilityNoticeAmount": 2,
"availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
"cancellationCutoff": "24",
"cancellationCutoffAmount": 2,
"cancellationCutoffUnit": "HOUR",
"default": true,
"id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
"internalName": "DEFAULT",
"reference": "REF-2026-001",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"minUnits": 2,
"maxUnits": 2,
"minPaxCount": 2,
"maxPaxCount": 2,
"minTotal": 2,
"maxTotal": 2,
"unitIds": [
"unit_adult",
"unit_child"
]
},
"tags": [
"vip",
"partner"
],
"units": [
{
"id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
"internalName": "Adult",
"reference": "adult",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"required": true,
"default": true,
"minAge": 34,
"maxAge": 34,
"idRequired": true,
"minQuantity": 2,
"maxQuantity": 2,
"paxCount": 2,
"accompaniedBy": [
"accompanied_by-example"
],
"notAccompaniedBy": [
"not_accompanied_by-example"
],
"accompaniedByRatio": 2,
"accompaniedByRatioDenominator": 2
},
"tags": [
"vip",
"partner"
],
"type": "ADULT",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"extras": [
{
"customRetail": true,
"customRetailOptions": [
500,
1000,
1500
],
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"internalName": "Guide Gratuity",
"reference": "guide_gratuity",
"restrictions": {
"default": false,
"idRequired": false,
"maxCustomRetail": 5000,
"maxQuantity": 1,
"minCustomRetail": 500,
"minQuantity": 1,
"paxCount": 0,
"required": false,
"accompaniedBy": [],
"accompaniedByRatio": null,
"accompaniedByRatioDenominator": null,
"notAccompaniedBy": []
},
"tags": [
"gratuity",
"optional"
],
"coverImageUrl": "https://images.ventrata.com/extras/guide-gratuity.jpg",
"duration": null,
"durationAmount": null,
"durationUnit": null,
"shortDescription": "Let the guest choose how much they want to tip the guide.",
"title": "Guide Gratuity",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
}
}
],
"questions": [
{
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"title": "Summer Promotion",
"required": true,
"inputType": "select",
"maxLength": 2,
"selectOptions": [
{
"value": "value-example",
"label": "label-example"
}
]
}
],
"isMembership": true,
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
],
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"itinerary": [
{
"name": "Morning City Tour",
"type": "STANDARD",
"description": "Morning departure with central pickup included.",
"address": "123 Main St, San Francisco, CA",
"googlePlaceId": "google_place_id-example",
"latitude": 10,
"longitude": 10,
"travelTime": "15",
"travelTimeAmount": 220,
"travelTimeUnit": "MINUTE",
"duration": "2",
"durationAmount": 220,
"durationUnit": "HOUR"
}
],
"extras": [
{
"customRetail": true,
"customRetailOptions": [
500,
1000,
1500
],
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"internalName": "Guide Gratuity",
"reference": "guide_gratuity",
"restrictions": {
"default": false,
"idRequired": false,
"maxCustomRetail": 5000,
"maxQuantity": 1,
"minCustomRetail": 500,
"minQuantity": 1,
"paxCount": 0,
"required": false,
"accompaniedBy": [],
"accompaniedByRatio": null,
"accompaniedByRatioDenominator": null,
"notAccompaniedBy": []
},
"tags": [
"gratuity",
"optional"
],
"coverImageUrl": "https://images.ventrata.com/extras/guide-gratuity.jpg",
"duration": null,
"durationAmount": null,
"durationUnit": null,
"shortDescription": "Let the guest choose how much they want to tip the guide.",
"title": "Guide Gratuity",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
}
}
],
"packageIncludes": [
"[Circular Reference]"
],
"dropoffAvailable": true,
"dropoffPoints": [
{
"id": "1cfe2c68-4a91-4df8-8d69-4b393d469caf",
"name": "Union Square Pickup",
"directions": "Meet outside the main entrance beside the red awning.",
"address": "333 O'Farrell St, San Francisco, CA 94102",
"latitude": 37.785452,
"longitude": -122.408058,
"googlePlaceId": "ChIJN1t_tDeuEmsRUsoyG83frY4",
"street": "333 O'Farrell St",
"postalCode": "94102",
"locality": "San Francisco",
"region": "California",
"state": "CA",
"country": "US",
"localDateTime": "2026-05-14T08:30:00-07:00",
"localDateTimeTo": "2026-05-14T08:45:00-07:00"
}
],
"dropoffRequired": true,
"pickupAvailable": true,
"pickupPoints": [
{
"id": "1cfe2c68-4a91-4df8-8d69-4b393d469caf",
"name": "Union Square Pickup",
"directions": "Meet outside the main entrance beside the red awning.",
"address": "333 O'Farrell St, San Francisco, CA 94102",
"latitude": 37.785452,
"longitude": -122.408058,
"googlePlaceId": "ChIJN1t_tDeuEmsRUsoyG83frY4",
"street": "333 O'Farrell St",
"postalCode": "94102",
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],
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"mappings": [
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"unitRequired": true,
"validityDays": 2,
"webhookUrl": "https://www.city-sightseeing.com"
}
]
},
"contact": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
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],
"fullName": "Jane Doe",
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"locales": [
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],
"notes": "Vegetarian meal requested",
"allowMarketing": false,
"taxId": "US1234567",
"company": "Golden Gate Tours LLC",
"photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
},
"voucher": {
"redemptionMethod": "DIGITAL",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"deliveryOptions": [
{
"deliveryFormat": "PDF_URL",
"deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
}
]
},
"unitItems": [
{
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"contact": {
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"tags": [
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],
"fullName": "Jane Doe",
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"phoneNumber": "+12025550123",
"age": 34,
"birthdate": "1992-04-23",
"streetAddress": "223 Market Street",
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],
"notes": "Vegetarian meal requested",
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"taxId": "US1234567",
"company": "Golden Gate Tours LLC",
"photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
},
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"localDateTimeEnd": "2026-05-14T13:00:00Z",
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"requiredContactFields": [
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"resellerReference": "RES-BOOK-10045",
"scans": [
{
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"seller": {
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"name": "Morning City Tour",
"reference": "REF-2026-001",
"tags": [
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],
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123"
}
}
],
"status": "CONFIRMED",
"supplierReference": "SUP-BOOK-7782",
"ticket": {
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"utcRedeemedAt": "2026-05-14T13:00:00Z",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"deliveryOptions": [
{
"deliveryFormat": "PDF_URL",
"deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
}
]
},
"unit": {
"id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
"internalName": "Adult",
"reference": "adult",
"requiredContactFields": [
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"emailAddress"
],
"restrictions": {
"required": true,
"default": true,
"minAge": 34,
"maxAge": 34,
"idRequired": true,
"minQuantity": 2,
"maxQuantity": 2,
"paxCount": 2,
"accompaniedBy": [
"accompanied_by-example"
],
"notAccompaniedBy": [
"not_accompanied_by-example"
],
"accompaniedByRatio": 2,
"accompaniedByRatioDenominator": 2
},
"tags": [
"vip",
"partner"
],
"type": "ADULT",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
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"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
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"net": 2000,
"includedTaxes": [
{
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"net": 200
}
]
}
},
"pricingFrom": {
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"net": 18000,
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"retail": 20000,
"includedTaxes": [
{
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"original": 2000,
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}
],
"offerDiscount": {
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"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"extras": [
{
"customRetail": true,
"customRetailOptions": [
500,
1000,
1500
],
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"internalName": "Guide Gratuity",
"reference": "guide_gratuity",
"restrictions": {
"default": false,
"idRequired": false,
"maxCustomRetail": 5000,
"maxQuantity": 1,
"minCustomRetail": 500,
"minQuantity": 1,
"paxCount": 0,
"required": false,
"accompaniedBy": [],
"accompaniedByRatio": null,
"accompaniedByRatioDenominator": null,
"notAccompaniedBy": []
},
"tags": [
"gratuity",
"optional"
],
"coverImageUrl": "https://images.ventrata.com/extras/guide-gratuity.jpg",
"duration": null,
"durationAmount": null,
"durationUnit": null,
"shortDescription": "Let the guest choose how much they want to tip the guide.",
"title": "Guide Gratuity",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
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"original": 2000,
"retail": 1800,
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}
],
"offerDiscount": {
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"net": 2000,
"includedTaxes": [
{
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"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
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"net": 18000,
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"retail": 20000,
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{
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}
],
"offerDiscount": {
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"net": 2000,
"includedTaxes": [
{
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"retail": 200,
"net": 200
}
]
}
}
}
],
"questions": [
{
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"title": "Summer Promotion",
"required": true,
"inputType": "select",
"maxLength": 2,
"selectOptions": [
{
"value": "value-example",
"label": "label-example"
}
]
}
],
"isMembership": true,
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
},
"unitId": "unit_adult",
"unitType": "ADULT",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"utcRebookedAt": "2026-05-14T13:00:00Z",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"weightUnit": "kg",
"weightValue": 20,
"pricing": {
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"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
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}
],
"offerDiscount": {
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"includedTaxes": [
{
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"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
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"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
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"maxTotal": 50000,
"unitIds": [
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"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
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},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
},
"offerCode": "SUMMER25",
"offerComparisons": [
{
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"offerTitle": "Summer Promotion",
"pricing": {
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],
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"net": 2000,
"includedTaxes": [
{
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"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
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"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
}
],
"offerIsCombination": true,
"offerTitle": "Summer Promotion",
"offers": [
{
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
],
"extraItems": [
{
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"resellerReference": "RES-BOOK-10045",
"supplierReference": "SUP-BOOK-7782",
"extraId": "extra_3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"retail": 1500,
"status": "CONFIRMED",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"contact": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"fullName": "Jane Doe",
"title": "Ms",
"firstName": "Jane",
"lastName": "Doe",
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123",
"age": 34,
"birthdate": "1992-04-23",
"streetAddress": "223 Market Street",
"city": "San Francisco",
"state": "CA",
"postalCode": "94103",
"country": "US",
"locales": [
"en"
],
"notes": "Vegetarian meal requested",
"allowMarketing": false,
"taxId": "US1234567",
"company": "Golden Gate Tours LLC",
"photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
},
"visibleContactFields": [
"fullName",
"emailAddress"
],
"requiredContactFields": [
"fullName",
"emailAddress"
],
"ticket": {
"redemptionMethod": "DIGITAL",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"deliveryOptions": [
{
"deliveryFormat": "PDF_URL",
"deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
}
]
},
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"offerIsCombination": true,
"offerComparisons": [
{
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
}
]
}
],
"packageIncludeId": "package_include_id-example",
"packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"questionAnswers": [
{
"questionId": "question_dietary_requirements",
"value": "value-example"
}
]
}
]
}Redeem one or more redemption codes.
Cancel redemption (unredeem) for one or more redemption codes.
Body
redemptionCodeone ofOptionalExample:
Redemption code value.
SUMMER25stringOptional
string[]Optional
referencestringOptionalExample:
Reference value.
REF-2026-001emailstringOptionalExample:
Email value.
jane.doe@goldengatetours.commobilestringOptionalExample:
Mobile value.
+12025550123timestampstringOptionalExample:
Timestamp value.
2026-05-14T13:00:00ZnotesstringOptionalExample:
Notes value.
Vegetarian meal requestedResponses
200
Successful response
application/json
or
delete/redemption/redeem
DELETE /octo/redemption/redeem HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 190
{
"redemptionCode": "SUMMER25",
"reference": "REF-2026-001",
"email": "jane.doe@goldengatetours.com",
"mobile": "+12025550123",
"timestamp": "2026-05-14T13:00:00Z",
"notes": "Vegetarian meal requested"
}200
Successful response
{
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"reference": "REF-2026-001",
"redemptionCode": "SUMMER25",
"redeemable": true,
"unredeemableReason": "unredeemable_reason-example",
"unredeemableReasonCode": "SUMMER25",
"status": "CONFIRMED",
"product": {
"allowFreesale": true,
"availabilityRequired": true,
"availabilityType": "START_TIME",
"deliveryFormats": [
"PDF_URL",
"QRCODE"
],
"deliveryMethods": [
"VOUCHER",
"TICKET"
],
"fixedWeight": true,
"freesaleDurationAmount": 220,
"freesaleDurationRoundup": true,
"freesaleDurationRoundupUnit": "HOUR",
"freesaleDurationUnit": "HOUR",
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"instantConfirmation": true,
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"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
},
"unitId": "unit_adult",
"unitType": "ADULT",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"utcRebookedAt": "2026-05-14T13:00:00Z",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"weightUnit": "kg",
"weightValue": 20,
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
},
"offerCode": "SUMMER25",
"offerComparisons": [
{
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
}
],
"offerIsCombination": true,
"offerTitle": "Summer Promotion",
"offers": [
{
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
],
"extraItems": [
{
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"resellerReference": "RES-BOOK-10045",
"supplierReference": "SUP-BOOK-7782",
"extraId": "extra_3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"retail": 1500,
"status": "CONFIRMED",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"contact": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"fullName": "Jane Doe",
"title": "Ms",
"firstName": "Jane",
"lastName": "Doe",
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123",
"age": 34,
"birthdate": "1992-04-23",
"streetAddress": "223 Market Street",
"city": "San Francisco",
"state": "CA",
"postalCode": "94103",
"country": "US",
"locales": [
"en"
],
"notes": "Vegetarian meal requested",
"allowMarketing": false,
"taxId": "US1234567",
"company": "Golden Gate Tours LLC",
"photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
},
"visibleContactFields": [
"fullName",
"emailAddress"
],
"requiredContactFields": [
"fullName",
"emailAddress"
],
"ticket": {
"redemptionMethod": "DIGITAL",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"deliveryOptions": [
{
"deliveryFormat": "PDF_URL",
"deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
}
]
},
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"offerIsCombination": true,
"offerComparisons": [
{
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
}
]
}
],
"packageIncludeId": "package_include_id-example",
"packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"questionAnswers": [
{
"questionId": "question_dietary_requirements",
"value": "value-example"
}
]
}
]
}Cancel redemption (unredeem) for one or more redemption codes.
Mark one or more redemption codes as no-show.
Body
redemptionCodeone ofOptionalExample:
Redemption code value.
SUMMER25stringOptional
string[]Optional
referencestringOptionalExample:
Reference value.
REF-2026-001emailstringOptionalExample:
Email value.
jane.doe@goldengatetours.commobilestringOptionalExample:
Mobile value.
+12025550123timestampstringOptionalExample:
Timestamp value.
2026-05-14T13:00:00ZnotesstringOptionalExample:
Notes value.
Vegetarian meal requestedResponses
200
Successful response
application/json
or
post/redemption/noshow
POST /octo/redemption/noshow HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 190
{
"redemptionCode": "SUMMER25",
"reference": "REF-2026-001",
"email": "jane.doe@goldengatetours.com",
"mobile": "+12025550123",
"timestamp": "2026-05-14T13:00:00Z",
"notes": "Vegetarian meal requested"
}200
Successful response
{
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"reference": "REF-2026-001",
"redemptionCode": "SUMMER25",
"redeemable": true,
"unredeemableReason": "unredeemable_reason-example",
"unredeemableReasonCode": "SUMMER25",
"status": "CONFIRMED",
"product": {
"allowFreesale": true,
"availabilityRequired": true,
"availabilityType": "START_TIME",
"deliveryFormats": [
"PDF_URL",
"QRCODE"
],
"deliveryMethods": [
"VOUCHER",
"TICKET"
],
"fixedWeight": true,
"freesaleDurationAmount": 220,
"freesaleDurationRoundup": true,
"freesaleDurationRoundupUnit": "HOUR",
"freesaleDurationUnit": "HOUR",
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"instantConfirmation": true,
"instantDelivery": true,
"internalName": "Walking Tour of Barcelona",
"locale": "en",
"operator": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"name": "Morning City Tour"
},
"options": [
{
"availabilityCutoff": "2026-05-14T09:00:00-04:00",
"availabilityCutoffAmount": 2,
"availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
"availabilityLocalDateEnd": "2026-12-31",
"availabilityLocalDateStart": "2026-01-01",
"availabilityLocalStartTimes": [
"09:00",
"13:00"
],
"availabilityNotice": "2026-05-14T09:00:00-04:00",
"availabilityNoticeAmount": 2,
"availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
"cancellationCutoff": "24",
"cancellationCutoffAmount": 2,
"cancellationCutoffUnit": "HOUR",
"default": true,
"id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
"internalName": "DEFAULT",
"reference": "REF-2026-001",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"minUnits": 2,
"maxUnits": 2,
"minPaxCount": 2,
"maxPaxCount": 2,
"minTotal": 2,
"maxTotal": 2,
"unitIds": [
"unit_adult",
"unit_child"
]
},
"tags": [
"vip",
"partner"
],
"units": [
{
"id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
"internalName": "Adult",
"reference": "adult",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"required": true,
"default": true,
"minAge": 34,
"maxAge": 34,
"idRequired": true,
"minQuantity": 2,
"maxQuantity": 2,
"paxCount": 2,
"accompaniedBy": [
"accompanied_by-example"
],
"notAccompaniedBy": [
"not_accompanied_by-example"
],
"accompaniedByRatio": 2,
"accompaniedByRatioDenominator": 2
},
"tags": [
"vip",
"partner"
],
"type": "ADULT",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"extras": [
{
"customRetail": true,
"customRetailOptions": [
500,
1000,
1500
],
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"internalName": "Guide Gratuity",
"reference": "guide_gratuity",
"restrictions": {
"default": false,
"idRequired": false,
"maxCustomRetail": 5000,
"maxQuantity": 1,
"minCustomRetail": 500,
"minQuantity": 1,
"paxCount": 0,
"required": false,
"accompaniedBy": [],
"accompaniedByRatio": null,
"accompaniedByRatioDenominator": null,
"notAccompaniedBy": []
},
"tags": [
"gratuity",
"optional"
],
"coverImageUrl": "https://images.ventrata.com/extras/guide-gratuity.jpg",
"duration": null,
"durationAmount": null,
"durationUnit": null,
"shortDescription": "Let the guest choose how much they want to tip the guide.",
"title": "Guide Gratuity",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
}
}
],
"questions": [
{
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"title": "Summer Promotion",
"required": true,
"inputType": "select",
"maxLength": 2,
"selectOptions": [
{
"value": "value-example",
"label": "label-example"
}
]
}
],
"isMembership": true,
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
],
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"itinerary": [
{
"name": "Morning City Tour",
"type": "STANDARD",
"description": "Morning departure with central pickup included.",
"address": "123 Main St, San Francisco, CA",
"googlePlaceId": "google_place_id-example",
"latitude": 10,
"longitude": 10,
"travelTime": "15",
"travelTimeAmount": 220,
"travelTimeUnit": "MINUTE",
"duration": "2",
"durationAmount": 220,
"durationUnit": "HOUR"
}
],
"extras": [
{
"customRetail": true,
"customRetailOptions": [
500,
1000,
1500
],
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"internalName": "Guide Gratuity",
"reference": "guide_gratuity",
"restrictions": {
"default": false,
"idRequired": false,
"maxCustomRetail": 5000,
"maxQuantity": 1,
"minCustomRetail": 500,
"minQuantity": 1,
"paxCount": 0,
"required": false,
"accompaniedBy": [],
"accompaniedByRatio": null,
"accompaniedByRatioDenominator": null,
"notAccompaniedBy": []
},
"tags": [
"gratuity",
"optional"
],
"coverImageUrl": "https://images.ventrata.com/extras/guide-gratuity.jpg",
"duration": null,
"durationAmount": null,
"durationUnit": null,
"shortDescription": "Let the guest choose how much they want to tip the guide.",
"title": "Guide Gratuity",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
}
}
],
"packageIncludes": [
"[Circular Reference]"
],
"dropoffAvailable": true,
"dropoffPoints": [
{
"id": "1cfe2c68-4a91-4df8-8d69-4b393d469caf",
"name": "Union Square Pickup",
"directions": "Meet outside the main entrance beside the red awning.",
"address": "333 O'Farrell St, San Francisco, CA 94102",
"latitude": 37.785452,
"longitude": -122.408058,
"googlePlaceId": "ChIJN1t_tDeuEmsRUsoyG83frY4",
"street": "333 O'Farrell St",
"postalCode": "94102",
"locality": "San Francisco",
"region": "California",
"state": "CA",
"country": "US",
"localDateTime": "2026-05-14T08:30:00-07:00",
"localDateTimeTo": "2026-05-14T08:45:00-07:00"
}
],
"dropoffRequired": true,
"pickupAvailable": true,
"pickupPoints": [
{
"id": "1cfe2c68-4a91-4df8-8d69-4b393d469caf",
"name": "Union Square Pickup",
"directions": "Meet outside the main entrance beside the red awning.",
"address": "333 O'Farrell St, San Francisco, CA 94102",
"latitude": 37.785452,
"longitude": -122.408058,
"googlePlaceId": "ChIJN1t_tDeuEmsRUsoyG83frY4",
"street": "333 O'Farrell St",
"postalCode": "94102",
"locality": "San Francisco",
"region": "California",
"state": "CA",
"country": "US",
"localDateTime": "2026-05-14T08:30:00-07:00",
"localDateTimeTo": "2026-05-14T08:45:00-07:00"
}
],
"pickupRequired": true,
"questions": [
{
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"title": "Summer Promotion",
"required": true,
"inputType": "select",
"maxLength": 2,
"selectOptions": [
{
"value": "value-example",
"label": "label-example"
}
]
}
],
"rentalDurations": [
{
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"duration": "2",
"durationAmount": 220,
"durationUnit": "HOUR",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
]
}
],
"redemptionMethod": "DIGITAL",
"reference": "BRC-WALK",
"settlementMethods": [
"DIRECT",
"DEFERRED"
],
"tags": [
"vip",
"partner"
],
"timeZone": "Europe/Madrid",
"weightUnit": "kg",
"availableCurrencies": [
"USD",
"EUR"
],
"defaultCurrency": "USD",
"hidePricingFrom": true,
"includeTax": true,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
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{
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"optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
"unitId": "unit_adult",
"optionRequired": true,
"unitRequired": true,
"validityDays": 2,
"webhookUrl": "https://www.city-sightseeing.com"
}
]
}
],
"dropoffAvailable": true,
"dropoffPoints": [
{
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"name": "Union Square Pickup",
"directions": "Meet outside the main entrance beside the red awning.",
"address": "333 O'Farrell St, San Francisco, CA 94102",
"latitude": 37.785452,
"longitude": -122.408058,
"googlePlaceId": "ChIJN1t_tDeuEmsRUsoyG83frY4",
"street": "333 O'Farrell St",
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"locality": "San Francisco",
"region": "California",
"state": "CA",
"country": "US",
"localDateTime": "2026-05-14T08:30:00-07:00",
"localDateTimeTo": "2026-05-14T08:45:00-07:00"
}
],
"dropoffRequired": true,
"pickupAvailable": true,
"pickupPoints": [
{
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}
],
"pickupRequired": true,
"hasResources": true,
"mappings": [
{
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"unitId": "unit_adult",
"optionRequired": true,
"unitRequired": true,
"validityDays": 2,
"webhookUrl": "https://www.city-sightseeing.com"
}
]
},
"contact": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"fullName": "Jane Doe",
"title": "Ms",
"firstName": "Jane",
"lastName": "Doe",
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123",
"age": 34,
"birthdate": "1992-04-23",
"streetAddress": "223 Market Street",
"city": "San Francisco",
"state": "CA",
"postalCode": "94103",
"country": "US",
"locales": [
"en"
],
"notes": "Vegetarian meal requested",
"allowMarketing": false,
"taxId": "US1234567",
"company": "Golden Gate Tours LLC",
"photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
},
"voucher": {
"redemptionMethod": "DIGITAL",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"deliveryOptions": [
{
"deliveryFormat": "PDF_URL",
"deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
}
]
},
"unitItems": [
{
"alias": "booking-alias-001",
"contact": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"fullName": "Jane Doe",
"title": "Ms",
"firstName": "Jane",
"lastName": "Doe",
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123",
"age": 34,
"birthdate": "1992-04-23",
"streetAddress": "223 Market Street",
"city": "San Francisco",
"state": "CA",
"postalCode": "94103",
"country": "US",
"locales": [
"en"
],
"notes": "Vegetarian meal requested",
"allowMarketing": false,
"taxId": "US1234567",
"company": "Golden Gate Tours LLC",
"photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
},
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"localDateTimeEnd": "2026-05-14T13:00:00Z",
"localDateTimeStart": "2026-05-14T13:00:00Z",
"originalRebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"rebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"resellerReference": "RES-BOOK-10045",
"scans": [
{
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"status": "CONFIRMED",
"utcScannedAt": "2026-05-14T13:00:00Z",
"seller": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"name": "Morning City Tour",
"reference": "REF-2026-001",
"tags": [
"vip",
"partner"
],
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123"
}
}
],
"status": "CONFIRMED",
"supplierReference": "SUP-BOOK-7782",
"ticket": {
"redemptionMethod": "DIGITAL",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"deliveryOptions": [
{
"deliveryFormat": "PDF_URL",
"deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
}
]
},
"unit": {
"id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
"internalName": "Adult",
"reference": "adult",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"required": true,
"default": true,
"minAge": 34,
"maxAge": 34,
"idRequired": true,
"minQuantity": 2,
"maxQuantity": 2,
"paxCount": 2,
"accompaniedBy": [
"accompanied_by-example"
],
"notAccompaniedBy": [
"not_accompanied_by-example"
],
"accompaniedByRatio": 2,
"accompaniedByRatioDenominator": 2
},
"tags": [
"vip",
"partner"
],
"type": "ADULT",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"extras": [
{
"customRetail": true,
"customRetailOptions": [
500,
1000,
1500
],
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"internalName": "Guide Gratuity",
"reference": "guide_gratuity",
"restrictions": {
"default": false,
"idRequired": false,
"maxCustomRetail": 5000,
"maxQuantity": 1,
"minCustomRetail": 500,
"minQuantity": 1,
"paxCount": 0,
"required": false,
"accompaniedBy": [],
"accompaniedByRatio": null,
"accompaniedByRatioDenominator": null,
"notAccompaniedBy": []
},
"tags": [
"gratuity",
"optional"
],
"coverImageUrl": "https://images.ventrata.com/extras/guide-gratuity.jpg",
"duration": null,
"durationAmount": null,
"durationUnit": null,
"shortDescription": "Let the guest choose how much they want to tip the guide.",
"title": "Guide Gratuity",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
}
}
],
"questions": [
{
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"title": "Summer Promotion",
"required": true,
"inputType": "select",
"maxLength": 2,
"selectOptions": [
{
"value": "value-example",
"label": "label-example"
}
]
}
],
"isMembership": true,
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
},
"unitId": "unit_adult",
"unitType": "ADULT",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"utcRebookedAt": "2026-05-14T13:00:00Z",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"weightUnit": "kg",
"weightValue": 20,
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
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"original": 2000,
"retail": 1800,
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}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
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"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
},
"offerCode": "SUMMER25",
"offerComparisons": [
{
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
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"retail": 1800,
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}
],
"offerDiscount": {
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"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
}
],
"offerIsCombination": true,
"offerTitle": "Summer Promotion",
"offers": [
{
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
],
"extraItems": [
{
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"resellerReference": "RES-BOOK-10045",
"supplierReference": "SUP-BOOK-7782",
"extraId": "extra_3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"retail": 1500,
"status": "CONFIRMED",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"contact": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"fullName": "Jane Doe",
"title": "Ms",
"firstName": "Jane",
"lastName": "Doe",
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123",
"age": 34,
"birthdate": "1992-04-23",
"streetAddress": "223 Market Street",
"city": "San Francisco",
"state": "CA",
"postalCode": "94103",
"country": "US",
"locales": [
"en"
],
"notes": "Vegetarian meal requested",
"allowMarketing": false,
"taxId": "US1234567",
"company": "Golden Gate Tours LLC",
"photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
},
"visibleContactFields": [
"fullName",
"emailAddress"
],
"requiredContactFields": [
"fullName",
"emailAddress"
],
"ticket": {
"redemptionMethod": "DIGITAL",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"deliveryOptions": [
{
"deliveryFormat": "PDF_URL",
"deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
}
]
},
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"offerIsCombination": true,
"offerComparisons": [
{
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
}
]
}
],
"packageIncludeId": "package_include_id-example",
"packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"questionAnswers": [
{
"questionId": "question_dietary_requirements",
"value": "value-example"
}
]
}
]
}Mark one or more redemption codes as no-show.
Route variant currently mapped to the same action as DELETE /redemption/redeem.
Body
redemptionCodeone ofOptionalExample:
Redemption code value.
SUMMER25stringOptional
string[]Optional
referencestringOptionalExample:
Reference value.
REF-2026-001emailstringOptionalExample:
Email value.
jane.doe@goldengatetours.commobilestringOptionalExample:
Mobile value.
+12025550123timestampstringOptionalExample:
Timestamp value.
2026-05-14T13:00:00ZnotesstringOptionalExample:
Notes value.
Vegetarian meal requestedResponses
200
Successful response
application/json
or
delete/redemption/noshow
DELETE /octo/redemption/noshow HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 190
{
"redemptionCode": "SUMMER25",
"reference": "REF-2026-001",
"email": "jane.doe@goldengatetours.com",
"mobile": "+12025550123",
"timestamp": "2026-05-14T13:00:00Z",
"notes": "Vegetarian meal requested"
}200
Successful response
{
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"reference": "REF-2026-001",
"redemptionCode": "SUMMER25",
"redeemable": true,
"unredeemableReason": "unredeemable_reason-example",
"unredeemableReasonCode": "SUMMER25",
"status": "CONFIRMED",
"product": {
"allowFreesale": true,
"availabilityRequired": true,
"availabilityType": "START_TIME",
"deliveryFormats": [
"PDF_URL",
"QRCODE"
],
"deliveryMethods": [
"VOUCHER",
"TICKET"
],
"fixedWeight": true,
"freesaleDurationAmount": 220,
"freesaleDurationRoundup": true,
"freesaleDurationRoundupUnit": "HOUR",
"freesaleDurationUnit": "HOUR",
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"instantConfirmation": true,
"instantDelivery": true,
"internalName": "Walking Tour of Barcelona",
"locale": "en",
"operator": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"name": "Morning City Tour"
},
"options": [
{
"availabilityCutoff": "2026-05-14T09:00:00-04:00",
"availabilityCutoffAmount": 2,
"availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
"availabilityLocalDateEnd": "2026-12-31",
"availabilityLocalDateStart": "2026-01-01",
"availabilityLocalStartTimes": [
"09:00",
"13:00"
],
"availabilityNotice": "2026-05-14T09:00:00-04:00",
"availabilityNoticeAmount": 2,
"availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
"cancellationCutoff": "24",
"cancellationCutoffAmount": 2,
"cancellationCutoffUnit": "HOUR",
"default": true,
"id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
"internalName": "DEFAULT",
"reference": "REF-2026-001",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"minUnits": 2,
"maxUnits": 2,
"minPaxCount": 2,
"maxPaxCount": 2,
"minTotal": 2,
"maxTotal": 2,
"unitIds": [
"unit_adult",
"unit_child"
]
},
"tags": [
"vip",
"partner"
],
"units": [
{
"id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
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"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
},
"offerCode": "SUMMER25",
"offerComparisons": [
{
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
}
],
"offerIsCombination": true,
"offerTitle": "Summer Promotion",
"offers": [
{
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
],
"extraItems": [
{
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"resellerReference": "RES-BOOK-10045",
"supplierReference": "SUP-BOOK-7782",
"extraId": "extra_3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"retail": 1500,
"status": "CONFIRMED",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"contact": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"fullName": "Jane Doe",
"title": "Ms",
"firstName": "Jane",
"lastName": "Doe",
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123",
"age": 34,
"birthdate": "1992-04-23",
"streetAddress": "223 Market Street",
"city": "San Francisco",
"state": "CA",
"postalCode": "94103",
"country": "US",
"locales": [
"en"
],
"notes": "Vegetarian meal requested",
"allowMarketing": false,
"taxId": "US1234567",
"company": "Golden Gate Tours LLC",
"photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
},
"visibleContactFields": [
"fullName",
"emailAddress"
],
"requiredContactFields": [
"fullName",
"emailAddress"
],
"ticket": {
"redemptionMethod": "DIGITAL",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"deliveryOptions": [
{
"deliveryFormat": "PDF_URL",
"deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
}
]
},
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"offerIsCombination": true,
"offerComparisons": [
{
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
}
]
}
],
"packageIncludeId": "package_include_id-example",
"packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"questionAnswers": [
{
"questionId": "question_dietary_requirements",
"value": "value-example"
}
]
}
]
}Route variant currently mapped to the same action as DELETE /redemption/redeem.
Unauthenticated API key resolution by lookup input.
Body
referencestringOptionalExample:
Reference value.
REF-2026-001emailstringOptionalExample:
Email value.
jane.doe@goldengatetours.commobilestringOptionalExample:
Mobile value.
+12025550123Responses
200
Successful response
application/json
apiKeystring · nullableOptionalExample:
Api key value.
api_live_ventrata_123456apiKeysstring[]OptionalExample:
List of api key values.
["api_live_ventrata_123456"]post/redemption/credentials
POST /octo/redemption/credentials HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 91
{
"reference": "REF-2026-001",
"email": "jane.doe@goldengatetours.com",
"mobile": "+12025550123"
}200
Successful response
{
"apiKey": "api_live_ventrata_123456",
"apiKeys": [
"api_live_ventrata_123456"
]
}Unauthenticated API key resolution by lookup input.
Use GET /products to cache available product/option/unit metadata used by redemption responses (see Products).
Lookup by reference, email, or mobile.
Query parameters
referencestringOptionalExample:
Lookup by booking/ticket reference or redemption code.
REF-2026-001emailstringOptionalExample:
Lookup by email address.
jane.doe@goldengatetours.commobilestringOptionalExample:
Lookup by mobile number.
+12025550123Responses
200
Successful response
application/json
or
get/redemption/lookup
GET /octo/redemption/lookup HTTP/1.1
Host: api.ventrata.com
Accept: */*
200
Successful response
{
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"reference": "REF-2026-001",
"redemptionCode": "SUMMER25",
"redeemable": true,
"unredeemableReason": "unredeemable_reason-example",
"unredeemableReasonCode": "SUMMER25",
"status": "CONFIRMED",
"product": {
"allowFreesale": true,
"availabilityRequired": true,
"availabilityType": "START_TIME",
"deliveryFormats": [
"PDF_URL",
"QRCODE"
],
"deliveryMethods": [
"VOUCHER",
"TICKET"
],
"fixedWeight": true,
"freesaleDurationAmount": 220,
"freesaleDurationRoundup": true,
"freesaleDurationRoundupUnit": "HOUR",
"freesaleDurationUnit": "HOUR",
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"instantConfirmation": true,
"instantDelivery": true,
"internalName": "Walking Tour of Barcelona",
"locale": "en",
"operator": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"name": "Morning City Tour"
},
"options": [
{
"availabilityCutoff": "2026-05-14T09:00:00-04:00",
"availabilityCutoffAmount": 2,
"availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
"availabilityLocalDateEnd": "2026-12-31",
"availabilityLocalDateStart": "2026-01-01",
"availabilityLocalStartTimes": [
"09:00",
"13:00"
],
"availabilityNotice": "2026-05-14T09:00:00-04:00",
"availabilityNoticeAmount": 2,
"availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
"cancellationCutoff": "24",
"cancellationCutoffAmount": 2,
"cancellationCutoffUnit": "HOUR",
"default": true,
"id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
"internalName": "DEFAULT",
"reference": "REF-2026-001",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"minUnits": 2,
"maxUnits": 2,
"minPaxCount": 2,
"maxPaxCount": 2,
"minTotal": 2,
"maxTotal": 2,
"unitIds": [
"unit_adult",
"unit_child"
]
},
"tags": [
"vip",
"partner"
],
"units": [
{
"id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
"internalName": "Adult",
"reference": "adult",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"required": true,
"default": true,
"minAge": 34,
"maxAge": 34,
"idRequired": true,
"minQuantity": 2,
"maxQuantity": 2,
"paxCount": 2,
"accompaniedBy": [
"accompanied_by-example"
],
"notAccompaniedBy": [
"not_accompanied_by-example"
],
"accompaniedByRatio": 2,
"accompaniedByRatioDenominator": 2
},
"tags": [
"vip",
"partner"
],
"type": "ADULT",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"extras": [
{
"customRetail": true,
"customRetailOptions": [
500,
1000,
1500
],
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"internalName": "Guide Gratuity",
"reference": "guide_gratuity",
"restrictions": {
"default": false,
"idRequired": false,
"maxCustomRetail": 5000,
"maxQuantity": 1,
"minCustomRetail": 500,
"minQuantity": 1,
"paxCount": 0,
"required": false,
"accompaniedBy": [],
"accompaniedByRatio": null,
"accompaniedByRatioDenominator": null,
"notAccompaniedBy": []
},
"tags": [
"gratuity",
"optional"
],
"coverImageUrl": "https://images.ventrata.com/extras/guide-gratuity.jpg",
"duration": null,
"durationAmount": null,
"durationUnit": null,
"shortDescription": "Let the guest choose how much they want to tip the guide.",
"title": "Guide Gratuity",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
}
}
],
"questions": [
{
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"title": "Summer Promotion",
"required": true,
"inputType": "select",
"maxLength": 2,
"selectOptions": [
{
"value": "value-example",
"label": "label-example"
}
]
}
],
"isMembership": true,
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
],
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"itinerary": [
{
"name": "Morning City Tour",
"type": "STANDARD",
"description": "Morning departure with central pickup included.",
"address": "123 Main St, San Francisco, CA",
"googlePlaceId": "google_place_id-example",
"latitude": 10,
"longitude": 10,
"travelTime": "15",
"travelTimeAmount": 220,
"travelTimeUnit": "MINUTE",
"duration": "2",
"durationAmount": 220,
"durationUnit": "HOUR"
}
],
"extras": [
{
"customRetail": true,
"customRetailOptions": [
500,
1000,
1500
],
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"internalName": "Guide Gratuity",
"reference": "guide_gratuity",
"restrictions": {
"default": false,
"idRequired": false,
"maxCustomRetail": 5000,
"maxQuantity": 1,
"minCustomRetail": 500,
"minQuantity": 1,
"paxCount": 0,
"required": false,
"accompaniedBy": [],
"accompaniedByRatio": null,
"accompaniedByRatioDenominator": null,
"notAccompaniedBy": []
},
"tags": [
"gratuity",
"optional"
],
"coverImageUrl": "https://images.ventrata.com/extras/guide-gratuity.jpg",
"duration": null,
"durationAmount": null,
"durationUnit": null,
"shortDescription": "Let the guest choose how much they want to tip the guide.",
"title": "Guide Gratuity",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
}
}
],
"packageIncludes": [
"[Circular Reference]"
],
"dropoffAvailable": true,
"dropoffPoints": [
{
"id": "1cfe2c68-4a91-4df8-8d69-4b393d469caf",
"name": "Union Square Pickup",
"directions": "Meet outside the main entrance beside the red awning.",
"address": "333 O'Farrell St, San Francisco, CA 94102",
"latitude": 37.785452,
"longitude": -122.408058,
"googlePlaceId": "ChIJN1t_tDeuEmsRUsoyG83frY4",
"street": "333 O'Farrell St",
"postalCode": "94102",
"locality": "San Francisco",
"region": "California",
"state": "CA",
"country": "US",
"localDateTime": "2026-05-14T08:30:00-07:00",
"localDateTimeTo": "2026-05-14T08:45:00-07:00"
}
],
"dropoffRequired": true,
"pickupAvailable": true,
"pickupPoints": [
{
"id": "1cfe2c68-4a91-4df8-8d69-4b393d469caf",
"name": "Union Square Pickup",
"directions": "Meet outside the main entrance beside the red awning.",
"address": "333 O'Farrell St, San Francisco, CA 94102",
"latitude": 37.785452,
"longitude": -122.408058,
"googlePlaceId": "ChIJN1t_tDeuEmsRUsoyG83frY4",
"street": "333 O'Farrell St",
"postalCode": "94102",
"locality": "San Francisco",
"region": "California",
"state": "CA",
"country": "US",
"localDateTime": "2026-05-14T08:30:00-07:00",
"localDateTimeTo": "2026-05-14T08:45:00-07:00"
}
],
"pickupRequired": true,
"questions": [
{
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"title": "Summer Promotion",
"required": true,
"inputType": "select",
"maxLength": 2,
"selectOptions": [
{
"value": "value-example",
"label": "label-example"
}
]
}
],
"rentalDurations": [
{
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"duration": "2",
"durationAmount": 220,
"durationUnit": "HOUR",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
]
}
],
"redemptionMethod": "DIGITAL",
"reference": "BRC-WALK",
"settlementMethods": [
"DIRECT",
"DEFERRED"
],
"tags": [
"vip",
"partner"
],
"timeZone": "Europe/Madrid",
"weightUnit": "kg",
"availableCurrencies": [
"USD",
"EUR"
],
"defaultCurrency": "USD",
"hidePricingFrom": true,
"includeTax": true,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"pricingMultiplier": 10,
"pricingPer": "UNIT",
"isPackage": true,
"isPackagePass": true,
"packageProduct": true,
"waiverPer": "UNIT",
"waiverRequired": true,
"waivers": [
{
"id": "6d8c49eb-d6d3-4f03-a242-6f5f95f4d56f",
"title": "Participant Release and Assumption of Risk",
"shortDescription": "Required before tour participation.",
"content": "I acknowledge and accept the risks of participation.\n\n-First Name-=__\n-Email-=__(\"type\":\"email\")\n-Signature-=__(\"type\":\"signature\")\n-Country-=__(\"type\":\"country\")",
"fields": [
{
"id": "first_name",
"internalName": "First Name",
"title": "First Name",
"shortDescription": null,
"required": true,
"inputType": "signature",
"maxLength": null,
"selectOptions": []
}
]
}
],
"isRental": true,
"isMembership": true,
"membershipAutoRenew": true
},
"option": {
"availabilityCutoff": "2026-05-14T09:00:00-04:00",
"availabilityCutoffAmount": 2,
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"street": "333 O'Farrell St",
"postalCode": "94102",
"locality": "San Francisco",
"region": "California",
"state": "CA",
"country": "US",
"localDateTime": "2026-05-14T08:30:00-07:00",
"localDateTimeTo": "2026-05-14T08:45:00-07:00"
}
],
"dropoffRequired": true,
"pickupAvailable": true,
"pickupPoints": [
{
"id": "1cfe2c68-4a91-4df8-8d69-4b393d469caf",
"name": "Union Square Pickup",
"directions": "Meet outside the main entrance beside the red awning.",
"address": "333 O'Farrell St, San Francisco, CA 94102",
"latitude": 37.785452,
"longitude": -122.408058,
"googlePlaceId": "ChIJN1t_tDeuEmsRUsoyG83frY4",
"street": "333 O'Farrell St",
"postalCode": "94102",
"locality": "San Francisco",
"region": "California",
"state": "CA",
"country": "US",
"localDateTime": "2026-05-14T08:30:00-07:00",
"localDateTimeTo": "2026-05-14T08:45:00-07:00"
}
],
"pickupRequired": true,
"hasResources": true,
"mappings": [
{
"resellerReference": "RES-BOOK-10045",
"resellerStatus": "CONFIRMED",
"resellerProduct": "grand-canyon-day-tour",
"productId": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
"unitId": "unit_adult",
"optionRequired": true,
"unitRequired": true,
"validityDays": 2,
"webhookUrl": "https://www.city-sightseeing.com"
}
]
},
"contact": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"fullName": "Jane Doe",
"title": "Ms",
"firstName": "Jane",
"lastName": "Doe",
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123",
"age": 34,
"birthdate": "1992-04-23",
"streetAddress": "223 Market Street",
"city": "San Francisco",
"state": "CA",
"postalCode": "94103",
"country": "US",
"locales": [
"en"
],
"notes": "Vegetarian meal requested",
"allowMarketing": false,
"taxId": "US1234567",
"company": "Golden Gate Tours LLC",
"photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
},
"voucher": {
"redemptionMethod": "DIGITAL",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"deliveryOptions": [
{
"deliveryFormat": "PDF_URL",
"deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
}
]
},
"unitItems": [
{
"alias": "booking-alias-001",
"contact": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"fullName": "Jane Doe",
"title": "Ms",
"firstName": "Jane",
"lastName": "Doe",
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123",
"age": 34,
"birthdate": "1992-04-23",
"streetAddress": "223 Market Street",
"city": "San Francisco",
"state": "CA",
"postalCode": "94103",
"country": "US",
"locales": [
"en"
],
"notes": "Vegetarian meal requested",
"allowMarketing": false,
"taxId": "US1234567",
"company": "Golden Gate Tours LLC",
"photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
},
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"localDateTimeEnd": "2026-05-14T13:00:00Z",
"localDateTimeStart": "2026-05-14T13:00:00Z",
"originalRebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"rebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"resellerReference": "RES-BOOK-10045",
"scans": [
{
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"status": "CONFIRMED",
"utcScannedAt": "2026-05-14T13:00:00Z",
"seller": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"name": "Morning City Tour",
"reference": "REF-2026-001",
"tags": [
"vip",
"partner"
],
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123"
}
}
],
"status": "CONFIRMED",
"supplierReference": "SUP-BOOK-7782",
"ticket": {
"redemptionMethod": "DIGITAL",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"deliveryOptions": [
{
"deliveryFormat": "PDF_URL",
"deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
}
]
},
"unit": {
"id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
"internalName": "Adult",
"reference": "adult",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"required": true,
"default": true,
"minAge": 34,
"maxAge": 34,
"idRequired": true,
"minQuantity": 2,
"maxQuantity": 2,
"paxCount": 2,
"accompaniedBy": [
"accompanied_by-example"
],
"notAccompaniedBy": [
"not_accompanied_by-example"
],
"accompaniedByRatio": 2,
"accompaniedByRatioDenominator": 2
},
"tags": [
"vip",
"partner"
],
"type": "ADULT",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"extras": [
{
"customRetail": true,
"customRetailOptions": [
500,
1000,
1500
],
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"internalName": "Guide Gratuity",
"reference": "guide_gratuity",
"restrictions": {
"default": false,
"idRequired": false,
"maxCustomRetail": 5000,
"maxQuantity": 1,
"minCustomRetail": 500,
"minQuantity": 1,
"paxCount": 0,
"required": false,
"accompaniedBy": [],
"accompaniedByRatio": null,
"accompaniedByRatioDenominator": null,
"notAccompaniedBy": []
},
"tags": [
"gratuity",
"optional"
],
"coverImageUrl": "https://images.ventrata.com/extras/guide-gratuity.jpg",
"duration": null,
"durationAmount": null,
"durationUnit": null,
"shortDescription": "Let the guest choose how much they want to tip the guide.",
"title": "Guide Gratuity",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
}
}
],
"questions": [
{
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"title": "Summer Promotion",
"required": true,
"inputType": "select",
"maxLength": 2,
"selectOptions": [
{
"value": "value-example",
"label": "label-example"
}
]
}
],
"isMembership": true,
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
},
"unitId": "unit_adult",
"unitType": "ADULT",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"utcRebookedAt": "2026-05-14T13:00:00Z",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"weightUnit": "kg",
"weightValue": 20,
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
},
"offerCode": "SUMMER25",
"offerComparisons": [
{
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
}
],
"offerIsCombination": true,
"offerTitle": "Summer Promotion",
"offers": [
{
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
],
"extraItems": [
{
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"resellerReference": "RES-BOOK-10045",
"supplierReference": "SUP-BOOK-7782",
"extraId": "extra_3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"retail": 1500,
"status": "CONFIRMED",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"contact": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"fullName": "Jane Doe",
"title": "Ms",
"firstName": "Jane",
"lastName": "Doe",
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123",
"age": 34,
"birthdate": "1992-04-23",
"streetAddress": "223 Market Street",
"city": "San Francisco",
"state": "CA",
"postalCode": "94103",
"country": "US",
"locales": [
"en"
],
"notes": "Vegetarian meal requested",
"allowMarketing": false,
"taxId": "US1234567",
"company": "Golden Gate Tours LLC",
"photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
},
"visibleContactFields": [
"fullName",
"emailAddress"
],
"requiredContactFields": [
"fullName",
"emailAddress"
],
"ticket": {
"redemptionMethod": "DIGITAL",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"deliveryOptions": [
{
"deliveryFormat": "PDF_URL",
"deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
}
]
},
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"offerIsCombination": true,
"offerComparisons": [
{
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
}
]
}
],
"packageIncludeId": "package_include_id-example",
"packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"questionAnswers": [
{
"questionId": "question_dietary_requirements",
"value": "value-example"
}
]
}
]
}Find matching bookings/tickets for a scanned code/reference, email, or mobile.
Query Parameters
Provide at least one of reference, email, or mobile.
Response
Returns array[Redemption Object] (see Redemption Object).
Lookup can return multiple results for package products with redeemable inclusions.
Each result includes
redemptionCode,redeemable,unredeemableReason, andunredeemableReasonCode.
Redeem one or more redemption codes.
Body
redemptionCodeone ofOptionalExample:
Redemption code value.
SUMMER25stringOptional
string[]Optional
referencestringOptionalExample:
Reference value.
REF-2026-001emailstringOptionalExample:
Email value.
jane.doe@goldengatetours.commobilestringOptionalExample:
Mobile value.
+12025550123timestampstringOptionalExample:
Timestamp value.
2026-05-14T13:00:00ZnotesstringOptionalExample:
Notes value.
Vegetarian meal requestedResponses
200
Successful response
application/json
or
post/redemption/redeem
POST /octo/redemption/redeem HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 190
{
"redemptionCode": "SUMMER25",
"reference": "REF-2026-001",
"email": "jane.doe@goldengatetours.com",
"mobile": "+12025550123",
"timestamp": "2026-05-14T13:00:00Z",
"notes": "Vegetarian meal requested"
}200
Successful response
{
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"reference": "REF-2026-001",
"redemptionCode": "SUMMER25",
"redeemable": true,
"unredeemableReason": "unredeemable_reason-example",
"unredeemableReasonCode": "SUMMER25",
"status": "CONFIRMED",
"product": {
"allowFreesale": true,
"availabilityRequired": true,
"availabilityType": "START_TIME",
"deliveryFormats": [
"PDF_URL",
"QRCODE"
],
"deliveryMethods": [
"VOUCHER",
"TICKET"
],
"fixedWeight": true,
"freesaleDurationAmount": 220,
"freesaleDurationRoundup": true,
"freesaleDurationRoundupUnit": "HOUR",
"freesaleDurationUnit": "HOUR",
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"instantConfirmation": true,
"instantDelivery": true,
"internalName": "Walking Tour of Barcelona",
"locale": "en",
"operator": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"name": "Morning City Tour"
},
"options": [
{
"availabilityCutoff": "2026-05-14T09:00:00-04:00",
"availabilityCutoffAmount": 2,
"availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
"availabilityLocalDateEnd": "2026-12-31",
"availabilityLocalDateStart": "2026-01-01",
"availabilityLocalStartTimes": [
"09:00",
"13:00"
],
"availabilityNotice": "2026-05-14T09:00:00-04:00",
"availabilityNoticeAmount": 2,
"availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
"cancellationCutoff": "24",
"cancellationCutoffAmount": 2,
"cancellationCutoffUnit": "HOUR",
"default": true,
"id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
"internalName": "DEFAULT",
"reference": "REF-2026-001",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"minUnits": 2,
"maxUnits": 2,
"minPaxCount": 2,
"maxPaxCount": 2,
"minTotal": 2,
"maxTotal": 2,
"unitIds": [
"unit_adult",
"unit_child"
]
},
"tags": [
"vip",
"partner"
],
"units": [
{
"id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
"internalName": "Adult",
"reference": "adult",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"required": true,
"default": true,
"minAge": 34,
"maxAge": 34,
"idRequired": true,
"minQuantity": 2,
"maxQuantity": 2,
"paxCount": 2,
"accompaniedBy": [
"accompanied_by-example"
],
"notAccompaniedBy": [
"not_accompanied_by-example"
],
"accompaniedByRatio": 2,
"accompaniedByRatioDenominator": 2
},
"tags": [
"vip",
"partner"
],
"type": "ADULT",
"visibleContactFields": [
"fullName",
"emailAddress"
],
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"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
}
],
"offerIsCombination": true,
"offerTitle": "Summer Promotion",
"offers": [
{
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
],
"extraItems": [
{
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"resellerReference": "RES-BOOK-10045",
"supplierReference": "SUP-BOOK-7782",
"extraId": "extra_3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"retail": 1500,
"status": "CONFIRMED",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"contact": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"fullName": "Jane Doe",
"title": "Ms",
"firstName": "Jane",
"lastName": "Doe",
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123",
"age": 34,
"birthdate": "1992-04-23",
"streetAddress": "223 Market Street",
"city": "San Francisco",
"state": "CA",
"postalCode": "94103",
"country": "US",
"locales": [
"en"
],
"notes": "Vegetarian meal requested",
"allowMarketing": false,
"taxId": "US1234567",
"company": "Golden Gate Tours LLC",
"photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
},
"visibleContactFields": [
"fullName",
"emailAddress"
],
"requiredContactFields": [
"fullName",
"emailAddress"
],
"ticket": {
"redemptionMethod": "DIGITAL",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"deliveryOptions": [
{
"deliveryFormat": "PDF_URL",
"deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
}
]
},
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"offerIsCombination": true,
"offerComparisons": [
{
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
}
]
}
],
"packageIncludeId": "package_include_id-example",
"packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"questionAnswers": [
{
"questionId": "question_dietary_requirements",
"value": "value-example"
}
]
}
]
}Cancel redemption (unredeem) for one or more redemption codes.
Body
redemptionCodeone ofOptionalExample:
Redemption code value.
SUMMER25stringOptional
string[]Optional
referencestringOptionalExample:
Reference value.
REF-2026-001emailstringOptionalExample:
Email value.
jane.doe@goldengatetours.commobilestringOptionalExample:
Mobile value.
+12025550123timestampstringOptionalExample:
Timestamp value.
2026-05-14T13:00:00ZnotesstringOptionalExample:
Notes value.
Vegetarian meal requestedResponses
200
Successful response
application/json
or
delete/redemption/redeem
DELETE /octo/redemption/redeem HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 190
{
"redemptionCode": "SUMMER25",
"reference": "REF-2026-001",
"email": "jane.doe@goldengatetours.com",
"mobile": "+12025550123",
"timestamp": "2026-05-14T13:00:00Z",
"notes": "Vegetarian meal requested"
}200
Successful response
{
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"reference": "REF-2026-001",
"redemptionCode": "SUMMER25",
"redeemable": true,
"unredeemableReason": "unredeemable_reason-example",
"unredeemableReasonCode": "SUMMER25",
"status": "CONFIRMED",
"product": {
"allowFreesale": true,
"availabilityRequired": true,
"availabilityType": "START_TIME",
"deliveryFormats": [
"PDF_URL",
"QRCODE"
],
"deliveryMethods": [
"VOUCHER",
"TICKET"
],
"fixedWeight": true,
"freesaleDurationAmount": 220,
"freesaleDurationRoundup": true,
"freesaleDurationRoundupUnit": "HOUR",
"freesaleDurationUnit": "HOUR",
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"instantConfirmation": true,
"instantDelivery": true,
"internalName": "Walking Tour of Barcelona",
"locale": "en",
"operator": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"name": "Morning City Tour"
},
"options": [
{
"availabilityCutoff": "2026-05-14T09:00:00-04:00",
"availabilityCutoffAmount": 2,
"availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
"availabilityLocalDateEnd": "2026-12-31",
"availabilityLocalDateStart": "2026-01-01",
"availabilityLocalStartTimes": [
"09:00",
"13:00"
],
"availabilityNotice": "2026-05-14T09:00:00-04:00",
"availabilityNoticeAmount": 2,
"availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
"cancellationCutoff": "24",
"cancellationCutoffAmount": 2,
"cancellationCutoffUnit": "HOUR",
"default": true,
"id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
"internalName": "DEFAULT",
"reference": "REF-2026-001",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"minUnits": 2,
"maxUnits": 2,
"minPaxCount": 2,
"maxPaxCount": 2,
"minTotal": 2,
"maxTotal": 2,
"unitIds": [
"unit_adult",
"unit_child"
]
},
"tags": [
"vip",
"partner"
],
"units": [
{
"id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
"internalName": "Adult",
"reference": "adult",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"required": true,
"default": true,
"minAge": 34,
"maxAge": 34,
"idRequired": true,
"minQuantity": 2,
"maxQuantity": 2,
"paxCount": 2,
"accompaniedBy": [
"accompanied_by-example"
],
"notAccompaniedBy": [
"not_accompanied_by-example"
],
"accompaniedByRatio": 2,
"accompaniedByRatioDenominator": 2
},
"tags": [
"vip",
"partner"
],
"type": "ADULT",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"extras": [
{
"customRetail": true,
"customRetailOptions": [
500,
1000,
1500
],
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"internalName": "Guide Gratuity",
"reference": "guide_gratuity",
"restrictions": {
"default": false,
"idRequired": false,
"maxCustomRetail": 5000,
"maxQuantity": 1,
"minCustomRetail": 500,
"minQuantity": 1,
"paxCount": 0,
"required": false,
"accompaniedBy": [],
"accompaniedByRatio": null,
"accompaniedByRatioDenominator": null,
"notAccompaniedBy": []
},
"tags": [
"gratuity",
"optional"
],
"coverImageUrl": "https://images.ventrata.com/extras/guide-gratuity.jpg",
"duration": null,
"durationAmount": null,
"durationUnit": null,
"shortDescription": "Let the guest choose how much they want to tip the guide.",
"title": "Guide Gratuity",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
}
}
],
"questions": [
{
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"title": "Summer Promotion",
"required": true,
"inputType": "select",
"maxLength": 2,
"selectOptions": [
{
"value": "value-example",
"label": "label-example"
}
]
}
],
"isMembership": true,
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
],
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"itinerary": [
{
"name": "Morning City Tour",
"type": "STANDARD",
"description": "Morning departure with central pickup included.",
"address": "123 Main St, San Francisco, CA",
"googlePlaceId": "google_place_id-example",
"latitude": 10,
"longitude": 10,
"travelTime": "15",
"travelTimeAmount": 220,
"travelTimeUnit": "MINUTE",
"duration": "2",
"durationAmount": 220,
"durationUnit": "HOUR"
}
],
"extras": [
{
"customRetail": true,
"customRetailOptions": [
500,
1000,
1500
],
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"internalName": "Guide Gratuity",
"reference": "guide_gratuity",
"restrictions": {
"default": false,
"idRequired": false,
"maxCustomRetail": 5000,
"maxQuantity": 1,
"minCustomRetail": 500,
"minQuantity": 1,
"paxCount": 0,
"required": false,
"accompaniedBy": [],
"accompaniedByRatio": null,
"accompaniedByRatioDenominator": null,
"notAccompaniedBy": []
},
"tags": [
"gratuity",
"optional"
],
"coverImageUrl": "https://images.ventrata.com/extras/guide-gratuity.jpg",
"duration": null,
"durationAmount": null,
"durationUnit": null,
"shortDescription": "Let the guest choose how much they want to tip the guide.",
"title": "Guide Gratuity",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
}
}
],
"packageIncludes": [
"[Circular Reference]"
],
"dropoffAvailable": true,
"dropoffPoints": [
{
"id": "1cfe2c68-4a91-4df8-8d69-4b393d469caf",
"name": "Union Square Pickup",
"directions": "Meet outside the main entrance beside the red awning.",
"address": "333 O'Farrell St, San Francisco, CA 94102",
"latitude": 37.785452,
"longitude": -122.408058,
"googlePlaceId": "ChIJN1t_tDeuEmsRUsoyG83frY4",
"street": "333 O'Farrell St",
"postalCode": "94102",
"locality": "San Francisco",
"region": "California",
"state": "CA",
"country": "US",
"localDateTime": "2026-05-14T08:30:00-07:00",
"localDateTimeTo": "2026-05-14T08:45:00-07:00"
}
],
"dropoffRequired": true,
"pickupAvailable": true,
"pickupPoints": [
{
"id": "1cfe2c68-4a91-4df8-8d69-4b393d469caf",
"name": "Union Square Pickup",
"directions": "Meet outside the main entrance beside the red awning.",
"address": "333 O'Farrell St, San Francisco, CA 94102",
"latitude": 37.785452,
"longitude": -122.408058,
"googlePlaceId": "ChIJN1t_tDeuEmsRUsoyG83frY4",
"street": "333 O'Farrell St",
"postalCode": "94102",
"locality": "San Francisco",
"region": "California",
"state": "CA",
"country": "US",
"localDateTime": "2026-05-14T08:30:00-07:00",
"localDateTimeTo": "2026-05-14T08:45:00-07:00"
}
],
"pickupRequired": true,
"questions": [
{
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"title": "Summer Promotion",
"required": true,
"inputType": "select",
"maxLength": 2,
"selectOptions": [
{
"value": "value-example",
"label": "label-example"
}
]
}
],
"rentalDurations": [
{
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"duration": "2",
"durationAmount": 220,
"durationUnit": "HOUR",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
]
}
],
"redemptionMethod": "DIGITAL",
"reference": "BRC-WALK",
"settlementMethods": [
"DIRECT",
"DEFERRED"
],
"tags": [
"vip",
"partner"
],
"timeZone": "Europe/Madrid",
"weightUnit": "kg",
"availableCurrencies": [
"USD",
"EUR"
],
"defaultCurrency": "USD",
"hidePricingFrom": true,
"includeTax": true,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"pricingMultiplier": 10,
"pricingPer": "UNIT",
"isPackage": true,
"isPackagePass": true,
"packageProduct": true,
"waiverPer": "UNIT",
"waiverRequired": true,
"waivers": [
{
"id": "6d8c49eb-d6d3-4f03-a242-6f5f95f4d56f",
"title": "Participant Release and Assumption of Risk",
"shortDescription": "Required before tour participation.",
"content": "I acknowledge and accept the risks of participation.\n\n-First Name-=__\n-Email-=__(\"type\":\"email\")\n-Signature-=__(\"type\":\"signature\")\n-Country-=__(\"type\":\"country\")",
"fields": [
{
"id": "first_name",
"internalName": "First Name",
"title": "First Name",
"shortDescription": null,
"required": true,
"inputType": "signature",
"maxLength": null,
"selectOptions": []
}
]
}
],
"isRental": true,
"isMembership": true,
"membershipAutoRenew": true
},
"option": {
"availabilityCutoff": "2026-05-14T09:00:00-04:00",
"availabilityCutoffAmount": 2,
"availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
"availabilityLocalDateEnd": "2026-12-31",
"availabilityLocalDateStart": "2026-01-01",
"availabilityLocalStartTimes": [
"09:00",
"13:00"
],
"availabilityNotice": "2026-05-14T09:00:00-04:00",
"availabilityNoticeAmount": 2,
"availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
"cancellationCutoff": "24",
"cancellationCutoffAmount": 2,
"cancellationCutoffUnit": "HOUR",
"default": true,
"id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
"internalName": "DEFAULT",
"reference": "REF-2026-001",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"minUnits": 2,
"maxUnits": 2,
"minPaxCount": 2,
"maxPaxCount": 2,
"minTotal": 2,
"maxTotal": 2,
"unitIds": [
"unit_adult",
"unit_child"
]
},
"tags": [
"vip",
"partner"
],
"units": [
{
"id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
"internalName": "Adult",
"reference": "adult",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"required": true,
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"optionId": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
"unitId": "unit_adult",
"optionRequired": true,
"unitRequired": true,
"validityDays": 2,
"webhookUrl": "https://www.city-sightseeing.com"
}
]
},
"contact": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"fullName": "Jane Doe",
"title": "Ms",
"firstName": "Jane",
"lastName": "Doe",
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123",
"age": 34,
"birthdate": "1992-04-23",
"streetAddress": "223 Market Street",
"city": "San Francisco",
"state": "CA",
"postalCode": "94103",
"country": "US",
"locales": [
"en"
],
"notes": "Vegetarian meal requested",
"allowMarketing": false,
"taxId": "US1234567",
"company": "Golden Gate Tours LLC",
"photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
},
"voucher": {
"redemptionMethod": "DIGITAL",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"deliveryOptions": [
{
"deliveryFormat": "PDF_URL",
"deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
}
]
},
"unitItems": [
{
"alias": "booking-alias-001",
"contact": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"fullName": "Jane Doe",
"title": "Ms",
"firstName": "Jane",
"lastName": "Doe",
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123",
"age": 34,
"birthdate": "1992-04-23",
"streetAddress": "223 Market Street",
"city": "San Francisco",
"state": "CA",
"postalCode": "94103",
"country": "US",
"locales": [
"en"
],
"notes": "Vegetarian meal requested",
"allowMarketing": false,
"taxId": "US1234567",
"company": "Golden Gate Tours LLC",
"photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
},
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"localDateTimeEnd": "2026-05-14T13:00:00Z",
"localDateTimeStart": "2026-05-14T13:00:00Z",
"originalRebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"rebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"resellerReference": "RES-BOOK-10045",
"scans": [
{
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"status": "CONFIRMED",
"utcScannedAt": "2026-05-14T13:00:00Z",
"seller": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"name": "Morning City Tour",
"reference": "REF-2026-001",
"tags": [
"vip",
"partner"
],
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123"
}
}
],
"status": "CONFIRMED",
"supplierReference": "SUP-BOOK-7782",
"ticket": {
"redemptionMethod": "DIGITAL",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"deliveryOptions": [
{
"deliveryFormat": "PDF_URL",
"deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
}
]
},
"unit": {
"id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
"internalName": "Adult",
"reference": "adult",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"required": true,
"default": true,
"minAge": 34,
"maxAge": 34,
"idRequired": true,
"minQuantity": 2,
"maxQuantity": 2,
"paxCount": 2,
"accompaniedBy": [
"accompanied_by-example"
],
"notAccompaniedBy": [
"not_accompanied_by-example"
],
"accompaniedByRatio": 2,
"accompaniedByRatioDenominator": 2
},
"tags": [
"vip",
"partner"
],
"type": "ADULT",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"extras": [
{
"customRetail": true,
"customRetailOptions": [
500,
1000,
1500
],
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"internalName": "Guide Gratuity",
"reference": "guide_gratuity",
"restrictions": {
"default": false,
"idRequired": false,
"maxCustomRetail": 5000,
"maxQuantity": 1,
"minCustomRetail": 500,
"minQuantity": 1,
"paxCount": 0,
"required": false,
"accompaniedBy": [],
"accompaniedByRatio": null,
"accompaniedByRatioDenominator": null,
"notAccompaniedBy": []
},
"tags": [
"gratuity",
"optional"
],
"coverImageUrl": "https://images.ventrata.com/extras/guide-gratuity.jpg",
"duration": null,
"durationAmount": null,
"durationUnit": null,
"shortDescription": "Let the guest choose how much they want to tip the guide.",
"title": "Guide Gratuity",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
}
}
],
"questions": [
{
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"title": "Summer Promotion",
"required": true,
"inputType": "select",
"maxLength": 2,
"selectOptions": [
{
"value": "value-example",
"label": "label-example"
}
]
}
],
"isMembership": true,
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
},
"unitId": "unit_adult",
"unitType": "ADULT",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"utcRebookedAt": "2026-05-14T13:00:00Z",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"weightUnit": "kg",
"weightValue": 20,
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
},
"offerCode": "SUMMER25",
"offerComparisons": [
{
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
}
],
"offerIsCombination": true,
"offerTitle": "Summer Promotion",
"offers": [
{
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
],
"extraItems": [
{
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"resellerReference": "RES-BOOK-10045",
"supplierReference": "SUP-BOOK-7782",
"extraId": "extra_3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"retail": 1500,
"status": "CONFIRMED",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"contact": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"fullName": "Jane Doe",
"title": "Ms",
"firstName": "Jane",
"lastName": "Doe",
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123",
"age": 34,
"birthdate": "1992-04-23",
"streetAddress": "223 Market Street",
"city": "San Francisco",
"state": "CA",
"postalCode": "94103",
"country": "US",
"locales": [
"en"
],
"notes": "Vegetarian meal requested",
"allowMarketing": false,
"taxId": "US1234567",
"company": "Golden Gate Tours LLC",
"photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
},
"visibleContactFields": [
"fullName",
"emailAddress"
],
"requiredContactFields": [
"fullName",
"emailAddress"
],
"ticket": {
"redemptionMethod": "DIGITAL",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"deliveryOptions": [
{
"deliveryFormat": "PDF_URL",
"deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
}
]
},
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"offerIsCombination": true,
"offerComparisons": [
{
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
}
]
}
],
"packageIncludeId": "package_include_id-example",
"packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"questionAnswers": [
{
"questionId": "question_dietary_requirements",
"value": "value-example"
}
]
}
]
}Both routes use the same request shape and response schema.
Request Body / Query Parameters
If redemptionCode is an array, the response is array[Redemption Object] in input order. Otherwise, the response is a single Redemption Object.
When redemption is rejected as not redeemable, a 400 BAD_REQUEST can include both redemptionCode and redemptionErrorCode in the response body.
Mark one or more redemption codes as no-show.
Body
redemptionCodeone ofOptionalExample:
Redemption code value.
SUMMER25stringOptional
string[]Optional
referencestringOptionalExample:
Reference value.
REF-2026-001emailstringOptionalExample:
Email value.
jane.doe@goldengatetours.commobilestringOptionalExample:
Mobile value.
+12025550123timestampstringOptionalExample:
Timestamp value.
2026-05-14T13:00:00ZnotesstringOptionalExample:
Notes value.
Vegetarian meal requestedResponses
200
Successful response
application/json
or
post/redemption/noshow
POST /octo/redemption/noshow HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 190
{
"redemptionCode": "SUMMER25",
"reference": "REF-2026-001",
"email": "jane.doe@goldengatetours.com",
"mobile": "+12025550123",
"timestamp": "2026-05-14T13:00:00Z",
"notes": "Vegetarian meal requested"
}200
Successful response
{
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"reference": "REF-2026-001",
"redemptionCode": "SUMMER25",
"redeemable": true,
"unredeemableReason": "unredeemable_reason-example",
"unredeemableReasonCode": "SUMMER25",
"status": "CONFIRMED",
"product": {
"allowFreesale": true,
"availabilityRequired": true,
"availabilityType": "START_TIME",
"deliveryFormats": [
"PDF_URL",
"QRCODE"
],
"deliveryMethods": [
"VOUCHER",
"TICKET"
],
"fixedWeight": true,
"freesaleDurationAmount": 220,
"freesaleDurationRoundup": true,
"freesaleDurationRoundupUnit": "HOUR",
"freesaleDurationUnit": "HOUR",
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"instantConfirmation": true,
"instantDelivery": true,
"internalName": "Walking Tour of Barcelona",
"locale": "en",
"operator": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"name": "Morning City Tour"
},
"options": [
{
"availabilityCutoff": "2026-05-14T09:00:00-04:00",
"availabilityCutoffAmount": 2,
"availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
"availabilityLocalDateEnd": "2026-12-31",
"availabilityLocalDateStart": "2026-01-01",
"availabilityLocalStartTimes": [
"09:00",
"13:00"
],
"availabilityNotice": "2026-05-14T09:00:00-04:00",
"availabilityNoticeAmount": 2,
"availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
"cancellationCutoff": "24",
"cancellationCutoffAmount": 2,
"cancellationCutoffUnit": "HOUR",
"default": true,
"id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
"internalName": "DEFAULT",
"reference": "REF-2026-001",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"minUnits": 2,
"maxUnits": 2,
"minPaxCount": 2,
"maxPaxCount": 2,
"minTotal": 2,
"maxTotal": 2,
"unitIds": [
"unit_adult",
"unit_child"
]
},
"tags": [
"vip",
"partner"
],
"units": [
{
"id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
"internalName": "Adult",
"reference": "adult",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"required": true,
"default": true,
"minAge": 34,
"maxAge": 34,
"idRequired": true,
"minQuantity": 2,
"maxQuantity": 2,
"paxCount": 2,
"accompaniedBy": [
"accompanied_by-example"
],
"notAccompaniedBy": [
"not_accompanied_by-example"
],
"accompaniedByRatio": 2,
"accompaniedByRatioDenominator": 2
},
"tags": [
"vip",
"partner"
],
"type": "ADULT",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"extras": [
{
"customRetail": true,
"customRetailOptions": [
500,
1000,
1500
],
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"internalName": "Guide Gratuity",
"reference": "guide_gratuity",
"restrictions": {
"default": false,
"idRequired": false,
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"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
],
"extraItems": [
{
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"resellerReference": "RES-BOOK-10045",
"supplierReference": "SUP-BOOK-7782",
"extraId": "extra_3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"retail": 1500,
"status": "CONFIRMED",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"contact": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"fullName": "Jane Doe",
"title": "Ms",
"firstName": "Jane",
"lastName": "Doe",
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123",
"age": 34,
"birthdate": "1992-04-23",
"streetAddress": "223 Market Street",
"city": "San Francisco",
"state": "CA",
"postalCode": "94103",
"country": "US",
"locales": [
"en"
],
"notes": "Vegetarian meal requested",
"allowMarketing": false,
"taxId": "US1234567",
"company": "Golden Gate Tours LLC",
"photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
},
"visibleContactFields": [
"fullName",
"emailAddress"
],
"requiredContactFields": [
"fullName",
"emailAddress"
],
"ticket": {
"redemptionMethod": "DIGITAL",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"deliveryOptions": [
{
"deliveryFormat": "PDF_URL",
"deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
}
]
},
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"offerIsCombination": true,
"offerComparisons": [
{
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
}
]
}
],
"packageIncludeId": "package_include_id-example",
"packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"questionAnswers": [
{
"questionId": "question_dietary_requirements",
"value": "value-example"
}
]
}
]
}Route variant currently mapped to the same action as DELETE /redemption/redeem.
Body
redemptionCodeone ofOptionalExample:
Redemption code value.
SUMMER25stringOptional
string[]Optional
referencestringOptionalExample:
Reference value.
REF-2026-001emailstringOptionalExample:
Email value.
jane.doe@goldengatetours.commobilestringOptionalExample:
Mobile value.
+12025550123timestampstringOptionalExample:
Timestamp value.
2026-05-14T13:00:00ZnotesstringOptionalExample:
Notes value.
Vegetarian meal requestedResponses
200
Successful response
application/json
or
delete/redemption/noshow
DELETE /octo/redemption/noshow HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 190
{
"redemptionCode": "SUMMER25",
"reference": "REF-2026-001",
"email": "jane.doe@goldengatetours.com",
"mobile": "+12025550123",
"timestamp": "2026-05-14T13:00:00Z",
"notes": "Vegetarian meal requested"
}200
Successful response
{
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"reference": "REF-2026-001",
"redemptionCode": "SUMMER25",
"redeemable": true,
"unredeemableReason": "unredeemable_reason-example",
"unredeemableReasonCode": "SUMMER25",
"status": "CONFIRMED",
"product": {
"allowFreesale": true,
"availabilityRequired": true,
"availabilityType": "START_TIME",
"deliveryFormats": [
"PDF_URL",
"QRCODE"
],
"deliveryMethods": [
"VOUCHER",
"TICKET"
],
"fixedWeight": true,
"freesaleDurationAmount": 220,
"freesaleDurationRoundup": true,
"freesaleDurationRoundupUnit": "HOUR",
"freesaleDurationUnit": "HOUR",
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"instantConfirmation": true,
"instantDelivery": true,
"internalName": "Walking Tour of Barcelona",
"locale": "en",
"operator": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"name": "Morning City Tour"
},
"options": [
{
"availabilityCutoff": "2026-05-14T09:00:00-04:00",
"availabilityCutoffAmount": 2,
"availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
"availabilityLocalDateEnd": "2026-12-31",
"availabilityLocalDateStart": "2026-01-01",
"availabilityLocalStartTimes": [
"09:00",
"13:00"
],
"availabilityNotice": "2026-05-14T09:00:00-04:00",
"availabilityNoticeAmount": 2,
"availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
"cancellationCutoff": "24",
"cancellationCutoffAmount": 2,
"cancellationCutoffUnit": "HOUR",
"default": true,
"id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
"internalName": "DEFAULT",
"reference": "REF-2026-001",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"minUnits": 2,
"maxUnits": 2,
"minPaxCount": 2,
"maxPaxCount": 2,
"minTotal": 2,
"maxTotal": 2,
"unitIds": [
"unit_adult",
"unit_child"
]
},
"tags": [
"vip",
"partner"
],
"units": [
{
"id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
"internalName": "Adult",
"reference": "adult",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"required": true,
"default": true,
"minAge": 34,
"maxAge": 34,
"idRequired": true,
"minQuantity": 2,
"maxQuantity": 2,
"paxCount": 2,
"accompaniedBy": [
"accompanied_by-example"
],
"notAccompaniedBy": [
"not_accompanied_by-example"
],
"accompaniedByRatio": 2,
"accompaniedByRatioDenominator": 2
},
"tags": [
"vip",
"partner"
],
"type": "ADULT",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"extras": [
{
"customRetail": true,
"customRetailOptions": [
500,
1000,
1500
],
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"internalName": "Guide Gratuity",
"reference": "guide_gratuity",
"restrictions": {
"default": false,
"idRequired": false,
"maxCustomRetail": 5000,
"maxQuantity": 1,
"minCustomRetail": 500,
"minQuantity": 1,
"paxCount": 0,
"required": false,
"accompaniedBy": [],
"accompaniedByRatio": null,
"accompaniedByRatioDenominator": null,
"notAccompaniedBy": []
},
"tags": [
"gratuity",
"optional"
],
"coverImageUrl": "https://images.ventrata.com/extras/guide-gratuity.jpg",
"duration": null,
"durationAmount": null,
"durationUnit": null,
"shortDescription": "Let the guest choose how much they want to tip the guide.",
"title": "Guide Gratuity",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
}
}
],
"questions": [
{
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"title": "Summer Promotion",
"required": true,
"inputType": "select",
"maxLength": 2,
"selectOptions": [
{
"value": "value-example",
"label": "label-example"
}
]
}
],
"isMembership": true,
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
],
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"itinerary": [
{
"name": "Morning City Tour",
"type": "STANDARD",
"description": "Morning departure with central pickup included.",
"address": "123 Main St, San Francisco, CA",
"googlePlaceId": "google_place_id-example",
"latitude": 10,
"longitude": 10,
"travelTime": "15",
"travelTimeAmount": 220,
"travelTimeUnit": "MINUTE",
"duration": "2",
"durationAmount": 220,
"durationUnit": "HOUR"
}
],
"extras": [
{
"customRetail": true,
"customRetailOptions": [
500,
1000,
1500
],
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"internalName": "Guide Gratuity",
"reference": "guide_gratuity",
"restrictions": {
"default": false,
"idRequired": false,
"maxCustomRetail": 5000,
"maxQuantity": 1,
"minCustomRetail": 500,
"minQuantity": 1,
"paxCount": 0,
"required": false,
"accompaniedBy": [],
"accompaniedByRatio": null,
"accompaniedByRatioDenominator": null,
"notAccompaniedBy": []
},
"tags": [
"gratuity",
"optional"
],
"coverImageUrl": "https://images.ventrata.com/extras/guide-gratuity.jpg",
"duration": null,
"durationAmount": null,
"durationUnit": null,
"shortDescription": "Let the guest choose how much they want to tip the guide.",
"title": "Guide Gratuity",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
}
}
],
"packageIncludes": [
"[Circular Reference]"
],
"dropoffAvailable": true,
"dropoffPoints": [
{
"id": "1cfe2c68-4a91-4df8-8d69-4b393d469caf",
"name": "Union Square Pickup",
"directions": "Meet outside the main entrance beside the red awning.",
"address": "333 O'Farrell St, San Francisco, CA 94102",
"latitude": 37.785452,
"longitude": -122.408058,
"googlePlaceId": "ChIJN1t_tDeuEmsRUsoyG83frY4",
"street": "333 O'Farrell St",
"postalCode": "94102",
"locality": "San Francisco",
"region": "California",
"state": "CA",
"country": "US",
"localDateTime": "2026-05-14T08:30:00-07:00",
"localDateTimeTo": "2026-05-14T08:45:00-07:00"
}
],
"dropoffRequired": true,
"pickupAvailable": true,
"pickupPoints": [
{
"id": "1cfe2c68-4a91-4df8-8d69-4b393d469caf",
"name": "Union Square Pickup",
"directions": "Meet outside the main entrance beside the red awning.",
"address": "333 O'Farrell St, San Francisco, CA 94102",
"latitude": 37.785452,
"longitude": -122.408058,
"googlePlaceId": "ChIJN1t_tDeuEmsRUsoyG83frY4",
"street": "333 O'Farrell St",
"postalCode": "94102",
"locality": "San Francisco",
"region": "California",
"state": "CA",
"country": "US",
"localDateTime": "2026-05-14T08:30:00-07:00",
"localDateTimeTo": "2026-05-14T08:45:00-07:00"
}
],
"pickupRequired": true,
"questions": [
{
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"title": "Summer Promotion",
"required": true,
"inputType": "select",
"maxLength": 2,
"selectOptions": [
{
"value": "value-example",
"label": "label-example"
}
]
}
],
"rentalDurations": [
{
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"duration": "2",
"durationAmount": 220,
"durationUnit": "HOUR",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
]
}
],
"redemptionMethod": "DIGITAL",
"reference": "BRC-WALK",
"settlementMethods": [
"DIRECT",
"DEFERRED"
],
"tags": [
"vip",
"partner"
],
"timeZone": "Europe/Madrid",
"weightUnit": "kg",
"availableCurrencies": [
"USD",
"EUR"
],
"defaultCurrency": "USD",
"hidePricingFrom": true,
"includeTax": true,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"pricingMultiplier": 10,
"pricingPer": "UNIT",
"isPackage": true,
"isPackagePass": true,
"packageProduct": true,
"waiverPer": "UNIT",
"waiverRequired": true,
"waivers": [
{
"id": "6d8c49eb-d6d3-4f03-a242-6f5f95f4d56f",
"title": "Participant Release and Assumption of Risk",
"shortDescription": "Required before tour participation.",
"content": "I acknowledge and accept the risks of participation.\n\n-First Name-=__\n-Email-=__(\"type\":\"email\")\n-Signature-=__(\"type\":\"signature\")\n-Country-=__(\"type\":\"country\")",
"fields": [
{
"id": "first_name",
"internalName": "First Name",
"title": "First Name",
"shortDescription": null,
"required": true,
"inputType": "signature",
"maxLength": null,
"selectOptions": []
}
]
}
],
"isRental": true,
"isMembership": true,
"membershipAutoRenew": true
},
"option": {
"availabilityCutoff": "2026-05-14T09:00:00-04:00",
"availabilityCutoffAmount": 2,
"availabilityCutoffUnit": "2026-05-14T09:00:00-04:00",
"availabilityLocalDateEnd": "2026-12-31",
"availabilityLocalDateStart": "2026-01-01",
"availabilityLocalStartTimes": [
"09:00",
"13:00"
],
"availabilityNotice": "2026-05-14T09:00:00-04:00",
"availabilityNoticeAmount": 2,
"availabilityNoticeUnit": "2026-05-14T09:00:00-04:00",
"cancellationCutoff": "24",
"cancellationCutoffAmount": 2,
"cancellationCutoffUnit": "HOUR",
"default": true,
"id": "f1a5d2e8-8d57-4f0b-9c3f-6a12d7a8bc90",
"internalName": "DEFAULT",
"reference": "REF-2026-001",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"minUnits": 2,
"maxUnits": 2,
"minPaxCount": 2,
"maxPaxCount": 2,
"minTotal": 2,
"maxTotal": 2,
"unitIds": [
"unit_adult",
"unit_child"
]
},
"tags": [
"vip",
"partner"
],
"units": [
{
"id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
"internalName": "Adult",
"reference": "adult",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"required": true,
"default": true,
"minAge": 34,
"maxAge": 34,
"idRequired": true,
"minQuantity": 2,
"maxQuantity": 2,
"paxCount": 2,
"accompaniedBy": [
"accompanied_by-example"
],
"notAccompaniedBy": [
"not_accompanied_by-example"
],
"accompaniedByRatio": 2,
"accompaniedByRatioDenominator": 2
},
"tags": [
"vip",
"partner"
],
"type": "ADULT",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
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"unitItems": [
{
"alias": "booking-alias-001",
"contact": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"fullName": "Jane Doe",
"title": "Ms",
"firstName": "Jane",
"lastName": "Doe",
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123",
"age": 34,
"birthdate": "1992-04-23",
"streetAddress": "223 Market Street",
"city": "San Francisco",
"state": "CA",
"postalCode": "94103",
"country": "US",
"locales": [
"en"
],
"notes": "Vegetarian meal requested",
"allowMarketing": false,
"taxId": "US1234567",
"company": "Golden Gate Tours LLC",
"photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
},
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"localDateTimeEnd": "2026-05-14T13:00:00Z",
"localDateTimeStart": "2026-05-14T13:00:00Z",
"originalRebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"originalRebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"rebookingUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"rebookingUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"resellerReference": "RES-BOOK-10045",
"scans": [
{
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"status": "CONFIRMED",
"utcScannedAt": "2026-05-14T13:00:00Z",
"seller": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"name": "Morning City Tour",
"reference": "REF-2026-001",
"tags": [
"vip",
"partner"
],
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123"
}
}
],
"status": "CONFIRMED",
"supplierReference": "SUP-BOOK-7782",
"ticket": {
"redemptionMethod": "DIGITAL",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"deliveryOptions": [
{
"deliveryFormat": "PDF_URL",
"deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
}
]
},
"unit": {
"id": "94cdd032-3d32-416d-b0a4-abf8b7495b8b",
"internalName": "Adult",
"reference": "adult",
"requiredContactFields": [
"fullName",
"emailAddress"
],
"restrictions": {
"required": true,
"default": true,
"minAge": 34,
"maxAge": 34,
"idRequired": true,
"minQuantity": 2,
"maxQuantity": 2,
"paxCount": 2,
"accompaniedBy": [
"accompanied_by-example"
],
"notAccompaniedBy": [
"not_accompanied_by-example"
],
"accompaniedByRatio": 2,
"accompaniedByRatioDenominator": 2
},
"tags": [
"vip",
"partner"
],
"type": "ADULT",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"extras": [
{
"customRetail": true,
"customRetailOptions": [
500,
1000,
1500
],
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"internalName": "Guide Gratuity",
"reference": "guide_gratuity",
"restrictions": {
"default": false,
"idRequired": false,
"maxCustomRetail": 5000,
"maxQuantity": 1,
"minCustomRetail": 500,
"minQuantity": 1,
"paxCount": 0,
"required": false,
"accompaniedBy": [],
"accompaniedByRatio": null,
"accompaniedByRatioDenominator": null,
"notAccompaniedBy": []
},
"tags": [
"gratuity",
"optional"
],
"coverImageUrl": "https://images.ventrata.com/extras/guide-gratuity.jpg",
"duration": null,
"durationAmount": null,
"durationUnit": null,
"shortDescription": "Let the guest choose how much they want to tip the guide.",
"title": "Guide Gratuity",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"pricingFrom": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
}
}
],
"questions": [
{
"id": "3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"title": "Summer Promotion",
"required": true,
"inputType": "select",
"maxLength": 2,
"selectOptions": [
{
"value": "value-example",
"label": "label-example"
}
]
}
],
"isMembership": true,
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
},
"unitId": "unit_adult",
"unitType": "ADULT",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"utcRebookedAt": "2026-05-14T13:00:00Z",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"visibleContactFields": [
"fullName",
"emailAddress"
],
"weightUnit": "kg",
"weightValue": 20,
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
},
"offerCode": "SUMMER25",
"offerComparisons": [
{
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
}
],
"offerIsCombination": true,
"offerTitle": "Summer Promotion",
"offers": [
{
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
],
"extraItems": [
{
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"uuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"resellerReference": "RES-BOOK-10045",
"supplierReference": "SUP-BOOK-7782",
"extraId": "extra_3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"retail": 1500,
"status": "CONFIRMED",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"contact": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"fullName": "Jane Doe",
"title": "Ms",
"firstName": "Jane",
"lastName": "Doe",
"emailAddress": "jane.doe@goldengatetours.com",
"phoneNumber": "+12025550123",
"age": 34,
"birthdate": "1992-04-23",
"streetAddress": "223 Market Street",
"city": "San Francisco",
"state": "CA",
"postalCode": "94103",
"country": "US",
"locales": [
"en"
],
"notes": "Vegetarian meal requested",
"allowMarketing": false,
"taxId": "US1234567",
"company": "Golden Gate Tours LLC",
"photoUrl": "https://images.ventrata.com/profiles/jane-doe.jpg"
},
"visibleContactFields": [
"fullName",
"emailAddress"
],
"requiredContactFields": [
"fullName",
"emailAddress"
],
"ticket": {
"redemptionMethod": "DIGITAL",
"utcRedeemedAt": "2026-05-14T13:00:00Z",
"utcNoshowedAt": "2026-05-14T13:00:00Z",
"deliveryOptions": [
{
"deliveryFormat": "PDF_URL",
"deliveryValue": "https://api.ventrata.com/octo/download/signed-message"
}
]
},
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"offerIsCombination": true,
"offerComparisons": [
{
"offerCode": "SUMMER25",
"offerTitle": "Summer Promotion",
"pricing": {
"currency": "USD",
"currencyPrecision": 2,
"net": 18000,
"original": 22000,
"retail": 20000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"original": 2000,
"retail": 1800,
"net": 1600
}
],
"offerDiscount": {
"retail": 2000,
"net": 2000,
"includedTaxes": [
{
"name": "Sales Tax",
"shortDescription": "Local sales tax",
"retail": 200,
"net": 200
}
]
}
},
"offer": {
"id": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"tags": [
"vip",
"partner"
],
"title": "Summer Promotion",
"label": "Save 20%",
"code": "SUMMER25",
"description": "20% off selected departures this month.",
"netDiscount": "FULL",
"restrictions": {
"minUnits": 1,
"maxUnits": 10,
"minTotal": 0,
"maxTotal": 50000,
"unitIds": [
"3d6f0a3a-59d4-4b16-a0c5-11d2d8a4e6b7",
"6b65fd83-4a1f-4744-8f4a-c24d8d770f29"
]
},
"usable": true,
"unusableReason": "Offer is not valid for the selected date.",
"membershipBenefit": {
"id": "e7cc8bb4-8d1c-4848-8824-5dbedb718681",
"title": "Summer Promotion",
"description": "Morning departure with central pickup included."
}
}
}
]
}
],
"packageIncludeId": "package_include_id-example",
"packageUnitItemUuid": "89fe0192-ddcd-430a-b285-e1396a4725d2",
"questionAnswers": [
{
"questionId": "question_dietary_requirements",
"value": "value-example"
}
]
}
]
}Request Body / Query Parameters
POST /redemption/noshow returns a redemption object/object-array with no-show state (for example status: "NO_SHOW", utcNoshowedAt set).
DELETE /redemption/noshow is currently wired to the same controller path as DELETE /redemption/redeem, so behavior and response shape match cancel-redemption/unredeem.
Unauthenticated API key resolution by lookup input.
Body
referencestringOptionalExample:
Reference value.
REF-2026-001emailstringOptionalExample:
Email value.
jane.doe@goldengatetours.commobilestringOptionalExample:
Mobile value.
+12025550123Responses
200
Successful response
application/json
apiKeystring · nullableOptionalExample:
Api key value.
api_live_ventrata_123456apiKeysstring[]OptionalExample:
List of api key values.
["api_live_ventrata_123456"]post/redemption/credentials
POST /octo/redemption/credentials HTTP/1.1
Host: api.ventrata.com
Content-Type: application/json
Accept: */*
Content-Length: 91
{
"reference": "REF-2026-001",
"email": "jane.doe@goldengatetours.com",
"mobile": "+12025550123"
}200
Successful response
{
"apiKey": "api_live_ventrata_123456",
"apiKeys": [
"api_live_ventrata_123456"
]
}This endpoint is unauthenticated and selects the first API key that can successfully resolve the provided lookup input.
Request Body Parameters
Provide at least one of reference, email, or mobile.
Response
Redemption Object
Lookup, redeem, and no-show responses serialize via serialize_redemption(...), which wraps serialize_booking(...) and ticket/voucher helpers.
Top-level fields
For full core object details of product, option, availability, and contact/user/reseller-style objects, see Bookings and linked core schemas.
Additional serialization notes
When a redemption code resolves at ticket level,
unitItemsis reduced to that ticket only,voucheris set to that ticket object, and overlapping root fields are overwritten with ticket-level values.serialize_item(...)addsscans: []on serialized item units (for exampleoption.units[]entries of typeOTHER).
Schema Additions (JSON)
These are additive fragments showing only fields introduced by this capability.
BookingUnitItem
Last updated